Services Status

All Systems Operational

About This Site

Welcome to Anthology’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

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Anthology is the largest education technology and services company in the world.
https://www.anthology.com/about-us

Uptime over the past 90 days. View historical uptime.
Global Operational
90 days ago
99.71 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Anthology Support Center Operational
90 days ago
100.0 % uptime
Today
Anthology Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.anthology.com Operational
90 days ago
100.0 % uptime
Today
Blackboard - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Blackboard - Mobile Services - Global Operational
90 days ago
99.74 % uptime
Today
Blackboard - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Blackboard - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Blackboard - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
100.0 % uptime
Today
Anthology Illuminate Operational
90 days ago
95.92 % uptime
Today
Blackboard - SaaS - Global Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (Global) Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
99.99 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (US) Operational
90 days ago
99.99 % uptime
Today
Blackboard – SaaS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Blackboard – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (NAHE & LAC) ? Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
99.98 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (Asia Pacific) Operational
90 days ago
99.88 % uptime
Today
Blackboard – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (Asia Pacific) Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Anthology Illuminate ? Operational
90 days ago
100.0 % uptime
Today
Europe & Middle East Operational
90 days ago
100.0 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (Europe) Operational
90 days ago
100.0 % uptime
Today
Blackboard – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (EMEA) Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Africa Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (Africa) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Blackboard SaaS 3900.116.0: Maintenance Production Release (scheduled for May 8, 2025) May 8, 2025 04:00 - May 9, 2025 04:00 EDT

Anthology will be deploying a Blackboard SaaS 3900.116.0 Maintenance Release to Production environments.

Scheduled for May 8, 2025
Posted on May 07, 2025 - 08:09 EDT
May 8, 2025

No incidents reported today.

May 7, 2025
Blackboard SaaS 3900.118.0: Feature Test/Stage Release (scheduled for May 6, 2025)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
May 7, 08:08 EDT
Update - Release is currently in progress. Full build number is 3900.118.0-rel.6+71093f0. Please refer to the release notes for more details on this feature release: https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes
May 6, 14:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 04:00 EDT
Scheduled - Anthology will be deploying the Blackboard SaaS 3900.118.0 Feature Release to Test and Staging environments.

Scheduled for May 6, 2025
Apr 30, 09:52 EDT
May 6, 2025
May 5, 2025

No incidents reported.

May 4, 2025
Upcoming Anthology Support Center Maintenance Window
Completed - The scheduled maintenance has been completed.
May 4, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 20:00 EDT
Scheduled - Starting Friday, May 2, 2025, the Anthology Support Center will undergo maintenance.

Planned Start Time: 8:00 pm EDT, Friday, May 2, 2025
Planned End Time: 8:00 pm EDT, Sunday, May 4, 2025

During this window, case status update emails will not be sent, however, we anticipate that you will still be able to log in to create and manage your cases. If you experience any prolonged disruption to your system access during this window, please contact us by phone at 1.800.483.9106 or one of our international numbers listed on our Contact Us page (https://blackboard.my.site.com/Support/s/contact-us).
May 1, 17:06 EDT
May 3, 2025

No incidents reported.

May 2, 2025
Blackboard Mobile App Login Issues
Resolved - This incident has been resolved, and it was observed that clients are operating normally.
May 2, 09:43 EDT
Monitoring - Our Technical Team has fixed the issue. Observed that clients are operating normally, and we are monitoring the results.
Apr 30, 18:19 EDT
Investigating - Users trying to access the Blackboard mobile app on Android or iOS devices are experiencing issues logging in. We are investigating the issues and will provide updates as soon as they are available. Thank you for your patience as we investigate this issue.
Apr 30, 15:03 EDT
Blackboard SaaS 3900.116.0: Feature Production Release (scheduled for May 1, 2025)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
May 2, 09:08 EDT
Update - Release is currently in progress. Full build number is 3900.116.0-rel.17+42cb77b. Please refer to the release notes for more details on this feature release: https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes
May 1, 11:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 04:00 EDT
Scheduled - Anthology will be deploying the Blackboard SaaS 3900.116.0 Feature Release to Production environments.

Scheduled for May 1, 2025
Apr 28, 10:01 EDT
May 1, 2025
Apr 30, 2025
Blackboard SaaS 3900.116.0: Maintenance Test/Stage Release (scheduled for Apr 29, 2025)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Apr 30, 09:50 EDT
Update - Release is currently in progress. Full build number is 3900.116.0-rel.17+42cb77b. Please refer to the Anthology Support Center for more details on this maintenance release: https://blackboard.my.site.com/Support/s/article/Blackboard-Learn-3900-116-Release
Apr 29, 11:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 04:00 EDT
Scheduled - Anthology will be deploying a Blackboard SaaS 3900.116.0 Maintenance Release to Test and Staging environments.

Scheduled for April 29, 2025
Apr 28, 10:00 EDT
Apr 29, 2025
Apr 28, 2025
Bb Annotate Update US/Canada (April 28)
Completed - The scheduled maintenance is complete.
Apr 28, 09:58 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 01:00 EDT
Scheduled - The Bb Annotate update for US and Canada is now scheduled for April 28, 2025, starting at 1 AM EST.
Apr 22, 15:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 05:00 EDT
Update - The planned Bb Annotate update scheduled for April 10, 2025, at 5 AM EST has been postponed.

We encountered an unexpected issue during our final upgrade preparations. Out of caution, we have decided to delay the update while we work to resolve the issue. A new date will be provided when available.
Apr 8, 12:26 EDT
Scheduled - Bb Annotate will be updated on April 10, 2025, starting at 5 AM EST. As part of this update, the Document Engine will be upgraded from version 1.2.2 to 1.4.5. This release includes general improvements and optimizations to enhance performance and reliability.

Customers in US and Canada will be affected.
Apr 2, 13:19 EDT
Apr 27, 2025
Upcoming Anthology Support Center Maintenance Window
Completed - The scheduled maintenance has been completed.
Apr 27, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 20:00 EDT
Scheduled - Starting Friday, April 25, 2025, the Anthology Support Center will undergo maintenance.

Planned Start Time: 8:00 pm EDT, Friday, April 25, 2025
Planned End Time: 8:00 pm EDT, Sunday, April 27, 2025

During this window, case status update emails will not be sent, however, we anticipate that you will still be able to log in to create and manage your cases. If you experience any prolonged disruption to your system access during this window, please contact us by phone at 1.800.483.9106 or one of our international numbers listed on our Contact Us page (https://blackboard.my.site.com/Support/s/contact-us).
Apr 23, 16:08 EDT
Apr 26, 2025

No incidents reported.

Apr 25, 2025
Blackboard SaaS 3900.114.0: Maintenance Production Release (scheduled for Apr 24, 2025)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Apr 25, 08:23 EDT
Update - Release is currently in progress. Full build number is 3900.114.0-rel.32+4691f55. Please refer to the Anthology Support Center for more details on this maintenance release: https://blackboard.my.site.com/Support/s/article/Blackboard-Learn-3900-114-Release
Apr 24, 12:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 04:00 EDT
Scheduled - Anthology will be deploying a Blackboard SaaS 3900.114.0 Maintenance Release to Production environments.

Scheduled for April 24, 2025
Apr 18, 10:43 EDT
Apr 24, 2025
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