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Welcome to myUMBC
Division of Information Technology (DoIT)
Institutional Group •
Behind the scenes: Academic and Pre-Professional Advising
Ken Baron, Director of Academic and Pre-Professional Advising, has used the new Advising Center to transform the advising, orientation, and registration processes.
Behind the Scenes: Campus Card Office
Victoria Lloyd, IT Telecommunications Specialist/Supervisor, has streamlined the resolution of campus card requests using the RT ticketing system.
Behind the Scenes: Enrollment Management
Yvette Mozie-Ross, Associate Provost for Enrollment Management, uses REX to store and organize student data for future reports.
Behind the Scenes: Human Resources Department
Sherrell McNamara, Human Resources and Information Systems Manager, has improved the quality of service for UMBC's faculty and staff by using the RT ticketing system in HR.
Behind the Scenes: Office of Undergraduate Education
Amanda Knapp, Academic Standards and Policy Specialist, has used Google to expedite the process of exception requests.
Behind the Scenes: PeopleSoft SA
Multiple individuals from departments across campus collaborated to make student ID photos visible on class rosters.
Behind the Scenes: Student Business Services
Isabel Garrido, Assistant Director of the customer service and cashiering divisions of Student Business Services, uses RT to manage day-to-day functions in her office.
Behind the Scenes: The Registrar’s Office
Hans Cooper, UMBC’s Associate Registrar of Records and Registration, has managed to do away with long lines and agitated customers in the Registrar’s Office.
Behind the Scenes: Undergraduate Admissions and Orientation
Tyson Brown, Associate Director of Undergraduate Admissions and Orientation, uses RT to answer questions from prospective UMBC students.
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