Phishing Scam Alert - Subject: IT Service Help Desk
UMBC would never ask "users are to verify there accounts."
A new phishing scam is threatening to deactivate email accounts. This email is not from UMBC. Do not click this link.
Here's what's being received:
"This E-mail is sent by the HelpDesk Expert for IT Support system for Mailbox notification and update purposes. We are conducting an email sweep upgrade due to our new login home page that is coming up soon for your better and faster server. So we are removing all unused email and registration of all active Student/Staff mail account to enable the University create new logins for our 2013/2014 students and staff. So all users are to verify there accounts.
CLICK HERE: To go to verification page and follow the instructions on the popup page
IMPORTANT NOTICE: ACCOUNT OWNER THAT REFUSES TO VERIFY/UPGRADE HIS/HER ACCOUNT WILL LEADS TO YOUR ACCOUNT DE-ACTIVATION WITHIN 48 HOURS PRIOR TO THE URGENT THAT CONTAINED IN THIS SHEET.
Copyright@2013 Help-desk Technical Support Centre."
Again: Do Not Click The Link. If you already did, please change your password immediately.
]]>
A new phishing scam is threatening to deactivate email accounts. This email is not from UMBC. Do not click this link. Here's what's being received: "This E-mail is sent by the HelpDesk...
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Mon, 11 Nov 2013 12:48:18 -0500
Fri, 25 Mar 2016 11:47:31 -0400
RT Downtime Notice for 12-14-2013
I wanted to reach out to this group and provide an update on some system upgrades scheduled for RT over the next 8 months or so.
RT has been in place almost 5 years now running on the same hardware. The first phase is to upgrade the database server hardware.
This update will occur the morning of December 14, 2013 starting at 6am with an anticipated completion by 2pm. A version of this new setup will be available for testing the week of 12-3-2013. Please share any issues you may find asap so we can do our best to remedy the problem.
This upgrade will provide some improvements in stability and performance.
Our second phase will be the migration of the RT Application to new hardware. This is currently schedule to be completed by March 2014.
Both of the phases, although complex for the technical team, should be seamless to the end-user community as we are not changing the actual application.
The final phase (3) will be completed in June of 2014 and this will involve the actual application used by all users of RT. This phase will require more testing and possible training to power users depending on the new features that may be available by that time. Currently we are on version 4.0.6 and version 4.2.0 is now available. I will review the product for the most stable and up to date version available by the beginning Q2 2014.
Please feel free to provide any feedback or questions concerning any of the 3 phases I have identified.
Lastly, John and I have discussed the possibility of having a users group just prior to the holidays to catch up on the many uses of RT in your offices as well as introduce some new practices being employed by many new members of the RT community.
Thanks
Joe
]]>
I wanted to reach out to this group and provide an update on some system upgrades scheduled for RT over the next 8 months or so. RT has been in place almost 5 years now running on the same...
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RT - Request Tracker
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Mon, 11 Nov 2013 10:04:22 -0500
Known Issue: UMBC Users Cannot Log Into Private iTunes U
Campus users have been unable to gain access
DoIT is reporting a known issue for campus users trying to access the private, UMBC-authenticated version of iTunes U, including links to associated Blackboard course sites. As of September 20, 2013, faculty and students can no longer access the associated iTunes U space. Recorded media can still be uploaded to the area but only DoIT system administrators can access it. When you try to open the iTunes U link, the browser opens a new window and displays a blank page. This is the same symptom when using Mozilla Firefox, Safari, or Google Chrome. The public, unauthenticated version of UMBC iTunes at itunes.umbc.edu is not affected.
DoIT has been working to resolve this issue with Apple and Vanderbilt University, developers of the 3rd party “building block” plugin that allowed faculty to automatically publish recorded screencasts from our Camtasia Relay lecture capture software and link these to a current Blackboard course. To date, we have not been able to resolve this issue.
As a work around for publishing Camtasia Relay screencasting recordings for a class, DoIT has configured UMBC's Box.com to receive all recordings from the Camtasia Relay server. For specific instructions please visit:
https://wiki.umbc.edu/display/faq/Camtasia+Relay.
Instructors: If you would like to recover your course content saved in iTunes U, please enter a Request Tracker (RT) help ticket via the myUMBC help menu or directly at my.umbc.edu/help (please include the full name of the instructor and course). A DoIT admin will work to recover your files for you, and place them into a UMBC box.com folder as described above.
]]>
DoIT is reporting a known issue for campus users trying to access the private, UMBC-authenticated version of iTunes U, including links to associated Blackboard course sites. As of September 20,...
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Fri, 08 Nov 2013 10:10:31 -0500
Wed, 26 Feb 2014 09:22:41 -0500
FY14 IT User Support: Q1 Review (July, Aug, Sept)
Summary & Drill-Down Reports Show RT, FAQ and Phone Trends
To help provide more timely review of key IT user support metrics throughout the year and not just at the end, DoIT has summarized the following first quarter data for FY14:
-
RT (Request Tracker) tickets, created and resolved.
-
FAQ (Frequently Asked Questions), search terms and referrals.
- Phone calls to the TSC (Technology Support Center).
- Year-to-date comparisons with FY13 show a decrease in overall ticket volume.
- Overall FAQ usage has more than doubled over the same period, but users are spending less time and visiting fewer pages per session.
- Phone calls declined in July and August, increased slightly in September
Note: A recent
Educause presentation by the Campus Computing Survey shows that effective integration of teaching, learning and technology as well as general IT user support are among the highest priorities of Chief Information Officers (CIOs) and other higher ed IT leaders.
]]>
To help provide more timely review of key IT user support metrics throughout the year and not just at the end, DoIT has summarized the following first quarter data for FY14: RT (Request...
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Thu, 31 Oct 2013 13:13:58 -0400
Thu, 31 Oct 2013 15:19:49 -0400
DoIT Runs Pilot Comparing Clickers to Scantron Testing
BIOL142 Participants to Share Experiences at 11/22 Brown Bag
To help evaluate clickers as a possible alternative to scantron “bubble sheet” assessments, DoIT partnered with Dr. Tamara Mendelson in BIOL 142 “Foundations of Biology: Ecology and Evolution” to conduct a five-week pilot of the Triton Data Collection System (DCS) by Turning Technologies. Mendelson and her teaching assistants from all four sections of the 295-student course will share their experiences during an informal brown bag lunch on Friday, November 22, at noon. A box lunch will be provided for registered participants.
The goal of the pilot was to see if and how students might accept clickers as an alternative to Scantrons when given a choice between the two. During the first two weeks of the pilot that began just after the 10th day of classes this semester, students were only given Scantron bubble sheets for their weekly discussion section quizzes led by one of Dr. Mendelson’s TAs: Archer Larned, Michael Martin, Karan Odom and Tracy Smith. In the next two weeks, TAs asked students to only use the Triton DCS clickers. In the fifth and final week, students were given a choice between the two methods. The results? Overall, 88 percent of students chose the Triton DCS clickers over Scantrons, though individual sections ranged from a low of 81 percent to a high of 95 percent. Individual student comments included the following:
“clickers are easier to use than scantrons, clickers are a better quiz method”;
“I would like to continue using clickers because it is much more faster since we do not have to fill in a bunch of bubbles or waste paper. It is more fun!”;
“clickers are easy and efficient”;
“I would like to continue using clickers because once you get used to them they are very easy”.
- "clickers are easier but I like having all answers in front of me on the scantron"
While the Triton clickers can provide rapid feedback to students and richer insights to faculty about how long students take to answer a question, review their answer or change it, there is a difference between a discussion section quiz and midterm or final exam. By design, neither DoIT, Dr. Mendelson or Turning Technologies wanted to pilot student acceptance of the Triton clickers for a high stakes assessment. However, during the 11/22 Brown Bag, Dr. Mendelson and her TAs will share their experiences about the pilot, and offer their own estimation of whether clickers could work as an alternative to Scantron exams.
]]>
To help evaluate clickers as a possible alternative to scantron “bubble sheet” assessments, DoIT partnered with Dr. Tamara Mendelson in BIOL 142 “Foundations of Biology: Ecology and Evolution” to...
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Wed, 30 Oct 2013 17:08:21 -0400
Mon, 28 Apr 2014 10:19:12 -0400
Blackboard Down for Maintenance 10 pm 10/25 to 1 am 10/26
The UMBC Blackboard server will be down from 10 pm Friday 10/25 to 1 am Saturday 10/26. This down time is during the regularly scheduled maintenance window and is necessary for DoIT staff to perform maintenance on the system. We appreciate your patience and apologize for any inconvenience that this down time may cause.
After Blackboard is back online, please clear your Internet browser cache and cookies before logging in. Step-by-step instructions are on
https://wiki.umbc.edu/x/gIAc
As many of you know, UMBC has had a large number of phishing attacks in the past few weeks. This has resulted in a number of compromised accounts which the attackers are using to setup fake web pages and send out large volumes of spam. In an attempt to better protect accounts from fake web pages, DoIT will be removing permissions from user AFS web volumes for accounts not currently using their web space (http://userpages.umbc.edu/~username).
This will not affect anyone who currently has a web page or stop anyone from creating a web page, but will stop automated attacks and make it more difficult for attackers to setup web pages on people’s accounts. The permission change is minor, and can be easily reversed by anyone wishing to use their web space moving forward.
Directions for how to re-enable your web directory, as well as general information regarding using userpages, can be found at https://wiki.umbc.edu/pages/viewpage.action?pageId=31195980. If you have questions or concerns please contact the Technology Support Center (x53838) and they will be happy to assist you.
Thanks!
Tim Champ
Coordinator of Unix Infrastructure
UMBC - Division of Information Technology
]]>
As many of you know, UMBC has had a large number of phishing attacks in the past few weeks. This has resulted in a number of compromised accounts which the attackers are using to setup fake web...
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Mon, 21 Oct 2013 09:53:31 -0400
GiveCamp Code for Charity Weekend
The Central Maryland Association of .NET Professionals (CMAP) will be holding its third GiveCamp Weekend in the ITE building at UMBC.
Doug McCaw, class of '99, and a Sr. Software Engineer at JHU's Applied Physics Lab is organizing this years effort again. We encourage students and staff to stop by and contribute or support the effort.
About Baltimore GiveCamp- The Baltimore GiveCamp is a weekend-long development marathon where
software developers, graphic designers, analysts, project managers,
marketers, and strategists come together to volunteer their time helping
local and regional nonprofit organizations meet their technological
needs. It is an offshoot of the national GiveCamp movement, which brings
together multi-talented teams of professionals for a weekend to help
nonprofits make a bigger difference in their communities.To learn more about Baltimore GiveCamp, visit http://www.baltimoregivecamp.org,
or connect with us on Facebook, LinkedIn, and Twitter (@BmoreGiveCamp).
To learn more about or register for Seminar Saturday, visit http://www.seminarsaturday.org. To find out more about the national GiveCamp movement, visit http://givecamp.org/.
Details:http://www.cmap-online.org/events/Give%20Camp%20Info/default.aspxhttp://www.youtube.com/watch?v=VAjbDyCHUNY
Press release: http://www.prweb.com/releases/2013/10/prweb11202568.htm
]]>
The Central Maryland Association of .NET Professionals (CMAP) will be holding its third GiveCamp Weekend in the ITE building at UMBC. Doug McCaw, class of '99, and a Sr. Software Engineer at...
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Tue, 15 Oct 2013 15:46:10 -0400
Tue, 15 Oct 2013 15:50:45 -0400
Phishing Scam Alert: Fake Blackboard Notifications
Blackboard email notifications do not require you to sign in
A new phishing scam is attempting to fool people into providing personal information by claiming that there is a Blackboard notification waiting for them, and provides a link for logging into Blackboard. Do not click this link.
Blackboard email notifications do not require you to sign in to Blackboard to read them, the information is provided in the email itself. Always visit http://my.umbc.edu directly to log into Blackboard or by typing it in the address bar, or using your own bookmarks/favorites.
Here is an example of the phishing email to watch out for:
Good Morning,
Your school has posted an important information regarding a course for you.
You are required to immediately sign in to Blackboard Learn.
Click here to sign in to Blackboard Learn
Thank you.
Blackboard Learn Notifications.
Here is another example:
Good Morning,
An important course form has been posted to you on the Blackboard Learn System.
Click here to confirm the form
Thank you.
Blackboard Learn Notifications.
]]>
A new phishing scam is attempting to fool people into providing personal information by claiming that there is a Blackboard notification waiting for them, and provides a link for logging into...
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Thu, 10 Oct 2013 14:09:44 -0400
Fri, 25 Mar 2016 11:48:04 -0400
Readel Leads "Quality Matters" Online Workshop, Nov. 6-20
For UMBC Faculty Who Want to Enhance Online/Hybrid Courses
She’s baaack! Karin Readel, UMBC’s former director of instructional technology, will lead a Quality Matters (QM) online workshop from November 6 to 20. UMBC has an institutional membership with QM, which developed a faculty-centered, peer review process designed to assess and enhance the quality of online and blended course design (not instructor delivery). QM is a recognized leader in quality assurance for online education and has received national recognition for its peer-based approach to continuous improvement in online education and student learning.
Readel, who is a certified QM trainer designated to the University System of Maryland (USM), will lead the "Applying the QM Rubric (APPQMR)” workshop, QM's flagship workshop to review and certify online course design quality. The November workshop is intended for a broad audience, including but not limited to faculty, instructional designers, administrators, and adjunct instructors who wish to understand more about the QM Rubric and process of course review. The APPQMR is the pre-requisite for the Peer Reviewer Course, which is the required course to become a QM Peer Reviewer.
UMBC full and part-time faculty have the opportunity to sign up for this APPQMR workshop. The workshop is completely online and is scheduled for November 6 - 20, 2013. Participants should expect to spend about 8 -10 hours per week in this workshop to successfully complete it.
The cost to faculty is only $25 per person (vs. the usual cost of $200 for faculty at member institutions). UMBC full or part-time faculty will be covered by DoIT, if you register with a UMBC email address. This workshop has only 20 seats, and registration is accepted on a first come, first served basis. So, please don't wait!
To register:
- Log in to https://www.qmprogram.org/myqm/ (you will need to create your account if you don't already have one; if you do, please make sure you use your UMBC email address).
- Choose "Workshop- Register" and then "Dedicated Training"
- Navigate to Nov. 6 on the calendar to locate the course, and complete the registration.
Also, if you have any questions about QM or the online workshop, Readel will be hosting a QM “Information Session” on Wednesday, October 23, at 1 p.m. via Blackboard Collaborate at www.umbc.edu/go/readel, which will also be recorded. DoIT will also host a “joint viewing” of Karin’s QM information session in ENGR 023. Alternately, you can contact Karin at readel@umbc.edu.
NOTE: While DoIT is pleased to partner with Karin on the QM workshop, she is no longer handling day-to-day instructional technology support, including Blackboard. If you need help, please consult the FAQs or submit an RT (Request Tracker) ticket via the myUMBC help menu or directly at my.umbc.edu/help.
]]>
She’s baaack! Karin Readel, UMBC’s former director of instructional technology, will lead a Quality Matters (QM) online workshop from November 6 to 20. UMBC has an institutional membership with...
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Wed, 09 Oct 2013 11:14:04 -0400
Wed, 09 Oct 2013 11:27:21 -0400