Group management is an invaluable resource in a Blackboard course, especially one with large enrollments. UMBC is closely monitoring the evolution of this important tool in Ultra as we continue on a staged migration path. The September update to Ultra introduces self-enrolled group assignments, providing a useful workflow to support team activities. Faculty will be able to set self-enrollment limits for number of groups and membership size, hide student names for those who've already signed up, and create expiration dates for when students must sign up for their group assignments.

Two additional enhancements are available in September. Ultra courses will have a new Needs Grading filter to help instructors locate submissions and begin grading more quickly. Additionally, instructors can pre-schedule Collaborate sessions in their Ultra courses any time before releasing the course to students. 

The next Blackboard Learn update will be posted to our test site around September 10th and pushed to production around October 3rd. Faculty who are interested in test driving new features before they are released to production should open an RT ticket to request early access. 

As always, if you have any questions, please consider the following options:

• Check our extensive FAQ collection 
• What’s new in Ultra? | Known Issues 
• Open a ticket via RT
• Follow the Instructional Technology & DoIT myUMBC groups
• Sign up for a webinar & other training 
• Request a consult with instructional technology staff
• Review your course content with Ally

The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall semester and beyond. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search for TSC Student Consultant.) The application will be open until September 6th.

TSC Student Consultant Job Description

Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.

Responsibilities include, but are not limited to the following:

• Provide technical assistance to users by phone, online and in person;
• Answer TSC phones in a professional and courteous manner;
• Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
• Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
• Provide direct assistance to users on technical issues they cannot easily resolve on their own;
• Complete in-person or online training about quality support as defined in umbc.edu/go/ticketrubric;
• Respond to all work-related communications in a timely manner;
• Escalate urgent problems to the Full-Time staff, as appropriate.

Required Skills and Experience

• Demonstrated ability to effectively communicate by phone or in person.
• Demonstrated writing ability.
• Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
• Demonstrated analytical and troubleshooting skills.
• Ability & willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.