DoIT Update: Winter 2014 DoIT Update is a selection of campus IT news and events emailed 3-4 times a year, typically around the start and end of each Fall and Spring semester. For more information, visit doit.umbc.edu. For IT help, we recommend 1) consulting the FAQs, 2) submitting an RT ticket, or 3) contacting the Technology Support Center located on the Library’s first floor or call 410.455.3838. See also doit.umbc.edu/support/tips/

HEADLINES
  1. Most Campus IT Services Unavailable on 12/30/13
  2. Reminder: Blackboard to be Upgraded January 8-10, 2014 
  3. WT & SP 2014 Bb Course Shells Created on 12/2
  4. TSC Announces Winter Hours Starting 12/19/13
  5. DoIT and FDC Offer Hybrid Workshop on 1/14/13
  6. DoIT & MCS Offer Digital Storytelling on the iPad Workshop 1/22 & 1/23
  7. Skype Video Conference Room Established
  8. DoIT Runs FA2013 Pilot Comparing Clickers vs. Scantrons
  9. Informal DoIT Drop-Ins to Focus on Web-based Technologies
  10. Support For Windows XP ends April 1, 2014
]]> DoIT Update is a selection of campus IT news and events emailed 3-4 times a year, typically around the start and end of each Fall and Spring semester. For more information, visit doit.umbc.edu.... http://doit.umbc.edu https://my3.my.umbc.edu/api/v0/pixel/news/39434/guest@my.umbc.edu/f2b635ed1932611621f3bbfced4935e0/api/pixel Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology https://assets3-my.umbc.edu/system/shared/thumbnails/news/000/039/434/6dda8f32d9ddc2a9ffe87be7d361a5c9/xxlarge.jpg?1386952892 https://assets1-my.umbc.edu/system/shared/thumbnails/news/000/039/434/6dda8f32d9ddc2a9ffe87be7d361a5c9/xlarge.jpg?1386952892 https://assets4-my.umbc.edu/system/shared/thumbnails/news/000/039/434/6dda8f32d9ddc2a9ffe87be7d361a5c9/large.jpg?1386952892 https://assets3-my.umbc.edu/system/shared/thumbnails/news/000/039/434/6dda8f32d9ddc2a9ffe87be7d361a5c9/medium.jpg?1386952892 https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/039/434/6dda8f32d9ddc2a9ffe87be7d361a5c9/small.jpg?1386952892 https://assets1-my.umbc.edu/system/shared/thumbnails/news/000/039/434/6dda8f32d9ddc2a9ffe87be7d361a5c9/xsmall.jpg?1386952892 https://assets3-my.umbc.edu/system/shared/thumbnails/news/000/039/434/6dda8f32d9ddc2a9ffe87be7d361a5c9/xxsmall.jpg?1386952892 2 0 true Fri, 13 Dec 2013 11:42:19 -0500 DATE CHANGE-RT ticket system downtime notice for 12-19-2013 I apologize for any confusion created by the change from 12-14-2013 6am-2pm to 12-19-2013 6pm-9pm, however some logistical challenges have necessitated us to reschedule. The good news is that our lead technical person on this upgrade, Jeremy Gude, was able to take advantage of some database options which will reduce the downtime by an anticipated 5 hours.

If an issue arises during the downtime please call the Technology Support Center (TSC) at 410-455-3838. Their Thursday hours are until 8pm and you can leave a voice mail and someone will get back to you during the normal operating hours.
 
Request Tracker (RT) has been in place almost 5 years now running on the same hardware.

Over the next 6 months DoIT will be upgrading the hardware and application staring with Phase 1 for the database server hardware. This will require downtime Thursday, December 19, 2013 from 6pm to 9pm.

Phase 2 is currently scheduled for March 2014 to upgrade the web and application hardware.

Phase 3 is currently scheduled for June 2014 to upgrade the actual RT software application.

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response -   http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu

]]> I apologize for any confusion created by the change from 12-14-2013 6am-2pm to 12-19-2013 6pm-9pm, however some logistical challenges have necessitated us to reschedule. The good news is that our... https://my3.my.umbc.edu/api/v0/pixel/news/39337/guest@my.umbc.edu/e56c96679e94bccc2bd8ed5b624c9f8b/api/pixel Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology 0 0 true Wed, 11 Dec 2013 10:31:52 -0500 DATE CHANGE - RT Downtime Notice for 12-19-2013 I apologize for the confusion but logistics have created a need to move the original date and time from 12-14-2014 6am-2pm to 12-19-2013 6pm-9pm.

The database server will be updated the evening of December 19, 2013 starting at 6pm with an anticipated completion by 9pm. This is a reduction of 5 hours off the original downtime schedule due to some enhancements to the upgrade process.

A version of this new setup is available for testing. You can access the test RT system by:

1. Get into the VPN. (vpn.umbc.edu). This is for non-production only
2. Go to rt-dev.core.umbc.edu. You should see a different color theme for this system to ensure you are not in RT production. The data is a few weeks old but should still provide adequate scenarios for testing.

Please share any issues you may find asap so we can do our best to remedy the problem.

Thank you  in advance for your cooperation.

Joe Kirby
]]> I apologize for the confusion but logistics have created a need to move the original date and time from 12-14-2014 6am-2pm to 12-19-2013 6pm-9pm. The database server will be updated the evening... https://my3.my.umbc.edu/api/v0/pixel/news/39336/guest@my.umbc.edu/96c5938bf02331e04c0be13b413af399/api/pixel RT - Request Tracker https://my3.my.umbc.edu/groups/rt https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xsmall.png?1343496195 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/original.png?1343496195 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xxlarge.png?1343496195 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xlarge.png?1343496195 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/large.png?1343496195 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/medium.png?1343496195 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/small.png?1343496195 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xsmall.png?1343496195 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xxsmall.png?1343496195 DoIT 0 0 true Wed, 11 Dec 2013 10:08:13 -0500 RT ticket system downtime notice for 12-14-2013 Request Tracker (RT) has been in place almost 5 years now running on the same hardware.

Over the next 6 months DoIT will be upgrading the hardware and application staring with Phase 1 for the database server hardware. This will require downtime this coming Saturday, December 14, 2013 from 6am to 2pm.

Phase 2 is currently scheduled for March 2014 to upgrade the web and application hardware.

Phase 3 is currently scheduled for June 2014 to upgrade the actual RT software application.

If an issue arises during the downtime please call the Technology Support Center (TSC) at 410-455-3838. The Saturday hours are from noon until 6pm however you can leave a voice mail and someone will get back to you during the normal Saturday operating hours.

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response -   http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu

]]> Request Tracker (RT) has been in place almost 5 years now running on the same hardware. Over the next 6 months DoIT will be upgrading the hardware and application staring with Phase 1 for the... https://my3.my.umbc.edu/api/v0/pixel/news/39302/guest@my.umbc.edu/0c253f02b39e6a04dd3adf4385606aa8/api/pixel Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology 0 0 true Tue, 10 Dec 2013 14:24:05 -0500 Reminder - RT Downtime Notice for 12-14-2013 This is a reminder that the database server will be updated the morning of December 14, 2013 starting at 6am with an anticipated completion by 2pm.

A version of this new setup is available for testing. You can access the test RT system by:

1. Get into the VPN. (vpn.umbc.edu). This is for non-production only
2. Go to rt-dev.core.umbc.edu. You should see a different color theme for this system to ensure you are not in RT production. The data is a few weeks old but should still provide adequate scenarios for testing.

Please share any issues you may find asap so we can do our best to remedy the problem.

Thanks

Joe Kirby
]]> This is a reminder that the database server will be updated the morning of December 14, 2013 starting at 6am with an anticipated completion by 2pm. A version of this new setup is available for... https://my3.my.umbc.edu/api/v0/pixel/news/39301/guest@my.umbc.edu/5fa658ff63d329d3af1c791bae2854a2/api/pixel RT - Request Tracker https://my3.my.umbc.edu/groups/rt https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xsmall.png?1343496195 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/original.png?1343496195 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xxlarge.png?1343496195 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xlarge.png?1343496195 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/large.png?1343496195 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/medium.png?1343496195 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/small.png?1343496195 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xsmall.png?1343496195 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xxsmall.png?1343496195 DoIT 0 0 true Tue, 10 Dec 2013 13:58:51 -0500 DoIT Staff Recognized at 12/4 UMBC Service Awards Costello (40 years) & Ostrove (30 years) Among 18 Honorees At the 2013 UMBC Service Awards, 18 DoIT staff members were recognized for their years of service ranging from 5 years to 40 years. DoIT particularly appreciates the service of Joan Costello (40 years) and Steve Ostrove (30 years).

5 Years
Kendrick Hernandez
Paul Schou

10 Years
Kevin Joseph

15 years
Anna Sniadach
Todd Haddaway
Paul Harvey
Jason Griego
Randy Phillip
Jeff Glascock
Andy Johnston
Daniel Loftus

20 Years
John Fritz
Betty Blanchette
James Krebs

25 years
Debora Grimm
Laura Brown

30 Years
Steve Ostrove

40 Years
Joan Costello
]]> At the 2013 UMBC Service Awards, 18 DoIT staff members were recognized for their years of service ranging from 5 years to 40 years. DoIT particularly appreciates the service of Joan Costello (40... https://my3.my.umbc.edu/api/v0/pixel/news/39207/guest@my.umbc.edu/dc82459668344ef9d098d0190a314caa/api/pixel Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/039/207/beab831c783550ad003eddaed2d0849d/xxlarge.jpg?1386384102 https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/039/207/beab831c783550ad003eddaed2d0849d/xlarge.jpg?1386384102 https://assets3-my.umbc.edu/system/shared/thumbnails/news/000/039/207/beab831c783550ad003eddaed2d0849d/large.jpg?1386384102 https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/039/207/beab831c783550ad003eddaed2d0849d/medium.jpg?1386384102 https://assets3-my.umbc.edu/system/shared/thumbnails/news/000/039/207/beab831c783550ad003eddaed2d0849d/small.jpg?1386384102 https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/039/207/beab831c783550ad003eddaed2d0849d/xsmall.jpg?1386384102 https://assets3-my.umbc.edu/system/shared/thumbnails/news/000/039/207/beab831c783550ad003eddaed2d0849d/xxsmall.jpg?1386384102 1 0 true Fri, 06 Dec 2013 21:43:19 -0500 Fri, 06 Dec 2013 22:15:29 -0500 Skype Video Conference Room Established

Over the last year we have seen a number of academic and administrative departments begin to use Skype video conferencing service to interview candidates for positions at UMBC or graduate students applying for admission.

To aid in this effort, DoIT has set up a Skype-enabled conference room in Engineering 024. This room has 55" display with a web-camera, remote microphone, and speakers.  This room can accommodate a search committee of 6-10 participating in the conference.

This equipment can be reserved utilizing the AV Services Request form located athttp://doit.umbc.edu/request-av-services/ .  Users will need to bring their own laptop to attach to the system (Skype loaded on the laptop) or reserve a laptop from AV Services using the same AV Services Request form.  AV services will be glad to work with you to provide technical support in setting up the video conference.  For further information, contact AV Services at 5-2461.

]]> Over the last year we have seen a number of academic and administrative departments begin to use Skype video conferencing service to interview candidates for positions at UMBC or graduate students... http://doit.umbc.edu/request-av-services/ https://my3.my.umbc.edu/api/v0/pixel/news/39107/guest@my.umbc.edu/a1d42175e88ed95abc315d2bf197e864/api/pixel Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/039/107/1fa3b85e26b3058ead1ef2eec9be060e/xxlarge.jpg?1386213702 https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/039/107/1fa3b85e26b3058ead1ef2eec9be060e/xlarge.jpg?1386213702 https://assets3-my.umbc.edu/system/shared/thumbnails/news/000/039/107/1fa3b85e26b3058ead1ef2eec9be060e/large.jpg?1386213702 https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/039/107/1fa3b85e26b3058ead1ef2eec9be060e/medium.jpg?1386213702 https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/039/107/1fa3b85e26b3058ead1ef2eec9be060e/small.jpg?1386213702 https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/039/107/1fa3b85e26b3058ead1ef2eec9be060e/xsmall.jpg?1386213702 https://assets4-my.umbc.edu/system/shared/thumbnails/news/000/039/107/1fa3b85e26b3058ead1ef2eec9be060e/xxsmall.jpg?1386213702 22 0 true Fri, 06 Dec 2013 18:53:17 -0500 No REX Student Data Load Tonight (12/6/2013)
Due to the maintenance on the Student Administration (SA) system tonight (12/6/2013) there will be no load of the student data in REX.  The student data in REX will be from today.  The load will resume tomorrow night.

This will not affect the Finance load.

]]> Due to the maintenance on the Student Administration (SA) system tonight (12/6/2013) there will be no load of the student data in REX.  The student data in REX will be from today.  The load will... https://my3.my.umbc.edu/api/v0/pixel/news/39203/guest@my.umbc.edu/e77c4036cce71e7f44c86aec26a95f02/api/pixel Report Exchange (REX) https://my3.my.umbc.edu/groups/rex https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/027/84d2a013f34a449185e0a8b510929235/xsmall.png?1349113538 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/027/84d2a013f34a449185e0a8b510929235/original.png?1349113538 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/027/84d2a013f34a449185e0a8b510929235/xxlarge.png?1349113538 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/027/84d2a013f34a449185e0a8b510929235/xlarge.png?1349113538 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/027/84d2a013f34a449185e0a8b510929235/large.png?1349113538 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/027/84d2a013f34a449185e0a8b510929235/medium.png?1349113538 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/027/84d2a013f34a449185e0a8b510929235/small.png?1349113538 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/027/84d2a013f34a449185e0a8b510929235/xsmall.png?1349113538 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/027/84d2a013f34a449185e0a8b510929235/xxsmall.png?1349113538 Report Exchange (REX) 0 0 true Fri, 06 Dec 2013 16:34:38 -0500 Informal DoIT Drop-Ins to Focus on Web-based Technologies Bring Your Own Device (BYOD) or Use Ours

Starting in January and subject to user demand, as well as support staff capacity, DoIT is going to experiment with offering regular, informal Drop-In consulting sessions that focus on one of the many web-based tools we support. Examples include the following:

Given variation in user needs and scheduling, the Drop-In format will be as follows:

  1. Orientation(5 minutes): A quick overview of what the tool does. If all you want is a demo, come early.
  2. Recommendations (10 minutes): 1-2 tips based on our observations from providing support for RT tickets and FAQs, as well identification of effective practices & practitioners.
  3. Q & A (40 minutes): This is your time. What do you want to know? What's a problem you'd like to solve or a new opportunity you'd like to explore?
Since the DoIT Drop-Ins are focused on web-based technologies, you can Bring Your Own Device (BYOD), or you can use our Google Chromebooks or computer lab machine. One exception: The Box sync application will not work on a Chromebook. However, most drop-ins will be offered in the Technology Support Center (TSC) that has a supply of 15-20 Chromebooks for hands-on exploration. Other locations will include Engineering 025 or 023. 

All currently scheduled DoIT Drop-Ins can be found at doit.umbc.edu/events.
]]> Starting in January and subject to user demand, as well as support staff capacity, DoIT is going to experiment with offering regular, informal Drop-In consulting sessions that focus on one of the... http://doit.umbc.edu/events https://my3.my.umbc.edu/api/v0/pixel/news/39194/guest@my.umbc.edu/ee4d4afd25c87b9f94d1516066e214c0/api/pixel Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology https://assets4-my.umbc.edu/system/shared/thumbnails/news/000/039/194/cadf9f2f22173800aa67dfcc25841440/xxlarge.jpg?1386358157 https://assets4-my.umbc.edu/system/shared/thumbnails/news/000/039/194/cadf9f2f22173800aa67dfcc25841440/xlarge.jpg?1386358157 https://assets1-my.umbc.edu/system/shared/thumbnails/news/000/039/194/cadf9f2f22173800aa67dfcc25841440/large.jpg?1386358157 https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/039/194/cadf9f2f22173800aa67dfcc25841440/medium.jpg?1386358157 https://assets1-my.umbc.edu/system/shared/thumbnails/news/000/039/194/cadf9f2f22173800aa67dfcc25841440/small.jpg?1386358157 https://assets1-my.umbc.edu/system/shared/thumbnails/news/000/039/194/cadf9f2f22173800aa67dfcc25841440/xsmall.jpg?1386358157 https://assets3-my.umbc.edu/system/shared/thumbnails/news/000/039/194/cadf9f2f22173800aa67dfcc25841440/xxsmall.jpg?1386358157 0 0 true Fri, 06 Dec 2013 14:31:11 -0500 Fri, 06 Dec 2013 20:20:26 -0500 TSC Announces Winter Hours Starting 12/19/13

Fall hours at the Technology Support Center (TSC) will end on December 18th.


Beginning on December 19th, the TSC will adjust it’s hours to fit with to the Library’s hours. These hours will last until December 23rd:


Monday - Friday: 8:00 am - 5:00 pm

Sunday: 12:00 noon - 5:00 pm


The TSC will be closed from December 24th-January 1st. We will have limited staff working remotely through the RT ticketing system only. If you need assistance during this time, you can submit a ticket by clicking here.


We will reopen on January 2nd with our adjusted Winter hours:


Monday-Thursday: 8:00am - 8:00 pm

Friday: 8:00 - 6:00pm

Sunday: 12:00 noon - 6:00 pm


We hope that everyone has a wonderful break, and we look forward to seeing you in 2014!

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