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<NewsItem contentIssues="false" id="3905" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/3905">
<Title>WT2011 &amp; SP2011 Bb Course Shells Created 12/1</Title>
<Body>
<![CDATA[
    <div class="html-content">Bb course shells for both WT and SP 2011 were created on Dec. 1, and will continue to be updated daily. Bb shells were created for all courses (designated as lecture, lab, or discussion) listed in the <a href="http://www.umbc.edu/registrar/schedule/index.html" rel="nofollow external" class="bo">UMBC Schedule of Classes (SOC)</a>, provided that there was an <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/how_new_employe_1.html" rel="nofollow external" class="bo">instructor of record</a> listed.  The addition of new course sections and instructors will result in new Bb shells being automatically generated each morning. Student enrollment in Bb will continue to mirror the official registration in SA, and will update multiple times daily.
    
    If you are an instructor, and your name is not associated with the course you are teaching in the <a href="http://www.umbc.edu/registrar/schedule/index.html" rel="nofollow external" class="bo">SOC</a>, please see your departmental scheduling coordinator to get that issue resolved.
    
    Additionally in situations where one instructor is teaching multiple sections of the same course, by default all sections will be combined into one Bb course shell. If you want to have separate shells for different sections, or if you need a shell for for a research or independent study course, please submit a <a href="http://www.umbc.edu/oit/newmedia/blackboard/help/newcoursereq.html" rel="nofollow external" class="bo">new course request</a>.
    
    As a reminder, all <a href="http://www.umbc.edu/oit/newmedia/blackboard/help/procedures.php" rel="nofollow external" class="bo">Bb course shells are initially unavailable</a> to students until the <a href="http://www.umbc.edu/oit/newmedia/blackboard/help/MakeAvail.htm" rel="nofollow external" class="bo">instructor makes it available</a>.</div>
]]>
</Body>
<Summary>Bb course shells for both WT and SP 2011 were created on Dec. 1, and will continue to be updated daily. Bb shells were created for all courses (designated as lecture, lab, or discussion) listed in...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/12/wt2011_sp2011_b.html</Website>
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<Tag>blackboard</Tag>
<Tag>classroom-technology</Tag>
<Tag>general</Tag>
<Tag>hybrid</Tag>
<Tag>teaching-and-learning</Tag>
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<PostedAt>Fri, 03 Dec 2010 12:46:14 -0500</PostedAt>
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<NewsItem contentIssues="false" id="3749" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/3749">
<Title>Blackboard Down for Maintenance from 10 pm Fri. 11/26...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Blackboard Down for Maintenance from 10 pm Fri. 11/26 to 1 am Sat. 11/27The UMBC Blackboard server will be down for three hours of <a href="http://www.umbc.edu/blogs/oit-news/archives/2007/09/weekly_blackboa.html" rel="nofollow external" class="bo">scheduled maintenance </a>starting this Friday, November 26, at 10 pm.  DoIT staff will be performing MS Windows Server maintenance and updates during this time.</div>
]]>
</Body>
<Summary>Full Title: Blackboard Down for Maintenance from 10 pm Fri. 11/26 to 1 am Sat. 11/27The UMBC Blackboard server will be down for three hours of scheduled maintenance starting this Friday, November...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/11/blackboard_down_15.html</Website>
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<Tag>blackboard</Tag>
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<PostedAt>Tue, 23 Nov 2010 16:18:19 -0500</PostedAt>
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<NewsItem contentIssues="false" id="3212" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/3212">
<Title>Storage Failure Affects Blackboard</Title>
<Body>
<![CDATA[
    <div class="html-content">Today from approximately noon to 2pm the Blackboard server was unavailable. This was due a controller on a storage array going bad. Unfortunately, the server attached to this storage was Blackboard. We have had some issues with this storage array for the past few weeks. The vendor (Sun) has been actively working with us to analyze logs to identify the root cause of our problems. On Saturday we implemented a temporary fix that appears to have fixed one issue. However, today we had an unrelated hardware failure. We are awaiting word back from Sun but we expect to have them install a new controller sometime this evening. Thank you for your patience.</div>
]]>
</Body>
<Summary>Today from approximately noon to 2pm the Blackboard server was unavailable. This was due a controller on a storage array going bad. Unfortunately, the server attached to this storage was...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/storage_failure_1.html</Website>
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<PostedAt>Tue, 26 Oct 2010 17:47:50 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2836" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/2836">
<Title>Bb Known Issue: Email Sent in HTML Format vs. Plain Text</Title>
<Body>
<![CDATA[
    <div class="html-content">Over the past month <a href="http://www.umbc.edu/doit/" rel="nofollow external" class="bo">DoIT </a>has received reports from both faculty and students that emails sent through <a href="http://blackboard.umbc.edu" rel="nofollow external" class="bo">Blackboard</a> contain HTML code.  In some instances users have complained that the embedded code makes the body of the email difficult to read. This format is the default setting in Blackboard, and<a href="http://www.umbc.edu/doit/" rel="nofollow external" class="bo"> DoIT</a> is unable to change this to plain text at the system level.  However, individual users can configure their local mail clients to display incoming email messages in HTML format.  <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=3637396" rel="nofollow external" class="bo">Directions for configuring Webmail to view HTML formatted email</a> have been posted to the <a href="https://wiki.umbc.edu/display/faq/FAQ" rel="nofollow external" class="bo">DoIT Frequently Asked Questions</a> website.</div>
]]>
</Body>
<Summary>Over the past month DoIT has received reports from both faculty and students that emails sent through Blackboard contain HTML code.  In some instances users have complained that the embedded code...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/bb_known_issue.html</Website>
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<Tag>blackboard</Tag>
<Tag>email</Tag>
<Tag>known-issues</Tag>
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<PostedAt>Fri, 01 Oct 2010 17:46:09 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2832" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/2832">
<Title>Reminder: 24/7 Bb Support Now For Students Only</Title>
<Body>
<![CDATA[
    <div class="html-content">
    <strong>UPDATED Dec. 3, 2010:</strong>
    
    DoIT encourages faculty to continue to steer their students to the <a href="http://bbsupport.umbc.edu/" rel="nofollow external" class="bo">24/7 Bb Support Portal</a> as a "first line of defense" for assistance with any technical Blackboard questions.  Typically the questions that students have about Blackboard are less complex than those faculty have, and the <a href="http://bbsupport.umbc.edu/" rel="nofollow external" class="bo">24/7 Bb Support </a>team has been successful in resolving those issues quickly. Based on <a href="http://www.umbc.edu/blogs/oit-news/presidium_metrics_final_summary.pdf" rel="nofollow external" class="bo">a survey conducted this summer</a>, 77% of respondents reported that they were satisfied, or highly satisfied with their 24/7 Bb Support experience, and 85 % would recommend it to others.  Reminding students of this service should help reduce the default technical support role that many faculty end up playing now.
    --------------------
    
    In late August, DoIT <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/doit_announces_2.html" rel="nofollow external" class="bo">announced a change in the way faculty receive Blackboard support</a>. This change was made due to faculty feedback regarding the quality and consistency of support received through the 24/7 Bb Support provided by Presidium.  As of October 1, faculty seeking Bb support should contact the UMBC Help Desk at 455-3838, where they will be routed to UMBC support staff.  After hours, faculty are asked to submit an online request for help through the RT System at <a href="http://rt.umbc.edu" rel="nofollow external" class="bo">http://rt.umbc.edu</a>.  24/7 Support from Presidium will still be available to students only, and DoIT encourages faculty to convey this to their classes.
    
    Thank you for your patience during this transition.  We hope that this change will provide the best support possible for both faculty and students.</div>
]]>
</Body>
<Summary>UPDATED Dec. 3, 2010:  DoIT encourages faculty to continue to steer their students to the 24/7 Bb Support Portal as a "first line of defense" for assistance with any technical Blackboard...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/reminder_247_bb.html</Website>
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<PostedAt>Fri, 01 Oct 2010 14:54:03 -0400</PostedAt>
<EditAt>Fri, 01 Oct 2010 14:54:03 -0400</EditAt>
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<NewsItem contentIssues="false" id="2784" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/2784">
<Title>Effective Use of Blackboard for Collaboration by Staff</Title>
<Body>
<![CDATA[
    <div class="html-content">During today's <a href="http://www.umbc.edu/hr/T&amp;OD/profdevday.html" rel="nofollow external" class="bo">UMBC Professional Development Day</a>, John Fritz presented five reasons why (and how) UMBC staff might want to use Blackboard in their work.</div>
]]>
</Body>
<Summary>During today's UMBC Professional Development Day, John Fritz presented five reasons why (and how) UMBC staff might want to use Blackboard in their work.</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/09/effective_use_o_1.html</Website>
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<Tag>blackboard</Tag>
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<PostedAt>Thu, 30 Sep 2010 14:22:30 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2737" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/2737">
<Title>Blackboard Service Restored 8:45AM</Title>
<Body>
<![CDATA[
    <div class="html-content">Update at 8:45AM
    Blackboard service has been restored. We will be monitoring the systems throughout the day.
    ---------------------------------
    Update at 7:30AM
    UMBC’s Blackboard system is currently down. At approximately 12:30 am this morning we experienced a failure of our Blackboard server virtualization system (VMware). DoIT staff have worked with the vendor throughout the night to isolate the problem. As of 7:15 am the vendor has proposed a solution which should restore the Blackboard system in the next 2-3 hours (e.g. approximately 10:15AM).  We apologize for the inconvenience and will update you as we know more.
    --------------------------------------
    Update at 5:03AM
    The Blackboard system went offline early on Monday morning. DoIT staff have isolated the issue to the server virtualization system (VMware) used to host the Blackboard system. We are currently working with the vendor to restore services. We will post additional information later today.</div>
]]>
</Body>
<Summary>Update at 8:45AM Blackboard service has been restored. We will be monitoring the systems throughout the day. --------------------------------- Update at 7:30AM UMBC’s Blackboard system is...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/09/blackboard_is_d.html</Website>
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<PostedAt>Mon, 27 Sep 2010 07:02:43 -0400</PostedAt>
<EditAt>Mon, 27 Sep 2010 07:02:43 -0400</EditAt>
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<NewsItem contentIssues="false" id="2433" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/2433">
<Title>Blackboard Down for Maintenance from 10 pm Fri. 9/10...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Blackboard Down for Maintenance from 10 pm Fri. 9/10 to 1 am Sat. 9/11The UMBC Blackboard server will be down for  three hours of maintenance starting this Friday, September 10, at 10 pm. This maintenance is required  in order to fix an <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/09/quiz_errors_on.html" rel="nofollow external" class="bo">error that occurs during the submission of quizzes and surveys</a>. DoIT has worked with Blackboard over the past week to determine the cause of this error.  Earlier this week DoIT was provided a resolution which has been installed and tested on the Bb test server.  Unfortunately this resolution will cause the following known issue to occur: any attached file with either a semicolon (;) or a pound sign (#) in the filename will result in an error when a user tries to access the file.  The workaround for this issue is to avoid using those characters when naming files.
    
    We appreciate your patience and apologize for any inconvenience that this down time may cause.</div>
]]>
</Body>
<Summary>Full Title: Blackboard Down for Maintenance from 10 pm Fri. 9/10 to 1 am Sat. 9/11The UMBC Blackboard server will be down for  three hours of maintenance starting this Friday, September 10, at 10...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/09/blackboard_down_14.html</Website>
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<PostedAt>Wed, 08 Sep 2010 15:34:52 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2314" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/2314">
<Title>Instructor Display of Bb Menus Using Firefox Now Fixed</Title>
<Body>
<![CDATA[
    <div class="html-content">
    <img alt="firefox_bb_bad_still.png" src="http://www.umbc.edu/blogs/oit-news/firefox_bb_bad_still.png" width="175" style="max-width: 100%; height: auto;">Yesterday, DoIT began receiving reports from instructors that their course menus were  obscured when they used the Firefox web browser (see example at right). We worked with Blackboard, which identified the source of the problem (a missing or corrupt icon image, perhaps a result following the Service Pack 2 upgrade last Friday night during the <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/blackboard_down_13.html" rel="nofollow external" class="bo">scheduled maintenance</a> window), and implemented the solution this morning. 
    
    To clarify, DoIT always tests Blackboard upgrades, service packs and hot fixes before implementing in production. We did not see this issue on our Bb test environment, and do not know why the issue manifested itself yesterday (four days after the SP2 implementation). We are working with Blackboard to confirm the cause of the missing image file, but for now the issue appears to be resolved.</div>
]]>
</Body>
<Summary>Yesterday, DoIT began receiving reports from instructors that their course menus were  obscured when they used the Firefox web browser (see example at right). We worked with Blackboard, which...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/09/instructor_disp.html</Website>
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<PostedAt>Wed, 01 Sep 2010 11:11:26 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2264" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/2264">
<Title>How New Employees/Instructors Get Access to Bb Courses</Title>
<Body>
<![CDATA[
    <div class="html-content">As <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/fall_bb_course.html" rel="nofollow external" class="bo">announced</a> earlier this month, all FA2010 Blackboard courses were auto-created on July 15. Since then, DoIT has auto-created new Blackboard course shells every day, whenever a new course with a named instructor of record has been added to the Schedule of Classes. In order for this process to work, department scheduling coordinators, the Registrar's Office and the new employee each need to complete specific steps (described below):</div>
]]>
</Body>
<Summary>As announced earlier this month, all FA2010 Blackboard courses were auto-created on July 15. Since then, DoIT has auto-created new Blackboard course shells every day, whenever a new course with a...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/08/how_new_employe_1.html</Website>
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<PostedAt>Thu, 26 Aug 2010 16:11:47 -0400</PostedAt>
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