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<Title>Pre-Transfer Advising Strengthens Transfer Success at UMBC</Title>
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    <div class="html-content"><div>When Emily Abrams-Stephens, Assistant Dean of Undergraduate Services in the College of Engineering and Information Technology (COEIT), nominated two Enrollment Management colleagues for UMBC’s Collaborators of Excellence Award at the <a href="https://umbc.app.box.com/s/gaudas6gqiryn3lleeha3bbaz9rwunrj" rel="nofollow external" class="bo">2025 Service Awards</a>, she was recognizing more than teamwork — she was honoring a collaboration that has helped shape transfer student success at UMBC.</div><div><br></div><div>Desiree Sterling, Coordinator of Pre-Transfer Advising in the Office for Academic and Pre-Professional Advising, and Valentina Leon-Ledezma, Transfer Coordinator in Undergraduate Admissions and Orientation–nominated alongside  Emma Jett (COEIT), Krista Wallace (COEIT), Kim Casimbon (COEIT), Julie Crosby (CNMS), and Abigail Granger (Shady Grove)--have developed a collaborative, high-touch experience that supports prospective transfer students from early planning through enrollment — contributing to measurable enrollment growth and improve student outcomes.</div><div><br></div><div>“As a result of their hard work, UMBC saw its largest incoming class of transfer students last year, and we have seen increases in the retention and graduation rates of our transfer population,” Abrams-Stephens says.</div><div><br></div><h3><strong><p>Addressing Barriers and Celebrating Results</p></strong></h3><p>UMBC’s recent enrollment data reflects the impact of these efforts. The university welcomed 863 transfer students — a significant increase compared with the previous fall and one of the largest incoming transfer populations in recent years.</p><p>This work also aligns with broader institutional goals around retention and graduation. Over the past decade, both overall transfer populations and college-specific transfer cohorts have shown upward trends in graduation rates, reflecting stronger transitions from community colleges to bachelor’s degree completion.</p><p>Financial concerns and credit transfer uncertainties are among the most common barriers for community college students. By helping students make informed decisions early — clarifying coursework, financial planning, and understanding career pathways — Pre-Transfer Advising reduces uncertainty and increases confidence.</p><h3><strong>A Holistic Approach to Transfer Planning</strong></h3><div><p>To help students maximize the transferability of their coursework, Desiree’s advising approach takes a holistic view of each student’s academic journey. She highlights the advantages and opportunities of transferring to UMBC while helping students understand how their academic history and interests align with long-term academic, graduate, or professional goals.</p><p><br>Her advising sessions aim to ensure students leave well-informed and equipped with strategies for future academic success. One key recommendation is completing an associate’s degree whenever possible, which can strengthen a student’s pathway toward earning a bachelor’s degree at UMBC.</p><p><br>A significant part of Desiree’s work also involves traveling to Maryland community colleges to provide embedded advising support directly on those campuses, demonstrating UMBC’s commitment to engaging prospective students early and building seamless transfer pathways.</p><p><br>Desiree specializes in advising students planning to apply transfer credits toward undergraduate programs in the arts, humanities, and social sciences, as well as social work, aging services, teacher education, pre-allied health pathways, and major exploration.</p><p>Pre-transfer advising sessions typically include:</p><ul><li>Transfer credit policies and course articulation</li><li>Unofficial transcript review and academic journey discussion</li><li>Course recommendations at current institution</li><li>UMBC degree suggestions based on prior coursework/interests</li><li>Explanation of general education and major requirements</li><li>Referrals to academic departments, co-curricular opportunities, and campus resources</li></ul>Many students take advantage of these advising sessions while completing their community college degree, though some begin even earlier — including high school students who are dual-enrolled at local two-year colleges.<p>Students prepare for advising by completing intake questions, providing unofficial transcripts, and exploring online tools such as UMBC’s Transfer Central and the University System of Maryland’s articulation database (ARTSYS). These resources help advisors provide context and guidance as students navigate the complexities of transfer planning.</p><p>And while pre-transfer advising helps students plan their academic pathways, early outreach also plays an important role in helping prospective students understand their options and begin building connections to UMBC.</p><div><h3>Building Early Connections</h3><div><br></div><div><div>Rather than focusing on recruitment alone, Valentina’s approach centers on educating students about the realities and opportunities of transfer. Her conversations with students often begin one to two years before they apply.</div><div><br></div><div>These discussions focus on major and career exploration, financial aid and scholarships, admissions processes and deadlines, reviewing transfer credits, and connecting students with campus resources and events.</div><div><br></div><div>During this stage, she is able to learn about students’ goals, connect them with relevant resources, and stay engaged through follow-up communication and invitations to campus tours, visits, and events. Once a student applies and is admitted, Valentina continues outreach through admitted-student programming and remains a point of connection through a student’s first day of classes.</div></div><div><br></div><h4>Helping Students See Themselves at UMBC</h4><div><br></div><div><div>For many community college students, financial considerations and credit transferability are primary concerns. Advisors help students make informed decisions about coursework, financial aid, and career pathways early in the process — clarifying options and expectations rather than leaving important choices to chance.</div><div><br></div><div>Equally important is the welcoming environment students experience when they visit campus. The connections they build with advisors, faculty, staff, and peers help them envision themselves as part of the Retriever community.</div><div><br></div><div>For many prospective transfers, that sense of belonging is what ultimately makes the difference. When students can clearly see a pathway to their degree and feel connected to the campus community, they are more confident in their decision to enroll — and better positioned to persist and succeed once they arrive at UMBC.</div></div></div></div></div>
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<Summary>When Emily Abrams-Stephens, Assistant Dean of Undergraduate Services in the College of Engineering and Information Technology (COEIT), nominated two Enrollment Management colleagues for UMBC’s...</Summary>
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<ThumbnailAltText>Desiree Sterling, Coordinator of Pre-Transfer Advising in the Office for Academic and Pre-Professional Advising, and Valentina Leon-Ledezma, Transfer Coordinator in Undergraduate Admissions and Orientation</ThumbnailAltText>
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<PostedAt>Thu, 26 Mar 2026 13:35:13 -0400</PostedAt>
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<NewsItem contentIssues="false" id="155379" important="false" status="posted" url="https://my3.my.umbc.edu/groups/enrollment/posts/155379">
<Title>Supporting Smoother Transitions: How the Registrar&#8217;s Office is Reshaping the Transfer Experience</Title>
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<![CDATA[
    <div class="html-content"><p>Transfer success at UMBC begins with the student experience — and the Registrar's Office is driving the improvements that make that success possible. For the Transfer Services team, every transcript, evaluation, and policy update is centered on one goal: ensuring students have the information they need to move forward. </p><p></p><h4>Smart Technology Meets Smart People</h4><div><br></div><p>Launched in 2022, Smart Panda has transformed how transfer credit evaluations are processed.</p><p>Before its implementation, staff manually entered each course detail from incoming transcripts — a time-consuming task made even more challenging by the growth in electronic and dual-enrollment transcripts after COVID-19. Now, Smart Panda's Raptor tool assists data entry by capturing transcript data, and its Rule Builder helps create course equivalencies that populate directly into the student record system.</p><p>This shift allows staff to focus on quality checks and complex evaluations rather than repetitive data entry. "Technology can make us faster, but it doesn't replace our expertise," one team member explained. "Equivalencies change, and it takes knowledgeable people to keep everything accurate."</p><p>The project — more than five years in the making — highlights the team's persistence and creativity. "We approach these projects as a team," the Transfer Services staff shared. "Everyone brings different strengths. We brainstorm, problem-solve, and learn together to create the best possible outcomes for students."</p><p></p><h4>Meeting Students Where They Are</h4><div><br></div><p>The Transfer Services team works closely with offices across campus to ensure credits are evaluated fairly and efficiently.</p><ul><li>Daily coordination with Admissions keeps transcripts moving.</li></ul><ul><li>Support for registration and graduation helps ensure students meet prerequisites and degree requirements.</li></ul><ul><li>Ongoing collaboration with Study Abroad and academic departments builds new equivalencies that recognize the full range of student learning experiences.</li></ul><p>The Maryland Transfer With Success Act has also expanded flexibility, allowing credit to be awarded for a broader range of coursework and for new forms of prior learning. Combined with Smart Panda's efficiencies, these efforts support the new 20-day turnaround goal — giving students faster decisions and clearer pathways forward.</p><div><p>The impact is clear: fewer repeated general education courses, more transferable credits, and a smoother start at UMBC.</p><p>"There's no such thing as a typical transfer student," the team emphasized. "Every situation is unique — and our job is to meet students where they are and help them move forward."</p><p></p><h4>Looking Ahead</h4><br></div><div><p>The coming year will focus on ensuring that new tools and policies are fully integrated and used consistently across campus.</p><p>For the team, success looks like this: "when students and advisors can easily find the information they need — and when our inbox is quieter. Fewer questions usually mean smoother processes."</p><p>As long as the work stays centered on the student experience, the team believes they'll continue moving in the right direction.</p><p>At its core, this work reflects the UMBC ethos: curiosity, collaboration, and commitment to student success. Whether through new technology or stronger partnerships, the Registrar's Office is making sure that every student's transfer journey starts on the right foot — and leads to success.</p><p>The Transfer Services team includes <em>Ciera Clay Valian, Pat Toliver, Nichole Coster, Julie Do, and Brittany Flook.</em></p><br></div><p><br></p><br></div>
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<Summary>Transfer success at UMBC begins with the student experience — and the Registrar's Office is driving the improvements that make that success possible. For the Transfer Services team, every...</Summary>
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