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<NewsItem contentIssues="false" id="45680" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/45680">
<Title>REX report updates</Title>
<Body>
<![CDATA[
    <div class="html-content">Several REX reports have been modified as follows:<br><br>The <em>Course Enrollment</em> report parameters have been modified to use Subject Reporting College and Org instead of Academic Org and Group.  <span>The report can be accessed by going
     to<span> </span><a href="http://rex.umbc.edu/" rel="nofollow external" class="bo"><span>rex</span>.umbc.edu</a>, clicking on '<em>Guided Reports</em>', then navigating to <em>Curriculum Management</em> &gt; <em>Course</em> <em>&gt; Course Enrollment</em>.<br>
    
    <br></span><br><div>The <em>Enrollments by Course Type</em> report has been modified to include a table showing enrollment counts by Subject Reporting College.  <span>The
    
     table includes the number of class sections, net registration count, 
    credits attempted, and average class size for each College.  The College
     can be expanded to show the total counts for each Subject, which can be
     further expanded to show LEC, LAB, 
    DIS course types within the subject.  Another row shows the 
    counts for additional course types.  The report can be accessed by going
     to<span> </span><a href="http://rex.umbc.edu/" rel="nofollow external" class="bo"><span>rex</span>.umbc.edu</a>, clicking on '<em>Guided Reports</em>', then navigating to <em>Curriculum Management</em> &gt; <em>Course</em> <em>&gt; Enrollments by Course Type</em>.<br>
    
    
    
    
    <br></span></div><span><br>A parameter has been added to the <em>Graduation Application Status</em> report to allow selection by Campus.  The report can be accessed by going to</span><span><span><a href="http://rex.umbc.edu/" rel="nofollow external" class="bo"><span>rex</span>.umbc.edu</a>, clicking on '<em>Guided Reports</em>', then navigating to <em>Student Records and Enrollment </em>&gt; <em>Degrees &gt; Details.<br>
    
    </em></span></span></div>
]]>
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<Summary>Several REX reports have been modified as follows:  The Course Enrollment report parameters have been modified to use Subject Reporting College and Org instead of Academic Org and Group.  The...</Summary>
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<Sponsor>Report Exchange (REX)</Sponsor>
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<PostedAt>Tue, 05 Aug 2014 10:56:37 -0400</PostedAt>
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<NewsItem contentIssues="true" id="45662" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/45662">
<Title>DoIT's Technology Support Center Now Hiring</Title>
<Tagline>Are you looking for a job this Fall? Come work for us!</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall semester. Please see our job description below and visit our job posting on </span><span><a href="careers.umbc.edu/umbcworks" rel="nofollow external" class="bo">UMBCworks</a></span><span> to apply.</span></p><div><br></div><div>We're looking, specifically, for students who are able to work between the hours below:</div><div><ul><li>Mondays: 8AM-4PM</li><li>Tuesdays: 8AM-8PM</li><li>Wednesdays: 8AM-4PM</li><li>Thursdays: 8AM-8PM</li><li>Fridays: 8AM-2PM</li></ul></div><hr><h2><span>TSC Student Consultant Job Description</span></h2><br><p><span>Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide-range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.</span></p><div><br></div><br><p><span>Responsibilities include, but are not limited to the following:</span></p><br><ul><li><p><span>Provide technical assistance to users by phone, online and in person;</span></p></li></ul><ul><li><p><span>Answer TSC phones in a professional and courteous manner;</span></p></li><li><p><span>Create, update and resolve tickets in the Request Tracker (RT) ticketing system;</span></p></li><li><p><span>Create, update, suggest and recommend relevant FAQ articles to users (</span><a href="http://www.umbc.edu/faq)" rel="nofollow external" class="bo"><span>www.umbc.edu/faq</span></a><span>);</span></p></li><li><p><span>Provide direct assistance to users on technical issues they cannot easily resolve on their own;</span></p></li><li><p><span>Complete in-person or online training about quality support as defined in</span><a href="http://umbc.edu/go/ticketrubric" rel="nofollow external" class="bo"><span>umbc.edu/go/ticketrubric</span></a><span>;</span></p></li><li><p><span>Respond to all work related communications in a timely manner;</span></p></li><li><p><span>Escalate urgent problems to the Full-Time staff, as appropriate.</span></p></li></ul><br><p><span>Required Skills and Experience</span></p><br><ul><li><p><span>Demonstrated ability to effectively communicate by phone or in person.</span></p></li><li><p><span>Demonstrated writing ability.</span></p></li><li><p><span>Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.</span></p></li><li><p><span>Demonstrated analytical and troubleshooting skills.</span></p></li><li><p><span>Ability &amp; willingness to learn coupled with clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.</span></p></li></ul></span></div>
]]>
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<Summary>The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall semester. Please see our job description below and visit our job posting on UMBCworks to apply....</Summary>
<Website>http://doit.umbc.edu/tsc/</Website>
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<PostedAt>Mon, 04 Aug 2014 10:47:23 -0400</PostedAt>
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<NewsItem contentIssues="false" id="45556" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/45556">
<Title>Grade Comparison - Course to Course report updated</Title>
<Body>
<![CDATA[
    <div class="html-content">The report "<strong><span>Grade Comparison - Course to Course </span></strong>" compares grades in one course to grades in another course.  Via the "Relationship" parameter you can compare courses taken in the same term as the second course, or the first course taken before the second course.  <span>The report can be accessed by going to </span><a href="http://rex.umbc.edu/" rel="nofollow external" class="bo"><u><span>rex</span>.umbc.edu</u></a><span>, clicking on '</span><em>Guided Reports</em><span>', then navigating to Student Records and Enrollment &gt; Course Enrollment</span></div>
]]>
</Body>
<Summary>The report "Grade Comparison - Course to Course " compares grades in one course to grades in another course.  Via the "Relationship" parameter you can compare courses taken in the same term as the...</Summary>
<Website>http://rex.umbc.edu</Website>
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<PostedAt>Wed, 23 Jul 2014 14:58:46 -0400</PostedAt>
<EditAt>Wed, 23 Jul 2014 14:59:14 -0400</EditAt>
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<NewsItem contentIssues="false" id="45446" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/45446">
<Title>RT Performance Update/ Downtime Notice</Title>
<Body>
<![CDATA[
    <div class="html-content">DoIT has contracted to have RT's vendor support provide a performance review as the growth of RT over the last 5 years has impacted our day to day use.<br><br>Just to provide some background for the last 5 years to highlight the growth.<br><br>2009 - 50 queues and @ 100 support staff 19,985 tickets Calendar 2009<br>2014 - 225 queues and 612 support staff 83,774 tickets for Calendar 2013<br><br>In the last 6-8 months DoIT has migrated the database and web servers to newer equipment as that was also 5 years old.<br><br>In the last 3-4 weeks our vendor has made several recommendations. Most recommendations were related to OWNER access within RT, which was fairly wide open. Many of you have noticed that the number of folks who can actually be assigned a tickets ownership has been reduced to those who have been resolving the tickets. To ensure the access for those in the specific departments remained adequate I have added a secondary access for them which provides all access minus own, take, or steal. I am more than happy to sit down with RT administrators in each of your areas and go over this in more detail.<br><br>The last 2 components recommended are to adjust some system parameters within the RT config area and to increase the number of cpu's for the web server. Both of these items will require RT Downtime.<br><br>Part 1 - adjust RT system configs will occur tonight 7-21-2014 at 10pm. The outage in expected to be less than an hour and most likely 10 minutes.<br><br>Part 2 - add CPU to the web server is being explored now and I will provide an update as soon as I know more.<br><br>The goal is to get us as ready as possible for the Fall 2014 opening.<br><br>Thanks to everyone for the feedback, cooperation, and willingness to work with us on these type of challenges.<br><br>Joe Kirby<br><br><br><br></div>
]]>
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<Summary>DoIT has contracted to have RT's vendor support provide a performance review as the growth of RT over the last 5 years has impacted our day to day use.  Just to provide some background for the...</Summary>
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<Sponsor>RT - Request Tracker</Sponsor>
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<PostedAt>Mon, 21 Jul 2014 12:26:39 -0400</PostedAt>
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<NewsItem contentIssues="false" id="45357" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/45357">
<Title>Departmental shared drive downtime this Friday at 6:00pm</Title>
<Body>
<![CDATA[
    <div class="html-content"><span>As part of our continuing commitment to security the servers that provide the department network shared drives need to be taken down so the operating system can be upgraded and patched.</span><br><br><span>This Friday, July 18th at 6:00pm, these servers will be taken off-line. This will impact connectivity to all network shared drives with letters I: through Z: with the exception of the P: (Peoplesoft) drive. Connectivity to the shared drives should be fully restored by 10:00pm that evening. While there is no action required for end users, people may want to reboot their machine Monday morning to ensure all the drive mappings reconnect properly.</span><br><br><span>If you have any questions, please feel free to contact me.</span><br><br><span>Thank you,</span><br><br><span>Damian Doyle</span></div>
]]>
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<Summary>As part of our continuing commitment to security the servers that provide the department network shared drives need to be taken down so the operating system can be upgraded and patched.  This...</Summary>
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<PostedAt>Wed, 16 Jul 2014 09:22:22 -0400</PostedAt>
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<NewsItem contentIssues="false" id="45351" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/45351">
<Title>Course Enrollment report updated</Title>
<Body>
<![CDATA[
    <div class="html-content">The <em>Course Enrollment</em> report has been modified to print all instructors rather than just one when there are multiple instructors for a section.  <span>Additionally,
     the listing of parameter selections will now print at the end of the 
    report rather than at the top of the first page.  The report can be 
    accessed by going to<span> </span><a href="http://rex.umbc.edu/" rel="nofollow external" class="bo"><span>rex</span>.umbc.edu</a>, clicking on '<em>Guided Reports</em>', then navigating to <em>Curriculum Management</em> &gt; <em>Course</em> <em>&gt; Course Enrollment</em>.</span></div>
]]>
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<Summary>The Course Enrollment report has been modified to print all instructors rather than just one when there are multiple instructors for a section.  Additionally,  the listing of parameter selections...</Summary>
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<NewsItem contentIssues="true" id="45324" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/45324">
<Title>Fall Blackboard Drop-in Hours</Title>
<Tagline>Swing-by &amp; discover new ways to engage your students online!</Tagline>
<Body>
<![CDATA[
    <div class="html-content">To support faculty ongoing Blackboard support needs,  DoIT will be offering additional weekly drop-in hours beginning Wednesday, August 20. A DoIT staff member will be available to work one-on-one with users who show up during the designated times.<br><br>Drop-In sessions will focus on one of the many tools we support, including the following:<br><ul><li><a href="https://wiki.umbc.edu/display/faq/Tips+for+Faculty+-+About+the+Grade+Center" rel="nofollow external" class="bo">Grade Center</a></li><li><a href="http://doit.umbc.edu/itnm/managing-content/" rel="nofollow external" class="bo">Adaptive Release</a></li><li><a href="https://wiki.umbc.edu/display/faq/Blackboard+Collaborate" rel="nofollow external" class="bo">Collaborate</a></li><li><a href="https://wiki.umbc.edu/display/faq/Camtasia+Relay" rel="nofollow external" class="bo">Camtasia Relay </a></li></ul>Given variation in user needs and scheduling, the Drop-In format will be as follows:<br><ol><li><strong>Orientation</strong> (5 minutes): A quick overview of what the tool does. If all you want is a demo, come early.</li><li><strong>Recommendations</strong> (10 minutes): 1-2 tips based on our observations from providing faculty support, as well identification of effective practices  and practitioners.</li><li><strong>Q &amp; A</strong> (40 minutes): This is your time. What do you want to know? What's a problem you'd like to solve or a new opportunity you'd like to explore?</li></ol>In addition to the F2F sessions, DoIT will also offer virtual drop-in sessions using Blackboard's web-conferencing tool, <a href="https://wiki.umbc.edu/display/faq/Blackboard+Collaborate?src=search" rel="nofollow external" class="bo">Collaborate</a>. Any faculty members with Bb questions may participate in these online sessions between 12:00 – 1:00 PM on the appointed Wednesday by visiting the following link: <a href="www.umbc.edu/go/collaborate" rel="nofollow external" class="bo">www.umbc.edu/go/collaborate</a><a href="http://my.umbc.edu/groups/doit/events/24774" rel="nofollow external" class="bo"><br></a><ul><li><a href="http://my.umbc.edu/groups/doit/events/24774" rel="nofollow external" class="bo">Wednesday, August 20: ENG 025</a></li><li><a href="http://my.umbc.edu/groups/doit/events/24780" rel="nofollow external" class="bo">Wednesday, August 27: Virtual Session</a></li><li><a href="http://my.umbc.edu/groups/doit/events/24775" rel="nofollow external" class="bo">Wednesday, September 3: ENG 025</a></li><li><a href="http://my.umbc.edu/groups/doit/events/24781" rel="nofollow external" class="bo">Wednesday, September 10: Virtual Session</a></li><li><a href="http://my.umbc.edu/groups/doit/events/24776" rel="nofollow external" class="bo">Wednesday, September 17: ENG 025</a></li><li><a href="http://my.umbc.edu/groups/doit/events/24782" rel="nofollow external" class="bo">Wednesday, September 24: Virtual Session</a></li><li><a href="http://my.umbc.edu/groups/doit/events/24777" rel="nofollow external" class="bo">Wednesday, October 1: ENG 025</a></li><li><a href="http://my.umbc.edu/groups/doit/events/24783" rel="nofollow external" class="bo">Wednesday, October 8: Virtual Session</a></li><li><a href="http://my.umbc.edu/groups/doit/events/23188" rel="nofollow external" class="bo">Wednesday, October 22: Virtual Session</a></li><li><a href="http://my.umbc.edu/groups/doit/events/24779" rel="nofollow external" class="bo">Wednesday, October 29: ENG 025</a></li></ul><p>Please note that these are not formal Blackboard training classes. Additional dates and times may be added as demand warrants. </p></div>
]]>
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<Summary>To support faculty ongoing Blackboard support needs,  DoIT will be offering additional weekly drop-in hours beginning Wednesday, August 20. A DoIT staff member will be available to work one-on-one...</Summary>
<Website>http://doit.umbc.edu/itnm/</Website>
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<NewsItem contentIssues="true" id="45172" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/45172">
<Title>DoIT Welcomes Two New Instructional Technology Specialists</Title>
<Tagline>Bielak and Hawken to start on 7/7</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><p><span>It is with great pleasure and excitement that I introduce and welcome both Holly Bielak and Mariann Hawken to DoIT's Instructional Technology &amp; New Media (ITNM) group. Mariann and Holly join <a href="http://my.umbc.edu/groups/doit/news/31498" rel="nofollow external" class="bo">Tom Penniston</a> as Instructional Technology Specialists in our office.</span></p><br><p><span>Holly (pictured at left) comes to us from Coppin State University where she served as an Instructional Technologist and Trainer and provided assistance and support to faculty, staff and students regarding the use of technology in the classroom and workplace. She also brings experience in the classroom as an adjunct instructor in Information Technology and Education as well as both Blackboard administration and training experience. Holly earned her Bachelor of Arts in American Studies here at UMBC, her Master of Education in Instructional Technology at the University of Maryland University College, and is currently pursuing her Doctor of Philosophy in Instructional Design for Online Learning at Capella University.</span></p><br><p><span>Mariann brings with her from Bowie State University over 14 years of experience working with both graduate and undergraduate faculty to effectively integrate technology into the curriculum and the classroom. She has supported traditional, hybrid, and fully online course design and development and has been selected as a Blackboard MVP by the company for her expertise, experience, and use of best practices with the learning management system. Mariann has also served as an adjunct instructor in English and Communications and has two master’s degrees from the University of Maryland University College: a Master of Education in Instructional Technology and a Master of Distance Education in Teaching &amp; Training.</span></p><br><br><p><span>Please join me in welcoming both Holly and Mariann to the UMBC family.</span></p><br><p><span>Sincerely,</span></p><br><p><span>Sherri Braxton-Lieber</span></p><p><span>Director of Instructional Technology</span></p><p><span>UMBC Division of Information Technology (DoIT)</span></p><br></div>
]]>
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<Summary>It is with great pleasure and excitement that I introduce and welcome both Holly Bielak and Mariann Hawken to DoIT's Instructional Technology &amp; New Media (ITNM) group. Mariann and Holly join...</Summary>
<Website>http://doit.umbc.edu/itnm/</Website>
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<PostedAt>Mon, 30 Jun 2014 12:42:47 -0400</PostedAt>
<EditAt>Mon, 16 Feb 2015 12:29:56 -0500</EditAt>
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<NewsItem contentIssues="false" id="45169" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/45169">
<Title>Campus wiki downtime early on 7/2/2014</Title>
<Body>
<![CDATA[
    <div class="html-content"><div>On Wednesday, July 2nd starting at 6:30am the campus wiki will be offline.  This is to replace some failed hardware on the system that runs the wiki.</div><div><br>This outage is expected to last one hour, with service restored by 7:30am on Wednesday, July 2nd.</div><div><br></div><div>During the outage, the campus wiki will be inaccessible.  If you have any questions or concerns, please contact our Technology Support Center at x53838.</div><div><br></div></div>
]]>
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<Summary>On Wednesday, July 2nd starting at 6:30am the campus wiki will be offline.  This is to replace some failed hardware on the system that runs the wiki.   This outage is expected to last one hour,...</Summary>
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<NewsItem contentIssues="false" id="45136" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/45136">
<Title>REX/T-REX downtime Friday, 6/27, from 9 to 10 PM</Title>
<Body>
<![CDATA[
    <div class="html-content">REX/T-REX will be unavailable Friday evening, 6/27, from 9 to 10 PM for hardware maintenance to install additional memory in the server.  Please let us know if you have any questions.<br><br>Kevin<br><br></div>
]]>
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<Summary>REX/T-REX will be unavailable Friday evening, 6/27, from 9 to 10 PM for hardware maintenance to install additional memory in the server.  Please let us know if you have any questions.  Kevin</Summary>
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