On-Campus: UMBC Undergraduate Student Employment

Mon, 05 Apr 2021 16:16:46 -0400

UMBCworks Position: 9324981 - Undergraduate Students Apply TODAY!

PLEASE NOTE: Start date is estimated as June 1, 2021 dependent on university return to work guidelines.

Job Description:

The Student IT Support Specialist is responsible for assisting in the day-to-day operations of the Windows and Macintosh based computing infrastructure both on and off campus. This includes all aspects of customer support including but not limited to:

Format, install, and patch operating system software.

Install third party software.

Maintaining technical documentation for both internal and external use.

Provide direct support to faculty, staff, and students.

Troubleshoot hardware, software, and printer problems in the Windows Active Directory and Macintosh environment.

Troubleshoot network connectivity problems and take appropriate action to resolve the problem.

Image labs across both PC and Mac platforms

Implement and keep good data security regimes.

Providing direct user support via DoIT’s ticket tracking system.

Support all mobile technologies for faculty, staff and students.

It is expected that the student can work in a team environment with assistance and guidance from full time staff. Also, it is expected that the student can work in a self-directed manner once assigned tasks; work with others as necessary to complete those tasks under minimal direct supervision. The incumbent is expected to resolve customer support tickets in a timely manner with appropriate communication and follow through which frequently involves independent judgment.