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<NewsItem contentIssues="true" id="54746" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/54746">
<Title>Update: Monday Drop-In Hours Are Now Virtual</Title>
<Tagline>Drop-In hours will be held virtually until mid-November</Tagline>
<Body>
<![CDATA[
    <div class="html-content">Starting on <strong>Monday, October 5</strong>  the Instructional Technology team will provide virtual support during free hour. Join the virtual session by going <a href="http://bit.ly/UMBCVirtualSupport" rel="nofollow external" class="bo">here</a>. <br><br>Members of the Instructional Technology team will be available to answer your questions about <a href="https://wiki.umbc.edu/display/faq/Blackboard" rel="nofollow external" class="bo">Blackboard,</a> <a href="https://wiki.umbc.edu/display/faq/Box" rel="nofollow external" class="bo">Box</a>, <a href="https://wiki.umbc.edu/display/faq/Clickers" rel="nofollow external" class="bo">clickers</a>, <a href="https://wiki.umbc.edu/display/faq/Using+LockDown+Browser+for+Online+Exams" rel="nofollow external" class="bo">Respondus LockDown Browser</a>, and other<a href="https://docs.google.com/a/umbc.edu/document/d/14bfc9cbMd_gPgx4oUQ0ogeaEpJo8nefUMsHt8RFJVVY/edit?usp=sharing" rel="nofollow external" class="bo"> supported technologies</a> from 12pm-12:50pm.  <br><br>Face-to-face drop-in hours will resume on <strong>Monday, November 23</strong>. We look forward to "seeing" you online! <br>
    </div>
]]>
</Body>
<Summary>Starting on Monday, October 5  the Instructional Technology team will provide virtual support during free hour. Join the virtual session by going here.   Members of the Instructional Technology...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Mon, 05 Oct 2015 09:33:33 -0400</PostedAt>
<EditAt>Thu, 29 Oct 2015 08:22:47 -0400</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="54680" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/54680">
<Title>Academic Continuity During Inclement Weather</Title>
<Tagline>What technology options are available?</Tagline>
<Body>
<![CDATA[
    <div class="html-content">As the region prepares for <a href="https://www.washingtonpost.com/blogs/capital-weather-gang/wp/2015/10/01/hurricane-joaquin-strengthens-and-track-shifts-east-flood-threat-for-east-coast/?tid=sm_fb" rel="nofollow external" class="bo">a potential Hurricane Joaquin landfall</a>, please take a few minutes and refer to <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=54985391" rel="nofollow external" class="bo">this FAQ article</a> outlining technology options to support academic continuity. <a href="http://my.umbc.edu/groups/doit/posts/49985" rel="nofollow external" class="bo">Blackboard Collaborate</a> and <a href="http://my.umbc.edu/groups/doit/news/50420" rel="nofollow external" class="bo">TechSmith Relay</a> are just two of the tools instructors can use to keep their course on track when weather refuses to cooperate.</div>
]]>
</Body>
<Summary>As the region prepares for a potential Hurricane Joaquin landfall, please take a few minutes and refer to this FAQ article outlining technology options to support academic continuity. Blackboard...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Thu, 01 Oct 2015 14:36:26 -0400</PostedAt>
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<NewsItem contentIssues="true" id="54432" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/54432">
<Title>Recommended Technology: Box</Title>
<Tagline>Access, Store, and Share Files from Anywhere</Tagline>
<Body>
<![CDATA[
    <div class="html-content">
    <p><a href="http://box.umbc.edu" rel="nofollow external" class="bo"><span>Box</span></a><span> is an online file sharing system that can be accessed from multiple devices, including computers, smartphones, and tablets.</span><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=31916773" rel="nofollow external" class="bo"><span>  </span><span>Box</span></a><span> files can be easily shared with others by adding them as collaborators or providing a link for file viewing. You can organize your files into folders, upload documents and videos, and</span><a href="https://wiki.umbc.edu/display/faq/Linking+a+Box+Directory+through+Blackboard" rel="nofollow external" class="bo"><span>  </span><span>share this information on Blackboard</span></a><span>.  Save time, space, and headaches by incorporating</span><span> <a href="https://wiki.umbc.edu/display/faq/Box" rel="nofollow external" class="bo">Box </a>into your daily workplace activities.</span></p>
    <br><p><span>To learn more about using Box:</span></p>
    <ul>
    <li><p><span>visit our</span><a href="https://wiki.umbc.edu/display/faq/Box" rel="nofollow external" class="bo"><span> Box FAQ page</span></a></p></li>
    <li><p><span>open an</span><a href="https://rt.umbc.edu/UMBC/RequestHelp.html" rel="nofollow external" class="bo"><span>  </span><span>RT ticket</span></a><span> for any technical issues</span></p></li>
    <li><p><span>view the schedule of training workshops on the</span><a href="http://my.umbc.edu/groups/doit/events" rel="nofollow external" class="bo"><span>  </span><span>DoIT group page</span></a></p></li>
    <li><p><a href="mailto:instructionaltechnology@umbc.edu" rel="nofollow external" class="bo"><span>contact</span></a><span><a href="mailto:instructionaltechnology@umbc.edu" rel="nofollow external" class="bo">  </a>the Instructional Technology Team with any questions or concerns</span></p></li>
    </ul>
    <br><br>
    </div>
]]>
</Body>
<Summary>Box is an online file sharing system that can be accessed from multiple devices, including computers, smartphones, and tablets.  Box files can be easily shared with others by adding them as...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Thu, 01 Oct 2015 08:57:20 -0400</PostedAt>
<EditAt>Thu, 01 Oct 2015 09:16:18 -0400</EditAt>
</NewsItem>

<NewsItem contentIssues="true" id="54544" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/54544">
<Title>How the DIT Group Got Started</Title>
<Tagline>Bridging the communication between DoIT and DIT</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><em><span>Image shows Stan Kahn receiving </span><span>DIT Emeritus Award For Outstanding Service to Departmental IT Staff and the UMBC Community from Jack Suess</span></em></p>
    <p><span>During a conversation about 10 years ago, Stan Kahn from Enrollment Management and Stephen Jones from the Library decided there was a need to enhance communication among staff members who, like themselves, provide IT support at the departmental level. The result was the initial formation of a group of 23 staff. Stan and Stephen decided to call this group of staff the Departmental IT Group, or the DIT Group, for short. To facilitate communication among the members, Stan set up a listserv for the DIT Group members.</span></p>
    <p>Though initially intended for departmental IT staff, it soon became clear that the DIT listserv could also facilitate communication between the members and DoIT, UMBC’s central computing unit. The listserv remains very active, with DIT members sharing information among themselves and also seeking information from DoIT, and with DoIT in turn disseminating information through the listserv to the DIT members. “I think it’s made a significant impact on the IT community for fostering communications.” said Stan. Currently, there are over 60 active members on the listserv, including about 20 staff from DoIT.</p>
    <p>Stan and Stephen also wanted to encourage more social interaction and professional development among IT staff, and from the beginning instituted regular meetings for the members. These proved successful, and also came to include DoIT staff. DIT and DoIT staff now hold joint meetings each semester to discuss campus IT initiatives and issues, share best practices, and get to know one another. </p>
    <p>Membership has also continued to expand. “We are fairly open to who can take part,” said Stephen. “[We represent] a lot of different staff who have a strong interest in IT even though IT Support is not the focus of their work.”</p>
    <p>After 30 years, Stan will be retiring at the end of September. Kena Jackson, IT Specialist for Enrollment, will work with Stephen in coordinating the Group. </p>
    <p>If you are a staff member with an interest in IT and would like further information, you can contact either Kena or Stephen to gain access to the listserv and take part in the DIT Group meetings.</p>
    <p><br></p>
    <p>Stephen Jones                                 </p>
    <p>Library</p>
    <p><a href="mailto:stjones@umbc.edu">stjones@umbc.edu</a></p>
    <p><br></p>
    <p>Kena Jackson</p>
    <p>Enrollment Management</p>
    <p><a href="mailto:kena@umbc.edu">kena@umbc.edu</a></p>
    <div><span><br></span></div></span></div>
]]>
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<Summary>Image shows Stan Kahn receiving DIT Emeritus Award For Outstanding Service to Departmental IT Staff and the UMBC Community from Jack Suess  During a conversation about 10 years ago, Stan Kahn from...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Mon, 28 Sep 2015 13:48:37 -0400</PostedAt>
<EditAt>Wed, 30 Sep 2015 14:15:39 -0400</EditAt>
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<NewsItem contentIssues="false" id="54399" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/54399">
<Title>Network Slowness Tuesday afternoon around 1-2pm</Title>
<Body>
<![CDATA[
    <div class="html-content">Yesterday afternoon around 1pm the UMBC network experienced slow connectivity throughout the campus. This affected wireless as well as wired connections and user's ability to access UMBC and off-campus services. This was caused by an unintentional network flood initiated by a company in our research park. We were able to stop the flood shortly after 2pm and regular service was restored. <span>We are working with the company to prevent this type of incident from reoccurring in the future, and I'm sorry for any issues or inconvenience this may have caused. </span><div><br></div>
    <div>Damian Doyle</div>
    <div>Director - Enterprise Infrastructure and Support</div>
    </div>
]]>
</Body>
<Summary>Yesterday afternoon around 1pm the UMBC network experienced slow connectivity throughout the campus. This affected wireless as well as wired connections and user's ability to access UMBC and...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Wed, 23 Sep 2015 08:15:31 -0400</PostedAt>
<EditAt>Wed, 23 Sep 2015 08:50:53 -0400</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="54358" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/54358">
<Title>Sprint Cellular Service on Campus</Title>
<Tagline>Sprint is Back Online</Tagline>
<Body>
<![CDATA[
    <div class="html-content">As reported last week, the cellular equipment that supports Sprint caught on fire.  We just received word that the damaged equipment has been replaced and service should be back to normal.  If anyone is still experiencing service issues, please contact Sprint at 888-211-4727 or through the Sprint website (<a href="http://www.sprint.com">www.sprint.com</a>).<div><br></div>
    <div>Mark Cather</div>
    <div>DoIT / UMBC</div>
    <div><br></div>
    </div>
]]>
</Body>
<Summary>As reported last week, the cellular equipment that supports Sprint caught on fire.  We just received word that the damaged equipment has been replaced and service should be back to normal.  If...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Mon, 21 Sep 2015 12:05:00 -0400</PostedAt>
</NewsItem>

<NewsItem contentIssues="true" id="54350" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/54350">
<Title>Blackboard Downtime Scheduled Sat. Morning, Oct 3rd, 2-5 AM</Title>
<Tagline>Essential system updates &amp; routine maintenance expected</Tagline>
<Body>
<![CDATA[
    <div class="html-content">
    <div>Blackboard engineers will perform essential system updates and routine maintenance on Saturday morning, October 3, 2015 from 2 AM - 5 AM. <strong>Blackboard will be offline during this period.</strong><span> </span>
    </div>
    <div><br></div>
    <div>This maintenance will also update t<span>he Mobile Web Services integration, which supports the <a href="http://help.blackboardmobile.com/customer/portal/articles/1263160-downloading-and-installing-the-app" rel="nofollow external" class="bo">existing Mobile Learn app</a>, the <a href="https://en-us.help.blackboard.com/Bb_Grader/010_Get_Started/020_Download_and_Install_the_App" rel="nofollow external" class="bo">Bb Grader app</a> for instructors, and the <a href="https://en-us.help.blackboard.com/Bb_Student/020_Quick_Start" rel="nofollow external" class="bo">new Bb Student app</a> for students. All of these apps are <strong>free for UMBC users</strong> to download. No license is required to</span> <span>connect to the</span><span> </span><strong>UMBC Blackboard site</strong><span>.</span><span> </span>
    </div>
    <div><br></div>
    <div>In preparation for this downtime:</div>
    <div><ul>
    <li><span><strong>Instructors</strong>: Please refrain from assigning any work that is due on Blackboard during this maintenance window. When the system is offline, students cannot submit their work.</span></li>
    <li><span><strong>Students</strong>: Please be sure to save or submit any work before this time. Any unsaved or unsubmitted work will immediately be lost when the system shuts down.</span></li>
    </ul></div>
    <div>After Blackboard is back online, please clear your Internet browser cache and cookies before logging in using <a href="https://wiki.umbc.edu/x/gIAc" rel="nofollow external" class="bo">these step-by-step instructions</a>. </div>
    <div><br></div>
    <div>The UMBC Blackboard team identified a time period that should have the least impact on our users. <span>If our Blackboard site is down longer than expected due to unforeseen circumstances, updates will be posted to this news article.</span>
    </div>
    <div><span><br></span></div>
    <div>
    <span>Our next downtime is anticipated for late November, followed by the end-of-the-year upgrade in late December. </span><span>We appreciate your patience as we continue to improve our systems to bring you a better Blackboard experience.</span>
    </div>
    <div><span><br></span></div>
    <div><span><strong>Update</strong>: Maintenance was completed and Blackboard service restored within 2 hours.</span></div>
    </div>
]]>
</Body>
<Summary>Blackboard engineers will perform essential system updates and routine maintenance on Saturday morning, October 3, 2015 from 2 AM - 5 AM. Blackboard will be offline during this period.      This...</Summary>
<Website>http://my.umbc.edu/groups/bbannouncements/posts/54350</Website>
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<Tag>bb-hosting</Tag>
<Tag>blackboard</Tag>
<Tag>downtime</Tag>
<Tag>maintenance</Tag>
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<PostedAt>Mon, 21 Sep 2015 11:30:32 -0400</PostedAt>
<EditAt>Mon, 05 Oct 2015 10:03:23 -0400</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="54232" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/54232">
<Title>Sprint Cellular Service on Campus</Title>
<Tagline>Sprint's Cellular Equipment is Down</Tagline>
<Body>
<![CDATA[
    <div class="html-content">Earlier today, the Sprint Cellular equipment on campus caught on fire.  Thankfully, the fire was contained and did not spread beyond Sprint's site.  Sprint came to campus to begin repair work, and they report the repairs could take 10-21 days.  Sprint cellular coverage, on campus and in the area around UMBC, my be weaker than usual until the cellular site is back online.  <div><br></div>
    <div><u><strong>Verizon, AT&amp;T, and T-Mobile were not effected.</strong></u></div>
    <div><br></div>
    </div>
]]>
</Body>
<Summary>Earlier today, the Sprint Cellular equipment on campus caught on fire.  Thankfully, the fire was contained and did not spread beyond Sprint's site.  Sprint came to campus to begin repair work, and...</Summary>
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<PostedAt>Wed, 16 Sep 2015 11:51:43 -0400</PostedAt>
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<NewsItem contentIssues="true" id="54162" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/54162">
<Title>New reports about REX Activities</Title>
<Body>
<![CDATA[
    <div class="html-content">
    <div>
    <span>T</span><span>wo new reports have been created in REX to
                  allow users to search REX usage and various activities
                  executed by departments and users. Results are displayed
                  in both tabular and graphical formats.</span>
    </div>
            <p><em><span>REX Activities Within a Date Interval</span></em><span> report provides a Bird’s eye view of REX
                  activities by Department, User, Report and Module within a
                  date interval. The report can be accessed by going to <a href="http://rex.umbc.edu/" rel="nofollow external" class="bo">rex.umbc.edu</a>, clicking on ‘Guided
                  Reports’, then navigating to: <em>Reports About Reports &gt; REX
                    Activities Within a Date Interval</em></span></p>
            <p><em><span>REX Activities At A Glance</span></em><span> provides a condensed summary of  REX
                  activities in a tabular format. Information such as ‘Most
                  Active: Users, Reports or Departments are displayed
                  according to the user's selections. The report can be
                  accessed by going to <a href="http://rex.umbc.edu/" rel="nofollow external" class="bo">rex.umbc.edu</a>,
                  clicking on ‘Guided Reports’, then navigating to: <em>Reports About Reports &gt; REX
                    Activities At A Glance</em></span><span><span><br>
                    </span></span></p>
    <div><div><img src="https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif" style="max-width: 100%; height: auto;"></div></div>
    </div>
]]>
</Body>
<Summary>Two new reports have been created in REX to               allow users to search REX usage and various activities               executed by departments and users. Results are displayed...</Summary>
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<Sponsor>Report Exchange (REX)</Sponsor>
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<PostedAt>Tue, 15 Sep 2015 14:53:37 -0400</PostedAt>
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<NewsItem contentIssues="false" id="54146" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/54146">
<Title>RT-at-a-Glance Rights Suspension</Title>
<Tagline>RT</Tagline>
<Body>
<![CDATA[
    <div class="html-content">RT experienced a major performance issue over the 2015 Labor Day weekend.<br><br>After many hours of research, including vendor involvement, the issue was identified as a few users having some items on their RT-at-a-Glance which were performing poorly and refreshing the query continually at designated refresh intervals. Our database administrator group was able to relieve the performance pressure with a very short-term solution that will not scale over time. This was a very temporary fix until we could complete our investigation.<br><br>Effective September 14, 2015 at 10pm the right to adjust your RT-at-a-Glance has been suspended until more effective communication can be developed on the options available. I use the term suspension as I believe solutions can be developed which will mitigate this issue.<br><br>Less than 3% of the almost 700 users had reports associated with their RT-at-a-Glance which contributed to the performance issue.<br><br>While most of you (@80%) will not see any difference because you have remained on the default RT-at-a-Glance setup, others will notice some reports missing. Many of the offending reports were related to folks having their Closed Ticket report refreshing every 10 minutes. <br><br>I agree the Closed Ticket report is very useful but the need to refresh every 10 minutes can be mitigated by explicitly selecting this same report via your Saved Searches option, also available on your RT-at-a-Glance. <br><br>The reports found in your Saved Searches area of the RT-at-a-Glance are the same reports but they only create overhead to the system when they are explicitly selected.<br><br>Until we are able to lift the suspension please submit a ticket if your RT-at-a-Glance requires adjustment. Someone from DoIT will work with you as soon as possible.<br><br>Thank you for continued support and cooperation,<br><br>Joe Kirby<br><br><br><br><br><br><br>
    </div>
]]>
</Body>
<Summary>RT experienced a major performance issue over the 2015 Labor Day weekend.  After many hours of research, including vendor involvement, the issue was identified as a few users having some items on...</Summary>
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