Conclusion of Voicemail and call processing outage
Earlier today we completed the repairs to the voicemail and call processing equipment. At this point call processing services have been restored and voicemail is again accessible and accepting new messages.
Despite our best efforts there was some data that could not be recovered. For voicemail boxes this could result in an existing message being lost. For call processing numbers it would result in a loss of the prerecorded message or greeting. Unfortunately due to the age and limited diagnostic abilities of the system we cannot tell which numbers have lost messages.
We would encourage managers of call processing numbers to check their recordings and submit a ticket through DoIT’s Technology Support Center at (410) 455-3838 or https://my.umbc.edu/help. We will be monitoring tickets and working with users promptly to record new greetings.
We appreciate the patience and understanding the campus has shown during this extended outage. DoIT will be evaluating options to modernize this system and to improve the stability of this service. If you have any questions or concerns please feel free to contact either myself or Damian Doyle, our information is listed below.
Ray Soellner
Assoc. Director Telecommunications
DoIT - UMBC
rays1@umbc.edu
x53256
Damian Doyle
Senior Director Enterprise Infrastructure
DoIT - UMBC
damian@umbc.edu
x53872
]]>
Earlier today we completed the repairs to the voicemail and call processing equipment. At this point call processing services have been restored and voicemail is again accessible and accepting new...
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Fri, 17 Aug 2018 14:44:12 -0400
Fri, 07 Dec 2018 15:17:53 -0500
Voicemail Maintenance continuing Friday 8/17 starting at 8am
Today was marked both with failure and success as we made significant progress replacing the faulty, aging voicemail and call processing hardware. Despite our best efforts throughout the day we were only able to repair part of the system. Due to some additional equipment failures that occurred during the outage, we had to overnight more parts and expect to complete the maintenance during the day tomorrow (Friday 8/17).
Throughout this process we have been working closely with the vendor, taking every precaution to increase the likelihood of success. We are working hard to ensure we protect the existing data to the best of our ability. Once the additional hardware has been replaced and tested, we will synchronize the system and determine if there is any data loss.
We expect to complete the maintenance tomorrow afternoon and we will send a follow up email upon completion of the outage.
The campus community has been very patient and understanding during this process and we apologize for any inconvenience this extended outage has caused. If you have any questions please feel free to contact me and I’ll be happy to discuss any concerns with you.
Ray Soellner
Telecommunications Manager
DoIT - UMBC
]]>
Today was marked both with failure and success as we made significant progress replacing the faulty, aging voicemail and call processing hardware. Despite our best efforts throughout the day we...
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Thu, 16 Aug 2018 21:33:08 -0400
Voicemail Maintenance Window Extended
Today's maintenance window will be extended through tomorrow
The Voicemail and Call Processing maintenance window, originally scheduled for today, will be extended to tomorrow, August 16th beginning at 8am. During today’s work we experienced unforeseen complications while installing the new hardware. Service has been restored using the old hardware and will remain in service until tomorrow. We believe to have resolved the complication experienced today and hope to complete the remaining work tomorrow.
We expect this maintenance window to be 8 hours, during which users will not have access to Voicemail or Call Processing. Inbound and outbound calling will be unaffected. Due to the age of the Phone and Voicemail system the potential for lost data still exists. DoIT recommends that you capture all Voicemail and Call Processing settings if you have not already done so.
We recommend users take the following measures to protect any critical voicemail messages ahead of the outage:
- Make note of all your voicemail greetings and settings.
- Capture information from all saved or new Voicemails. DoIT recommends playing voicemails over speaker phone while using a usb recorder or recording app on your smartphone. DoIT’s Capturing Voicemail Messages FAQ
- Please go to DoIT’s Phone FAQ if you have any questions about how to access your voicemail or voicemail settings.
- Please delete any unneeded messages. This will decrease the duration of the service window.
If you have further questions, please contact the Technology Support Center by either submitting a support request at my.umbc.edu/help or calling (410) 455-3838.
Thank you for your patience and understanding as we try and repair this system.
Ray Soellner
Assoc. Director of Telecommunications
DoIT - UMBC
]]>
The Voicemail and Call Processing maintenance window, originally scheduled for today, will be extended to tomorrow, August 16th beginning at 8am. During today’s work we experienced unforeseen...
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Wed, 15 Aug 2018 16:09:03 -0400
Voicemail and Call Processing Maintenance Outage Tomorrow
Voicemail and Call Processing services will be down Aug 15
Tomorrow August 15th starting at 8am DoIT will be performing maintenance on the campus voicemail and call processing systems to address failing hardware. We expect this maintenance window to be 8 hours, during which users will not have access to Voicemail or call processing. DoIT staff are working with the vendor to copy the voicemails and call processing configuration prior to replacement of the hardware; however, there is no certainty that this copy will be successful.
Due to the age of the phone system and voicemail system we don’t have any way to back this information up other than the copy we are attempting prior to the disk replacement.
Departments with call trees or call processing are encouraged to capture all recordings and menu options prior to the service window in the event that this information is lost and needs to be recreated.
We recommend users take the following measures to protect any critical voicemail messages ahead of the outage:
- Make note of all your voicemail greetings and settings.
- Capture information from all saved or new Voicemails. DoIT recommends playing voicemails over speaker phone while using a usb recorder or recording app on your smartphone. DoIT’s Capturing Voicemail Messages FAQ
- Please go to DoIT’s Phone FAQ if you have any questions about how to access your voicemail or voicemail settings.
- Please delete any unneeded messages. This will decrease the duration of the service window.
If you have further questions, please contact the Technology Support Center by either submitting a support request at my.umbc.edu/help or calling (410) 455-3838.
Thank you for your patience and understanding as we try and repair this system.
Ray Soellner
Assoc. Director of Telecommunications
DoIT - UMBC
]]>
Tomorrow August 15th starting at 8am DoIT will be performing maintenance on the campus voicemail and call processing systems to address failing hardware. We expect this maintenance window to be 8...
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Tue, 14 Aug 2018 20:22:54 -0400
LDAP-Master and Webadmin downtime on 8/17 at 1pm
On Friday, August 17th starting at 1pm LDAP-Master and Webadmin will be taken down for system maintenance. During this time account creations and password changes will be unavailable. Account authentication and logins will not be affected during this downtime.
The maintenance window will allow staff to apply needed security and application updates. The outage window is expected to last two hours with services being restored by 3pm on Friday, August 17th.
During the outage window account creations will be queued and then processed upon restoration of services. If you have any questions or concerns, please contact our Technology Support Center at x53838.
]]>
On Friday, August 17th starting at 1pm LDAP-Master and Webadmin will be taken down for system maintenance. During this time account creations and password changes will be unavailable. Account...
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Mon, 13 Aug 2018 11:17:28 -0400
Quarterly patching downtimes on 8/16 & 8/17
As part of our ongoing commitment to security, the Unix & Windows Infrastructure groups will be conducting quarterly system patching on Thursday, August 16th and Friday, August 17th. While many of the systems will be patched without any service disruption, there are some systems which require the downtime of key services. The schedule below outlines which key services will be offline and for how long.
Thursday, 8/16/2018 between 8pm and midnight:
- Uservol and Peoplevol servers - H & P drives
- While there is no action required for end users, people may want to reboot their machine Friday morning to ensure all the drive mappings reconnect properly.
Friday, 8/17/2018 between 5pm and 8pm (most systems will only be down for a short period during this time):
- The web hosting environments (virthost) will be partially unavailable (pages will be available but any database calls will not work)
- Access to Cyrus and UMBC Webmail (accounts not migrated to UMBC Gmail)
- All mail will be queued up and delivered after the server is patched
- All HFS (user) servers will be offline
- Certain software licenses will be unavailable (autodesk, cadence, idl, schrodinger, xilinx, mathematica)
Please let us know if you have any concerns or questions.
Thanks!
Tim Champ
Manager of Unix Infrastructure
UMBC DoIT
]]>
As part of our ongoing commitment to security, the Unix & Windows Infrastructure groups will be conducting quarterly system patching on Thursday, August 16th and Friday, August 17th. While...
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Mon, 13 Aug 2018 11:15:53 -0400
DoIT Begins Changes to myUMBC
New mobile-friendly, cloud-hosted design
This fall we will begin the process of rolling out a new version of myUMBC. This new version is being built from the ground up using the latest technology, including cloud-based hosting in Amazon, to meet the university’s evolving needs for communication, community, and collaboration.
- A new design that's more modern and mobile-friendly
- A updated Profile with more personal data from more sources around campus
- A redesigned Start page that brings a focus back to the community
- An updated Guide featuring personalized content and resources
- A new Events section making it easier to find things to do
Roll Out Plans
This isn’t a small undertaking so we’re going to be tackling the upgrade of myUMBC in stages over the next year.
- Aug 13 - Launch the new Start page and updated Profile
- Aug 15 - 17 - Launch the updated Guide for students
- Aug 22 - 24 - Launch the updated Events page
- Aug 24 - myUMBC features frozen for the start of classes with no major changes
- Late September - Launch new Step-by-Step Registration Guide for undergraduates
Please note: These plans (except for the Aug 24 feature freeze) may change based on feedback or any technical problems that arise.
Last year, Campus Portal Architect Collier Jones held monthly
“myUMBC Tips, Tricks and Future Plans” meetings to preview upcoming changes. He also met with several groups including Student Affairs, SGA, Enrollment Management, OIA and others, and future myUMBC workshop sessions will be announced after the start of the semester and initial launch of the new version.
Why is This Happening?
The short version is myUMBC has evolved and is outgrowing itself.
The current iteration of myUMBC launched in Fall 2009 with a fresh (at the time) look and new features like groups, community news and events, and the Topics menu. Over the past few years we’ve added new features to meet the university’s needs by integrating into departmental websites, automatically enrolling people into groups based on university data, and providing a suite of communications tools utilizing the web, email, and the UMBC app, all of which have been extremely successful. We’ve also recently been able to start using live data from systems like PeopleSoft to start to create a new Profile for students to reduce the need to jump between different systems to find information.
Two years ago, we updated the Start page to be a feed of updates from your groups as a way to be more “personal.” With that change we lost a lot of the community aspects of myUMBC that made it a great way to feel connected. Our overall aesthetic and usability, especially our mobile experience, has also lagged far behind what is expected. Finally, there are a ton of new features we want to build, but the current infrastructure just doesn’t allow us to do that.
We know this will be a big change for the community, and we appreciate your patience with any bumps along the way. Please know that we will be watching things closely and doing our best to quickly fix problems as they come up.
If you have further questions, please contact the Technology Support Center by either submitting a support request at
my.umbc.edu/help or calling (410) 455-3838.
]]>
This fall we will begin the process of rolling out a new version of myUMBC. This new version is being built from the ground up using the latest technology, including cloud-based hosting in Amazon,...
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Wed, 08 Aug 2018 11:44:14 -0400
Wed, 08 Aug 2018 11:45:14 -0400
Kirwan Center to Submit Proposal for Federal OER Grant
Seeking Groups/Individuals from Institutions to Participate
The USM Kirwan Center for Academic Innovation is planning to submit a proposal to the Department of Education’s Applications for New Awards; Fund for the Improvement of Postsecondary Education – Open Textbooks Pilot Program as part of the Maryland Open Source Textbook (M.O.S.T.) initiative http://www.usmd.edu/cai/MOST.
As the Request for Proposals states, the Open Textbooks Pilot program “supports projects at institutions of higher education (IHEs) that create new open textbooks or expand their use of open textbooks while maintaining or improving instruction and student learning outcomes.” The RFP outlines three absolute priorities:- Improving collaboration and dissemination through consortia arrangements;
- Addressing gaps in the open textbook marketplace and bringing solutions to scale; and
- Promoting degree completion by creating OERs across multiple courses in a program sequence.
A competitive preference priority involves using technology-based strategies for personalized learning and continuous improvement, which the Kirwan Center plans to address as well.
The Kirwan Center's initial aim through this proposal will be to identify and organize partners—two-year and four-year institutions of higher education as well as relevant industry and non-profit partners—to contribute to the curation, creation, and vetting of openly licensed, fully accessible instructional materials for healthcare programs (such as pharmacy, nursing, and the like)
where little OER exists currently and, by so doing, also stand up a more systematic and sustainable development process for other high-demand, low-OER fields.
Watch a recording of the High-impact OER Mini-Grant informational webinar to learn more about the program.
The Kirwan Center is excited to pursue this opportunity. If there are individuals or groups that might be interested in the proposed project, or if you have any concerns, please don’t hesitate to reach out to Dr. MJ Bishop, Director of the Kirwan Center, at mjbishop@usmd.edu.
NOTE: Per the federal registry for this grant, the deadline for proposals is August 29, 2019.
