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<Title>Mocko Named Manager of Technology Support Center (TSC)</Title>
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    <div class="html-content"><span><p><span>DoIT is pleased to announce that </span><span><strong><a href="https://doit.umbc.edu/about/directory/person/lg70005/" rel="nofollow external" class="bo">Andrea Mocko</a></strong></span><span> has been named manager of its </span><a href="https://doit.umbc.edu/tsc/" rel="nofollow external" class="bo"><span>Technology Support Center</span></a><span> (TSC). Previously, she’d served as acting coordinator, specialist and even a student consultant during all four of her undergraduate years at UMBC. She is responsible for recruiting, hiring, training and supervising the 12-15 student consultants who make up the largely student-run staff serving at the TSC each semester. The TSC also serves as an informal on-site “storefront” to demo products as part of the </span><a href="https://doit.umbc.edu/services/recommended-technology/" rel="nofollow external" class="bo"><span>Mac &amp; Dell online stores</span></a><span>, and also provides </span><a href="https://wiki.umbc.edu/x/EAGRAQ" rel="nofollow external" class="bo"><span>Scantron test scoring support</span></a><span>.</span></p><p><span>In addition to daily responsibilities managing the TSC, Andrea has played a key role in revamping DoIT’s knowledge management approach to IT support. Specifically, she serves as the primary architect and curator of UMBC’s Frequently Asked Questions (FAQ) knowledge base (</span><a href="http://umbc.edu/faq" rel="nofollow external" class="bo"><span>umbc.edu/faq</span></a><span>) that has </span><a href="https://drive.google.com/open?id=0BztvmbCYGxgBZ0c5ZEExQ0JtTlU" rel="nofollow external" class="bo"><span>dramatically reduced</span></a><span> phone, email and Request Tracker (RT) tickets by </span><a href="https://dl.acm.org/citation.cfm?doid=2815546.2815560" rel="nofollow external" class="bo"><span>helping users help themselves</span></a><span>. Typically, UMBC’s FAQs generate about half a million page views each year (though not all from UMBC) after generating only 3k in 2011. </span></p><p><span>Among other benefits, this kind of self-support has allowed the TSC to keep staffing costs low. </span><span>Despite the high turnover you'd expect to see in a primarily student run help desk (with 2 FT staff), the FAQs help TSC student consultants get up to speed quickly and work efficiently and effectively, In fact, our student labor &amp; assistance budget has shrunk from about $100k (in 2011) to $83k each year since, while campus users have consistently rated </span><a href="https://ql.tc/6G28t0" rel="nofollow external" class="bo"><span>DoIT’s overall IT support</span></a><span> as 90 percent “good or excellent” ever since we started using RT 10 years ago, including up through </span><a href="https://doit.umbc.edu/news/?id=78166" rel="nofollow external" class="bo"><span>UMBC’s 1 millionth ticket</span></a><span> last semester.</span></p><p><span>Andrea’s expertise in user support has also been recognized by Educause, the professional development organization for higher ed IT. She was a member of the Educause IT Service Management Working group and also co-authored a white paper, “</span><a href="https://library.educause.edu/resources/2016/8/demonstrating-value-through-it-service-management-in-higher-education" rel="nofollow external" class="bo"><span>Demonstrating Value Through IT Service Management in Higher Education</span></a><span>” (2016).</span></p><span>A life-long member of the UMBC community, Andrea recently earned her Master’s degree in Human Centered Computing (HCC) in UMBC’s Information Systems (IS) department, graduating in December 2018. Before then, she graduated with a Bachelor’s degree in Psychology from UMBC 2012. </span><span>As a senior student consultant, she was also instrumental in the TSC’s </span><a href="http://www.umbc.edu/oit/news/archives/2011/07/doit_it_support.html" rel="nofollow external" class="bo"><span>move</span></a><span> from the basement of the Engineering Building to the first floor of the Library, next to the </span><a href="http://my.umbc.edu/groups/rlc/news" rel="nofollow external" class="bo"><span>Retriever Learning Center</span></a><span> (RLC) in Summer of 2011. This year, she’s also a member of the </span><a href="https://hr.umbc.edu/personal-leadership-and-project-management-program/" rel="nofollow external" class="bo"><span>2018-19 Personal Leadership and Project Management</span></a><span> (PLPM) cohort organized by Human Resources.</span></span></div>
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<Summary>DoIT is pleased to announce that Andrea Mocko has been named manager of its Technology Support Center (TSC). Previously, she’d served as acting coordinator, specialist and even a student...</Summary>
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<NewsItem contentIssues="true" id="84378" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/84378">
<Title>10 Things Faculty Should Do in Blackboard &amp; Why</Title>
<Tagline>Lessons learned from DoIT's "bird's eye view"</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>Dear UMBC Faculty,</span></p><p><span>This year, we learned UMBC’s Blackboard usage is </span><a href="https://doit.umbc.edu/itnm/?id=80996" rel="nofollow external" class="bo"><span>much different</span></a><span> and (I think) better than most colleges and universities, but one of the things I still like to do with DoIT's “birds eye view” is to help identify, support and promote effective practices. Towards this end, here are some basic, but powerful things I think all faculty might want to do in Blackboard -- beyond </span><a href="https://wiki.umbc.edu/x/VoAc" rel="nofollow external" class="bo"><span>making the course shell available</span></a><span> -- and why. Your mileage may vary if using the 9.1 “current” version of Blackboard vs. the new </span><a href="http://umbc.edu/go/ultra" rel="nofollow external" class="bo"><span>Ultra version</span></a><span>, but hopefully the key ideas will translate:</span></p><p><span><strong>1. Post a Syllabus</strong></span></p><p><span>Even if faculty have no intention of using Bb beyond this task, it’s an easy way for enrolled students to know where to go. Typically, we see that 95% of all students, 87% of all instructors and 82% of all course sections use Blackboard each semester, so students are accustomed to looking here first. Save yourself some time (and handouts) and just put it here. Better yet, use the “Syllabus” content area we provide in all course shells by default.</span></p><p><span><strong>2. Enable Guests</strong></span></p><p><span>By default, DoIT doesn’t do this in the course shells we create, but if you just want curious (or waitlisted) students to know about (and keep pace with) your course, this is a good way to do so. True, it means anyone in the world can also see your guest-enabled content (if they login as “guest” at </span><a href="https://blackboard.umbc.edu/" rel="nofollow external" class="bo"><span>blackboard.umbc.edu</span></a><span>), but since the “guest” role has no identity, they can’t receive email, see into a discussion board or interact with instructors or the class in any way. Basically, it’s a passive role that can only view content you want visible -- if you </span><a href="https://wiki.umbc.edu/x/BANfB" rel="nofollow external" class="bo"><span>enable guests</span></a><span>.</span></p><p><span><strong>3. Post a welcome announcement and/or send an email</strong></span></p><p><span>Even if all you do is announce “I’m not using Blackboard this term” or “I use this site instead [insert external link],” most students in most courses will know what you want right away. Also, DoIT </span><span><em>could</em></span><span> enable all Bb course sites (by default) which would eliminate our most often requested help ticket by far: </span><a href="https://wiki.umbc.edu/x/LIEr" rel="nofollow external" class="bo"><span>“Why can’t I see my Blackboard course?”</span></a><span> More importantly, if your external site goes down -- or you don’t want to invent an authentication scheme so only your students can view it -- Bb can be an easy backup, and most faculty know at least one colleague who is using it.</span></p><p><span><strong>4. Assign a “Syllabus Quiz” before the 10th day add/drop deadline</strong></span></p><p><span>Many faculty are doing this already as a quick way to facilitate and identify engaged students. In fact, we recently studied final grades in a high-enrollment, 100-level course over the past two years and found students who did not take the syllabus quiz were four times more likely to earn a D,F or W final grade (p&lt;.001, n=1,455). Better yet, require students to at least take (if not pass) the syllabus quiz before turning in the first assignment for credit. To do so, you’ll want to learn how to use </span><a href="https://doit.umbc.edu/itnm/practices/adaptive/" rel="nofollow external" class="bo"><span>adaptive release</span></a><span> -- or </span><a href="https://wiki.umbc.edu/x/iIvcB" rel="nofollow external" class="bo"><span>conditional availability</span></a><span> in Bb Ultra --  based on a grade in a prior assignment. This is a powerful, but infrequently used tool by faculty. Typically, we’ve found students view more than 85% of the content in a course enabled with at least one adaptive release rule vs. only about 45% without it. </span></p><p><span><strong>5. Create a “Questions About Class” discussion forum</strong></span></p><p><span>And require all students use this </span><span>before</span><span> emailing the instructor about anything (except, of course, personal issues). You can moderate or even just monitor the </span><a href="https://wiki.umbc.edu/x/IIN0Ag" rel="nofollow external" class="bo"><span>discussion</span></a><span> if you want, but this can be a place for students to help each other. If you award </span><a href="https://doit.umbc.edu/itnm/managing-discussions/" rel="nofollow external" class="bo"><span>credit for participation</span></a><span>, this can also be another way of seeing who’s engaged and who could be a good TA or </span><a href="https://si.lrc.umbc.edu/" rel="nofollow external" class="bo"><span>SI/PASS</span></a><span> candidate in the future. Who are your ambassadors and allies in the class? </span></p><p><span><strong>6. Use Ally to Test if Your Course Content is Accessible</strong></span></p><p><span>This year </span><a href="https://doit.umbc.edu/news/?id=82487" rel="nofollow external" class="bo"><span>DoIT purchased Ally</span></a><span> to help faculty identify any of their own content that is not accessible to students with disabilities; </span><a href="https://wiki.umbc.edu/x/1wX9Aw" rel="nofollow external" class="bo"><span>Blackboard is accessible</span></a><span> as a learning management system (LMS), but Ally goes a step further to check your own uploaded and created content. Currently, Ally can only be used in Blackboard, but even if you don’t use Bb as an LMS, ask us how you could leverage it as an accessibility engine for your own content you put elsewhere. </span></p><p><span><strong>7. Host at least one virtual class meeting or “office hour”</strong></span></p><p><span>A course doesn’t need to be </span><span><em>entirely</em></span><span> online to use online tools, and increasingly online learning doesn’t have to be just reading text-based content. </span><a href="https://wiki.umbc.edu/x/CxPSAQ" rel="nofollow external" class="bo"><span>Blackboard Collaborate</span></a><span> offers a simple, easy to use live, video-conferencing tool inside every Bb course with no downloads or plug-ins. Use it for a class meeting, maybe on a snow day, </span><a href="https://doit.umbc.edu/events/?id=24769" rel="nofollow external" class="bo"><span>virtual office hours</span></a><span> or even a guest lecture or student group or team project meeting. You can also record the session or use </span><a href="https://wiki.umbc.edu/x/kQd4B" rel="nofollow external" class="bo"><span>Panopto</span></a><span> for more advanced lecture capture and screencasting options.</span></p><p><span><strong>8. Use student analytics to inform Bb course design</strong></span></p><p><span>If you accept that student use of Blackboard can be a plausible proxy for their engagement in a course generally, then you may want to check out several </span><a href="https://wiki.umbc.edu/x/doEpB" rel="nofollow external" class="bo"><span>analytics reports inside every Bb course shell</span></a><span>. Or take a look at the </span><a href="https://doit.umbc.edu/analytics/most-active-bb-courses/" rel="nofollow external" class="bo"><span>most active Bb courses</span></a><span>, Report Exchange (REX) <a href="https://doit.umbc.edu/news/?id=66749" rel="nofollow external" class="bo">tools for teaching</a>, and even a curated <a href="http://doit.umbc.edu/analytics" rel="nofollow external" class="bo">list</a> of articles and presentations by and about UMBC’s learning analytics and student success research (</span><a href="https://doit.umbc.edu/analytics/" rel="nofollow external" class="bo"><span>doit.umbc.edu/analytics</span></a><span>). Yes, student Blackboard use varies by courses, but analytics can help give everyone a “bird’s eye view” of where students are using it more -- and perhaps find out why or if it’s effective.</span></p><p><span><strong>9. Encourage students to complete course evaluations</strong></span></p><p><span>Like the syllabus, just make the </span><a href="https://wiki.umbc.edu/x/eYENB" rel="nofollow external" class="bo"><span>course evaluaton</span></a><span> as easy as possible for students to find on the Bb dashboard itself, </span><span>my</span><span>UMBC or check their email. Enough said.</span></p><p><span><strong>10. Post an “unofficial” final grade sooner than later</strong></span></p><p><a href="https://www.educause.edu/ecar/technology-research-academic-community" rel="nofollow external" class="bo"><span>Research by Educause</span></a><span> has shown that students value checking grades more than any other  function in an LMS like Blackboard. The same is even more true for final grades, which are submitted in PeopleSoft Student Administration about three weeks after the last day of classes (see below for Fall 18). But this can be challenging for students who might want to take a winter or summer course, if they need to know they passed a pre-req. As long as the grade is “unofficial,” help them know where they stand sooner.</span></p><p><strong><br><img src="https://lh6.googleusercontent.com/GrnVf7peL48b8zaFZkROlIXj8OFJQIVe4pDZXXIHDkjpmJ1lrPbZfxJc3SXAj1GhqzOW7mexPJWhDBhwQk0l_evwQNaz6LLGx81Shdx1RDg70rs7aUQdM_CC1MB_xjbPfNDCUa1G" width="624" height="388" style="max-width: 100%; height: auto;"></strong></p><p><span>As always, if you have questions or need help, please consult the </span><a href="https://wiki.umbc.edu/display/faq/Blackboard" rel="nofollow external" class="bo"><span>Blackboard Help FAQs</span></a><span> or directly at </span><a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo"><span>www.umbc.edu/blackboard/help</span></a><span>. You can also contact the </span><a href="http://doit.umbc.edu/tsc" rel="nofollow external" class="bo"><span>Technology Support Center</span></a><span> at 410.455.3838 or </span><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=1867859" rel="nofollow external" class="bo"><span>submit an RT (Request Tracker) ticket</span></a><span> via the </span><a href="https://rt.umbc.edu/UMBC/RequestHelp.html" rel="nofollow external" class="bo"><span>myUMBC Help Menu</span></a><span> or directly at </span><a href="http://my.umbc.edu/help" rel="nofollow external" class="bo"><span>my.umbc.edu/help</span></a><span>. You can also consult with anyone in DoIT’s </span><a href="https://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo"><span>Instructional Technology</span></a><span> support team.</span></p><p><span>John Fritz</span></p><p><span>Assoc. Vice President, Instructional Technology</span></p><p><span>UMBC Division of Information Technology (DoIT)</span></p><p><span>410.455.6596 or <a href="mailto:fritz@umbc.edu">fritz@umbc.edu</a></span></p></span></div>
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<Summary>Dear UMBC Faculty,  This year, we learned UMBC’s Blackboard usage is much different and (I think) better than most colleges and universities, but one of the things I still like to do with DoIT's...</Summary>
<Website>http://www.umbc.edu/blackboard/help</Website>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Wed, 08 May 2019 16:21:41 -0400</PostedAt>
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<NewsItem contentIssues="true" id="84281" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/84281">
<Title>"Follow-the-Sun" Webinar Series for Global Accessibility Day</Title>
<Tagline>Learn more about inclusive education &amp; digital access</Tagline>
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    <div class="html-content"><div>Founded in 2012, <a href="http://globalaccessibilityawarenessday.org/" rel="nofollow external" class="bo">Global Accessibility Awareness Day</a> is dedicated to driving conversations and building awareness on the importance of accessibility. The seventh annual Global Accessibility Awareness Day is <strong>Thursday, May 16, 2019.</strong></div><div><br></div><div>To mark this day, Blackboard will host <a href="https://go.blackboard.com/Global-Accessibility-Awareness-Day-2019" rel="nofollow external" class="bo">a “follow-the-sun” webinar series</a> to engage in conversations around the latest developments in digital accessibility. <span>Webinar sessions include:</span></div><div><div><br></div><div><strong>11 AM ET - Journey to a More Inclusive Campus</strong></div><div>Faced with a three-year mandate to make their campus fully accessible, Atlantic Cape needed an immediate plan of action and an overhaul of many of their processes for supporting students with disabilities. In this session the team will describe their journey from 2015 to today and discuss how they embraced the decree as a “good thing” that provided them with a blueprint and motivation to take actionable steps to improving the quality of the education experience for all their students, not just those with disabilities.</div><div><br></div><div><strong>1 PM EST - How the University of Toledo is Developing a Digital Accessibility Culture</strong></div><div>The University of Toledo is focused on developing the digital accessibility of their online program and all digital materials used in in-person classes. In this session they’ll discuss the challenges they have identified in this process and how the team has tackled those challenges. They’ll also describe their launch of Blackboard Ally as a part of the focus on a more accessible program overall.</div><div><br></div><div><strong>5 PM CT - Tips &amp; Tricks of Inexpensive Accessibility Testing</strong></div><div>This session will cover some inexpensive ways to test the accessibility of your website and applications. Methods will include an overview of how to use automated testing tools, color contrast analyzers, keyboard testing, and the built in accessibility features of an operating system.</div><div><br></div></div><div>All the sessions will be captioned and recorded for on-demand viewing. If you are unable to attend, we encourage you to <a href="http://webinars.blackboard.com/Global-Accessibility-Awareness-Day-2018" rel="nofollow external" class="bo">register online</a> so you can receive the recording links and view the sessions at your convenience.</div><div><br></div><div>For more information about accessibility support at UMBC:</div><div><ul><li><span>Contact the </span><span><a href="http://sds.umbc.edu" rel="nofollow external" class="bo">Office of Student Disability Services</a></span><span> via email at </span><a href="mailto:DisAbility@umbc.edu" rel="nofollow external" class="bo">disAbility@umbc.edu</a><span>, phone at 410-455-2459, or stop by the office in </span><span>Math/Psyc Room 212</span></li><li><span><span>Learn about </span><span><a href="https://my3.my.umbc.edu/groups/instructional-technology/posts/82487" rel="nofollow external" class="bo">Ally, a new tool to help improve the accessibility of course content</a> in Blackboard, by <a href="https://my3.my.umbc.edu/groups/instructional-technology/events?mode=upcoming&amp;tag=ally" rel="nofollow external" class="bo">attending a summer orientation</a> or reviewing the <a href="https://wiki.umbc.edu/display/faq/Ally" rel="nofollow external" class="bo">FAQs</a>.</span></span></li></ul></div></div>
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<Summary>Founded in 2012, Global Accessibility Awareness Day is dedicated to driving conversations and building awareness on the importance of accessibility. The seventh annual Global Accessibility...</Summary>
<Website>https://my3.my.umbc.edu/groups/instructional-technology/posts/84281</Website>
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<Sponsor>Instructional Technology</Sponsor>
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<NewsItem contentIssues="true" id="84223" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/84223">
<Title>Student Preview &amp; Question Banks Come to Ultra in May</Title>
<Tagline>Learn what&#8217;s coming to Ultra</Tagline>
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<![CDATA[
    <div class="html-content"><span><p><span>A core feature in an Original Blackboard course, </span><a href="https://wiki.umbc.edu/x/kwBpAQ" rel="nofollow external" class="bo"><span>Student Preview</span></a><span> is used by faculty to review the content and tool functionality in a virtual environment before releasing to students -- and </span><a href="https://wiki.umbc.edu/x/F4HcB" rel="nofollow external" class="bo"><span>it is coming to Ultra courses</span></a><span> in May. </span></p><p><span>Instructors can also </span><a href="https://wiki.umbc.edu/x/PYHcB" rel="nofollow external" class="bo"><span>import question banks</span></a><span> exported from Original courses and publisher-created test banks to their Ultra courses. Once imported, these questions are available for immediate use and reuse across all assessments in the Ultra course. As with any conversion from Original to Ultra, question types that are not yet supported are dropped during the processing of the imported file.</span></p><p><span>Other enhancements <a href="https://wiki.umbc.edu/x/LohnB" rel="nofollow external" class="bo">coming to Ultra</a> on May 3 include:</span></p><ul><li><p><span>Instructors can leave feedback for individual group members and for the group as a whole for a graded activity</span></p></li><li><p><span>The link to the Course Room will be renamed to Blackboard Collaborate</span></p></li></ul><p><span>Initially deployed to Ultra courses </span><a href="https://doit.umbc.edu/news/?id=82487" rel="nofollow external" class="bo"><span>in SP2019</span></a><span>, the new accessibility tool </span><a href="https://wiki.umbc.edu/x/2IGdB" rel="nofollow external" class="bo"><span>Ally</span></a><span> will be available to all new courses beginning with summer 2019. Ally automatically scans course content and performs a series of steps to make that content more accessible. Ally is one part of </span><a href="https://doit.umbc.edu/news/?id=83448" rel="nofollow external" class="bo"><span>a broad investment</span></a><span> to support accessibility, hybrid and online learning, and instructional technology in DoIT. Moreover, this strategic investment extends the timeline for Ultra and provides </span><a href="https://doit.umbc.edu/news/?id=83448" rel="nofollow external" class="bo"><span>a $100 stipend to faculty to convert a course to Ultra</span></a><span>. </span></p><p><span>While many features released each month benefit Ultra courses, all users can now </span><a href="https://help.blackboard.com/Learn/Instructor/Courses/Calendar#ultra_share" rel="nofollow external" class="bo"><span>share Blackboard calendars with external calendar services</span></a><span> such as Google. </span></p><p><span>The </span><a href="https://wiki.umbc.edu/x/LohnB" rel="nofollow external" class="bo"><span>next update</span></a><span> will be posted to our test site around May 14th and pushed to production around June 6th. Faculty who are interested in test driving new features before they are released to production should open an RT ticket to request early access.</span></p><p><span>As always, if you have any questions, please consider the following options:</span></p><ul><li><p><a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo"><span>Check our extensive FAQ collection</span></a></p></li><ul><li><p><a href="https://wiki.umbc.edu/x/LohnB" rel="nofollow external" class="bo"><span>What’s new in Ultra?</span></a><span> | </span><a href="https://wiki.umbc.edu/display/faq/Known+Issues+with+Blackboard" rel="nofollow external" class="bo"><span>Known Issues</span></a><span> | </span><a href="https://umbc.edu/go/ultra" rel="nofollow external" class="bo"><span>About Ultra</span></a></p></li></ul><li><p><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo"><span>Open a ticket via RT</span></a></p></li><li><p><span>Follow the </span><a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo"><span>Instructional Technology</span></a><span> &amp; </span><a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo"><span>DoIT</span></a><span> myUMBC groups</span></p></li><li><p><a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo"><span>Request a consult</span></a><span> with instructional technology staff</span></p></li></ul></span></div>
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<Summary>A core feature in an Original Blackboard course, Student Preview is used by faculty to review the content and tool functionality in a virtual environment before releasing to students -- and it is...</Summary>
<Website>https://my3.my.umbc.edu/groups/instructional-technology/posts/84223</Website>
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<Tag>ally</Tag>
<Tag>blackboard</Tag>
<Tag>ultra-experience</Tag>
<Tag>ultra-update</Tag>
<Group token="instructional-technology">Instructional Technology</Group>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Thu, 02 May 2019 10:27:25 -0400</PostedAt>
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<NewsItem contentIssues="true" id="84111" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/84111">
<Title>SU2019 Courses Created in Blackboard on April 26, 2019</Title>
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<![CDATA[
    <div class="html-content"><p>Blackboard course shells for SU2019 <a href="https://wiki.umbc.edu/x/eYHGAw" rel="nofollow external" class="bo">were created</a> on April 26, 2019.</p><p><span>The </span><a href="https://wiki.umbc.edu/x/VIdnB" rel="nofollow external" class="bo">Ultra Course Preview</a><span> setting is again enabled in SU2019 courses to <a href="https://doit.umbc.edu/news/?id=82277" rel="nofollow external" class="bo">allow faculty adoption</a>. The <a href="https://wiki.umbc.edu/x/VIdnB" rel="nofollow external" class="bo">Ultra Course Preview</a> tool allows faculty to convert an existing Original course and see what it looks like in Ultra. Blackboard provides <a href="https://wiki.umbc.edu/x/TYWEB" rel="nofollow external" class="bo">a conversion log</a> with a list of Original features and functions that change in Ultra or those that won't carry forward if <a href="https://wiki.umbc.edu/x/H4aEB" rel="nofollow external" class="bo">you choose to convert the course to Ultra</a>. </span><span>Faculty may also choose to use the Ultra Course Preview sandbox,</span><span> </span><a href="https://doit.umbc.edu/news/?id=80305" rel="nofollow external" class="bo">which was provided earlier in the FA2018 semester</a><span>, to review a course or develop one in Ultra.</span></p><p></p><ul><li><span>Related FAQ: </span><a href="https://wiki.umbc.edu/x/VIdnB" rel="nofollow external" class="bo">How do I preview my course as an Ultra course?</a></li><li><span>Learn </span><a href="https://wiki.umbc.edu/x/LohnB" rel="nofollow external" class="bo">what's new in Ultra</a> for SU2019</li><li><span>Meet your <a href="https://doit.umbc.edu/news/?id=82265" rel="nofollow external" class="bo">Ultra Faculty Ambassadors</a> </span></li></ul><div>The <a href="https://doit.umbc.edu/news/?id=82487" rel="nofollow external" class="bo">new accessibility tool</a> Ally is also enabled in all new course shells starting with SU2019. Ally automatically scans uploaded and created course content, then performs a series of steps to make that content more accessible. Please review the <a href="https://wiki.umbc.edu/x/2IGdB" rel="nofollow external" class="bo">Ally FAQs</a> for more information about the <a href="https://wiki.umbc.edu/x/_YGdB" rel="nofollow external" class="bo">accessibility indicators</a> on course content and <a href="https://wiki.umbc.edu/x/3IGdB" rel="nofollow external" class="bo">alternative formats</a>, or sign up for <a href="https://my3.my.umbc.edu/groups/instructional-technology/events?mode=upcoming&amp;tag=ally" rel="nofollow external" class="bo">an Ally orientation session</a>.</div><div><br></div><p><strong>About Course Creation</strong></p><p>Bb shells for SU2019 are available for all courses (designated as lecture, lab, field or discussion) listed in the <a href="http://my.umbc.edu/go/schedule" rel="nofollow external" class="bo">UMBC Schedule of Classes (SOC)</a>, provided that there is an <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/how_new_employe_1.html" rel="nofollow external" class="bo">instructor of record</a> listed. As new course sections and/or instructors are added to the SOC by <a href="https://docs.google.com/a/umbc.edu/document/d/1rwm_adJUvAP3cxL-QCrb56n9ql4xrR8FHd9_1Cw0vJI/edit?usp%3Dsharing" rel="nofollow external" class="bo">Department Scheduling Coordinators</a>, corresponding Bb shells are automatically generated overnight. </p><ul><li>If you are an instructor, and your name is not associated with the course you are teaching in the <a href="http://my.umbc.edu/go/schedule" rel="nofollow external" class="bo">SOC</a>, please see your <a href="https://docs.google.com/a/umbc.edu/document/d/1rwm_adJUvAP3cxL-QCrb56n9ql4xrR8FHd9_1Cw0vJI/edit?usp%3Dsharing" rel="nofollow external" class="bo">Departmental Scheduling Coordinator</a> to resolve the issue. Once you are listed in the <a href="https://my.umbc.edu/go/schedule" rel="nofollow external" class="bo">SOC</a>, your Bb course shell will be created automatically. </li><li>If you and your <a href="https://docs.google.com/a/umbc.edu/document/d/1rwm_adJUvAP3cxL-QCrb56n9ql4xrR8FHd9_1Cw0vJI/edit?usp%3Dsharing" rel="nofollow external" class="bo">Department Scheduling Coordinator</a> believe you are correctly assigned as the instructor of record in the SOC and you do not see your course shell in Blackboard, please submit a Request Tracker (RT) ticket via <a href="https://my.umbc.edu/help" rel="nofollow external" class="bo">my.umbc.edu/help</a>.</li><li>If you need a Bb shell for a research or independent study course, please submit a <a href="http://www.umbc.edu/doit/blackboard/requestbbshell.html" rel="nofollow external" class="bo">new course request</a>.</li></ul><p>Instructors who teach multiple sections of the same course will find those enrollments merged into one Bb course shell. These sections may be split upon <a href="https://my.umbc.edu/go/request-help" rel="nofollow external" class="bo">request by an RT ticket</a>, which we recommend <a href="https://wiki.umbc.edu/x/d4HGAw" rel="nofollow external" class="bo">submitting at least one week</a> before the semester starts, if not as soon as courses are created in Blackboard.</p><p>Student enrollment in Bb mirrors the official registration in SA and updates hourly. However, courses are not accessible to students by default until the instructor of record <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId%3D1867862" rel="nofollow external" class="bo">makes them available</a>.</p><p>As always, if you have any questions, please consider the following options:</p><ul><li><a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo">Check our extensive FAQ collection</a></li><li><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo">Open a ticket via RT</a></li><li>Follow the <a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo">Instructional Technology</a> &amp; <a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo">DoIT</a> myUMBC groups</li><li><a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo">Request a consult</a> with instructional technology staff</li></ul></div>
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<Summary>Blackboard course shells for SU2019 were created on April 26, 2019.  The Ultra Course Preview setting is again enabled in SU2019 courses to allow faculty adoption. The Ultra Course Preview tool...</Summary>
<Website>https://my3.my.umbc.edu/groups/bbannouncements/posts/84111</Website>
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<Tag>ally</Tag>
<Tag>blackboard</Tag>
<Tag>course-creation</Tag>
<Tag>summer</Tag>
<Tag>ultra-course-preview</Tag>
<Tag>ultra-experience</Tag>
<Group token="bbannouncements">Blackboard Announcements</Group>
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<Sponsor>Blackboard Announcements</Sponsor>
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<PostedAt>Thu, 02 May 2019 10:25:28 -0400</PostedAt>
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<NewsItem contentIssues="true" id="84250" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/84250">
<Title>Free Webinar on Accessibility of Course Materials</Title>
<Tagline>Thursday, May 9, 2019 3:00 - 4:00 pm ET</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><p>The National Center on Accessible Education at <a href="http://www.cast.org/" rel="nofollow external" class="bo">CAST, Inc.</a> is sponsoring a free webinar on accessibility.</p><p><strong><br></strong></p><p><strong>Free Webinar: Accessibility of Course Materials &amp; Your University</strong></p><p>Thursday, May 9, 2019<br>3:00 - 4:00 pm ET (<a href="https://cast.us4.list-manage.com/track/click?u=89e11c7455f4cb757154eb608&amp;id=9df1a662af&amp;e=66cff96395" rel="nofollow external" class="bo">Find out when the webinar starts in your time zone</a>)</p><p>Presenters: Cynthia Curry, AEM Center; Joanne Benica, Director of Disability Services, University of Southern Maine; Eric Moore, UDL and Accessibility Specialist, The University of Tennessee, Knoxville; and Mark Nichols, Senior Director of Universal Design &amp; Accessible Technologies, Virginia Tech</p><p>The Quality Indicators for the Provision of Accessible Educational Materials (AEM) can be used by faculty, IT, instructional designers, administrators, and others at higher ed institutions to self-assess and map improvements of course material accessibility. Join a discussion with a panel of higher ed professionals who have experience with many of the Critical Components of the Quality Indicators.  To get the most out of the webinar, please review the <a href="https://cast.us4.list-manage.com/track/click?u=89e11c7455f4cb757154eb608&amp;id=fb4ef1c715&amp;e=66cff96395" rel="nofollow external" class="bo">Quality Indicators</a> and the <a href="https://cast.us4.list-manage.com/track/click?u=89e11c7455f4cb757154eb608&amp;id=62822dc9dc&amp;e=66cff96395" rel="nofollow external" class="bo">Higher Education Critical Components</a>.</p><p>Unable to attend the webinar?  No worries!  A recording will be available on the webinar's <a href="https://cast.us4.list-manage.com/track/click?u=89e11c7455f4cb757154eb608&amp;id=f9be1cbfd6&amp;e=66cff96395" rel="nofollow external" class="bo">Event Page</a> approximately one week after the webinar.  An announcement will be sent when the recording is available.</p><p><a href="https://zoom.us/webinar/register/WN_8s732qfQSA6Lj0-PadwGbg?utm_source=The+National+Center+on+Accessible+Educational+Materials&amp;utm_campaign=b9a8335acd-EMAIL_CAMPAIGN_2018_07_18_02_58_COPY_01&amp;utm_medium=email&amp;utm_term=0_16edb4d552-b9a8335acd-55647785" rel="nofollow external" class="bo">Click on this link to Register Now</a>!</p></div>
]]>
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<Summary>The National Center on Accessible Education at CAST, Inc. is sponsoring a free webinar on accessibility.     Free Webinar: Accessibility of Course Materials &amp; Your University  Thursday, May...</Summary>
<Website>https://zoom.us/webinar/register/WN_8s732qfQSA6Lj0-PadwGbg?utm_source=The+National+Center+on+Accessible+Educational+Materials&amp;utm_campaign=b9a8335acd-EMAIL_CAMPAIGN_2018_07_18_02_58_COPY_01&amp;utm_medium=email&amp;utm_term=0_16edb4d552-b9a8335acd-55647785</Website>
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<Sponsor>Instructional Technology</Sponsor>
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<NewsItem contentIssues="true" id="84246" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/84246">
<Title>DoIT Welcomes Susan Biro as Online Learning Coordinator</Title>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>I am pleased to announce that Dr. Susan Biro has accepted UMBC’s Online Learning Coordinator position in the Division of Information Technology (DoIT). She will start full-time on Wednesday, May 8, and serve as the primary point of contact for DoIT’s collaboration with the Division of Professional Studies (DPS) in developing hybrid and online applied master’s programs as part of the new, </span><a href="https://doit.umbc.edu/news/?id=83448" rel="nofollow external" class="bo"><span>strategic investment</span></a><span> in instructional technology. </span></p><p><span>With more than 17 years of experience in distance education, Susan brings expertise in many facets of designing, developing, implementing, and administering online programs. In her most recent position as Executive Director of Teaching and Learning Technologies at Prince George’s Community College, she was responsible for planning and coordinating the eLearning and technology training teams in their support of online/hybrid courses. Prior to that role, Dr. Biro served as the Director of Distance Education at Carroll Community College where she was responsible for not only ensuring effective use of the learning management system in developing and delivering online, hybrid, and onsite courses, but also ensuring comprehensive administrative services were in place to support online faculty and students. Finally, as Dean of the Online Campus at Berkeley College of New York and New Jersey, Susan served as the chief academic officer for online programs where she mentored full time and adjunct online faculty, managed the planning and creation of programs to enhance online student retention, and assisted in creating institutional standards for credit-for-prior-learning and portfolio development.</span></p><p><span>Susan earned both her Doctor of Education with a specialization in Leadership in Higher Education and her Master of Education in Adult Education from Widener University and holds a Bachelor of Arts in Journalism from Delaware State University.</span></p><p><span>Please join us in welcoming Susan into the UMBC family. We look forward to her future contributions to UMBC.</span></p><p><span>Sincerely,</span></p><br><p><span>Sherri Braxton</span></p><p><span>Senior Director</span></p><p><span>Instructional Technology</span></p><p><span>UMBC Division of Information Technology</span></p><div><span><br></span></div></span></div>
]]>
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<Summary>I am pleased to announce that Dr. Susan Biro has accepted UMBC’s Online Learning Coordinator position in the Division of Information Technology (DoIT). She will start full-time on Wednesday, May...</Summary>
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<Tag>dps</Tag>
<Tag>hybrid</Tag>
<Tag>instructional-technology</Tag>
<Tag>online</Tag>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Wed, 01 May 2019 20:19:14 -0400</PostedAt>
<EditAt>Fri, 04 Oct 2019 14:38:39 -0400</EditAt>
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<NewsItem contentIssues="true" id="84108" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/84108">
<Title>Import Panopto News</Title>
<Tagline>Downtime (6/22) and Mandatory Client Upgrade (7/18)</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><div>There are two important upcoming dates and a product update:</div><div><strong><br></strong></div><div><strong>June 22, 2019: Panopto Cloud Downtime</strong></div>On Saturday, June 22, Panopto Cloud customers will be upgraded to Panopto 7.0. This upgrade will require downtime. We will announce the exact time and expected duration of the downtime on Friday, May 31. See <a href="http://mkto-ab150103.com/dp0SMkUGDk0FC00K4D120B0" rel="nofollow external" class="bo">the cloud upgrade FAQ article</a> for more information.<br><br><strong>July 18, 2019: Mandatory Client Upgrade</strong><br>On Thursday, July 18, we will require Panopto for Windows, Remote Recorders, and Panopto for Mac to be upgraded to version 6.0 or above. The upgrade provides new admin presets and other features (<a href="http://mkto-ab150103.com/JK2SBk0VkF0GEDC1pM00040" rel="nofollow external" class="bo">more details are available here</a>) and will be applied to your Panopto site at 8:00 PM EDT.<br><br><em>Please Note</em><br>Panopto for Windows 6.0 and Remote Recorder 6.0 requires:<br><ul><li>Windows 7, Windows 8.1 (Windows 8 will not be supported), and Windows 10.</li><li>.Net 4.7.2 (installers will automatically install .Net 4.7.2 if needed).</li></ul>Panopto for Mac 6.0 requires:<br><ul><li>MacOS 10.12, 10.13, and 10.14 (OSX 10.11 will not be supported).</li></ul>For more information on the mandatory upgrade, <a href="http://mkto-ab150103.com/c0412kMB0SGK0kpFF0CWD00" rel="nofollow external" class="bo">please refer to this article on the Panopto support site</a>.<br><br><strong>Product Update</strong><br>In the next service update, scheduled for April 24th, there will be two minor changes:<br><ol><li>Playlists will be enabled for all customers. If you don’t want this turned on for your site, please contact support.</li><li>Users visiting your Panopto site with a mobile web browser will no longer be presented with an intermediate page asking if they want to use the mobile app. Instead they will be taken directly to the web experience.</li></ol></div>
]]>
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<Summary>There are two important upcoming dates and a product update:     June 22, 2019: Panopto Cloud Downtime On Saturday, June 22, Panopto Cloud customers will be upgraded to Panopto 7.0. This upgrade...</Summary>
<Website>https://doit.umbc.edu/</Website>
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<Tag>downtime</Tag>
<Tag>panopto</Tag>
<Tag>screencasting</Tag>
<Tag>upgrade</Tag>
<Group token="doit">Division of Information Technology (DoIT)</Group>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Fri, 26 Apr 2019 12:06:55 -0400</PostedAt>
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<NewsItem contentIssues="false" id="84022" important="true" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/84022">
<Title>Plan to restore UMBC FAQ site to full availability</Title>
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<![CDATA[
    <div class="html-content">I wanted to get everyone an update on where we are securing and upgrading the campus FAQ site. In order to upgrade the system to a secure version, we have made a copy of the servers to avoid extensive downtimes during this process. Because of this, we ask that no one make any changes to the FAQs or the permissions of areas inside them until we are finished this process. Any updates made after Tuesday at 5:00pm won't be carried over into the upgraded version. <div><br></div><div>We are currently working on the system upgrade, and expect to have it fully upgraded and online by the end of the week. At that time, the service will be opened back to the entire Internet, and no longer limited to UMBC. </div><div><br></div><div>In the meantime, </div><div><br></div><div><span>The campus community can continue to access the FAQs while on campus, or off-campus through the </span><a href="https://wiki.umbc.edu/x/qQIxAg" rel="nofollow external" class="bo"><span>Virtual Private Network</span></a><span> (VPN) or </span><a href="https://wiki.umbc.edu/x/joN0Ag" rel="nofollow external" class="bo"><span>Virtual Desktop Environment</span></a><span> (VDE).</span></div><div><span><br></span></div><div><span>We appreciate your patience and we try and ensure that this system is safe and secure for everyone's use. </span></div><div><span><br></span></div><div><span>If you do have any specific questions, feel free to email me at <a href="mailto:damian@umbc.edu">damian@umbc.edu</a> and I'll be happy to work to answer your questions. </span></div><div><span><br></span></div><div><span>Damian Doyle</span></div><div><span><br></span></div><div><span>Assistant Vice President</span></div><div><span>Enterprise Infrastructure Solutions</span></div><div><span>DoIT - UMBC</span></div></div>
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<Summary>I wanted to get everyone an update on where we are securing and upgrading the campus FAQ site. In order to upgrade the system to a secure version, we have made a copy of the servers to avoid...</Summary>
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<PostedAt>Wed, 24 Apr 2019 09:47:21 -0400</PostedAt>
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<NewsItem contentIssues="false" id="83854" important="true" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/83854">
<Title>04-18-2019  10:00 pm Downtime for RT</Title>
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<![CDATA[
    <div class="html-content"><p><span>As part of our ongoing commitment to security, </span><span>DoIT's systems staff  will need to take RT offline for approximately 30 minutes at 10:00pm tonight to perform some system maintenance.</span></p><div>I apologize for the short notice and appreciate your patience in these matters.</div><div><br></div><div>Thank you</div><div><br></div><p></p><div>Joe Kirby</div></div>
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<Summary>As part of our ongoing commitment to security, DoIT's systems staff  will need to take RT offline for approximately 30 minutes at 10:00pm tonight to perform some system maintenance.  I apologize...</Summary>
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<PostedAt>Thu, 18 Apr 2019 10:28:47 -0400</PostedAt>
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