Critical Security Flaw in Core Linux Library Allows for complete control of a system with no credentials Earlier this week a critical security flaw in the gethostbyname() function of glibc in Linux was exposed. This effects many major linux distributions including Redhat 5 and Redhat 6 Enterprise. This vulnerability has the potential to allow a fairly simple attack to gain complete control of a server. Any vulnerable servers should be patched and rebooted as soon as possible. 

DoIT has been patching and rebooting our systems and we are now protected from this on all centrally managed accessible servers. We would encourage any linux admins to check out the posting below to see if your system is vulnerable and patch accordingly. I've also included a link to a PCworld article with a new exploit that just came out showing how this flaw can be used. 

Its being referred to as the GHOST vulnerability because it uses the GetHost function. Besides the obvious security issue, this one has some marketing behind it as well, its even got a cute logo (see below), so I think you may see it around the news at some point. 

List of vulnerable glibc versions:
http://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2015-0235

For information:
http://www.pcworld.com/article/2878252/ghost-linux-vulnerability-can-be-exploited-through-wordpress-other-php-apps.html

]]> Earlier this week a critical security flaw in the gethostbyname() function of glibc in Linux was exposed. This effects many major linux distributions including Redhat 5 and Redhat 6 Enterprise.... https://my3.my.umbc.edu/api/v0/pixel/news/49518/guest@my.umbc.edu/6d632f23938175dcab67b98178404d40/api/pixel security Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology 1 0 true Sat, 31 Jan 2015 10:59:20 -0500 Sat, 26 Mar 2016 00:13:47 -0400 Clicker Updates Reflect Secure Connection for New Blackboard Students will need to re-register their devices Since UMBC migrated to the new Blackboard managed hosting site, instructors who use clickers must now include https with the URL to access TurningPoint course participant lists. The full URL is now https://blackboard.umbc.edu. In previous semesters, instructors did not need to include the prefix or “s” to secure the session.

Turning Technologies also updated the way the Blackboard registration tool functions and stores information. Previously, the information was stored within Blackboard. Now the information is stored on Turning Technologies' servers. Students will need to re-register their devices.

Please refer to our FAQ page for more information. 






]]> Since UMBC migrated to the new Blackboard managed hosting site, instructors who use clickers must now include https with the URL to access TurningPoint course participant lists. The full URL is... https://my3.my.umbc.edu/api/v0/pixel/news/49471/guest@my.umbc.edu/65c309607be1369ce7d7d196c5eda9d0/api/pixel clickers turningpoint Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology https://assets1-my.umbc.edu/system/shared/thumbnails/news/000/049/471/09c7724522af78e38ebd5018b8a4ddca/xxlarge.jpg?1422541136 https://assets4-my.umbc.edu/system/shared/thumbnails/news/000/049/471/09c7724522af78e38ebd5018b8a4ddca/xlarge.jpg?1422541136 https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/049/471/09c7724522af78e38ebd5018b8a4ddca/large.jpg?1422541136 https://assets4-my.umbc.edu/system/shared/thumbnails/news/000/049/471/09c7724522af78e38ebd5018b8a4ddca/medium.jpg?1422541136 https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/049/471/09c7724522af78e38ebd5018b8a4ddca/small.jpg?1422541136 https://assets4-my.umbc.edu/system/shared/thumbnails/news/000/049/471/09c7724522af78e38ebd5018b8a4ddca/xsmall.jpg?1422541136 https://assets3-my.umbc.edu/system/shared/thumbnails/news/000/049/471/09c7724522af78e38ebd5018b8a4ddca/xxsmall.jpg?1422541136 2 0 true Thu, 29 Jan 2015 12:18:46 -0500 Blackboard Maintenance Scheduled Friday Jan 30, 12:01 AM-6AM Blackboard will be offline from 1AM - 5AM during this period
Blackboard engineers will perform infrastructure maintenance at the datacenter where we are hosted on Friday, January 30, 2015 from 12:01 AM - 6AM. 

Blackboard itself will also be offline from 1AM-5AM during this period for server maintenance. This is a change from the initial expectation for the maintenance window when Blackboard anticipated only email downtime. As previously mentioned, this update also involves the upgrading of the Managed Hosting email relay servers, previously described in this news article. Email sent by users through Blackboard between 12:01 AM and 6AM on January 30, 2015 will not be sent nor queued for later processing. Faculty and student users are advised to email directly through Gmail if communication during this maintenance window is essential. Email sent directly through Gmail is not affected by the Blackboard maintenance.

In preparation for this downtime:
  • Instructors: Please refrain from assigning any work that is due on Blackboard during this maintenance time. When the system is offline, students cannot submit their work.
  • Students: Please be sure to save or submit any work before this time. Any unsaved or unsubmitted work will immediately be lost when the system shuts down.
After Blackboard is back online, please clear your Internet browser cache and cookies before logging in using these step-by-step instructions. We appreciate your patience as we continue to improve our systems and bring you a better Blackboard experience.
]]> Blackboard engineers will perform infrastructure maintenance at the datacenter where we are hosted on Friday, January 30, 2015 from 12:01 AM - 6AM.  Blackboard itself will also be offline from... http://my.umbc.edu/groups/doit/news/49130 https://my3.my.umbc.edu/api/v0/pixel/news/49130/guest@my.umbc.edu/83d9bc7d25207b8e2720ed8101d903b6/api/pixel bb-hosting bb-learn bb-migration blackboard Blackboard Announcements https://my3.my.umbc.edu/groups/bbannouncements https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/xsmall.png?1437137819 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/original.png?1437137819 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/xxlarge.png?1437137819 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/xlarge.png?1437137819 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/large.png?1437137819 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/medium.png?1437137819 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/small.png?1437137819 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/xsmall.png?1437137819 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/319/f6b35e5217428f5021e113525a55e6f4/xxsmall.png?1437137819 Blackboard Announcements https://assets1-my.umbc.edu/system/shared/thumbnails/news/000/049/130/a2a8f8c8a76cefd0c1fa3ca61e1c8f0a/xxlarge.jpg?1422025998 https://assets3-my.umbc.edu/system/shared/thumbnails/news/000/049/130/a2a8f8c8a76cefd0c1fa3ca61e1c8f0a/xlarge.jpg?1422025998 https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/049/130/a2a8f8c8a76cefd0c1fa3ca61e1c8f0a/large.jpg?1422025998 https://assets1-my.umbc.edu/system/shared/thumbnails/news/000/049/130/a2a8f8c8a76cefd0c1fa3ca61e1c8f0a/medium.jpg?1422025998 https://assets3-my.umbc.edu/system/shared/thumbnails/news/000/049/130/a2a8f8c8a76cefd0c1fa3ca61e1c8f0a/small.jpg?1422025998 https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/049/130/a2a8f8c8a76cefd0c1fa3ca61e1c8f0a/xsmall.jpg?1422025998 https://assets4-my.umbc.edu/system/shared/thumbnails/news/000/049/130/a2a8f8c8a76cefd0c1fa3ca61e1c8f0a/xxsmall.jpg?1422025998 3 0 true Fri, 23 Jan 2015 12:54:52 -0500 Fri, 10 Apr 2015 13:22:56 -0400 DoIT Student Intern Published in Educause Review Please join me in congratulating Laura Lefavor on her recent article published in Educause Review Online called Beyond the IT Help Desk.

EDUCAUSE® is a nonprofit association and the foremost community of IT leaders and professionals committed to advancing higher education.

The article explains how UMBC was able to use the RT (Request Tracker) Help System, REX (Report EXchange) Data Warehouse, and FAQ's (Frequently Asked Questions) Knowledge Base systems to achieve a comprehensive help desk solution for the entire university.

Laura joined the Business Systems Group (BSG) of Division of Information Technology (DoIT) in the summer of 2012 and has been invaluable getting the word out about some of the success stories involving DoIT and our campus partners.

Her ability to grasp the concepts of the various technologies used throughout DoIT and pull them together in a cohesive manner has been remarkable.

Laura is a recent UMBC graduate (Class of 2013), a member of the English Honors Society (Sigma Tau Delta), and a recipient of the Learning Resource Center's Outstanding Tutor Award.

I am also excited for Laura as she begins her new position as the Arts and Entertainment Coordinator at The Baltimore Sun starting August 19, 2013.

Joe Kirby
]]> Please join me in congratulating Laura Lefavor on her recent article published in Educause Review Online called Beyond the IT Help Desk. EDUCAUSE® is a nonprofit association and the foremost... https://my3.my.umbc.edu/api/v0/pixel/news/33751/guest@my.umbc.edu/0aff61c759b15202b984ed9975bb8994/api/pixel bsg RT - Request Tracker https://my3.my.umbc.edu/groups/rt https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xsmall.png?1343496195 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/original.png?1343496195 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xxlarge.png?1343496195 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xlarge.png?1343496195 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/large.png?1343496195 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/medium.png?1343496195 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/small.png?1343496195 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xsmall.png?1343496195 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xxsmall.png?1343496195 RT - Request Tracker https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/033/751/105f42dc7e4a525528246f056ff4dc1d/xxlarge.jpg?1375834200 https://assets4-my.umbc.edu/system/shared/thumbnails/news/000/033/751/105f42dc7e4a525528246f056ff4dc1d/xlarge.jpg?1375834200 https://assets4-my.umbc.edu/system/shared/thumbnails/news/000/033/751/105f42dc7e4a525528246f056ff4dc1d/large.jpg?1375834200 https://assets4-my.umbc.edu/system/shared/thumbnails/news/000/033/751/105f42dc7e4a525528246f056ff4dc1d/medium.jpg?1375834200 https://assets4-my.umbc.edu/system/shared/thumbnails/news/000/033/751/105f42dc7e4a525528246f056ff4dc1d/small.jpg?1375834200 https://assets1-my.umbc.edu/system/shared/thumbnails/news/000/033/751/105f42dc7e4a525528246f056ff4dc1d/xsmall.jpg?1375834200 https://assets4-my.umbc.edu/system/shared/thumbnails/news/000/033/751/105f42dc7e4a525528246f056ff4dc1d/xxsmall.jpg?1375834200 0 0 true Wed, 21 Jan 2015 12:25:44 -0500 Thu, 20 Sep 2018 10:24:53 -0400 January 2015 RT Users Group Meeting Year in Review Please take a moment and review this event for this coming Thursday, January 22, 2015 at 1:00pm. in Engineering 022.

Your feedback is very important to the success of RT.

Thanks

Joe Kirby



]]> Please take a moment and review this event for this coming Thursday, January 22, 2015 at 1:00pm. in Engineering 022. Your feedback is very important to the success of RT. Thanks Joe Kirby http://my.umbc.edu/groups/rt/events/28225 https://my3.my.umbc.edu/api/v0/pixel/news/49053/guest@my.umbc.edu/a4a28c79a7154c01be8fdb363df79107/api/pixel RT - Request Tracker https://my3.my.umbc.edu/groups/rt https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xsmall.png?1343496195 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/original.png?1343496195 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xxlarge.png?1343496195 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xlarge.png?1343496195 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/large.png?1343496195 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/medium.png?1343496195 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/small.png?1343496195 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xsmall.png?1343496195 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xxsmall.png?1343496195 RT - Request Tracker 1 0 true Tue, 20 Jan 2015 08:39:56 -0500 Wed, 21 Jan 2015 16:38:37 -0500 2015-01-15 RT Down RT went down today around 3:30pm.

Systems, database, and networking teams are looking into this immediately.

As soon as I have more information to share I will re-post to this page.

I apologize for any inconvenience this has caused.

Joe Kirby
]]> RT went down today around 3:30pm. Systems, database, and networking teams are looking into this immediately. As soon as I have more information to share I will re-post to this page. I apologize... https://my3.my.umbc.edu/api/v0/pixel/news/49020/guest@my.umbc.edu/e52cb06b473f848761da2e10c689f1ec/api/pixel RT - Request Tracker https://my3.my.umbc.edu/groups/rt https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xsmall.png?1343496195 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/original.png?1343496195 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xxlarge.png?1343496195 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xlarge.png?1343496195 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/large.png?1343496195 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/medium.png?1343496195 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/small.png?1343496195 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xsmall.png?1343496195 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xxsmall.png?1343496195 RT - Request Tracker 1 1 true Thu, 15 Jan 2015 15:43:15 -0500 myUMBC Open Forum for Students (Free Food) Share your thoughts on improving myUMBC The myUMBC team has been working hard on updating myUMBC -- striving for a better balance between community, institutional and personal information.

Student involvement is a very important part of this process and this event will give you a first hand opportunity to learn more about what we are working on and offer your feedback about what we can do better.

Food and drinks will be provided. This event is for students only.

Please take our pre-survey so we can tailor the event to what you would like to hear about: http://goo.gl/forms/6SX0I24HjU

The event will take place on February 11th from 5:30 PM to 8:30 PM in the Commons Skylight Room. Here is a link to the event so you can RSVP:  http://my.umbc.edu/events/28692

We appreciate your feedback.
]]> The myUMBC team has been working hard on updating myUMBC -- striving for a better balance between community, institutional and personal information. Student involvement is a very important part... https://my3.my.umbc.edu/api/v0/pixel/news/48998/guest@my.umbc.edu/987fa5c7c6d71f1d8fea638bd6e2ace6/api/pixel myUMBC Announcements https://my3.my.umbc.edu/groups/myumbc https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/001/daee4cd625dd079a114513f6bb1d4b9d/xsmall.png?1535045239 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/001/daee4cd625dd079a114513f6bb1d4b9d/original.png?1535045239 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/001/daee4cd625dd079a114513f6bb1d4b9d/xxlarge.png?1535045239 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/001/daee4cd625dd079a114513f6bb1d4b9d/xlarge.png?1535045239 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/001/daee4cd625dd079a114513f6bb1d4b9d/large.png?1535045239 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/001/daee4cd625dd079a114513f6bb1d4b9d/medium.png?1535045239 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/001/daee4cd625dd079a114513f6bb1d4b9d/small.png?1535045239 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/001/daee4cd625dd079a114513f6bb1d4b9d/xsmall.png?1535045239 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/001/daee4cd625dd079a114513f6bb1d4b9d/xxsmall.png?1535045239 myUMBC Fan Club https://assets1-my.umbc.edu/system/shared/thumbnails/news/000/048/998/3442f9112caadb24c9eb9020a986eeb8/xxlarge.jpg?1421249431 https://assets3-my.umbc.edu/system/shared/thumbnails/news/000/048/998/3442f9112caadb24c9eb9020a986eeb8/xlarge.jpg?1421249431 https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/048/998/3442f9112caadb24c9eb9020a986eeb8/large.jpg?1421249431 https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/048/998/3442f9112caadb24c9eb9020a986eeb8/medium.jpg?1421249431 https://assets3-my.umbc.edu/system/shared/thumbnails/news/000/048/998/3442f9112caadb24c9eb9020a986eeb8/small.jpg?1421249431 https://assets1-my.umbc.edu/system/shared/thumbnails/news/000/048/998/3442f9112caadb24c9eb9020a986eeb8/xsmall.jpg?1421249431 https://assets1-my.umbc.edu/system/shared/thumbnails/news/000/048/998/3442f9112caadb24c9eb9020a986eeb8/xxsmall.jpg?1421249431 5 0 true Wed, 14 Jan 2015 10:31:38 -0500 sites.umbc.edu Scheduled Maintenance 1/17/2015 On Saturday January 17th, 2015 we will be upgrading the software running the sites.umbc.edu environment. Maintenance is scheduled for the whole day and the Admin area of your site may not be accessible during parts of the process, however there will only be a brief period during which sites may be offline.


This upgrade includes several changes to the way UMBC Content is included in your site:

FAQ articles detailing these new features will be made available in the FAQ's at http://umbc.edu/go/siteshelp as well as on the sites.umbc.edu admin dashboard.


As with all upgrades, it is a good idea to check over your site once it has been completed just to ensure no issues have arisen.

]]> On Saturday January 17th, 2015 we will be upgrading the software running the sites.umbc.edu environment. Maintenance is scheduled for the whole day and the Admin area of your site may not be... https://my3.my.umbc.edu/api/v0/pixel/news/48984/guest@my.umbc.edu/48cb9c8e782a3d0248f573b61880d7fb/api/pixel Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology https://assets3-my.umbc.edu/system/shared/thumbnails/news/000/048/984/61c765a5285aff4224a2e4e7474c0a01/xxlarge.jpg?1421170426 https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/048/984/61c765a5285aff4224a2e4e7474c0a01/xlarge.jpg?1421170426 https://assets4-my.umbc.edu/system/shared/thumbnails/news/000/048/984/61c765a5285aff4224a2e4e7474c0a01/large.jpg?1421170426 https://assets4-my.umbc.edu/system/shared/thumbnails/news/000/048/984/61c765a5285aff4224a2e4e7474c0a01/medium.jpg?1421170426 https://assets3-my.umbc.edu/system/shared/thumbnails/news/000/048/984/61c765a5285aff4224a2e4e7474c0a01/small.jpg?1421170426 https://assets1-my.umbc.edu/system/shared/thumbnails/news/000/048/984/61c765a5285aff4224a2e4e7474c0a01/xsmall.jpg?1421170426 https://assets4-my.umbc.edu/system/shared/thumbnails/news/000/048/984/61c765a5285aff4224a2e4e7474c0a01/xxsmall.jpg?1421170426 2 0 true Tue, 13 Jan 2015 12:34:18 -0500 Quick Update on Saved Search Adjustment for RT There are 10 standard reports available to everyone via the Saved Search portion of your RT-at-a-Glance. As part of a new option to store these reports under 1 area rather than needing to replicate for each area you may see a slight change in your RT-at-a-Glance page.

Please remember that using the Saved Searches option for on-demand reporting helps us preserve predictable RT performance. For those needing to have reports outside of their Saved Search area on the RT-at-a-Glance refresh area please ensure these are low volume reports and not reports such as My Closed Tickets.

If your RT-at-a-Glance is not displaying properly please reset your RT-at-a-Glance to the default and then adjust as desired.

Here are the standard 10 Saved Searches Reports available to all support users within RT

Saved Searches
System Search's saved searches
SPAM or TEST Related Tickets in the Last 7 Days
ALL SPAM or TEST related Tickets
My Closed Tickets
My CC Open Tickets
My CC Closed Tickets
My Open Tickets
My Assigned Tickets Closed
My Assigned Tickets Open
SPAM or TEST Related Tickets Today
All Tickets Today

Thank you for your patience and support in these matters and please remember there will be a user group meeting on January 22, 2015

Joe Kirby ]]> There are 10 standard reports available to everyone via the Saved Search portion of your RT-at-a-Glance. As part of a new option to store these reports under 1 area rather than needing to... https://my3.my.umbc.edu/api/v0/pixel/news/48968/guest@my.umbc.edu/ad7ac6671bffbe5fcb0743bf96a7cc6a/api/pixel Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology 1 0 true Mon, 12 Jan 2015 11:35:33 -0500 Mon, 12 Jan 2015 11:35:52 -0500 Quick Update on Saved Search Adjustment for RT There are 10 standard reports available to everyone via the Saved Search portion of your RT-at-a-Glance. As part of a new option to store these reports under 1 area rather than needing to replicate for each area you may see a slight change in your RT-at-a-Glance page.

Please remember that using the Saved Searches option for on-demand reporting helps us preserve predictable RT performance. For those needing to have reports outside of their Saved Search area on the RT-at-a-Glance refresh area please ensure these are low volume reports and not reports such as My Closed Tickets.

If your RT-at-a-Glance is not displaying properly please reset your RT-at-a-Glance to the default and then adjust as desired.

Here are the standard 10 Saved Searches Reports available to all support users within RT

Saved Searches
System Search's saved searches
SPAM or TEST Related Tickets in the Last 7 Days
ALL SPAM or TEST related Tickets
My Closed Tickets
My CC Open Tickets
My CC Closed Tickets
My Open Tickets
My Assigned Tickets Closed
My Assigned Tickets Open
SPAM or TEST Related Tickets Today
All Tickets Today

Thank you for your patience and support in these matters and please remember there will be a user group meeting on January 22, 2015

Joe Kirby
]]> There are 10 standard reports available to everyone via the Saved Search portion of your RT-at-a-Glance. As part of a new option to store these reports under 1 area rather than needing to... https://my3.my.umbc.edu/api/v0/pixel/news/48958/guest@my.umbc.edu/8117acba71c440f8ac38b81e62f981e5/api/pixel RT - Request Tracker https://my3.my.umbc.edu/groups/rt https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xsmall.png?1343496195 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/original.png?1343496195 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xxlarge.png?1343496195 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xlarge.png?1343496195 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/large.png?1343496195 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/medium.png?1343496195 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/small.png?1343496195 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xsmall.png?1343496195 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xxsmall.png?1343496195 RT - Request Tracker 1 0 true Sat, 10 Jan 2015 15:10:07 -0500 Mon, 12 Jan 2015 11:44:50 -0500