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<NewsItem contentIssues="false" id="3292" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/3292">
<Title>Urgent Service Outage, Friday, October 29, 2010</Title>
<Body>
<![CDATA[
    <div class="html-content">An urgent service outage is needed today to address performance issues with several campus systems such as Active Directory (AD), Blackboard and Financial Systems. Specifically, these services operate on what is  known as “virtual” servers or dedicated “zones” on a small number of physical servers. 
    
    Over the past four weeks the primary storage arrays for our virtual servers have been experiencing performance issues resulting in occasional failures of various systems. Many of these outages have 
    occurred during the weekend hours when they were less noticeable. Our storage vendor has recommended upgrading these systems immediately to resolve these issues.
    
    The services listed below will be offline Friday, October 29, 2010 between 10 p.m. and 3 a.m. while an updated storage firmware patch is applied.
    
    
    AD services
    
    Network Drives
    
    Network Printing
    
     
    
    Labs
    
    SAS, SPSS licensing
    
    Lab Printing
    
    Lab Profiles and document space (myDocs)
    
    Visually impaired software (JAWS, Zoomtext)
    
     
    
    Departmental
    
    DPET Terminal server
    
    ORL housing app
    
    ORL webserver
    
    ContentDM for Library
    
     
    
    General
    
    Blackboard
    
    Terminal Server
    
    Lenel Door access servers. Doors will continue to work but changes can't be made during this time
    
    Antivirus updates
    
    
    R25
    
    -- 
    Michael Carlin, Ph.D.
    Assistant Vice President
    Infrastructure and Support
    Division of Information Technology
    University of Maryland, Baltimore County</div>
]]>
</Body>
<Summary>An urgent service outage is needed today to address performance issues with several campus systems such as Active Directory (AD), Blackboard and Financial Systems. Specifically, these services...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/urgent_service.html</Website>
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<PostedAt>Fri, 29 Oct 2010 12:13:17 -0400</PostedAt>
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<NewsItem contentIssues="false" id="3212" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/3212">
<Title>Storage Failure Affects Blackboard</Title>
<Body>
<![CDATA[
    <div class="html-content">Today from approximately noon to 2pm the Blackboard server was unavailable. This was due a controller on a storage array going bad. Unfortunately, the server attached to this storage was Blackboard. We have had some issues with this storage array for the past few weeks. The vendor (Sun) has been actively working with us to analyze logs to identify the root cause of our problems. On Saturday we implemented a temporary fix that appears to have fixed one issue. However, today we had an unrelated hardware failure. We are awaiting word back from Sun but we expect to have them install a new controller sometime this evening. Thank you for your patience.</div>
]]>
</Body>
<Summary>Today from approximately noon to 2pm the Blackboard server was unavailable. This was due a controller on a storage array going bad. Unfortunately, the server attached to this storage was...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/storage_failure_1.html</Website>
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<PostedAt>Tue, 26 Oct 2010 17:47:50 -0400</PostedAt>
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<NewsItem contentIssues="true" id="3075" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/3075">
<Title>Coming Soon: Group Notifications</Title>
<Tagline>An easier way to stay on top of your groups.</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><p>After a bit of a break, I'm pleased to announce the upcoming release of a new feature for myUMBC: <strong>Group Notifications</strong>.</p><p><span>One thing we've heard from group members is that once they join a group, they have to repeatedly go back to the group page to see what's new.</span>  To make life easier, whenever new content is posted to a group, myUMBC will send a short email to all group members with a link to the new post. In addition to an email, when you log in to myUMBC, you will see a summary of new posts in the Activity dashboard in the upper-right of myUMBC next to your name.</p><h4>Notification Settings</h4><p>There will also be new page under your personal settings that will allow you to configure when and from whom you receive notifications:</p><ul><li>You will have to option of when to receive email notifications: immediately (the default), daily, or never. Even if you choose "never" you will still see the notifications in the Activity dashboard.</li><li>You will be able to choose which groups you want to receive notifications from.  If you uncheck a group, you will receive no emails or entries in your Activity dashboard.</li></ul><p>We hope this will make it easier for people to remain engaged with their groups, while providing an easy way to prevent yourself from being overrun with email.</p><p><strong>We expect to enable group notifications some time this weekend.</strong></p><p>We look forward to your feedback.</p><p>Collier</p><div><div><br></div><div><br></div></div></div>
]]>
</Body>
<Summary>After a bit of a break, I'm pleased to announce the upcoming release of a new feature for myUMBC: Group Notifications.  One thing we've heard from group members is that once they join a group,...</Summary>
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<Tag>dashboard</Tag>
<Tag>email</Tag>
<Tag>groups</Tag>
<Tag>myumbc</Tag>
<Tag>notifications</Tag>
<Tag>settings</Tag>
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<PostedAt>Tue, 19 Oct 2010 10:01:44 -0400</PostedAt>
<EditAt>Tue, 19 Oct 2010 10:35:32 -0400</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="3074" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/3074">
<Title>DoIT services unavailable Fri Oct 22nd 10pm-midnight...</Title>
<Body>
<![CDATA[
    <div class="html-content">In order to complete some necessary DoIT storage infrastructure upgrades, the following services will need to be offline (unavailable) from 10pm to midnight on Friday, October 22nd.
    
    - Webmail only (does not effect UMBC Gmail)
    - lists.umbc.edu 
    - Oracle Calendar (does not effect other calendar services)
    - Departmental &amp; Student databases residing on mysql.gl.umbc.edu &amp; mysql1.umbc.edu.
    
    We apologize for the inconvenience.</div>
]]>
</Body>
<Summary>In order to complete some necessary DoIT storage infrastructure upgrades, the following services will need to be offline (unavailable) from 10pm to midnight on Friday, October 22nd.  - Webmail...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/doit_services_u.html</Website>
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<PostedAt>Tue, 19 Oct 2010 09:19:10 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2836" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/2836">
<Title>Bb Known Issue: Email Sent in HTML Format vs. Plain Text</Title>
<Body>
<![CDATA[
    <div class="html-content">Over the past month <a href="http://www.umbc.edu/doit/" rel="nofollow external" class="bo">DoIT </a>has received reports from both faculty and students that emails sent through <a href="http://blackboard.umbc.edu" rel="nofollow external" class="bo">Blackboard</a> contain HTML code.  In some instances users have complained that the embedded code makes the body of the email difficult to read. This format is the default setting in Blackboard, and<a href="http://www.umbc.edu/doit/" rel="nofollow external" class="bo"> DoIT</a> is unable to change this to plain text at the system level.  However, individual users can configure their local mail clients to display incoming email messages in HTML format.  <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=3637396" rel="nofollow external" class="bo">Directions for configuring Webmail to view HTML formatted email</a> have been posted to the <a href="https://wiki.umbc.edu/display/faq/FAQ" rel="nofollow external" class="bo">DoIT Frequently Asked Questions</a> website.</div>
]]>
</Body>
<Summary>Over the past month DoIT has received reports from both faculty and students that emails sent through Blackboard contain HTML code.  In some instances users have complained that the embedded code...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/bb_known_issue.html</Website>
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<Tag>blackboard</Tag>
<Tag>email</Tag>
<Tag>known-issues</Tag>
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<PostedAt>Fri, 01 Oct 2010 17:46:09 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2832" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/2832">
<Title>Reminder: 24/7 Bb Support Now For Students Only</Title>
<Body>
<![CDATA[
    <div class="html-content"><strong>UPDATED Dec. 3, 2010:</strong>
    
    DoIT encourages faculty to continue to steer their students to the <a href="http://bbsupport.umbc.edu/" rel="nofollow external" class="bo">24/7 Bb Support Portal</a> as a "first line of defense" for assistance with any technical Blackboard questions.  Typically the questions that students have about Blackboard are less complex than those faculty have, and the <a href="http://bbsupport.umbc.edu/" rel="nofollow external" class="bo">24/7 Bb Support </a>team has been successful in resolving those issues quickly. Based on <a href="http://www.umbc.edu/blogs/oit-news/presidium_metrics_final_summary.pdf" rel="nofollow external" class="bo">a survey conducted this summer</a>, 77% of respondents reported that they were satisfied, or highly satisfied with their 24/7 Bb Support experience, and 85 % would recommend it to others.  Reminding students of this service should help reduce the default technical support role that many faculty end up playing now.
    --------------------
    
    In late August, DoIT <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/doit_announces_2.html" rel="nofollow external" class="bo">announced a change in the way faculty receive Blackboard support</a>. This change was made due to faculty feedback regarding the quality and consistency of support received through the 24/7 Bb Support provided by Presidium.  As of October 1, faculty seeking Bb support should contact the UMBC Help Desk at 455-3838, where they will be routed to UMBC support staff.  After hours, faculty are asked to submit an online request for help through the RT System at <a href="http://rt.umbc.edu" rel="nofollow external" class="bo">http://rt.umbc.edu</a>.  24/7 Support from Presidium will still be available to students only, and DoIT encourages faculty to convey this to their classes.
    
    Thank you for your patience during this transition.  We hope that this change will provide the best support possible for both faculty and students.</div>
]]>
</Body>
<Summary>UPDATED Dec. 3, 2010:  DoIT encourages faculty to continue to steer their students to the 24/7 Bb Support Portal as a "first line of defense" for assistance with any technical Blackboard...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/reminder_247_bb.html</Website>
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<Tag>blackboard</Tag>
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<PostedAt>Fri, 01 Oct 2010 14:54:03 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2784" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/2784">
<Title>Effective Use of Blackboard for Collaboration by Staff</Title>
<Body>
<![CDATA[
    <div class="html-content">During today's <a href="http://www.umbc.edu/hr/T&amp;OD/profdevday.html" rel="nofollow external" class="bo">UMBC Professional Development Day</a>, John Fritz presented five reasons why (and how) UMBC staff might want to use Blackboard in their work.</div>
]]>
</Body>
<Summary>During today's UMBC Professional Development Day, John Fritz presented five reasons why (and how) UMBC staff might want to use Blackboard in their work.</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/09/effective_use_o_1.html</Website>
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<PostedAt>Thu, 30 Sep 2010 14:22:30 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2737" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/2737">
<Title>Blackboard Service Restored 8:45AM</Title>
<Body>
<![CDATA[
    <div class="html-content">Update at 8:45AM
    Blackboard service has been restored. We will be monitoring the systems throughout the day.
    ---------------------------------
    Update at 7:30AM
    UMBC’s Blackboard system is currently down. At approximately 12:30 am this morning we experienced a failure of our Blackboard server virtualization system (VMware). DoIT staff have worked with the vendor throughout the night to isolate the problem. As of 7:15 am the vendor has proposed a solution which should restore the Blackboard system in the next 2-3 hours (e.g. approximately 10:15AM).  We apologize for the inconvenience and will update you as we know more.
    --------------------------------------
    Update at 5:03AM
    The Blackboard system went offline early on Monday morning. DoIT staff have isolated the issue to the server virtualization system (VMware) used to host the Blackboard system. We are currently working with the vendor to restore services. We will post additional information later today.</div>
]]>
</Body>
<Summary>Update at 8:45AM Blackboard service has been restored. We will be monitoring the systems throughout the day. --------------------------------- Update at 7:30AM UMBC’s Blackboard system is...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/09/blackboard_is_d.html</Website>
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<PostedAt>Mon, 27 Sep 2010 07:02:43 -0400</PostedAt>
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<NewsItem contentIssues="true" id="2731" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/2731">
<Title>DoIT Publishes 2010 Annual Report</Title>
<Body>
<![CDATA[
    <div class="html-content"><table>
    <tbody><tr>
    <td><img src="https://wiki.umbc.edu/download/thumbnails/1867843/jack-newsletter.jpg" width="150" style="max-width: 100%; height: auto;">
    </td>
    </tr>
    <tr>
    <td>
    Jack Suess, VP of IT and CIO
    </td>
    </tr>
    </tbody></table>
    Welcome to the Division of Information Technology’s (DoIT) <a href="https://wiki.umbc.edu/download/attachments/1867843/Fall2010SeptAnnualReportD.pdf?version=1&amp;modificationDate=1284639955000" rel="nofollow external" class="bo">first annual report</a>. Reflecting on this time last year, our focus was on four major initiatives:
    
    • The launch of the Student Administration (SA) project;
    • Updating our infrastructure for email and storage;
    • Deployment of our new High Performance Computing (HPC) research cluster; and
    • Supporting academic continuity in preparation for concerns over the H1N1 virus.</div>
]]>
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<Summary>Jack Suess, VP of IT and CIO    Welcome to the Division of Information Technology’s (DoIT) first annual report. Reflecting on this time last year, our focus was on four major initiatives:  • The...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/09/doit_publishes_2.html</Website>
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<PostedAt>Sat, 25 Sep 2010 23:36:47 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2433" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/2433">
<Title>Blackboard Down for Maintenance from 10 pm Fri. 9/10...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Blackboard Down for Maintenance from 10 pm Fri. 9/10 to 1 am Sat. 9/11The UMBC Blackboard server will be down for  three hours of maintenance starting this Friday, September 10, at 10 pm. This maintenance is required  in order to fix an <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/09/quiz_errors_on.html" rel="nofollow external" class="bo">error that occurs during the submission of quizzes and surveys</a>. DoIT has worked with Blackboard over the past week to determine the cause of this error.  Earlier this week DoIT was provided a resolution which has been installed and tested on the Bb test server.  Unfortunately this resolution will cause the following known issue to occur: any attached file with either a semicolon (;) or a pound sign (#) in the filename will result in an error when a user tries to access the file.  The workaround for this issue is to avoid using those characters when naming files.
    
    We appreciate your patience and apologize for any inconvenience that this down time may cause.</div>
]]>
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<Summary>Full Title: Blackboard Down for Maintenance from 10 pm Fri. 9/10 to 1 am Sat. 9/11The UMBC Blackboard server will be down for  three hours of maintenance starting this Friday, September 10, at 10...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/09/blackboard_down_14.html</Website>
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<PostedAt>Wed, 08 Sep 2010 15:34:52 -0400</PostedAt>
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