UPDATE PROVIDED BY UMBC TRANSIT

Salaam, my name is Mastewal Hunde and I am commuter assistants at Off-Campus Student Services. 

I am currently a Mechanical Engineering major with a minor in Africana Studies. Besides being a CA, I also work as Desk Receptionist at Harbor Hall. I became part of the OCSS family as of January 2019, and have been loving my position since. I love getting to meet new people so please do not be afraid to contact me or came to the desk to have a chat. Thank you and I look forward to meeting you soon!

My name is Uche Anaeto, I’m majoring in biology. 

I commute from Gwynn Oak which is about 15 mins from campus. I’m really excited to be a part of the OCSS team to share my creative ideas on how to bring about interactions with students who live off-campus.

Hello, my name is Reina and I am a Commuter Assistant at Off-Campus Student Services. 

I am currently studying Financial Economics with a minor in Mathematics. When campus is open, I commute from Howard County. I am excited to be a CA and be a part of an amazing team. I joined OCSS because I want all commuters to get the resources they need and feel involved with the UMBC community. Being a commuter is great!

Hello! My name is Kayleigh Nelson and I am a Commuter Assistant for OCSS. I am a Senior studying Global Studies, and I also have minors in Public Health and Spanish. I live on-campus and I started working with OCSS in January of 2020. I'm a CA because I want to make sure that commuter students have the same opportunities and resources as students living on-campus. So if you have any questions or suggestions, please stop by!

The DoIT Technology Support Center is looking to hire additional consultants to work during the fall semester and beyond. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search for TSC Student Consultant.) The application will be open until August 6th.

Tuesdays 2pm-8pmWe're specifically looking for students available to work during the following hours:

• Wednesdays 8am-2:30pm
• Thursdays 8am-12pm
• Fridays 8am-12pm
• Saturdays 12pm-6pm

TSC Student Consultant Job Description

Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.

Responsibilities include, but are not limited to the following:

• Provide technical assistance to users by phone, online and in person;
• Answer TSC phones in a professional and courteous manner;
• Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
• Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
• Provide direct assistance to users on technical issues they cannot easily resolve on their own;
• Respond to all work-related communications in a timely manner;
• Escalate urgent problems to the Full-Time staff, as appropriate.

Required Skills and Experience

• Demonstrated ability to effectively communicate by phone or in person.
• Demonstrated writing ability.
• Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
• Demonstrated analytical and troubleshooting skills.
• Ability & willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user. View on myUMBC »

View on myUMBC »