RT 8-18-2014 6pm upgrade completed

Mon, 18 Aug 2014 18:40:19 -0400

The RT system was upgraded this evening from version 4.0.6 to 4.0.21.
As noted earlier this is a security and minor bug fix release.

Today's intermittent performance problems were identified and addressed.
DoIT will be monitoring RT closely to ensure reliability and performance. Our ticket volume has almost double in the last week as the beginning of the semester is upon us.

Please contact me if you have any questions or issues and thank you for your continued support and cooperation.

Joe Kirby