• Expand your repertoire. You're already building a solid foundation in your coursework. What additional skills could make you more versatile and competitive as an applicant for creative jobs? Could you deepen your web design skills, learn search engine optimization, delve into a new animation tool, take up podcasting? Talk to professors, recruiters, alumni, and other working professionals about what's hot in your industry.
• Build your personal brand. Put those creative skills to use in developing an online portfolio and/or demo reel that showcases not only your work, but your aesthetic. Make sure your resume, cover letter, and any other documents fit the brand, too. And what about social media? Consider devoting at least one of your platforms to sharing your creative work and other content related to your field.
• Freelance. Especially if you haven't yet had an internship, freelancing can be a fantastic way to build your portfolio, connections, and experience with producing real work for real clients. You can share your services by word-of-mouth, or seek clients through websites like Upwork and Fiverr.
• Connect with other creatives. Many (if not most!) creative professionals got their first big career opportunity through people they know. Consider joining a professional association specific to your area, such as AIGA (for designers) or the Public Relations Student Society of America. Many of these host networking events just for students and new professionals. You can also connect with UMBC alumni in creative industries through the newly launched Retrievers Connect platform.

PLEASE NOTE:  Start date is estimated as June 1, 2021 dependent on university return to work guidelines.

Job Description:

The Student IT Support Specialist is responsible for assisting in the day-to-day operations of the Windows and Macintosh based computing infrastructure both on and off campus.  This includes all aspects of customer support including but not limited to:

• Format, install, and patch operating system software.
• Install third party software.
• Maintaining technical documentation for both internal and external use.
• Provide direct support to faculty, staff, and students.
• Troubleshoot hardware, software, and printer problems in the Windows Active Directory and Macintosh environment.
• Troubleshoot network connectivity problems and take appropriate action to resolve the problem.
• Image labs across both PC and Mac platforms
• Implement and keep good data security regimes.
• Providing direct user support via DoIT’s ticket tracking system.
• Support all mobile technologies for faculty, staff and students.

It is expected that the student can work in a team environment with assistance and guidance from full time staff.  Also, it is expected that the student can work in a self-directed manner once assigned tasks; work with others as necessary to complete those tasks under minimal direct supervision.   The incumbent is expected to resolve customer support tickets in a timely manner with appropriate communication and follow through which frequently involves independent judgment.