To facilitate self service, all students will be required to create security questions only they can answer by Tuesday, May 22, so they can access their account and reset their own password. A notice will appear to all students without security questions starting on April 19. Typically, more than half of DoIT’s weekly Request Tracker (RT) tickets involve a manual password reset by three full time staff members at the Technology Support Center (TSC). Most of these tickets are from students without security questions. As a result, TSC staff can ONLY reset someone’s password with verbal confirmation of secure data in real time, which is often preceded by several “phone tag” voice mail messages to schedule an appointment to do so. Since DoIT resolved more than 23,000 tickets last year (37 percent within a day or less), improving user self-service should increase our capacity to help resolve more complex issues. To create your own security questions, visit the following Frequently Asked Question (FAQ): How do I create my security questions to reset a forgotten password? https://wiki.umbc.edu/x/hIAc If you have any questions or need help, please submit an RT Ticket or contact the Technology Support Center (TSC) at 410.455.3838. ]]>

To facilitate self service, all students will be required to create security questions only they can answer by Tuesday, May 22, so they can access their account and reset their own password. A...

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UPDATE: DoIT staffed installed the patch for the Blackboard wiki error during the downtime on Friday, April 20, and the wiki tool is now functioning normally. UPDATE: Blackboard has verified that...

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SU2012 Blackboard Drop-In Schedule
DateTime
Tu 5/8	12-1 pm
Tu 5/15	12-1 pm
M 5/21	4-6 pm
Tu 5/22	12-1 pm
Th 5/24	12-1pm
W 5/30	12-1 pm
F 6/1	12-1 pm
M 6/4	12-1 pm

]]>

DoIT is offering drop in Blackboard Drop-in sessions to assist and help faculty prepare for summer courses. The following drop in sessions will be held in Engineering 025. A DoIT staff member...

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The UMBC Blackboard server will be down for three hours of scheduled maintenance from 10 pm Friday, April 13 to 1 am Saturday, April 14. DoIT staff will be applying security updates required by...

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In order to load all lab and lecture hall PCs with our standard set of software (known as an "image"), all requests for additions or changes for Fall 2012 must be received by Tuesday, May 1. For...

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Are you interested in learning more about hybrid teaching and learning? Are you curious about what resources are available to you on campus? Bring your lunch and join the conversation on Monday,...

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DoIT and the Faculty Development Center will be offering the Course Redesign/ Hybrid Course Redesign Workshop on June 8, 2012 from 10:00 am to 3:00 pm in ENGR 023 on UMBC's Main Campus. In the...

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In 2011, the campus transitioned to Google Calendar as the campus-wide calendaring solution. Incorporated in the use of Google Calendar is the need identify when the campus observes holidays...

http://www.umbc.edu/blogs/oit-news/archives/2012/03/human_resources.html https://my3.my.umbc.edu/api/v0/pixel/news/13110/guest@my.umbc.edu/92d6fe299933e75f40d1d8f867bd4ab6/api/pixel news Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology 0 0 false Wed, 21 Mar 2012 21:48:21 -0400 Wed, 21 Mar 2012 21:48:21 -0400 Over the weekend, DoIT has received several reports of intermittent login failures using myUMBC, Blackboard and even the RT (Request Tracker) ticketing system The problem is actually not with these systems, but appears to be one of the campus authentication servers, which DoIT is addressing. In the meantime, if you encounter this error (depicted by the images below), a possible work around is to access these campus systems AFTER first logging in through UMBC's Virtual Private Network (or VPN) at http://vpn.umbc.edu. For help in using the VPN, visit the following FAQ entry: How Do I Connect via VPN? https://wiki.umbc.edu/x/boAc ]]>

Over the weekend, DoIT has received several reports of intermittent login failures using myUMBC, Blackboard and even the RT (Request Tracker) ticketing system The problem is actually not with...

http://www.umbc.edu/blogs/oit-news/archives/2012/03/known_issue_int.html https://my3.my.umbc.edu/api/v0/pixel/news/13064/guest@my.umbc.edu/e59e77b8cb2178f3973281d7db92be54/api/pixel general news Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology 0 0 false Mon, 19 Mar 2012 08:08:33 -0400 Mon, 19 Mar 2012 08:08:33 -0400 The UMBC Blackboard server will be down for two hours of maintenance from 7 - 9 am Wednesday, March 21. DoIT staff will be installing necessary patches and updates during this time. We appreciate your patience and apologize for any inconveniences that this down time may cause. ]]>

The UMBC Blackboard server will be down for two hours of maintenance from 7 - 9 am Wednesday, March 21. DoIT staff will be installing necessary patches and updates during this time. We...

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