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<NewsItem contentIssues="false" id="10009" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/10009">
<Title>Blackboard Down for Maintenance from 10 pm Wednesday,...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Blackboard Down for Maintenance from 10 pm Wednesday, Nov. 9 - 12 am Thursday, Nov. 10The UMBC Blackboard server will be down for two hours of maintenance from 10 pm Wednesday, Nov. 9 to 12 am Thursday, Nov. 10 in order to replace a failed RAID controller.  DoIT staff have determined that a delay in this repair runs the risk of a system-wide degradation in performance, and therefore it can not wait until the <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/blackboard_week.html" rel="nofollow external" class="bo">scheduled maintenance</a> window on Friday night.
    
    We appreciate your patience and apologize for any inconveniences that this down time may cause.</div>
]]>
</Body>
<Summary>Full Title: Blackboard Down for Maintenance from 10 pm Wednesday, Nov. 9 - 12 am Thursday, Nov. 10The UMBC Blackboard server will be down for two hours of maintenance from 10 pm Wednesday, Nov. 9...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/11/blackboard_down_24.html</Website>
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<Tag>known-issues</Tag>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Mon, 07 Nov 2011 12:53:37 -0500</PostedAt>
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<NewsItem contentIssues="false" id="9727" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/9727">
<Title>Blackboard Down for Maintenance from 10 pm Fri. 10/28...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Blackboard Down for Maintenance from 10 pm Fri. 10/28 to 1 am Sat. 10/29The UMBC Blackboard server will be down for three hours of <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/blackboard_week.html" rel="nofollow external" class="bo">scheduled maintenance </a>from 10 pm Friday, Oct. 28 to 1 am Saturday, Oct. 29. DoIT staff will be performing MS Windows Server maintenance and updates during this time.
    
    We appreciate your patience and apologize for any inconveniences that this down time may cause.</div>
]]>
</Body>
<Summary>Full Title: Blackboard Down for Maintenance from 10 pm Fri. 10/28 to 1 am Sat. 10/29The UMBC Blackboard server will be down for three hours of scheduled maintenance from 10 pm Friday, Oct. 28 to 1...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/10/blackboard_down_23.html</Website>
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<Tag>blackboard</Tag>
<Tag>general</Tag>
<Group token="doit">Division of Information Technology (DoIT)</Group>
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<PostedAt>Tue, 25 Oct 2011 07:46:32 -0400</PostedAt>
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<NewsItem contentIssues="false" id="9466" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/9466">
<Title>12/22 Bb Upgrade Will Delay Auto-Creation of WT &amp; SP...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: 12/22 Bb Upgrade Will Delay Auto-Creation of WT &amp; SP 2012 CoursesTo fix a <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/09/known_issue_stu_1.html" rel="nofollow external" class="bo">known issue</a> of broken content links in some courses, reduce growing <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/known_issue_bla_1.html" rel="nofollow external" class="bo">web browser incompatibilities</a>, and install <a href="http://www.blackboard.com/collaborate" rel="nofollow external" class="bo">Collaborate</a> (Blackboard’s replacement for Wimba), DoIT will be upgrading the Blackboard production system on <strong>Thursday, December 22, at 10 p.m.</strong> As a result, Winter and Spring 2012 course shells will NOT be auto-created until <strong>Monday, December 26</strong>. 
    
    Faculty can still develop 2012 content using older course sites, and simply delay the export/import process until 2012 course shells are auto-created on 12/26. However, given the start of Winter session on <strong>January 3</strong>, DoIT will manually create Winter 2012 course shells <a href="http://www.umbc.edu/oit/newmedia/blackboard/help/newcoursereq.html" rel="nofollow external" class="bo">upon request</a>, with the understanding that faculty who do so need to use a published <a href="https://wiki.umbc.edu/x/cQBpAQ" rel="nofollow external" class="bo">work around</a> if they encounter the broken links problem the upgrade is meant to resolve.</div>
]]>
</Body>
<Summary>Full Title: 12/22 Bb Upgrade Will Delay Auto-Creation of WT &amp; SP 2012 CoursesTo fix a known issue of broken content links in some courses, reduce growing web browser incompatibilities, and...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/10/1222_bb_upgrade_1.html</Website>
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<Tag>blackboard</Tag>
<Tag>general</Tag>
<Tag>hybrid</Tag>
<Tag>news</Tag>
<Tag>teaching-and-learning</Tag>
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<PostedAt>Wed, 12 Oct 2011 17:44:21 -0400</PostedAt>
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<NewsItem contentIssues="false" id="9019" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/9019">
<Title>Blackboard Down for Maintenance from 10 pm Fri. 9/30...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Blackboard Down for Maintenance from 10 pm Fri. 9/30 to 1 am Sat. 10/1The UMBC Blackboard server will be down for three hours of <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/blackboard_week.html" rel="nofollow external" class="bo">scheduled maintenance </a>from 10 pm Friday, Sept. 30 to 1 am Saturday, Oct. 1. DoIT staff will be performing MS Windows Server maintenance and updates during this time.
    
    We appreciate your patience and apologize for any inconveniences that this down time may cause.</div>
]]>
</Body>
<Summary>Full Title: Blackboard Down for Maintenance from 10 pm Fri. 9/30 to 1 am Sat. 10/1The UMBC Blackboard server will be down for three hours of scheduled maintenance from 10 pm Friday, Sept. 30 to 1...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/09/blackboard_down_22.html</Website>
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<Tag>blackboard</Tag>
<Tag>general</Tag>
<Group token="doit">Division of Information Technology (DoIT)</Group>
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<PostedAt>Tue, 27 Sep 2011 13:28:05 -0400</PostedAt>
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<NewsItem contentIssues="false" id="8507" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/8507">
<Title>Known Issue: Students Can't Access Bb Course Files</Title>
<Body>
<![CDATA[
    <div class="html-content">DoIT is tracking a problem that has emerged in a dozen Fall 2011 Blackboard courses in which students see the following error:
    
    <blockquote>
    <img alt="The specified resource was not found or you do not have permission to access it." src="http://www.umbc.edu/blogs/oit-news/2011-09-07_0805.png" width="400" style="max-width: 100%; height: auto;">
    </blockquote>
    
    <strong>Workaround</strong>
    
    Actually, the files DO exist in the course, but need to be <a href="https://wiki.umbc.edu/x/cQBpAQ" rel="nofollow external" class="bo">re-linked</a> (NOT re-uploaded). We understand this is a challenging problem and workaround at a very hectic time of year. We have submitted a support ticket into Blackboard, which is working to dentify the cause of this problem. We will update UMBC Bb instructors as we learn more.</div>
]]>
</Body>
<Summary>DoIT is tracking a problem that has emerged in a dozen Fall 2011 Blackboard courses in which students see the following error:        Workaround  Actually, the files DO exist in the course, but...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/09/known_issue_stu_1.html</Website>
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<Tag>blackboard</Tag>
<Tag>internet</Tag>
<Tag>known-issues</Tag>
<Tag>news</Tag>
<Tag>teaching-and-learning</Tag>
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<PostedAt>Wed, 07 Sep 2011 08:53:26 -0400</PostedAt>
<EditAt>Wed, 07 Sep 2011 08:53:26 -0400</EditAt>
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<NewsItem contentIssues="false" id="8061" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/8061">
<Title>UMBC Blackboard Update: FA2011</Title>
<Body>
<![CDATA[
    <div class="html-content">UMBC Blackboard update is provided by the Division of Information Technology for students, faculty and staff using Blackboard at UMBC. If you have questions or need help, please consult the <a href="https://wiki.umbc.edu/display/faq/Blackboard" rel="nofollow external" class="bo">Blackboard Help tab</a> inside Blackboard or directly at <a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo">www.umbc.edu/blackboard/help</a>. You  can also contact the Technology Support Center (formerly the Help Desk) at 410.455.3838 or submit an RT (Request Tracker) ticket via the <a href="https://my.umbc.edu/go/request-help" rel="nofollow external" class="bo">myUMBC Help menu</a> or directly at <a href="http://rt.umbc.edu" rel="nofollow external" class="bo">http://rt.umbc.edu</a>.
    
    <strong>HEADLINES</strong>
    
    1. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/07/fa2011_bb_cours.html" rel="nofollow external" class="bo">Fall Course Shells Created on July 11</a>
    2. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/fyi_bb_courses_2.html" rel="nofollow external" class="bo">Bb Courses Older than Fall 2005 Will Be Deleted Aug. 26</a>
    3. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/umbc_blackboard_9.html" rel="nofollow external" class="bo">UMBC Blackboard Help Now Part of myUMBC Help Wiki</a>
    4. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/fa2011_blackboa.html" rel="nofollow external" class="bo">FA2011 Bb Drop-in Sessions</a>
    5. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/known_issue_bla_1.html" rel="nofollow external" class="bo">Known Issue: Blackboard compatible browsers</a>
    6. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/blackboard_week.html" rel="nofollow external" class="bo">Blackboard Weekly Maintenance Schedule Reminder</a>
    7. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/04/end_of_lo_build.html" rel="nofollow external" class="bo">End of LO Building Block (Blogs/ Wikis/ Journals)</a>
    8. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/wt_2011_alterna.html" rel="nofollow external" class="bo">WT2011  Alternate Delivery Program Provides Hybrid Course Support</a>
    9. <a href="http://www.educause.edu/ELI2012" rel="nofollow external" class="bo">FYI: ELI Annual Meeting Presentation Proposals Due September 7</a>
    </div>
]]>
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<Summary>UMBC Blackboard update is provided by the Division of Information Technology for students, faculty and staff using Blackboard at UMBC. If you have questions or need help, please consult the...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/08/umbc_blackboard_8.html</Website>
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<PostedAt>Thu, 25 Aug 2011 06:49:00 -0400</PostedAt>
<EditAt>Thu, 25 Aug 2011 06:49:00 -0400</EditAt>
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<NewsItem contentIssues="false" id="8059" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/8059">
<Title>UMBC Blackboard Help Now Part of myUMBC Help Wiki</Title>
<Body>
<![CDATA[
    <div class="html-content">As part of campus-wide <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/07/doit_it_support.html" rel="nofollow external" class="bo">user support changes</a> announced by the Division of Information Technology (DoIT) earlier this summer, the Blackboard Help tab inside Bb (available at <a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo">www.umbc.edu/blackboard/help</a>) is now run by the “Find Help - FAQ” wiki on the myUMBC Help menu.</div>
]]>
</Body>
<Summary>As part of campus-wide user support changes announced by the Division of Information Technology (DoIT) earlier this summer, the Blackboard Help tab inside Bb (available at...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/08/umbc_blackboard_9.html</Website>
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<Tag>hybrid</Tag>
<Tag>news</Tag>
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<PostedAt>Wed, 24 Aug 2011 07:16:08 -0400</PostedAt>
<EditAt>Wed, 24 Aug 2011 07:16:08 -0400</EditAt>
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<NewsItem contentIssues="false" id="8037" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/8037">
<Title>Known Issue: Blackboard Supported Browsers</Title>
<Body>
<![CDATA[
    <div class="html-content">DoIT staff have received a number of reports from faculty and students regarding incompatibilities between Blackboard and some of the newer versions of web browsers. Examples include the gradecenter not loading completely, documents not being accessible, and quiz links not working. As previously reported, the version of Blackboard we run (Bb Learn 9.1 SP 2) is fixed, whereas web browsers are not. The workaround for this known issue is to use one of the officially supported browsers.
    
    To view a list of ALL supported browsers please read our faq on 	<a href="https://wiki.umbc.edu/x/RgdQ">https://wiki.umbc.edu/x/RgdQ</a>
    </div>
]]>
</Body>
<Summary>DoIT staff have received a number of reports from faculty and students regarding incompatibilities between Blackboard and some of the newer versions of web browsers. Examples include the...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/08/known_issue_bla_1.html</Website>
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<PostedAt>Tue, 23 Aug 2011 20:28:13 -0400</PostedAt>
<EditAt>Tue, 23 Aug 2011 20:28:13 -0400</EditAt>
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<NewsItem contentIssues="false" id="8032" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/8032">
<Title>Blackboard Weekly Maintenance Schedule Reminder</Title>
<Body>
<![CDATA[
    <div class="html-content">This is just a friendly reminder to the UMBC campus community of the <a href="http://www.umbc.edu/blogs/oit-news/archives/2007/09/weekly_blackboa.html" rel="nofollow external" class="bo">Blackboard weekly maintenance schedule window </a>from Friday 10 pm to Saturday 1 am.  Although this maintenance window is not always utilized, DoIT Staff will now be regularly implementing server updates on the last Friday of each month, starting with August 26, 2011. Reminder notices about the downtime will be posted several days in advance.  Blackboard instructors should take note of the weekly maintenance window, and as a general rule, refrain from assigning any work that is due on Blackboard during this time.  Similarly students should understand that Blackboard may be unavailable each week from Friday 10 pm  - Saturday 1 am.
    
    We apologize for any inconvenience and appreciate your patience as we maintain these critical systems.</div>
]]>
</Body>
<Summary>This is just a friendly reminder to the UMBC campus community of the Blackboard weekly maintenance schedule window from Friday 10 pm to Saturday 1 am.  Although this maintenance window is not...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/08/blackboard_week.html</Website>
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<PostedAt>Tue, 23 Aug 2011 13:35:35 -0400</PostedAt>
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<NewsItem contentIssues="false" id="7995" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/7995">
<Title>UPDATE:  FYI: Bb Courses Older Than FA2005 Will Be...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: UPDATE:  FYI: Bb Courses Older Than FA2005 Will Be Deleted 8/25UPDATE:  DoIT has pushed back the date to remove Bb courses older than FA2005 by one day, to Friday, August, 26 at 3 pm.
    
    -----
    
    In accordance with the <a href="http://www.umbc.edu/blogs/oit-news/archives/2009/05/faculty_senate.html" rel="nofollow external" class="bo">Blackboard Course Retention Policy</a>, all Blackboard courses older than Fall 2005 will be deleted. DoIT has scheduled this removal for Thursday, August 25, 2011 at 3 p.m. No downtime will be required.
    
    Instructors are encouraged to <a href="http://ondemand.blackboard.com/r91/movies/bb91_grade_center_working_offline.htm" rel="nofollow external" class="bo">download and keep a copy of the Grade Center</a> for any affected courses. Instructors may also <a href="https://wiki.umbc.edu/x/FIBaAQ" rel="nofollow external" class="bo">archive an entire course</a>, and keep a local copy for their records. Be aware though that only DoIT system administrators can "restore" an archived course on the UMBC Blackboard production server.</div>
]]>
</Body>
<Summary>Full Title: UPDATE:  FYI: Bb Courses Older Than FA2005 Will Be Deleted 8/25UPDATE:  DoIT has pushed back the date to remove Bb courses older than FA2005 by one day, to Friday, August, 26 at 3 pm....</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/08/fyi_bb_courses_2.html</Website>
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<PostedAt>Sun, 21 Aug 2011 12:33:04 -0400</PostedAt>
<EditAt>Sun, 21 Aug 2011 12:33:04 -0400</EditAt>
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