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<NewsItem contentIssues="false" id="8507" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/8507">
<Title>Known Issue: Students Can't Access Bb Course Files</Title>
<Body>
<![CDATA[
    <div class="html-content">DoIT is tracking a problem that has emerged in a dozen Fall 2011 Blackboard courses in which students see the following error:
    
    <blockquote>
    <img alt="The specified resource was not found or you do not have permission to access it." src="http://www.umbc.edu/blogs/oit-news/2011-09-07_0805.png" width="400" style="max-width: 100%; height: auto;">
    </blockquote>
    
    <strong>Workaround</strong>
    
    Actually, the files DO exist in the course, but need to be <a href="https://wiki.umbc.edu/x/cQBpAQ" rel="nofollow external" class="bo">re-linked</a> (NOT re-uploaded). We understand this is a challenging problem and workaround at a very hectic time of year. We have submitted a support ticket into Blackboard, which is working to dentify the cause of this problem. We will update UMBC Bb instructors as we learn more.</div>
]]>
</Body>
<Summary>DoIT is tracking a problem that has emerged in a dozen Fall 2011 Blackboard courses in which students see the following error:        Workaround  Actually, the files DO exist in the course, but...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/09/known_issue_stu_1.html</Website>
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<Tag>blackboard</Tag>
<Tag>internet</Tag>
<Tag>known-issues</Tag>
<Tag>news</Tag>
<Tag>teaching-and-learning</Tag>
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<PostedAt>Wed, 07 Sep 2011 08:53:26 -0400</PostedAt>
<EditAt>Wed, 07 Sep 2011 08:53:26 -0400</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="8061" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/8061">
<Title>UMBC Blackboard Update: FA2011</Title>
<Body>
<![CDATA[
    <div class="html-content">UMBC Blackboard update is provided by the Division of Information Technology for students, faculty and staff using Blackboard at UMBC. If you have questions or need help, please consult the <a href="https://wiki.umbc.edu/display/faq/Blackboard" rel="nofollow external" class="bo">Blackboard Help tab</a> inside Blackboard or directly at <a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo">www.umbc.edu/blackboard/help</a>. You  can also contact the Technology Support Center (formerly the Help Desk) at 410.455.3838 or submit an RT (Request Tracker) ticket via the <a href="https://my.umbc.edu/go/request-help" rel="nofollow external" class="bo">myUMBC Help menu</a> or directly at <a href="http://rt.umbc.edu" rel="nofollow external" class="bo">http://rt.umbc.edu</a>.
    
    <strong>HEADLINES</strong>
    
    1. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/07/fa2011_bb_cours.html" rel="nofollow external" class="bo">Fall Course Shells Created on July 11</a>
    2. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/fyi_bb_courses_2.html" rel="nofollow external" class="bo">Bb Courses Older than Fall 2005 Will Be Deleted Aug. 26</a>
    3. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/umbc_blackboard_9.html" rel="nofollow external" class="bo">UMBC Blackboard Help Now Part of myUMBC Help Wiki</a>
    4. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/fa2011_blackboa.html" rel="nofollow external" class="bo">FA2011 Bb Drop-in Sessions</a>
    5. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/known_issue_bla_1.html" rel="nofollow external" class="bo">Known Issue: Blackboard compatible browsers</a>
    6. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/blackboard_week.html" rel="nofollow external" class="bo">Blackboard Weekly Maintenance Schedule Reminder</a>
    7. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/04/end_of_lo_build.html" rel="nofollow external" class="bo">End of LO Building Block (Blogs/ Wikis/ Journals)</a>
    8. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/wt_2011_alterna.html" rel="nofollow external" class="bo">WT2011  Alternate Delivery Program Provides Hybrid Course Support</a>
    9. <a href="http://www.educause.edu/ELI2012" rel="nofollow external" class="bo">FYI: ELI Annual Meeting Presentation Proposals Due September 7</a></div>
]]>
</Body>
<Summary>UMBC Blackboard update is provided by the Division of Information Technology for students, faculty and staff using Blackboard at UMBC. If you have questions or need help, please consult the...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/08/umbc_blackboard_8.html</Website>
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<Tag>blackboard</Tag>
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<PostedAt>Thu, 25 Aug 2011 06:49:00 -0400</PostedAt>
<EditAt>Thu, 25 Aug 2011 06:49:00 -0400</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="8059" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/8059">
<Title>UMBC Blackboard Help Now Part of myUMBC Help Wiki</Title>
<Body>
<![CDATA[
    <div class="html-content">As part of campus-wide <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/07/doit_it_support.html" rel="nofollow external" class="bo">user support changes</a> announced by the Division of Information Technology (DoIT) earlier this summer, the Blackboard Help tab inside Bb (available at <a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo">www.umbc.edu/blackboard/help</a>) is now run by the “Find Help - FAQ” wiki on the myUMBC Help menu.</div>
]]>
</Body>
<Summary>As part of campus-wide user support changes announced by the Division of Information Technology (DoIT) earlier this summer, the Blackboard Help tab inside Bb (available at...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/08/umbc_blackboard_9.html</Website>
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<Tag>blackboard</Tag>
<Tag>general</Tag>
<Tag>hybrid</Tag>
<Tag>news</Tag>
<Tag>teaching-and-learning</Tag>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Wed, 24 Aug 2011 07:16:08 -0400</PostedAt>
<EditAt>Wed, 24 Aug 2011 07:16:08 -0400</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="8039" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/8039">
<Title>WT 2012 Alternate Delivery Program Provides Hybrid...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: WT 2012 Alternate Delivery Program Provides Hybrid Course SupportThe <a href="http://my.umbc.edu/groups/doit-hybrid/documents/719" rel="nofollow external" class="bo">Alternate Delivery Program</a> (ADP),  sponsored by the <a href="http://www.umbc.edu/provost/" rel="nofollow external" class="bo">Office of the Provost</a>, and the <a href="http://umbc.edu/summer" rel="nofollow external" class="bo">Office of Summer , Winter and Special Programs,</a> provides funding to faculty redesigning a course for hybrid delivery.  Instructional design and technology support are also provided by the <a href="http://umbc.eu/fdc" rel="nofollow external" class="bo">Faculty Development Center (FDC)</a> and <a href="http://umbc.edu/oit" rel="nofollow external" class="bo">Division of Information Technology</a> (DoIT).  Faculty need to complete <a href="http://my.umbc.edu/groups/doit-hybrid/documents/720" rel="nofollow external" class="bo">a series of requirements</a> including developing and <a href="http://my.umbc.edu/groups/doit-hybrid/documents/754" rel="nofollow external" class="bo">presenting two online course exercises</a>.  The WT 2012 ADP cohort will begin in mid-September.  Interested faculty should read through <a href="http://my.umbc.edu/groups/doit-hybrid/documents/720" rel="nofollow external" class="bo">the requirements</a> and self enroll in the Hybrid Course Design Workshop Bb Organization by September 9.  For more information contact Karin Readel at <a href="mailto:readel@umbc.edu">readel@umbc.edu</a>.</div>
]]>
</Body>
<Summary>Full Title: WT 2012 Alternate Delivery Program Provides Hybrid Course SupportThe Alternate Delivery Program (ADP),  sponsored by the Office of the Provost, and the Office of Summer , Winter and...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/08/wt_2011_alterna.html</Website>
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<Tag>hybrid</Tag>
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<Group token="doit">Division of Information Technology (DoIT)</Group>
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<PostedAt>Tue, 23 Aug 2011 21:04:12 -0400</PostedAt>
<EditAt>Tue, 23 Aug 2011 21:04:12 -0400</EditAt>
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<NewsItem contentIssues="false" id="8037" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/8037">
<Title>Known Issue: Blackboard Supported Browsers</Title>
<Body>
<![CDATA[
    <div class="html-content">DoIT staff have received a number of reports from faculty and students regarding incompatibilities between Blackboard and some of the newer versions of web browsers. Examples include the gradecenter not loading completely, documents not being accessible, and quiz links not working. As previously reported, the version of Blackboard we run (Bb Learn 9.1 SP 2) is fixed, whereas web browsers are not. The workaround for this known issue is to use one of the officially supported browsers.
    
    To view a list of ALL supported browsers please read our faq on 	<a href="https://wiki.umbc.edu/x/RgdQ">https://wiki.umbc.edu/x/RgdQ</a></div>
]]>
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<Summary>DoIT staff have received a number of reports from faculty and students regarding incompatibilities between Blackboard and some of the newer versions of web browsers. Examples include the...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/08/known_issue_bla_1.html</Website>
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<Tag>blackboard</Tag>
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<PostedAt>Tue, 23 Aug 2011 20:28:13 -0400</PostedAt>
<EditAt>Tue, 23 Aug 2011 20:28:13 -0400</EditAt>
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<NewsItem contentIssues="false" id="8032" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/8032">
<Title>Blackboard Weekly Maintenance Schedule Reminder</Title>
<Body>
<![CDATA[
    <div class="html-content">This is just a friendly reminder to the UMBC campus community of the <a href="http://www.umbc.edu/blogs/oit-news/archives/2007/09/weekly_blackboa.html" rel="nofollow external" class="bo">Blackboard weekly maintenance schedule window </a>from Friday 10 pm to Saturday 1 am.  Although this maintenance window is not always utilized, DoIT Staff will now be regularly implementing server updates on the last Friday of each month, starting with August 26, 2011. Reminder notices about the downtime will be posted several days in advance.  Blackboard instructors should take note of the weekly maintenance window, and as a general rule, refrain from assigning any work that is due on Blackboard during this time.  Similarly students should understand that Blackboard may be unavailable each week from Friday 10 pm  - Saturday 1 am.
    
    We apologize for any inconvenience and appreciate your patience as we maintain these critical systems.</div>
]]>
</Body>
<Summary>This is just a friendly reminder to the UMBC campus community of the Blackboard weekly maintenance schedule window from Friday 10 pm to Saturday 1 am.  Although this maintenance window is not...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/08/blackboard_week.html</Website>
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<Tag>blackboard</Tag>
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<Group token="doit">Division of Information Technology (DoIT)</Group>
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<PostedAt>Tue, 23 Aug 2011 13:35:35 -0400</PostedAt>
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<NewsItem contentIssues="false" id="7995" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/7995">
<Title>UPDATE:  FYI: Bb Courses Older Than FA2005 Will Be...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: UPDATE:  FYI: Bb Courses Older Than FA2005 Will Be Deleted 8/25UPDATE:  DoIT has pushed back the date to remove Bb courses older than FA2005 by one day, to Friday, August, 26 at 3 pm.
    
    -----
    
    In accordance with the <a href="http://www.umbc.edu/blogs/oit-news/archives/2009/05/faculty_senate.html" rel="nofollow external" class="bo">Blackboard Course Retention Policy</a>, all Blackboard courses older than Fall 2005 will be deleted. DoIT has scheduled this removal for Thursday, August 25, 2011 at 3 p.m. No downtime will be required.
    
    Instructors are encouraged to <a href="http://ondemand.blackboard.com/r91/movies/bb91_grade_center_working_offline.htm" rel="nofollow external" class="bo">download and keep a copy of the Grade Center</a> for any affected courses. Instructors may also <a href="https://wiki.umbc.edu/x/FIBaAQ" rel="nofollow external" class="bo">archive an entire course</a>, and keep a local copy for their records. Be aware though that only DoIT system administrators can "restore" an archived course on the UMBC Blackboard production server.</div>
]]>
</Body>
<Summary>Full Title: UPDATE:  FYI: Bb Courses Older Than FA2005 Will Be Deleted 8/25UPDATE:  DoIT has pushed back the date to remove Bb courses older than FA2005 by one day, to Friday, August, 26 at 3 pm....</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/08/fyi_bb_courses_2.html</Website>
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<PostedAt>Sun, 21 Aug 2011 12:33:04 -0400</PostedAt>
<EditAt>Sun, 21 Aug 2011 12:33:04 -0400</EditAt>
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<NewsItem contentIssues="false" id="7791" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/7791">
<Title>FA2011 Blackboard Drop-in Sessions</Title>
<Body>
<![CDATA[
    <div class="html-content">DoIT is offering drop in Blackboard Drop-in sessions to assist and help faculty prepare for the fall semester<p>
    
    The following <strong>one hour</strong> drop in sessions will be held in Engineering 025.  DoIT staff members will be available to work one-on-one with with users who show up during the designated times.</p><p>
    
    Additional dates and times may be added as demand warrants.</p></div>
]]>
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<Summary>DoIT is offering drop in Blackboard Drop-in sessions to assist and help faculty prepare for the fall semester   The following one hour drop in sessions will be held in Engineering 025.  DoIT staff...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/08/fa2011_blackboa.html</Website>
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<Tag>general</Tag>
<Tag>teaching-and-learning</Tag>
<Tag>training</Tag>
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<PostedAt>Mon, 01 Aug 2011 14:15:46 -0400</PostedAt>
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<NewsItem contentIssues="false" id="7792" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/7792">
<Title>myUMBC Password Change Required of Faculty/Staff</Title>
<Body>
<![CDATA[
    <div class="html-content"><strong>Last Updated : August 12, 2011</strong>
    As part of preparation for the Legislative Audit of IT services at UMBC we are <strong>requiring all faculty and staff to change their password by October 11th, 2011.</strong>
    
    In the last audit UMBC had a finding due to password management. UMBC utilizes the password model developed by the National Institute of Standards, 800-63. Over the last three years we have streamlined and improved this process. However, DoIT wants to make certain that we are in compliance and the best way to ensure that is to require a password change prior to the fall semester. We anticipate that for most people the password change process will take a few minutes of time.
    
    <strong>Starting the week of August 15th</strong>, when you access myUMBC or any web-based resource requiring your password, you will be notified that you must change your password. We know that there may be times you are trying to get something done quickly and have built into the password change process the option of deferring to change your password up to ten times. After the tenth time you will be placed in the password change process automatically.
    
    <strong>NOTE:</strong> <em>If you changed your password in the prior 180 days you will be exempted from this mandatory password change.</em>
    
    Also, as part of the password change process you will be required to select  additional security questions that will be used in the event you forget your password and need to get it reset. We will also be asking for your cell phone number. As a precaution, we use your cell phone number to alert you via text message if your password is being reset. In addition, we will allow you to call into our user support from that phone number to get your password reset. This is very helpful for faculty and staff that may work off-campus and need there password reset.
    
    To support campus users we have developed two resources:
    <em> How do I change my myUMBC password? <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=1867939" rel="nofollow external" class="bo">https://wiki.umbc.edu/pages/viewpage.action?pageId=1867939</a>
    
    <em> How do I setup my security questions to recover a forgotten password? <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=1867908" rel="nofollow external" class="bo">https://wiki.umbc.edu/pages/viewpage.action?pageId=1867908</a>
    
    We appreciate your cooperation in this important audit activity.</em></em></div>
]]>
</Body>
<Summary>Last Updated : August 12, 2011 As part of preparation for the Legislative Audit of IT services at UMBC we are requiring all faculty and staff to change their password by October 11th, 2011.  In...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/08/myumbc_password.html</Website>
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<PostedAt>Mon, 01 Aug 2011 10:45:23 -0400</PostedAt>
<EditAt>Mon, 01 Aug 2011 10:45:23 -0400</EditAt>
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<NewsItem contentIssues="false" id="7780" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/7780">
<Title>myUMBC Update</Title>
<Body>
<![CDATA[
    <div class="html-content">On July 29, 2011 the myUMBC system was updated to improve the myUMBC groups system. One important change provides a new group category of institutional group. An institutional group must be requested by a staff or faculty member and allows you to "enroll" people in a group. 
    
    A second change is that group news and group events are automatically added to your start page so they are easy to follow. 
    
    Finally, if you are using Google calendar, we have now integrated the "Calendar" item in the dashboard with Google calendar. Hovering your mouse over the Calendar menu item will show your calendar for the day. Clicking the entry will open Google calendar.
    
    For more information on all the enhancements in this update of myUMBC please go to <a href="http://my.umbc.edu/about/whatsnew#" rel="nofollow external" class="bo">http://my.umbc.edu/about/whatsnew#</a>.</div>
]]>
</Body>
<Summary>On July 29, 2011 the myUMBC system was updated to improve the myUMBC groups system. One important change provides a new group category of institutional group. An institutional group must be...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/08/myumbc_update.html</Website>
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<PostedAt>Mon, 01 Aug 2011 09:58:07 -0400</PostedAt>
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