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<NewsItem contentIssues="false" id="81133" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/81133">
<Title>01-05-2019 Downtime for Request Tracker (RT)</Title>
<Body>
<![CDATA[
    <div class="html-content"><div>For several months DoIT staff have been working diligently on a 
    project to transition RT to a hosted environment (Cloud) in Amazon Web 
    Services (AWS).</div><div><br></div><div>The goal is to address volume 
    related performance issues currently being experienced and provide a 
    more robust business continuity option. This transition will include a 
    minor upgrade to the application (4.4.2 to 4.4.3).</div><div><br></div><div>Testing (<a href="https://rt-dev.umbc.edu/" rel="nofollow external" class="bo">rt-dev.umbc.edu</a>) began on
     12/10/2018 and will continue through 1/3/2019.</div><div><br></div><div>The downtime will occur on 1/5/2019 from 5:30am - 3pm. Of course if we finish earlier we will update the campus community. Access to RT will remain the same  from<a href="https://rt.umbc.edu/UMBC/RequestHelp.html" rel="nofollow external" class="bo"> my.umbc.edu/Help</a> as it is now once the upgrade has completed.<br></div><br>We are asking all support staff to log into the test system by 1/3/2019 and perform testing on typical tasks to ensure a smooth and successful transition. <br><br>Please note that the <a href="https://rt-dev.umbc.edu/" rel="nofollow external" class="bo">test system</a>
     will not actually send emails to ticket participants however it will 
    record them as if they were sent for verification purposes. You can add 
    new tickets via the ‘New Ticket in’ button on the top right of the 
    screen. Note, web forms will not create tickets in the test instance. 
    This feature will be verified via the RT technical team.<br><br>The 
    major items to test will be adjustments to existing tickets (e.g. add a 
    correspondence, change a custom field value, resolve a ticket, change 
    ownership, etc.).<br><br>Please note that the<a href="https://rt-dev.umbc.edu/" rel="nofollow external" class="bo"> test system</a> will have the BestPractical default look and feel of blue/white instead of our UMBC colors.<br><br>Please <a href="https://doit.umbc.edu/request-tracker-rt/rt/" rel="nofollow external" class="bo">submit</a> a ticket for any issues identified in your testing.<br><br>For those interested we are on version 4.4.2. You can review the release notes for RT 4.4.3 <a href="https://docs.bestpractical.com/release-notes/rt/4.4.3" rel="nofollow external" class="bo">here</a>. <br><br>Thank you<br><br>Joe Kirby</div>
]]>
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<Summary>For several months DoIT staff have been working diligently on a  project to transition RT to a hosted environment (Cloud) in Amazon Web  Services (AWS).     The goal is to address volume  related...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Wed, 19 Dec 2018 13:08:27 -0500</PostedAt>
<EditAt>Wed, 19 Dec 2018 13:27:31 -0500</EditAt>
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<NewsItem contentIssues="true" id="81123" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/81123">
<Title>DoIT's Technology Support Center Hiring for the Spring</Title>
<Tagline>Are you looking for an on campus job? Come work for us!</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p>The DoIT Technology Support Center is looking to hire additional consultants to work during the Spring. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search for TSC Student Consultant.)</p><p><br></p><h3>TSC Student Consultant Job Description</h3><p>Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.</p><h4>Responsibilities include, but are not limited to the following:</h4><ul><li>Provide technical assistance to users by phone, online and in person;</li><li>Answer TSC phones in a professional and courteous manner;</li><li>Create, update and resolve tickets in the Request Tracker (RT) ticketing system;</li><li>Create, update, suggest and recommend relevant FAQ articles to users (<a href="http://www.umbc.edu/faq">www.umbc.edu/faq</a>);</li><li>Provide direct assistance to users on technical issues they cannot easily resolve on their own;</li><li>Complete in-person or online training about quality support as defined in umbc.edu/go/ticketrubric;</li><li>Respond to all work-related communications in a timely manner;</li><li>Escalate urgent problems to the Full-Time staff, as appropriate.</li></ul><h4>Required Skills and Experience</h4><ul><li>Demonstrated ability to effectively communicate by phone or in person.</li><li>Demonstrated writing ability.</li><li>Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.</li><li>Demonstrated analytical and troubleshooting skills.</li><li>Ability &amp; willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.</li></ul></span></div>
]]>
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<Summary>The DoIT Technology Support Center is looking to hire additional consultants to work during the Spring. Please see our job description below and visit our job posting on UMBCWorks to apply....</Summary>
<Website>http://doit.umbc.edu/tsc/</Website>
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<Sponsor>Division of Information Technology</Sponsor>
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<NewsItem contentIssues="true" id="81092" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/81092">
<Title>Submit Your TechFest &#8217;19 Proposal Today!</Title>
<Tagline>Come share your favorite technologies and best practices.</Tagline>
<Body>
<![CDATA[
    <div class="html-content">
    
    
    
    
    
    
    
    
    
    <p>The <span><a href="https://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo">Instructional
    Technology Team</a></span> will celebrate its <a href="https://doit.umbc.edu/news/?id=80736" rel="nofollow external" class="bo">4th Annual TechFest on March 1, 2019</a> and
    is looking for presenters!<span>  </span>TechFest is
    designed to bring together UMBC students, faculty, and staff to demonstrate
    instructional technology tools, discuss the use of learning analytics, and
    share best practices with the campus community through workshops, presentations,
    and hands-on activities.<span>  </span>This year’s
    event will be hosted alongside the <a href="https://fdc.umbc.edu/programs/workshops/provosts-teaching-and-learning-symposium/" rel="nofollow external" class="bo">Faculty Development Center’s Symposium
    sponsored by the Provost’s office</a>, providing a poster session and luncheon with
    keynote address by renowned speaker Randy Bass.</p>
    
    <p><span>Students, faculty, and staff are
    all welcome and encouraged to attend.</span></p><p><span><a href="https://goo.gl/forms/ayghqVK4DHz3YHiP2" rel="nofollow external" class="bo">Follow this link to submit your proposal today!</a></span></p>
    
    <p><strong><span>Are you a student,
    faculty, or staff member</span></strong><span> <strong>interested
    in </strong>leading a 45-minute workshop session or providing a brief overview
    of an instructional technology tool in the Technology Test Kitchen?  Past
    session topics have included Clickers, Blackboard, iCloud, Accessibility,
    Phishing, CourseArc, and Lynda.com</span><span> but <span>new topics are encouraged and appreciated!</span>  Key
    themes for the upcoming TechFest <span>include (but are not
    limited to) the following</span>:</span></p>
    
    <p><span><span>·<span>      
    </span></span></span><strong><span>Using
    Learning Technologies for Instruction and Engagement (LTIE)</span></strong><span></span></p>
    
    <p><span><span>·<span>      
    </span></span></span><strong><span>Using Data
    Collection and Analytics to Inform Instruction and Strategy, Measure Success,
    and Prompt Intervention (DCA)</span></strong><span></span></p>
    
    <p><span><span>·<span>      
    </span></span></span><strong><span>Integrating
    Technology Tools into Best Practices (TBP)</span></strong><span></span></p>
    
    <p><span>There are two types of sessions that will be offered at TechFest
    2019:</span></p>
    
    <p><span><span>·<span>      
    </span></span></span><strong><span>Workshop Session (45 minutes)</span></strong><span>- <em>Presenter(s)
    provide a brief overview on a theme-related topic with time for Q&amp;A.
    Participants are provided with at least three take-aways they can incorporate
    as a best practice.</em></span></p>
    
    <p><span><span>·<span>       </span></span></span><strong><span>Technology Test
    Kitchen Demo (45 minutes)</span></strong><em><span>- Presenter(s)
    provide brief overviews, give 15 minute demonstrations, and answer questions
    about a particular technology tool to participants visiting demo stations. <span> </span>Participants are given the opportunity to
    explore the technology through "hands-on" activities.</span></em></p>
    
    <p><span> </span><span> </span></p>
    
    <p><strong><u><span>Deadlines and Notifications</span></u></strong><u><span></span></u></p>
    
    <p><span>Please submit your proposals no later than 5pm on <strong>Friday,
    January 18, 2019</strong> by completing this </span><span><a href="https://goo.gl/forms/ayghqVK4DHz3YHiP2" rel="nofollow external" class="bo">Google Form</a></span><span>.
     Applicants will be notified about acceptances within two weeks of the
    submission deadline.<span>  </span>Selection will be
    based on how well the proposal connects to the overall themes and goals of
    TechFest.</span></p>
    
    <p>So mark your calendars for <strong>Friday, March 1, 2019</strong> and spread
    the word!<span>  </span>The day will be filled with
    TechFest talks and technology demos, the <a href="https://fdc.umbc.edu/programs/workshops/provosts-teaching-and-learning-symposium/" rel="nofollow external" class="bo">Faculty Development Center’s Symposium
    hosted by the Provost Office</a>, and an opportunity to participate in a TechFest
    Escape Room activity!<span>  </span>More details on
    all events are forthcoming, so look out for future postings.<span>   </span></p><p><a href="https://goo.gl/forms/ayghqVK4DHz3YHiP2" rel="nofollow external" class="bo">Follow this link to submit your proposal today!</a></p>
    
    <p><span>For questions and more information, please contact us at </span><a href="mailto:techfest19@umbc.edu" rel="nofollow external" class="bo"><span>techfest19@umbc.edu</span></a><span>.</span></p>
    
    </div>
]]>
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<Summary>The Instructional Technology Team will celebrate its 4th Annual TechFest on March 1, 2019 and is looking for presenters!  TechFest is designed to bring together UMBC students, faculty, and staff...</Summary>
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<Sponsor>Instructional Technology</Sponsor>
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<NewsItem contentIssues="false" id="81048" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/81048">
<Title>Quarterly patching downtime on 12/20/18 and 1/5/19</Title>
<Body>
<![CDATA[
    <div class="html-content"><p><span>As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Thursday, December 20th and Saturday, January 5th.  While many of the systems will be patched without any service disruption, there are some systems which require the downtime of key services.  The schedule below outlines which key services will be offline and for how long.</span></p><p><span>Thursday, 12/20/2018 between 5pm and 7pm (most systems will only be down for a short period during this time): </span></p><ul><li><span>The web hosting environments (virthost) will be partially unavailable (pages will be available but any database calls will not work)</span></li><li><span>Access to Cyrus and UMBC Webmail (accounts not migrated to UMBC Gmail)</span></li><ul><li><span>All mail will be queued up and delivered after the server is patched</span></li></ul><li>All HFS (user) servers will be offline</li><li><span>Certain software licenses will be unavailable (autodesk, cadence, idl, schrodinger, xilinx, mathematica)</span></li></ul><p><span>Saturday, 1/5/2019 between 9am and 11am(most systems will only be down for a short period during this time):</span></p><ul><li><span>myUMBC lite page will be up resulting in reduced myUMBC functionality</span></li><li><span>Wiki will be unavailable</span></li><li><span>The sites (wordpress) web hosting environment will be unreachable</span></li></ul><p><br></p><p><span>Please let us know if you have any concerns or questions.</span></p><p><span>Thanks!</span></p><p><span>Tim Champ</span></p><p><span>Manager of Unix Infrastructure</span></p><p><span>UMBC DoIT</span></p></div>
]]>
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<Summary>As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Thursday, December 20th and Saturday, January 5th.  While many of...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Thu, 13 Dec 2018 16:28:24 -0500</PostedAt>
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<NewsItem contentIssues="false" id="81047" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/81047">
<Title>LDAP-Master and Webadmin downtime on 12/20 at 2pm</Title>
<Body>
<![CDATA[
    <div class="html-content"><p><span>On Thursday, December 20th starting at 2pm LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be unavailable.  Account authentication and logins will not be affected during this downtime.  </span></p><p><br></p><p><span>The maintenance window will allow staff to apply needed security and application updates.  The outage window is expected to last two hours with services being restored by 4pm on Thursday, December 20th.</span></p><p><br></p><p><span>During the outage window account creations will be queued and then processed upon restoration of services.  If you have any questions or concerns, please contact our Technology Support Center at x53838.</span></p></div>
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<Summary>On Thursday, December 20th starting at 2pm LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be unavailable. ...</Summary>
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<NewsItem contentIssues="true" id="81001" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/81001">
<Title>UMBC Blackboard Update: WT2019</Title>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>UMBC Blackboard Update is provided by the </span><a href="http://umbc.edu/doit" rel="nofollow external" class="bo"><span>Division of Information Technology</span></a><span> for students, faculty and staff. If you have questions or need help, please consult the </span><a href="https://wiki.umbc.edu/display/faq/Blackboard" rel="nofollow external" class="bo"><span>Blackboard Help FAQs</span></a><span> or directly at </span><a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo"><span>www.umbc.edu/blackboard/help</span></a><span>.  You can also contact the </span><a href="http://doit.umbc.edu/tsc" rel="nofollow external" class="bo"><span>Technology Support Center</span></a><span> at 410.455.3838 or </span><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=1867859" rel="nofollow external" class="bo"><span>submit an RT (Request Tracker) ticket</span></a><span> via the </span><a href="https://rt.umbc.edu/UMBC/RequestHelp.html" rel="nofollow external" class="bo"><span>myUMBC Help Menu</span></a><span> or directly at </span><a href="http://my.umbc.edu/help" rel="nofollow external" class="bo"><span>my.umbc.edu/help</span></a><span>.</span></p><p><span><strong>HEADLINES</strong></span></p><p><span>Blackboard: Preparing for the Ultra Experience (</span><a href="https://my.umbc.edu/go/ultra" rel="nofollow external" class="bo"><span>umbc.edu/go/ultra</span></a><span>)</span></p><ul><li><p><a href="https://my3.my.umbc.edu/groups/instructional-technology/events?mode=upcoming&amp;tag=skill-builder" rel="nofollow external" class="bo"><span>Ultra Experience Training Webinars (SP2019)</span></a></p></li><li><p><a href="https://blackboard.umbc.edu/ultra/courses/_43845_1/cl/outline" rel="nofollow external" class="bo"><span>Ultra Essentials self-paced course</span></a><span> (requires Bb login) </span></p></li><li><p><a href="https://my3.my.umbc.edu/groups/instructional-technology/events?mode=upcoming&amp;tag=orientation" rel="nofollow external" class="bo"><span>Monthly Ultra Experience Orientation Sessions</span></a></p></li><li><p><a href="https://doit.umbc.edu/news/?id=80753" rel="nofollow external" class="bo"><span>WT/SP 2019 Courses Created in Blackboard on Nov. 29</span></a></p></li><li><p><span><a href="https://doit.umbc.edu/itnm/?id=80996" rel="nofollow external" class="bo">UMBC Blackboard Use Differs From Most Schools</a></span></p></li></ul><p><span>Instructional Technology Updates &amp; Events</span></p><ul><li><p><a href="https://doit.umbc.edu/news/?id=79481" rel="nofollow external" class="bo"><span>Panopto replaces TechSmith Relay</span></a></p></li><li><p><a href="https://doit.umbc.edu/news/?id=80736" rel="nofollow external" class="bo"><span>TechFest &amp; Provost’s Symposium 2019 - Save the Date!</span></a><span>: Friday, March 1, 2019</span></p></li><li><p><a href="https://my3.my.umbc.edu/groups/instructional-technology/events/65283" rel="nofollow external" class="bo"><span>Hybrid / Online Course Designer Workshop</span></a><span> - Jan. 15-17, 2019</span></p></li><li><p><a href="https://my3.my.umbc.edu/groups/instructional-technology/events" rel="nofollow external" class="bo"><span>All Upcoming Instructional Technology Events</span></a></p></li></ul><p><span>Other DoIT News</span></p><ul><li><p><a href="https://doit.umbc.edu/news/?id=80155" rel="nofollow external" class="bo"><span>Learning and Leading in DoIT: Sherri Braxton</span></a></p></li><li><p><a href="https://doit.umbc.edu/news/?id=79876" rel="nofollow external" class="bo"><span>From Student Worker to Nationally Recognized IT Leader</span></a></p></li><li><p><span>REMINDER: </span><a href="https://doit.umbc.edu/news/?id=76035" rel="nofollow external" class="bo"><span>Employees with PS Access Required to Use 2 Factor Login</span></a></p></li></ul><p><span>As always, if you have any questions, please consider the following options:</span></p><ul><li><p><a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo"><span>Check our extensive FAQ collection</span></a></p></li><ul><li><p><a href="https://wiki.umbc.edu/display/faq/Known+Issues+with+Blackboard" rel="nofollow external" class="bo"><span>Known Issues</span></a><span> | </span><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=71697555" rel="nofollow external" class="bo"><span>Updates &amp; Fixes</span></a></p></li><li><p><a href="https://wiki.umbc.edu/x/IoVnB" rel="nofollow external" class="bo"><span>Ultra Experience</span></a><span>  | </span><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=73893934" rel="nofollow external" class="bo"><span>What’s new in Ultra?</span></a><span> | </span><a href="https://wiki.umbc.edu/display/faq/Ultra+Course+Adoption+Center" rel="nofollow external" class="bo"><span>Ultra Course Adoption Center</span></a></p></li></ul><li><p><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo"><span>Open a ticket via RT</span></a></p></li><li><p><span>Follow the </span><a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo"><span>Instructional Technology</span></a><span> &amp; </span><a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo"><span>DoIT</span></a><span> myUMBC groups</span></p></li><li><p><a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo"><span>Request a consult</span></a><span> with instructional technology staff</span></p></li></ul><p><span>Keep up with Ultra: </span><a href="https://my.umbc.edu/go/ultra" rel="nofollow external" class="bo"><span>umbc.edu/go/ultra</span></a></p></span></div>
]]>
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<Summary>UMBC Blackboard Update is provided by the Division of Information Technology for students, faculty and staff. If you have questions or need help, please consult the Blackboard Help FAQs or...</Summary>
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<Sponsor>Blackboard Announcements</Sponsor>
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<PostedAt>Wed, 12 Dec 2018 09:37:32 -0500</PostedAt>
<EditAt>Mon, 07 Mar 2022 13:37:08 -0500</EditAt>
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<NewsItem contentIssues="true" id="80996" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/80996">
<Title>UMBC Blackboard Use Differs from Most Schools</Title>
<Tagline>Findings based on Bb's "course archetypes" research</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>Earlier this year, Blackboard released a “course archetype” system administrator’s tool that allows institutions to see how the company’s Learning Management System (LMS) software is being used across campus. The “course archetype” tool was informed by Blackboard’s 2016 </span><span><a href="https://blog.blackboard.com/patterns-in-course-design-how-instructors-actually-use-the-lms/" rel="nofollow external" class="bo">research</a></span><span> on clients it hosts, including UMBC (</span><a href="https://doit.umbc.edu/news/?id=46984" rel="nofollow external" class="bo"><span>since 2014</span></a><span>). The primary reason DoIT was interested in the “course archetype” tool was to get a better understanding of the depth and complexity of our current Bb usage, as we gauge the work to be done to move to our Ultra migration in Fall 2019 (see </span><a href="http://my.umbc.edu/go/ultra" rel="nofollow external" class="bo"><span>umbc.edu/go/ultra</span></a><span>).</span></p><p><span>A few observations are worth noting:</span></p><ol><li>Blackboard’s course <span><a href="https://blog.blackboard.com/patterns-in-course-design-how-instructors-actually-use-the-lms/" rel="nofollow external" class="bo">archetype research</a></span><span> initially focused on more than 3M students, in 70k courses from 927 institutions hosted by Blackboard in Spring 2016. After extensive filtering for courses between 10 and 500 students, at least average student use of 60 minutes, and faculty use of the grade book, the resulting data set for analysis “included 601,544 learners (16.25%) in 18,810 (26.87%) courses” (p.2 of the <a href="https://blog.blackboard.com/patterns-in-course-design-how-instructors-actually-use-the-lms/" rel="nofollow external" class="bo">study</a>). W</span>hen DoIT ran the course archetype tool on our 1,469 active FA18 Bb courses, only 464 (31%) did not meet the same enrollment size and usage criteria compared with 51,190 (73%) of the 70k courses hosted by Blackboard, but also filtered off for the study.</li><li><span>Blackboard found the vast majority of courses it studied were "supplemental" (content-heavy, low interaction) or "complementary" (1-way, instructor-led, minimal communication) courses, or 53% and 24%, respectively (77% total). </span>By contrast, DoIT found nearly 40% of UMBC’s remaining 991 FA18 courses are characterized at the top end of Blackboard's course design archetype: "evaluative" (heavy use of assessments) and "holistic" (high LMS activity with balanced use of assessments, content and discussion), or 21% and 18%, respectively (or 39% total).</li><li>Except for students checking grades, Blackboard found that other high student LMS activity wasn't necessarily associated with better student outcomes. We've not looked at how our UMBC students' activity is associated with outcomes (yet), because the term isn't over, but we'll do so after Fall 2018 grades are submitted in early January. </li></ol><p><span><span><a href="https://drive.google.com/file/d/1DitqbqvILNLHJS5GnvF39HiohgOMJGy3/view?usp=sharing" rel="nofollow external" class="bo"><br></a></span></span></p><p><span><a href="https://drive.google.com/file/d/1DitqbqvILNLHJS5GnvF39HiohgOMJGy3/view?usp=sharing" rel="nofollow external" class="bo"><img src="https://my3.my.umbc.edu/groups/instructional-technology/posts/80996/attachments/30065" style="max-width: 100%; height: auto;"></a></span></p><p><span><span><br></span></span></p><p><span><span>Special thanks to </span><a href="https://doit.umbc.edu/itnm/staff/hawken/" rel="nofollow external" class="bo"><span>Mariann Hawken</span></a><span>, DoIT’s Coordinator of eLearning and certified </span><a href="http://www.blackboard.com/mvp" rel="nofollow external" class="bo"><span>Blackboard MVP</span></a><span>, and </span><a href="https://doit.umbc.edu/itnm/staff/penniston/" rel="nofollow external" class="bo"><span>Tom Penniston</span></a><span>, our Analytics Specialist in Instructional Technology, for this analysis.</span></span></p><p><span>DoIT needs to explore our own data further, but UMBC's Blackboard courses appear to represent a significantly different profile compared to most Bb client institutions hosted by the company. We’ve always had <a href="https://doit.umbc.edu/analytics/most-active-bb-courses/" rel="nofollow external" class="bo">high adoption</a> -- typically 95% of all students, 87% of all instructors and 82% of all PeopleSoft sections use Bb during any given term. But when we first started our own learning analytics </span><a href="https://doit.umbc.edu/analytics/" rel="nofollow external" class="bo"><span>research</span></a><span> in 2007, just over 40% of all our Bb courses used the grade book, even though the annual "Undergraduates and IT" Educause </span><a href="https://www.educause.edu/ecar/technology-research-academic-community" rel="nofollow external" class="bo"><span>national study</span></a><span> has frequently found that students value checking grades more than any other LMS function. Typically, about 73% of all active UMBC Blackboard courses now use the grade book, a characteristic common to many of our <a href="https://doit.umbc.edu/analytics/most-active-bb-courses/" rel="nofollow external" class="bo">most active Bb courses</a>. </span></p><p><span>“DoIT has always wanted to use analytics to help inform and grow the depth and sophistication of our Bb LMS usage,” says John Fritz, Assoc. Vice President for Instructional Technology, who profiled UMBC's course design experience in a <a href="https://er.educause.edu/articles/2017/2/learning-analytics-research-for-lms-course-design-two-studies" rel="nofollow external" class="bo">2017 Educause article</a> that also referenced Bb's course archetype research. “Our institutional Blackboard usage suggests UMBC may be helping higher ed better understand how good LMS course design could be one of the most scalable student success interventions any institution can pursue.”</span></p><div><br></div><div><em>By John Fritz and Tom Penniston</em></div></span></div>
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<Summary>Earlier this year, Blackboard released a “course archetype” system administrator’s tool that allows institutions to see how the company’s Learning Management System (LMS) software is being used...</Summary>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Tue, 11 Dec 2018 23:23:39 -0500</PostedAt>
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</NewsItem>

<NewsItem contentIssues="true" id="80753" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/80753">
<Title>WT/SP2019 Courses Created in Blackboard on November 29, 2018</Title>
<Body>
<![CDATA[
    <div class="html-content"><p>Blackboard course shells for WT2019 and SP2019 <a href="https://wiki.umbc.edu/x/eYHGAw" rel="nofollow external" class="bo">were created</a> on November 29, 2018.</p><p><span>The </span><a href="https://wiki.umbc.edu/x/VIdnB" rel="nofollow external" class="bo">Ultra Course Preview</a><span> setting is enabled in both WT2019 and SP2019 courses. This tool allows faculty to convert an existing Original course and see what it looks like in the Ultra Experience. Blackboard provides a conversion log with a list of Original features and functions that change in Ultra or those that won't carry forward if you choose to convert the course to Ultra. Faculty may also choose to use the Ultra Course Preview sandbox, <a href="https://my3.my.umbc.edu/groups/instructional-technology/posts/80305" rel="nofollow external" class="bo">which was provided earlier this semester</a>.</span></p><p></p><ul><li><span>Related FAQ: </span><a href="https://wiki.umbc.edu/x/VIdnB" rel="nofollow external" class="bo">How do I preview my course as an Ultra course?</a></li></ul>
    <p><strong>About Course Creation</strong></p>
    <p>Bb shells for WT2019 and SP2019 are available for all courses (designated as lecture, lab, field or discussion) listed in the <a href="http://my.umbc.edu/go/schedule" rel="nofollow external" class="bo"> UMBC Schedule of Classes (SOC)</a>, provided that there is an <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/how_new_employe_1.html" rel="nofollow external" class="bo"> instructor of record</a> listed. As new course sections and/or instructors are added to the SOC by <a href="https://docs.google.com/a/umbc.edu/document/d/1rwm_adJUvAP3cxL-QCrb56n9ql4xrR8FHd9_1Cw0vJI/edit?usp%3Dsharing" rel="nofollow external" class="bo"> Department Scheduling Coordinators</a>, corresponding Bb shells are automatically generated overnight. </p>
    <ul>
    <li>If you are an instructor, and your name is not associated with the course you are teaching in the <a href="http://my.umbc.edu/go/schedule" rel="nofollow external" class="bo"> SOC</a>, please see your <a href="https://docs.google.com/a/umbc.edu/document/d/1rwm_adJUvAP3cxL-QCrb56n9ql4xrR8FHd9_1Cw0vJI/edit?usp%3Dsharing" rel="nofollow external" class="bo"> Departmental Scheduling Coordinator</a> to resolve the issue. Once you are listed in the <a href="https://my.umbc.edu/go/schedule" rel="nofollow external" class="bo"> SOC</a>, your Bb course shell will be created automatically. </li>
    <li>If you and your <a href="https://docs.google.com/a/umbc.edu/document/d/1rwm_adJUvAP3cxL-QCrb56n9ql4xrR8FHd9_1Cw0vJI/edit?usp%3Dsharing" rel="nofollow external" class="bo"> Department Scheduling Coordinator</a> believe you are correctly assigned as the instructor of record in the SOC and you do not see your course shell in Blackboard, please submit a Request Tracker (RT) ticket via <a href="https://my.umbc.edu/help" rel="nofollow external" class="bo"> my.umbc.edu/help</a>.</li>
    <li>If you need a Bb shell for a research or independent study course, please submit a <a href="http://www.umbc.edu/doit/blackboard/requestbbshell.html" rel="nofollow external" class="bo"> new course request</a>.</li>
    </ul>
    <p>Instructors who teach multiple sections of the same course will find those enrollments merged into one Bb course shell. These sections may be split upon <a href="https://my.umbc.edu/go/request-help" rel="nofollow external" class="bo"> request by an RT ticket</a>, which we recommend <a href="https://wiki.umbc.edu/x/d4HGAw" rel="nofollow external" class="bo"> submitting at least one week</a> before the semester starts, if not as soon as courses are created in Blackboard.</p>
    <p>Student enrollment in Bb mirrors the official registration in SA and updates hourly. However, courses are not accessible to students by default until the instructor of record <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId%3D1867862" rel="nofollow external" class="bo"> makes them available</a>.</p>
    <p>As always, if you have any questions, please consider the following options:</p>
    <ul>
    <li><a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo"> Check our extensive FAQ collection</a></li>
    <li><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo"> Open a ticket via RT</a></li>
    <li>Follow the <a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo"> Instructional Technology</a> &amp; <a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo"> DoIT</a> myUMBC groups</li>
    <li><a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo"> Request a consult</a> with instructional technology staff</li>
    </ul></div>
]]>
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<Summary>Blackboard course shells for WT2019 and SP2019 were created on November 29, 2018.  The Ultra Course Preview setting is enabled in both WT2019 and SP2019 courses. This tool allows faculty to...</Summary>
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<NewsItem contentIssues="false" id="80952" important="true" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/80952">
<Title>Help Wanted!! - Testers for RT in the Cloud</Title>
<Body>
<![CDATA[
    <div class="html-content"><div>For several months DoIT staff have been working diligently on a project to transition RT to a hosted environment (Cloud) in Amazon Web Services (AWS).</div><div><br></div><div>The goal is to address volume related performance issues currently being experienced and provide a more robust business continuity option. This transition will include a minor upgrade to the application (4.4.2 to 4.4.3) and testing will begin 12/10/2018 with the actual upgrade occurring 1/5/2019.</div><br>We are asking all support staff to log in and perform testing on typical tasks to ensure a smooth and successful transition. <br><br>Please note that the <a href="https://rt-dev.umbc.edu/" rel="nofollow external" class="bo">test system</a> will not actually send emails to ticket participants however it will record them as if they were sent for verification purposes. You can add new tickets via the ‘New Ticket in’ button on the top right of the screen. Note, web forms will not create tickets in the test instance. This feature will be verified via the RT technical team.<br><br>The major items to test will be adjustments to existing tickets (e.g. add a correspondence, change a custom field value, resolve a ticket, change ownership, etc.).<br><br>Please note that the<a href="https://rt-dev.umbc.edu/" rel="nofollow external" class="bo"> test system</a> will have the BestPractical default look and feel of blue/white instead of our UMBC colors.<br><br>Please <a href="https://rt.umbc.edu/Ticket/Create.html?Queue=228" rel="nofollow external" class="bo">submit</a> a ticket for any issues identified in your testing.<br><br>For those interested we are on version 4.4.2. You can review the release notes for RT 4.4.3 <a href="https://docs.bestpractical.com/release-notes/rt/4.4.3" rel="nofollow external" class="bo">here</a>. <br><br>Thank you<br><br>Joe Kirby</div>
]]>
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<Summary>For several months DoIT staff have been working diligently on a project to transition RT to a hosted environment (Cloud) in Amazon Web Services (AWS).     The goal is to address volume related...</Summary>
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<PostedAt>Mon, 10 Dec 2018 10:53:10 -0500</PostedAt>
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<NewsItem contentIssues="true" id="80948" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/80948">
<Title>Graduate Assistantship Forms Transitioning to DocuSign!</Title>
<Tagline>Digital Workflow Offers Expanded Functionality</Tagline>
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<![CDATA[
    <div class="html-content"><div>The <a href="https://gradschool.umbc.edu/" rel="nofollow external" class="bo">Graduate School</a> has been using DocuSign as their e-signature and digital workflow platform, replacing many of their paper forms with electronic forms that can be submitted, signed, processed and stored with no printing required. The ease with which both students and staff can submit and sign the forms and the efficiency they generate in the workplace has encouraged the Graduate School to partner with the Division of Information Technology (DoIT) to transition graduate assistantship forms to the DocuSign platform.</div><div><br></div><div>However, creating a form that all departments could use while simultaneously fulfilling the individual needs and preferences of each was not an easy task. The form had to be smart enough to adapt to many different scenarios and reliable enough to remain consistent and efficient for signers.</div><div><br></div><div>With the help of DoIT’s assistant vice president <strong>Joe Kirby</strong>, software developer <strong>Frank Elmore</strong>, their team of student developers, and input from graduate assistants and campus stakeholders, the Graduate School created a dynamic data gathering form for assistantships. This webform allows departmental staff to quickly enter information, automatically retrieve key information from the school database, and easily identify the name and email of each required signer in the workflow. As the DocuSign form travels to each individual via secure email, administrators can track the document through recorded timestamps and easily see each time someone opens, edits, or signs it. <br></div><div><br></div><div>According to the Assistant Dean for Administration, Policy and Compliance <strong>Isabel Garrido</strong>, the ability to track the form as it progresses in the DocuSign workflow is efficient and eliminates guesswork. As an example, when graduate assistants contact the Graduate School about the status of their tuition remission, instead of referring them to their department, searching for paper forms or wondering if they have been signed, DocuSign allows Isabel and her staff to view the most recent timestamp on a form and know exactly where it is in the process in seconds.</div><div><br></div><div>DocuSign’s technical accessibility is also beneficial. Within moments of the form being sent graduate assistants can access, sign and submit them on their mobile device from any location. Upon receipt of the form, graduate assistants will be glad to see that not only has much of the required information been pre-populated, but the few fields they are required to complete are intuitive and come with helpful tips to guide them smoothly and quickly through the process. <br></div><div><br></div><div>Although mistakes are less likely when entering DocuSign forms, if errors occur, the process to generate a corrected form in DocuSign is quick and easy. The helpful notifications feature in DocuSign automatically sends email reminders to signers ensuring speedy compliance and provides an electronic copy of each finalized form to the Graduate School. DoIT’s recent upgrade of the forms has gone even further to make the process more flexible to the needs of graduate assistants and departments alike.</div><div><br></div><strong>Lina Chung</strong>, Program Management Specialist in the College of Engineering and Information Technology (CoEIT) transitioned to the DocuSign process for graduate assistant forms in 2017 and praises how efficiently her office processes GA Tuition Remission and GA Appointment Letters now. “Before, timelines could be very unpredictable. Forms could take anywhere from days to weeks to fully complete. Now, it rarely takes more than a few days,” Lina explains. With most graduate students living busy lives off campus, some in other countries, a faster process that limits the need for back-and-forth communication is essential. <br><div><br></div><div>Information Systems adopted the DocuSign process for graduate assistantships in 2017. Chemical, Biochemical &amp; Environmental Engineering (CBEE) implemented the process in Dec. 2018. Computer Science and Electrical Engineering (CSEE), Mathematics and Statistics, and Physics and are expected to implement shortly. A pilot group comprised of members from various departments who have not transitioned to the DocuSign process is currently testing the forms. Departments interested in joining the pilot group should contact Isabel Garrido (<a href="mailto:garrido@umbc.edu">garrido@umbc.edu</a>) in the Graduate School. </div><br>Campus-wide implementation of graduate assistantship forms via DocuSign is slated for summer ‘19.<br><br></div>
]]>
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<Summary>The Graduate School has been using DocuSign as their e-signature and digital workflow platform, replacing many of their paper forms with electronic forms that can be submitted, signed, processed...</Summary>
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