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<NewsItem contentIssues="true" id="2731" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/2731">
<Title>DoIT Publishes 2010 Annual Report</Title>
<Body>
<![CDATA[
    <div class="html-content">
    <table>
    <tbody>
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    <td>
    <img src="https://wiki.umbc.edu/download/thumbnails/1867843/jack-newsletter.jpg" width="150" style="max-width: 100%; height: auto;">
    </td>
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    <tr>
    <td>
    Jack Suess, VP of IT and CIO
    </td>
    </tr>
    </tbody>
    </table>
    Welcome to the Division of Information Technology’s (DoIT) <a href="https://wiki.umbc.edu/download/attachments/1867843/Fall2010SeptAnnualReportD.pdf?version=1&amp;modificationDate=1284639955000" rel="nofollow external" class="bo">first annual report</a>. Reflecting on this time last year, our focus was on four major initiatives:
    
    • The launch of the Student Administration (SA) project;
    • Updating our infrastructure for email and storage;
    • Deployment of our new High Performance Computing (HPC) research cluster; and
    • Supporting academic continuity in preparation for concerns over the H1N1 virus.</div>
]]>
</Body>
<Summary>Jack Suess, VP of IT and CIO    Welcome to the Division of Information Technology’s (DoIT) first annual report. Reflecting on this time last year, our focus was on four major initiatives:  • The...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/09/doit_publishes_2.html</Website>
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<PostedAt>Sat, 25 Sep 2010 23:36:47 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2360" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/2360">
<Title>SPSS License Update Fall 2010 Updated 9-30</Title>
<Body>
<![CDATA[
    <div class="html-content">Posted 10-01-2010 1:35PM
    
    IBM-SPSS has notified us that the new license generation program for the network license where our 900 lab computers point is not working, disabling SPSS in the labs at this time. We have no firm estimate of a resolution time; we will continue to post updates as we receive them.
    
    Posted 9-30-2010 9:30PM
    The <strong>NEW permanent codes</strong> for SPSS 17 and 18 have been posted on the SPSS <a href="http://www.umbc.edu/downloads/SPSS/" rel="nofollow external" class="bo">download site</a>. 
    
    We were unable to obtain the network license for SPSS. This will affect SPSS usage in the DoIT labs. SPSS customer service opens at 8:30AM tomorrow at which time we will work with them to send us the proper network codes. Once we have those we will update the network license to ensure SPSS works in the labs.
    ------------------------------
    Posted 9-30-2010
    The contract has been signed. We have been told by SPSS-IBM that we will receive our permanent codes later on today (Thursday, September 30, 2010).
    
    ---------------------------------------------------
    Posted 9-28-2010
    On Friday, October 1, 2010 SPSS will stop working on all machines and systems at UMBC. At this time IBM-SPSS is unwilling to issue a 30 day temporary code until the new contract is signed by UMBC. 
    
    In the past this has not been an issue but we have been informed that SPSS-IBM will not make an exception. Even if they made an exception they are unable to issue a 30 day temporary license due the inability to issue a $0.00 order before their quarter ends.
    
    Earlier this year IBM purchased SPSS. This resulted in new contract terms being negotiated with IBM. We began negotiating the new contract terms over two months ago. Unfortunately, there have been a number of delays due to contract revisions and requests for changes based on Maryland law.  UMBC’s legal team received IBM’s final proposed version earlier this week. Campus legal is currently reviewing the contract terms proposed by IBM.
    
    This issue has been escalated to senior management at IBM-SPSS for review but at this time it is doubtful this will be resolved before the expiration on Friday, October 1. We will update this blog post as we know more.
    
    
    
    ------------------------------------------------------
    Posted 9-2-2010
    UMBC has been working with IBM-SPSS to renew the campus site license. Our current licenses will “soft expire” on August 31, 2010. During the soft expiry period users will receive a pop-up warning each time SPSS is launched. The good news is that SPSS will work normally after accepting the pop-up warning. The “hard expire” for is October 1, 2010. After this date SPSS will no longer work.
    
    It will take at least 45 days for UMBC to receive the permanent license codes from IBM-SPSS. This vendor will not provide a permanent code until they have received an actual check from the state, a PO is not sufficient. Therefore, a <strong>temporary 30 day code will be issued by IBM-SPSS which we will release the week of September 20th.
    </strong>
    We expect to receive the permanent license codes around the second week of October. With IBM's recent acquisition of SPSS all of UMBC's existing SPSS contracts had to be re-negotiated and vetted through both legal departments. This process took the better part of summer and was finalized in mid August. 
    
    We apologize for any problems this may have caused.</div>
]]>
</Body>
<Summary>Posted 10-01-2010 1:35PM  IBM-SPSS has notified us that the new license generation program for the network license where our 900 lab computers point is not working, disabling SPSS in the labs at...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/09/spss_license_up_1.html</Website>
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<PostedAt>Thu, 02 Sep 2010 12:53:59 -0400</PostedAt>
<EditAt>Tue, 28 Sep 2010 12:53:59 -0400</EditAt>
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<NewsItem contentIssues="false" id="2314" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/2314">
<Title>Instructor Display of Bb Menus Using Firefox Now Fixed</Title>
<Body>
<![CDATA[
    <div class="html-content">
    <img alt="firefox_bb_bad_still.png" src="http://www.umbc.edu/blogs/oit-news/firefox_bb_bad_still.png" width="175" style="max-width: 100%; height: auto;">Yesterday, DoIT began receiving reports from instructors that their course menus were  obscured when they used the Firefox web browser (see example at right). We worked with Blackboard, which identified the source of the problem (a missing or corrupt icon image, perhaps a result following the Service Pack 2 upgrade last Friday night during the <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/blackboard_down_13.html" rel="nofollow external" class="bo">scheduled maintenance</a> window), and implemented the solution this morning. 
    
    To clarify, DoIT always tests Blackboard upgrades, service packs and hot fixes before implementing in production. We did not see this issue on our Bb test environment, and do not know why the issue manifested itself yesterday (four days after the SP2 implementation). We are working with Blackboard to confirm the cause of the missing image file, but for now the issue appears to be resolved.</div>
]]>
</Body>
<Summary>Yesterday, DoIT began receiving reports from instructors that their course menus were  obscured when they used the Firefox web browser (see example at right). We worked with Blackboard, which...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/09/instructor_disp.html</Website>
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<PostedAt>Wed, 01 Sep 2010 11:11:26 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2309" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/2309">
<Title>Performance of myUMBC on Tuesday, August 31, 2010</Title>
<Body>
<![CDATA[
    <div class="html-content">Today, <em>m</em>yUMBC users have been experiencing authentication errors and slowness. Initially, the typical message was a “shibboleth listener error.” We believe we have identified the cause of the authentication error and implemented a fix, which we are continuing to monitor.
    
    In addition, we know there are ongoing issues with slow page loads. DoIT staff are working late to change a few system parameters, and will be monitoring performance of the <em>my</em>UMBC environment tonight and tomorrow.
    
    In the meantime, you can login directly to most of the services that you typically see in <em>my</em>UMBC. To make this easier, the DoIT web site now has a <a href="http://www.umbc.edu/doit/myumbc.html" rel="nofollow external" class="bo">link to a temporary web page with direct links to many of the various campus services</a>.</div>
]]>
</Body>
<Summary>Today, myUMBC users have been experiencing authentication errors and slowness. Initially, the typical message was a “shibboleth listener error.” We believe we have identified the cause of the...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/performance_of.html</Website>
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<PostedAt>Tue, 31 Aug 2010 18:34:04 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2288" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/2288">
<Title>Sign Up For Google@UMBC Today!</Title>
<Body>
<![CDATA[
    <div class="html-content">If you are ready to experience an entirely new collaborative experience then Google@UMBC is right for you. If you are interested in signing up or just want to know more then <a href="https://sites.google.com/a/umbc.edu/gmail-migration/home/google-sign-up-steps" rel="nofollow external" class="bo"><strong>please visit UMBC's support site</strong></a> hosted using Google Sites.
    
    
    <strong>Previous Google Post</strong>
    <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/google_apps_is.html" rel="nofollow external" class="bo">http://www.umbc.edu/blogs/oit-news/archives/2010/08/google_apps_is.html</a>
    </div>
]]>
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<Summary>If you are ready to experience an entirely new collaborative experience then Google@UMBC is right for you. If you are interested in signing up or just want to know more then please visit UMBC's...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/sign_up_for_goo.html</Website>
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<NewsItem contentIssues="false" id="2227" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/2227">
<Title>ResNet Blitz - August 27, 28, 30. Sign Up Now!</Title>
<Body>
<![CDATA[
    <div class="html-content">Welcome back! To make your transition easier, the Department of Information Technology has provided a simple form that you can use to request assistance, should you experience difficulty in connecting to the UMBC network. DoIt staff will be available at the residence halls and apartments on Friday, Saturday and Monday to resolve these issues. The forms to request assistance are available at every front desk of all residence halls, at the Help Desk front desk (ENGR building room 020), on <a href="http://my.umbc.edu">http://my.umbc.edu</a> and <a href="http://resnet.umbc.edu">http://resnet.umbc.edu</a>.</div>
]]>
</Body>
<Summary>Welcome back! To make your transition easier, the Department of Information Technology has provided a simple form that you can use to request assistance, should you experience difficulty in...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/resnet_blitz_au.html</Website>
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<PostedAt>Tue, 24 Aug 2010 09:00:00 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2232" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/2232">
<Title>Changes in How Faculty Can Get Blackboard Help</Title>
<Body>
<![CDATA[
    <div class="html-content">Starting today, the Division of Information Technology (DoIT) is directing faculty to the <a href="http://www.umbc.edu/oit" rel="nofollow external" class="bo">DoIT Help Desk</a> to resolve basic (tier 1) Blackboard issues or escalate to DoIT's Instructional Technology &amp; New Media <a href="http://www.umbc.edu/oit/itnm" rel="nofollow external" class="bo">group</a>. Presidium Learning will continue to support basic (tier 1) student Blackboard issues, excluding DoIT's auto-enrollment and auto-course creation processes, which are unique to UMBC. 
    
    Generally speaking, tier 1 IT support refers to basic but frequent end user support (e.g., forgotten passwords), tier 2 refers to less frequent but more advanced application support (e.g., how to export/import a course or use the grade center), and tier 3 refers to a handful of back end, but high impact system administration issues (e.g., server is down).</div>
]]>
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<Summary>Starting today, the Division of Information Technology (DoIT) is directing faculty to the DoIT Help Desk to resolve basic (tier 1) Blackboard issues or escalate to DoIT's Instructional Technology...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/doit_announces_2.html</Website>
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<PostedAt>Mon, 23 Aug 2010 15:47:43 -0400</PostedAt>
<EditAt>Tue, 24 Aug 2010 10:47:43 -0400</EditAt>
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<NewsItem contentIssues="false" id="2233" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/2233">
<Title>Anecdotal Reports of System Slowness After Bb 9.1 Upgrade</Title>
<Body>
<![CDATA[
    <div class="html-content">Early after the <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/04/umbc_blackboard_3.html" rel="nofollow external" class="bo">Blackboard 9.1 upgrade at the end of May</a>, DoIT received a few anecdotal reports of slowness in the new version of Blackboard. While we've not been able to consistently replicate these issues for further analysis, we have been in frequent contact with Blackboard, which has inspected our system and found nothing out of the ordinary.</div>
]]>
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<Summary>Early after the Blackboard 9.1 upgrade at the end of May, DoIT received a few anecdotal reports of slowness in the new version of Blackboard. While we've not been able to consistently replicate...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/anecdotal_repor.html</Website>
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<PostedAt>Mon, 23 Aug 2010 14:51:09 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2237" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/2237">
<Title>Support for WT &amp; SP 2011 Hybrid Courses,...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Support for WT &amp; SP 2011 Hybrid Courses, Instructional ContinuityWhile the Fall semester starts next week, the Division of Information Technology (in partnership with the Provost's Office and Continuing &amp; Professional Studies), is providing support for hybrid learning and instructional continuity. Specifically, departmental course proposals are due to the Registrar's Office September 10 (for Winter), and October 1 (for Spring). Faculty who have support from a chair and meet Fall <a href="http://www.umbc.edu/oit/hybrid/requirements" rel="nofollow external" class="bo">requirements</a> of the Alternate Delivery Program (ADP) can receive a one-time, $2,500 course development stipend. Space in the ADP is limited, and DoIT encourages faculty to carefully consider how (and why) they are actively using instructional technologies now, but the following resources may be helpful in deciding whether to identify a Winter or Spring 2011 course proposal for "hybrid" or "online" delivery:</div>
]]>
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<Summary>Full Title: Support for WT &amp; SP 2011 Hybrid Courses, Instructional ContinuityWhile the Fall semester starts next week, the Division of Information Technology (in partnership with the Provost's...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/support_for_wt_1.html</Website>
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<PostedAt>Mon, 23 Aug 2010 07:29:37 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2102" important="false" status="posted" url="https://my3.my.umbc.edu/groups/doit/posts/2102">
<Title>Computer Replacement Initiative Deployment Delayed</Title>
<Body>
<![CDATA[
    <div class="html-content">Due to circumstances beyond the control of DoIT, installation of computers as part of the Computer Replacement Initiative (CRI) has been delayed until the end of September. This deployment had been planned to begin at the end of July.
    
    The reason for the delay is that our vendor, Dell, has recently began offering to its corporate customers an "environmentally friendly" shipping option that avoids excessive use of non-biodegradable packing materials. DoIT, as a part of its commitment to sustainability, chose this optional shipping method when the order was placed. Unfortunately, Dell has experienced various difficulties in executing these orders, and has informed us that it will be some weeks before our computers arrive in their "eco-friendly" packing.
    
    DoIT apologizes for the inconvenience, and thanks those affected for their continued patience.</div>
]]>
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<Summary>Due to circumstances beyond the control of DoIT, installation of computers as part of the Computer Replacement Initiative (CRI) has been delayed until the end of September. This deployment had...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/computer_replac_2.html</Website>
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<PostedAt>Fri, 13 Aug 2010 12:41:06 -0400</PostedAt>
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