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<NewsItem contentIssues="false" id="2309" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/2309">
<Title>Performance of myUMBC on Tuesday, August 31, 2010</Title>
<Body>
<![CDATA[
    <div class="html-content">Today, <em>m</em>yUMBC users have been experiencing authentication errors and slowness. Initially, the typical message was a “shibboleth listener error.” We believe we have identified the cause of the authentication error and implemented a fix, which we are continuing to monitor.
    
    In addition, we know there are ongoing issues with slow page loads. DoIT staff are working late to change a few system parameters, and will be monitoring performance of the <em>my</em>UMBC environment tonight and tomorrow.
    
    In the meantime, you can login directly to most of the services that you typically see in <em>my</em>UMBC. To make this easier, the DoIT web site now has a <a href="http://www.umbc.edu/doit/myumbc.html" rel="nofollow external" class="bo">link to a temporary web page with direct links to many of the various campus services</a>.</div>
]]>
</Body>
<Summary>Today, myUMBC users have been experiencing authentication errors and slowness. Initially, the typical message was a “shibboleth listener error.” We believe we have identified the cause of the...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/performance_of.html</Website>
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<PostedAt>Tue, 31 Aug 2010 18:34:04 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2288" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/2288">
<Title>Sign Up For Google@UMBC Today!</Title>
<Body>
<![CDATA[
    <div class="html-content">If you are ready to experience an entirely new collaborative experience then Google@UMBC is right for you. If you are interested in signing up or just want to know more then <a href="https://sites.google.com/a/umbc.edu/gmail-migration/home/google-sign-up-steps" rel="nofollow external" class="bo"><strong>please visit UMBC's support site</strong></a> hosted using Google Sites.
    
    
    <strong>Previous Google Post</strong>
    <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/google_apps_is.html" rel="nofollow external" class="bo">http://www.umbc.edu/blogs/oit-news/archives/2010/08/google_apps_is.html</a></div>
]]>
</Body>
<Summary>If you are ready to experience an entirely new collaborative experience then Google@UMBC is right for you. If you are interested in signing up or just want to know more then please visit UMBC's...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/sign_up_for_goo.html</Website>
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<PostedAt>Mon, 30 Aug 2010 02:16:06 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2264" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/2264">
<Title>How New Employees/Instructors Get Access to Bb Courses</Title>
<Body>
<![CDATA[
    <div class="html-content">As <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/fall_bb_course.html" rel="nofollow external" class="bo">announced</a> earlier this month, all FA2010 Blackboard courses were auto-created on July 15. Since then, DoIT has auto-created new Blackboard course shells every day, whenever a new course with a named instructor of record has been added to the Schedule of Classes. In order for this process to work, department scheduling coordinators, the Registrar's Office and the new employee each need to complete specific steps (described below):</div>
]]>
</Body>
<Summary>As announced earlier this month, all FA2010 Blackboard courses were auto-created on July 15. Since then, DoIT has auto-created new Blackboard course shells every day, whenever a new course with a...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/how_new_employe_1.html</Website>
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<PostedAt>Thu, 26 Aug 2010 16:11:47 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2298" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/2298">
<Title>How New Employees/Instructors Get Access to Bb Courses</Title>
<Body>
<![CDATA[
    <div class="html-content">As <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/fall_bb_course.html" rel="nofollow external" class="bo">announced</a> earlier this month, all FA2010 Blackboard courses were auto-created on July 15. Since then, DoIT has auto-created new Blackboard course shells every day, whenever a new course with a named instructor of record has been added to the Schedule of Classes. In order for this process to work, department scheduling coordinators, Human Resources, the Registrar's Office and the new employee each need to complete specific steps (described or <a href="http://www.umbc.edu/blogs/oit-news/ExistingFacultyHireProcess.png" rel="nofollow external" class="bo">illustrated</a> below):</div>
]]>
</Body>
<Summary>As announced earlier this month, all FA2010 Blackboard courses were auto-created on July 15. Since then, DoIT has auto-created new Blackboard course shells every day, whenever a new course with a...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/how_new_employe.html</Website>
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<PostedAt>Thu, 26 Aug 2010 16:11:47 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2244" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/2244">
<Title>Blackboard Down for Maintenance from 10 pm Fri. 8/27...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Blackboard Down for Maintenance from 10 pm Fri. 8/27 to 1 am Sat. 8/28The UMBC Blackboard server will be down for three hours of <a href="http://www.umbc.edu/blogs/oit-news/archives/2007/09/weekly_blackboa.html" rel="nofollow external" class="bo">scheduled maintenance </a> starting this Friday, August 27, at 10 p.m.</div>
]]>
</Body>
<Summary>Full Title: Blackboard Down for Maintenance from 10 pm Fri. 8/27 to 1 am Sat. 8/28The UMBC Blackboard server will be down for three hours of scheduled maintenance  starting this Friday, August 27,...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/blackboard_down_13.html</Website>
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<PostedAt>Wed, 25 Aug 2010 12:15:54 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2238" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/2238">
<Title>UMBC Blackboard Update: FA2010</Title>
<Body>
<![CDATA[
    <div class="html-content">UMBC Blackboard update is provided by the Division of Information Technology for students, faculty and staff using Blackboard at UMBC.  If you have questions or need help, please consult the <a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo">Blackboard Help tab</a> inside Blackboard or directly at <a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo">http://www.umbc.edu/blackboard/help</a>.  You can also contact the DoIT Help Desk at 410.455.3838, ENGR Room 020.  Students may submit a help request via the 24/7 Blackboard Support portal at <a href="http://bbsupport.umbc.edu" rel="nofollow external" class="bo">http://bbsupport.umbc.edu</a>.
    
    <strong>HEADLINES</strong>
    
    1. <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/fall_bb_course.html" rel="nofollow external" class="bo">Fall Bb Course Shells Created 7/15; Daily Updates Continue</a>
    2. <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/blackboard_upgr.html" rel="nofollow external" class="bo">Blackboard Upgraded to Bb Learn 9.1; New Features and Known Issues</a>
    3. <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/top_5_start_of.html" rel="nofollow external" class="bo">Top 5 Start of Semester Blackboard Tips</a>
    4. <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/doit_announces_2.html" rel="nofollow external" class="bo">Changes in How Faculty Can Get Blackboard Help</a>
    5. <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/support_for_wt_1.html" rel="nofollow external" class="bo">Support for WT &amp; SP 2011 Hybrid Courses, Instructional Continuity</a>
    6. <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/05/a_case_for_usin_1.html" rel="nofollow external" class="bo">A Case for Using the Blackboard Grade Book</a>
    7. <a href="http://www.umbc.edu/blogs/oit-news/archives/2009/08/changes_in_requ_1.html" rel="nofollow external" class="bo">Reminder: How to Request AV Services</a></div>
]]>
</Body>
<Summary>UMBC Blackboard update is provided by the Division of Information Technology for students, faculty and staff using Blackboard at UMBC.  If you have questions or need help, please consult the...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/umbc_blackboard_5.html</Website>
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<PostedAt>Tue, 24 Aug 2010 17:58:29 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2227" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/2227">
<Title>ResNet Blitz - August 27, 28, 30. Sign Up Now!</Title>
<Body>
<![CDATA[
    <div class="html-content">Welcome back! To make your transition easier, the Department of Information Technology has provided a simple form that you can use to request assistance, should you experience difficulty in connecting to the UMBC network. DoIt staff will be available at the residence halls and apartments on Friday, Saturday and Monday to resolve these issues. The forms to request assistance are available at every front desk of all residence halls, at the Help Desk front desk (ENGR building room 020), on <a href="http://my.umbc.edu">http://my.umbc.edu</a> and <a href="http://resnet.umbc.edu">http://resnet.umbc.edu</a>.</div>
]]>
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<Summary>Welcome back! To make your transition easier, the Department of Information Technology has provided a simple form that you can use to request assistance, should you experience difficulty in...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/resnet_blitz_au.html</Website>
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<PostedAt>Tue, 24 Aug 2010 09:00:00 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2232" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/2232">
<Title>Changes in How Faculty Can Get Blackboard Help</Title>
<Body>
<![CDATA[
    <div class="html-content">Starting today, the Division of Information Technology (DoIT) is directing faculty to the <a href="http://www.umbc.edu/oit" rel="nofollow external" class="bo">DoIT Help Desk</a> to resolve basic (tier 1) Blackboard issues or escalate to DoIT's Instructional Technology &amp; New Media <a href="http://www.umbc.edu/oit/itnm" rel="nofollow external" class="bo">group</a>. Presidium Learning will continue to support basic (tier 1) student Blackboard issues, excluding DoIT's auto-enrollment and auto-course creation processes, which are unique to UMBC. 
    
    Generally speaking, tier 1 IT support refers to basic but frequent end user support (e.g., forgotten passwords), tier 2 refers to less frequent but more advanced application support (e.g., how to export/import a course or use the grade center), and tier 3 refers to a handful of back end, but high impact system administration issues (e.g., server is down).</div>
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<Summary>Starting today, the Division of Information Technology (DoIT) is directing faculty to the DoIT Help Desk to resolve basic (tier 1) Blackboard issues or escalate to DoIT's Instructional Technology...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/doit_announces_2.html</Website>
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<PostedAt>Mon, 23 Aug 2010 15:47:43 -0400</PostedAt>
<EditAt>Tue, 24 Aug 2010 10:47:43 -0400</EditAt>
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<NewsItem contentIssues="false" id="2233" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/2233">
<Title>Anecdotal Reports of System Slowness After Bb 9.1 Upgrade</Title>
<Body>
<![CDATA[
    <div class="html-content">Early after the <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/04/umbc_blackboard_3.html" rel="nofollow external" class="bo">Blackboard 9.1 upgrade at the end of May</a>, DoIT received a few anecdotal reports of slowness in the new version of Blackboard. While we've not been able to consistently replicate these issues for further analysis, we have been in frequent contact with Blackboard, which has inspected our system and found nothing out of the ordinary.</div>
]]>
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<Summary>Early after the Blackboard 9.1 upgrade at the end of May, DoIT received a few anecdotal reports of slowness in the new version of Blackboard. While we've not been able to consistently replicate...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/anecdotal_repor.html</Website>
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<PostedAt>Mon, 23 Aug 2010 14:51:09 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2237" important="false" status="posted" url="https://my3.my.umbc.edu/groups/dosait/posts/2237">
<Title>Support for WT &amp; SP 2011 Hybrid Courses,...</Title>
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<![CDATA[
    <div class="html-content">Full Title: Support for WT &amp; SP 2011 Hybrid Courses, Instructional ContinuityWhile the Fall semester starts next week, the Division of Information Technology (in partnership with the Provost's Office and Continuing &amp; Professional Studies), is providing support for hybrid learning and instructional continuity. Specifically, departmental course proposals are due to the Registrar's Office September 10 (for Winter), and October 1 (for Spring). Faculty who have support from a chair and meet Fall <a href="http://www.umbc.edu/oit/hybrid/requirements" rel="nofollow external" class="bo">requirements</a> of the Alternate Delivery Program (ADP) can receive a one-time, $2,500 course development stipend. Space in the ADP is limited, and DoIT encourages faculty to carefully consider how (and why) they are actively using instructional technologies now, but the following resources may be helpful in deciding whether to identify a Winter or Spring 2011 course proposal for "hybrid" or "online" delivery:</div>
]]>
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<Summary>Full Title: Support for WT &amp; SP 2011 Hybrid Courses, Instructional ContinuityWhile the Fall semester starts next week, the Division of Information Technology (in partnership with the Provost's...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/support_for_wt_1.html</Website>
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<PostedAt>Mon, 23 Aug 2010 07:29:37 -0400</PostedAt>
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