Good afternoon Retrievers!

As you may have heard, on Monday, September 5, Baltimore City sent out an advisory for some residents to boil their water in response to the detection of E. coli in samples of the water supply to West Baltimore.

While the UMBC campus was not included in the advisory, we know that we have a large number of students who are living off campus and want to share information on  what to do and where to find water if you are living in an impacted area. General information is also available from the Centers for Disease Control. You can also check the Department of Public Works social media platforms, Twitter (@BaltimoreDPW), and Facebook, for updates as this situation develops.

If any updates from this situation arise we will continue to share information with you. 

For questions email us at: ocss@umbc.edu

All the best,

OCSS 

The DoIT Technology Support Center is looking to hire additional student consultants to work during the fall semester and beyond. Please see our job description below and visit our job posting on Handshake to apply. (Search for DoIT Technology Support Center Student Consultant.) The application will be open until September 14, 2022.

We're specifically looking for students available to work during the following hours:

• Monday 6 p.m. - 8 p.m.
• Tuesday 11 a.m. - 6 p.m.
• Wednesday 6 p.m. -8 p.m.
• Thursday 2p.m. - 4 p.m.

TSC Student Consultant Job Description

Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.

Responsibilities include, but are not limited to the following:

• Provide technical assistance to users by phone, online and in person;
• Answer TSC phones in a professional and courteous manner;
• Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
• Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
• Provide direct assistance to users on technical issues they cannot easily resolve on their own;
• Respond to all work-related communications in a timely manner;
• Escalate urgent problems to the Full-Time staff, as appropriate.

Required Skills and Experience

• Demonstrated ability to effectively communicate by phone or in person.
• Demonstrated writing ability.
• Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
• Demonstrated analytical and troubleshooting skills.
• Ability & willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.