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<NewsItem contentIssues="false" id="13064" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/13064">
<Title>Known Issue: Intermittent Login Failure, Workaround is Using VPN</Title>
<Body>
<![CDATA[
    <div class="html-content">Over the weekend, DoIT has received several reports of intermittent login failures using myUMBC, Blackboard and even the RT (Request Tracker) ticketing system The problem is actually not with these systems, but appears to be one of the campus authentication servers, which DoIT is addressing.
    
    In the meantime, if you encounter this error (depicted by the images below), a possible work around is to access these campus systems AFTER first logging in through UMBC's Virtual Private Network (or VPN) at <a href="http://vpn.umbc.edu" rel="nofollow external" class="bo">http://vpn.umbc.edu</a>. For help in using the VPN, visit the following FAQ entry:
    
    <strong>How Do I Connect via VPN?</strong>
    <a href="https://wiki.umbc.edu/x/boAc" rel="nofollow external" class="bo">https://wiki.umbc.edu/x/boAc</a>
    </div>
]]>
</Body>
<Summary>Over the weekend, DoIT has received several reports of intermittent login failures using myUMBC, Blackboard and even the RT (Request Tracker) ticketing system The problem is actually not with...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/03/known_issue_int.html</Website>
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<Tag>general</Tag>
<Tag>news</Tag>
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<PostedAt>Mon, 19 Mar 2012 08:08:33 -0400</PostedAt>
<EditAt>Mon, 19 Mar 2012 08:08:33 -0400</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="12990" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/12990">
<Title>Blackboard Down for Maintenance from 7-9 am Wed., 3/21</Title>
<Body>
<![CDATA[
    <div class="html-content">The UMBC Blackboard server will be down for two hours of maintenance from 7 - 9 am Wednesday, March 21.   DoIT staff will be installing necessary patches and updates during this time.
    
    We appreciate your patience and apologize for any inconveniences that this down time may cause.</div>
]]>
</Body>
<Summary>The UMBC Blackboard server will be down for two hours of maintenance from 7 - 9 am Wednesday, March 21.   DoIT staff will be installing necessary patches and updates during this time.  We...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/03/blackboard_down_28.html</Website>
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<Tag>blackboard</Tag>
<Tag>general</Tag>
<Tag>hybrid</Tag>
<Tag>teaching-and-learning</Tag>
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<PostedAt>Wed, 14 Mar 2012 16:31:08 -0400</PostedAt>
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<NewsItem contentIssues="false" id="12996" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/12996">
<Title>Known Issue: Non-Standard Characters in Course Title Causes Error When Sending Announcement as Email</Title>
<Body>
<![CDATA[
    <div class="html-content">DoIT has had several reports from faculty who have been unable to simultaneously post a Blackboard announcement and send it out as E-mail to students.  This action generates an error message indicating that the announcement was created but that the E-mail was not sent.
    <p>
    
    <img alt="announce.png" src="http://www.umbc.edu/blogs/oit-news/announce.png" width="622" height="108" style="max-width: 100%; height: auto;">
    
    
    </p>
    <p>
    This is a known issue with Blackboard, and is due to a non-standard character in the Blackboard course title.  Testing has revealed that the parentheses ( )  and forward slash / characters are not problematic, but the inclusion of a colon : in the course title will cause this error to occur.  DoIT is working with Blackboard to obtain a patch to fix this issue.  In the meantime, if faculty experience this issue, the workaround is to <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=21725676" rel="nofollow external" class="bo">edit the course title </a>to remove the non-standard characters.</p>
    </div>
]]>
</Body>
<Summary>DoIT has had several reports from faculty who have been unable to simultaneously post a Blackboard announcement and send it out as E-mail to students.  This action generates an error message...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/03/known_issue_non_1.html</Website>
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<Tag>blackboard</Tag>
<Tag>known-issues</Tag>
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<PostedAt>Fri, 09 Mar 2012 09:00:39 -0500</PostedAt>
<EditAt>Fri, 09 Mar 2012 09:00:39 -0500</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="12856" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/12856">
<Title>Known Issue: Non-Standard Characters in Course Title...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Known Issue: Non-Standard Characters in Course Title Causes Error When Sending Announcement as EmailDoIT has had several reports from faculty who have been unable to simultaneously post a Blackboard announcement and send it out as E-mail to students.  This action generates an error message indicating that the announcement was created but that the E-mail was not sent.
    <p>
    
    <img alt="announce.png" src="http://www.umbc.edu/blogs/oit-news/announce.png" width="822" height="128" style="max-width: 100%; height: auto;">
    
    
    </p>
    <p>
    This is a known issue with Blackboard, and is due to a non-standard character in the Blackboard course title.  Testing has revealed that the parentheses ( )  and forward slash / characters are not problematic, but the inclusion of a colon : in the course title will cause this error to occur.  DoIT is working with Blackboard to obtain a patch to fix this issue.  In the meantime, if faculty experience this issue, the workaround is to <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=21725676" rel="nofollow external" class="bo">edit the course title </a>to remove the non-standard characters.</p>
    </div>
]]>
</Body>
<Summary>Full Title: Known Issue: Non-Standard Characters in Course Title Causes Error When Sending Announcement as EmailDoIT has had several reports from faculty who have been unable to simultaneously...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/03/known_issue_non.html</Website>
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<Tag>blackboard</Tag>
<Tag>known-issues</Tag>
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<PostedAt>Fri, 09 Mar 2012 09:00:39 -0500</PostedAt>
<EditAt>Fri, 09 Mar 2012 09:00:39 -0500</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="12831" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/12831">
<Title>McAfee to be Replaced by Microsoft's Forefront Anti Virus</Title>
<Body>
<![CDATA[
    <div class="html-content">Starting the week of March 26th the Division of Information Technology (DoIT) will begin phasing out McAfee as our antivirus (AV) software and moving to Microsoft’s AV software named Forefront.  
    
    This is being done to provide the campus with better virus and malware protection. DoIT has been testing Microsoft’s Forefront software for eight (8) months and it has consistently exceeded McAfee detection and removal capabilities.  You do not need to do anything to get this software if your machine is in Active Directory as it will be installed automatically.  If you have any questions please contact the technology support center at x53838.
    
    
    <strong>Why is this being done?</strong>
    Microsoft antivirus/antimalware software (name Forefront) offers superior protection over McAfee. There is also the added benefit of Forefront being less expensive than McAfee 
    
    <strong>What about my home computer?</strong>
    For our customers using McAfee at home we recommend installing Microsoft Security Essentials which is the home version of the client we will be using on campus.  It is a free download and will remove McAfee cleanly upon installation.  Security Essentials will automatically be updated every day as well as when you install your monthly system updates from Microsoft. 
    <a href="http://windows.microsoft.com/en-US/windows/products/security-essentials" rel="nofollow external" class="bo">http://windows.microsoft.com/en-US/windows/products/security-essentials</a>
    
    <strong>I’m a Mac user, what does this mean for me?</strong>
    For our Mac users we recommend using one of the free antivirus software packages listed below. 
    <a href="http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition/faqs.aspx" rel="nofollow external" class="bo">http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition/faqs.aspx</a>
    <a href="http://www.clamxav.com/" rel="nofollow external" class="bo">http://www.clamxav.com/</a>
    
    <strong>Do I need to install anything on my work computer?</strong>
    No, if your computer is part of UMBC’s Active Directory this software will be automatically installed for you and McAfee will be automatically removed.  If you have a PC and are not joined to Active Directory please see our software downloads page for the Forefront installer <a href="http://www.umbc.edu/downloads/mcafee/" rel="nofollow external" class="bo">http://www.umbc.edu/downloads/mcafee/</a>
    
    <strong>When is this happening?</strong>
    DoIT will begin installing Forefront the week of March 26th.  Several departments will get the software each day with a completion date of April 27th for the entire campus to be moved over.
    
    <strong>Will I notice anything?</strong>
    Yes, during the installation you will see the McAfee v-shield icon disappear and be replaced by a shield enclosed in a green box.  You can continue to use your computer while DoIT installs the software as we have not seen any noticeable performance impact on the desktop PC.
    
    <strong>I’m not comfortable updating my computer, can I get help?</strong>
    Yes, please contact our technology support center and one of our staff would be happy to walk you through the installation process
    
    <strong>I don’t want to switch right now, can I keep using McAfee?</strong>
    Yes, your current version will continue to receive updates from McAfee but DoIT strongly recommends you change your antivirus software as soon as time permits.</div>
]]>
</Body>
<Summary>Starting the week of March 26th the Division of Information Technology (DoIT) will begin phasing out McAfee as our antivirus (AV) software and moving to Microsoft’s AV software named Forefront....</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/03/mcafee_to_be_re.html</Website>
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<PostedAt>Wed, 07 Mar 2012 10:31:46 -0500</PostedAt>
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<NewsItem contentIssues="false" id="12520" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/12520">
<Title>Resource 25 Availability</Title>
<Body>
<![CDATA[
    <div class="html-content">Due to hardware failure, Resource 25, the campus classroom and event management system, was unavailable yesterday, February 27th from 2:30 PM until 1:30 AM this morning. DoIT staff members were on site working through the evening to restore services and to move the R25 database to a more robust server.  
    
    If you experience any R25 connection issues, please contact the Technology Support Center at 410-455-3838 or visit <a href="https://my.umbc.edu/go/request-help">https://my.umbc.edu/go/request-help</a>
    </div>
]]>
</Body>
<Summary>Due to hardware failure, Resource 25, the campus classroom and event management system, was unavailable yesterday, February 27th from 2:30 PM until 1:30 AM this morning. DoIT staff members were on...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/02/resource_25_ava.html</Website>
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<PostedAt>Tue, 28 Feb 2012 15:36:59 -0500</PostedAt>
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<NewsItem contentIssues="false" id="12328" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/12328">
<Title>Blackboard Down for Maintenance from 10 pm Fri. 2/24 to 1 am Sat. 2/25</Title>
<Body>
<![CDATA[
    <div class="html-content">The UMBC Blackboard server will be down for three hours of <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/blackboard_week.html" rel="nofollow external" class="bo">scheduled maintenance</a> from 10 pm Friday, Feb. 24 to 1 am Saturday, Feb. 25. DoIT staff will be performing MS Windows Server maintenance and updates during this time.
    
    We appreciate your patience and apologize for any inconveniences that this down time may cause.</div>
]]>
</Body>
<Summary>The UMBC Blackboard server will be down for three hours of scheduled maintenance from 10 pm Friday, Feb. 24 to 1 am Saturday, Feb. 25. DoIT staff will be performing MS Windows Server maintenance...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/02/blackboard_down_27.html</Website>
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<Tag>blackboard</Tag>
<Tag>general</Tag>
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<PostedAt>Tue, 21 Feb 2012 16:16:34 -0500</PostedAt>
<EditAt>Tue, 21 Feb 2012 16:16:34 -0500</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="11561" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/11561">
<Title>FA306 Document camera</Title>
<Tagline>New technology installed in FA306 - try it out!</Tagline>
<Body>
<![CDATA[
    <div class="html-content">
    <div>AV Services, with support from the Provost, has permanently installed a high resolution document camera in <span>FA306</span>. I've attached a link to a short video below demonstrating the use of the camera in the space. I encourage you to try it out, and would be happy to schedule a short demonstration with any who are interested.</div>
    <div><br></div>
    <div><strong>What can I do with it?</strong></div>
    <div>The camera can send the video of any object or writing to the data projector so it appears on the enormous screen. You can pivot the camera in many directions, including toward the seated area. It can zoom in on very small objects. If you want to try some advanced features, it can record images or video with audio to an SD memory card (user supplied).</div>
    <div><br></div>
    <div><strong>What about transparencies?</strong></div>
    <div>You can display them using the camera without placing a light underneath. You may need to adjust the head a little to reduce glare.</div>
    <div><br></div>
    <div><strong>What about marker board users?</strong></div>
    <div>The document camera can take the place of using marker or chalk boards. However, two marker boards will remain in the room for those who prefer them.</div>
    <div><br></div>
    <div><strong>Why doesn't the screen go up?</strong></div>
    <div>The motor has failed, and it is very expensive to replace or repair.</div>
    <div><br></div>
    <div><strong>How about a quick set of basic instructions?</strong></div>
    <div>Turn on projector using ON (black box on wall)</div>
    <div>Wait 60 seconds (projector is warming up)</div>
    <div>Press the DOC CAM selection near the ON button (black box on wall)</div>
    <div>Press the Power button on the document camera base</div>
    <div>Postion camera as desired, use zoom on remote or camera base</div>
    <div><br></div>
    <div><strong>What is the make and model of the unit?</strong></div>
    <div>
    <a href="http://www.samsungpresenterusa.com/products/productdetails.asp?ProductID=21" rel="nofollow external" class="bo">Samsung SDP-860</a><br>
    </div>
    <div><br></div>
    <div><strong>Can I download the manual?</strong></div>
    <div>
    <a href="http://www.samsungpresenterusa.com/intro/download.asp" rel="nofollow external" class="bo">Samsung download page (choose SDP-860)</a><br>
    </div>
    <div><br></div>
    <span><strong>youtube video demonstration:</strong> </span><a href="http://youtu.be/UNjk_NeVcVc" rel="nofollow external" class="bo">http://youtu.be/UNjk_NeVcVc</a><div><br></div>
    <div>
    <div>I welcome your feedback on this device.</div>
    <div><br></div>
    <div>Thanks,</div>
    <div>Steve Anderson</div>
    </div>
    </div>
]]>
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<Summary>AV Services, with support from the Provost, has permanently installed a high resolution document camera in FA306. I've attached a link to a short video below demonstrating the use of the camera in...</Summary>
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<PostedAt>Thu, 26 Jan 2012 11:23:56 -0500</PostedAt>
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<NewsItem contentIssues="false" id="11557" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/11557">
<Title>PUP208 AV upgrade in progress</Title>
<Tagline>Temporary solution in place</Tagline>
<Body>
<![CDATA[
    <div class="html-content">
    <div><strong>What is going on?</strong></div>
    <div>The AV system is being replaced. The existing system died, for all practical purposes, at the end of the fall semester. It may take a few weeks to complete.</div>
    <div> </div>
    <div><strong>What do I do in the meantime?</strong></div>
    <div>A standard mobile projection cart is parked in the space until the new system is operational. The cart has a data projector, PC with monitor and internet, laptop VGA cable, DVD/VHS player, and amplified speaker. Use the three button screen controls to the right of the marker board near the window (note: the six button panel controls the blinds). We will not leave you without the presentation technology tools you expected in this space.</div>
    <div> </div>
    <div><strong>How will I operate the new system when installed?</strong></div>
    <div>Users will be alerted in advance via email. The new system will operate in much the same fashion as in other campus classrooms. Training opportunities will be advertised to the users. A short youtube video will be posted demonstrating basic operation. Instructions will be posted locally, on the AV web site, and via DoIT FAQ.</div>
    <div><br></div>
    <div><strong>How do I get more information?</strong></div>
    <div>Please contact AV Services at #52461 (or enter an RT ticket).</div>
    <div><br></div>
    </div>
]]>
</Body>
<Summary>What is going on?  The AV system is being replaced. The existing system died, for all practical purposes, at the end of the fall semester. It may take a few weeks to complete.     What do I do in...</Summary>
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<PostedAt>Thu, 26 Jan 2012 10:40:10 -0500</PostedAt>
<EditAt>Thu, 26 Jan 2012 10:41:11 -0500</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="11556" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/11556">
<Title>PHYS101 (LH6) AV upgrade in progress Jan26, 2012</Title>
<Tagline>What's with the AV system in the Physics lecture hall?</Tagline>
<Body>
<![CDATA[
    <div class="html-content">
    <p>
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    </p>
    <p><strong>What is going on?</strong></p>
    
    <p>Work is under way to replace the AV system. The existing system
    died, for all practical purposes, at the end of the fall semester. New parts
    are being assembled to get the system operational. It may take a few weeks to
    complete. This is our number one maintenance priority.</p>
    
    <p><strong>What do I do in the meantime?</strong></p>
    <p>We will park a standard mobile projection cart in the space until
    the new system is operational. The cart has a data projector, PC with monitor,
    laptop VGA cable, DVD/VHS player, and amplified speaker.</p>
    <p><strong>How will I operate the new system when installed?</strong></p>
    <p></p>
    
    <p>Users will be alerted in advance via email. The new systems will
    operate in much the same fashion as in other campus lecture halls. Training
    opportunities will be advertised to the users. A short youtube video will be
    posted demonstrating basic operation. Instructions will be posted locally, on
    the AV web site, and via DoIT FAQ.</p>
    
    <p><strong>How do I get more information?</strong></p>
    <p></p>
    
    <p>Please contact AV Services at #52461 (or enter an RT ticket).</p>
    
    
    
    </div>
]]>
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<Tag>lh6</Tag>
<Tag>phys101</Tag>
<Tag>physics</Tag>
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<PostedAt>Thu, 26 Jan 2012 10:34:01 -0500</PostedAt>
<EditAt>Thu, 26 Jan 2012 10:43:24 -0500</EditAt>
</NewsItem>

</News>
