PhD Completion Workshops hosted by College Park @UMDGradSchool
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RSVP: go.umd.edu/timemanagement2016
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Mon, 17 Oct 2016 22:20:47 -0400
Mon, 17 Oct 2016 22:20:47 -0400
Lunch and Learn With Request Tracker Features Huge Turnout
Users group learns of new features and effective practices
In early October, the Request Tracker (RT) users group met in the
newly renovated Engineering Room 023 for an informative session on RT’s upcoming features and overall integration within UMBC. Over 35 people from various departments attended the lunch and learn and an effective practices interactive panel provided key insight into RT’s best uses.
Starting off the session, Joe Kirby, Assistant VP of DoIT, gave a brief overview of upcoming features for RT version 4.4. The new version will offer selectable multiple files, drag and drop attachments, and inline previews for certain file types like images. For a complete list of upcoming changes, check out the
release notes here.
Image shows Joe Kirby, Assistant VP of DoIT, walking the RT users group through the upcoming features of RT version 4.4
Andrea Mocko then gave a presentation on campus use of RT based on the FY 16 User Support. In short, the department of Academic Affairs has the highest use of RT by division and the top referring sites and the volume of TSC phone calls has gone down significantly. For a more complete picture, you can check out the
FY 16 Review here.
“There would be people stopping at the desk for on the cuff technical support.”
The panel then went through what it was like implementing RT into their respective departments, starting with what the initial problem was before implementing RT.
Jackson described life before RT as challenging and the inability to keep track of everything was not ideal with their goal of providing excellent customer service. “There would be people stopping at the desk for on the cuff technical support.” said Jackson.
Image shows Andrea Mocko, head of the TSC, giving a brief overview of campus support with RT
Shahid had similar problems to Jackson. Schreihofer ran into workflow problems, and wanted to be consistent and automated every time when responding to a ticket. Thompson had no central way of receiving or tracking incoming tickets.
These were all major issues the panelists described, until they remedied it by implementing RT into their departments.
RT will be 8 years old on February 23, 2017. Kirby said “I have realized over the years it was not me getting [users] to buy in, but rather [users] sharing their needs and willingness to work with us.”
“RT does all the heavy lifting, and gets it done.”
You can see this type of collaboration with all of the panelists who attended the lunch and learn. Each one of them found ways to integrate RT into their department, and customize it to suit their needs.
Schreihofer for example looked into canned responses for web forms, which would then go on to be implemented in the Technology Support Center (TSC). “RT does all the heavy lifting, and gets it done.” said Schreihofer
“Other universities point to what we have and say ‘I want that’”
Thompson implemented RT as a way to replace paper processes within his department as well as improving workflow within the OGC. You can check out more about
Thompson’s implementations here. After implementing RT, Thompson says he gets several questions from institutions outside of UMBC. “Other Universities point to what we have and say ‘I want that’” said Thompson.
One of Kirby’s favorite quotes that describes RT and implementing it at UMBC comes from computer scientist and
Navy Rear Admiral Grace Hopper, who said “The most dangerous phrase in our language is ‘We’ve always done it that way.’”
For more about RT and upcoming users group meetings, you can follow the myUMBC RT group here. Contact Joe Kirby to talk about implementing RT in your department.
]]>
In early October, the Request Tracker (RT) users group met in the newly renovated Engineering Room 023 for an informative session on RT’s upcoming features and overall integration within UMBC....
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Mon, 17 Oct 2016 12:38:56 -0400
Wed, 19 Sep 2018 14:24:20 -0400
Volunteer Income Tax Assistance Information Session
Volunteer with VITA
If you're interested in public service or finance be sure to check out UMBC's Volunteer Income Tax Assistance program. You'll receive free tax preparation certification, learn valuable financial skills and have a direct impact in the lives of local families.
This is a great opportunity for students studying:
- Economics
- Policy/Government
- Education
- Social Sciences
Click the button below and RSVP for a free information session this Friday afternoon.
If you are an employee of UMBC (50% time or more) or a “Non-Traditional” student, and if you are working on your graduate school courses, proposal, or dissertation, then this event is for you! We’ve worked with our UMBC employees who are also graduate students at UMBC, College Park, Northeastern, and other institutions. This session will have support, coaching, and food will be provided for you on both days.
You work hard every day to serve others on our campus! You may be supporting your family members, or you have decided to take some time for yourself to reach your goals. Now, let us work with you to finish your graduate degree. This version of the “Dissertation House” was created just for you!
Dissertation House for UMBC Employees and Non-Traditional Students
Friday, 10/7/2016, 9:00 – 5:00 PM (Part I),
Saturday, 10/8/2016, 9:00 – 12:00 PM (Part II),
Location: Albin O. Kuhn Library, Room 767
RSVP by clicking “I can attend” below and apply via the Dissertation House’s website:
http://my.umbc.edu/groups/promise/events/42532
https://dissertationhouse.wordpress.com/apply/
Please send your application to promisestaff@gmail.com by September 15, 2016.
]]>
If you are an employee of UMBC (50% time or more) or a “Non-Traditional” student, and if you are working on your graduate school courses, proposal, or dissertation, then this event is for you!...
https://dissertationhouse.wordpress.com/2016/10/06/oct-7-2016-oct-8-2016-dissertation-house-for-non-traditional-students-and-umbc-employees/
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Thu, 06 Oct 2016 12:03:11 -0400
Thu, 06 Oct 2016 12:03:11 -0400
Laptop Loans Location Has Moved Within AOK Library & Gallery
Available at Circulation desk on 1st floor of AOK
With support from DoIT in
Fall 2015, the AOK Library & Gallery expanded its equipment loan program to include laptops. The location to request these laptops has moved to the 1st floor Circulation desk. Any UMBC faculty, staff, and students with a current UMBC ID may borrow the laptops.
For this semester, DoIT has expanded the program to include twice number of available laptops at checkout. There is a choice of requesting a Macbook Pro or a Dell Latitude. Included with the laptops are their respective chargers and carrying bag.
Mac and Dell laptops that are available to borrow and their listed specs.
It’s important to note that the laptops are available on a first-come, first-served basis and may be checked out until the library closes the next day. You can find more information regarding the laptop loan
program here.
]]>
With support from DoIT in Fall 2015, the AOK Library & Gallery expanded its equipment loan program to include laptops. The location to request these laptops has moved to the 1st floor...
http://lib.guides.umbc.edu/c.php?g=529975&p=3624794
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Tue, 04 Oct 2016 08:26:44 -0400
RLC/Gallery remain closed following Library water leak
Writing Center/Math Lab to reopen Weds Oct 5
UPDATE: The Writing Center and Math Lab will reopen on Weds Oct 5 in the Library.
The RLC and Library Gallery will remain closed today due to a water leak on Sunday night. The Writing Center is operating from Sherman Hall room 354. The Math Lab is operating in the Library, near the Print/Copy station on the 1st floor. All other Library services are open and operating normally.
]]>
UPDATE: The Writing Center and Math Lab will reopen on Weds Oct 5 in the Library. The RLC and Library Gallery will remain closed today due to a water leak on Sunday night. The Writing Center is...
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Tue, 04 Oct 2016 07:40:55 -0400
Fri, 07 Oct 2016 11:03:03 -0400
Library open 8-Midnight; RLC, Math Lab, WritingCenter closed
Due to a flood in the RLC on Sunday afternoon, the RLC, Math Lab, and Writing Center will be closed today. The Library is open normal hours from 8am to 12 Midnight. The Library Booksale has also been postponed. Thank you for your patience during the clean-up!
The MARAC Project Management workshop will continue as planned.
]]>
Due to a flood in the RLC on Sunday afternoon, the RLC, Math Lab, and Writing Center will be closed today. The Library is open normal hours from 8am to 12 Midnight. The Library Booksale has also...
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Albin O. Kuhn Library & Gallery
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Mon, 03 Oct 2016 06:24:53 -0400
Wed, 05 Oct 2016 08:11:08 -0400
Library Book Sale Canceled
Due to flooding in the Library, this month's Book Sale has been canceled.
]]>
Due to flooding in the Library, this month's Book Sale has been canceled.
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Sun, 02 Oct 2016 18:20:18 -0400
Eighteenth Century Journals Portal - Database Trial
Trial ends October 25, 2016
UMBC now has trial access to the Eighteenth Century Journals Portal from Adam Matthew.
Bringing together rare journals printed between c.1685 and 1835, this resource illuminates all aspects of eighteenth-century social, political and literary life. Topics covered are wide-ranging and include colonial life, provincial and rural affairs, the French and American revolutions, reviews of literature and fashion throughout Europe, political debates, and London coffee house gossip and discussion.
Trials are available on campus, off-campus users must use the VPN
The trial runs through October 25th. Feedback on the usefulness of this
database is appreciated. Leave us a comment to let us know what you
think.
]]>
UMBC now has trial access to the Eighteenth Century Journals Portal from Adam Matthew. Bringing together rare journals printed between c.1685 and 1835, this resource illuminates all aspects of...
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Albin O. Kuhn Library & Gallery
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Wed, 28 Sep 2016 11:49:31 -0400
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Nov. 18, 2016 USM PROMISE AGEP Fall Harvest Dinner & Networking Reception
The 2016 PROMISE Fall Harvest Dinner for graduate students and postdocs at schools within the University System of Maryland will be held Friday, November 18, 2016, at 5:00 PM.
Location:
University of Maryland College Park
Stamp Student Union
Stamp Colony Ballroom 2203
This dinner will allow you to connect with graduate students and postdocs who are in your field, allowing you to build collaborative relationships, connections, and expand your network. You may bring a guest to this event. PROMISE wants you to include your support network in events.
This event is free. Please bring your ticket with you, and your university ID.
Each attendee, including your guest, must have a ticket.
This event will include a short program with a welcome from the hosts at College Park.
- 5:00 PM – 6:00 PM: Arrival & Seating
- 6:00 PM: Welcome Remarks
- (Hosted by the PROMISE Leaders at College Park)
- 6:30 PM – 7:00 PM: Remarks from SREB Remarks
- 7:00 PM – 8:00 PM: Networking Reception
- 8:00 PM: Closing Remarks
TRANSPORTATION:
If attend any school in the Baltimore area or live near Baltimore, UMBC will be providing free transportation from UMBC to UMCP. If you would like to be on the bus, please email
promisestaff@gmail.com with the subject title “Bus Fall Harvest” by November 11, 2016 at 11:59 pm. Please include in the email: your name, your university, and your cell phone number.
The bus will be departing the UMBC Commons Circle Drive Loop at 4:00 PM and will be departing from University of Maryland, College Park at 8:00 PM, and will arrive back to the UMBC campus between 8:30 PM – 9:00 PM.
PARKING:
REGISTER:
Contact Christopher Perez at the Office of Graduate Diversity and Inclusion for additional information: cperez6@umd.edu
Please see the comments below for updates on bus information.
Stay tuned to this page for any additional information.
]]>
The 2016 PROMISE Fall Harvest Dinner for graduate students and postdocs at schools within the University System of Maryland will be held Friday, November 18, 2016, at 5:00 PM. Location:...
https://promiseagep.com/2016/09/27/nov-18-2016-usm-promise-agep-fall-harvest-dinner-networking-reception/
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