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<NewsItem contentIssues="false" id="39337" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/39337">
<Title>DATE CHANGE-RT ticket system downtime notice for 12-19-2013</Title>
<Body>
<![CDATA[
    <div class="html-content">I apologize for any confusion created by the change from 12-14-2013 6am-2pm to 12-19-2013 6pm-9pm, however some logistical challenges have necessitated us to reschedule. The good news is that our lead technical person on this upgrade, Jeremy Gude, was able to take advantage of some database options which will reduce the downtime by an anticipated 5 hours.<br><br>If an issue arises during the downtime please call the Technology 
    Support Center (TSC) at 410-455-3838. Their Thursday hours are until 8pm
     and you can leave a voice mail and someone will get back to you during 
    the normal operating hours.<br> <br>Request Tracker (RT) has been in place almost 5 years now running on the same hardware. 
    <br><br>Over the next 6 months DoIT will be upgrading the hardware and application staring with Phase 1 for the database server hardware. This will require downtime Thursday, December 19, 2013 from 6pm to 9pm. <br><br>Phase 2 is currently scheduled for March 2014 to upgrade the web and application hardware.<br><br>Phase 3 is currently scheduled for June 2014 to upgrade the actual RT software application.<br><br>Joe Kirby ,  Assistant Vice President, Business Systems<br>Division of Information Technology (DoIT) <br>Support Response -   <a href="http://www.umbc.edu/doit">http://www.umbc.edu/doit</a> <br>Administration 627<br>Office - 410-455-3020 <br>Email - <a href="mailto:kirby@umbc.edu">kirby@umbc.edu</a><br><br></div>
]]>
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<Summary>I apologize for any confusion created by the change from 12-14-2013 6am-2pm to 12-19-2013 6pm-9pm, however some logistical challenges have necessitated us to reschedule. The good news is that our...</Summary>
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<PostedAt>Wed, 11 Dec 2013 10:31:52 -0500</PostedAt>
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<NewsItem contentIssues="false" id="39302" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/39302">
<Title>RT ticket system downtime notice for 12-14-2013</Title>
<Body>
<![CDATA[
    <div class="html-content">Request Tracker (RT) has been in place almost 5 years now running on the same hardware. 
    <br><br>Over the next 6 months DoIT will be upgrading the hardware and application staring with Phase 1 for the database server hardware. This will require downtime this coming Saturday, December 14, 2013 from 6am to 2pm. <br><br>Phase 2 is currently scheduled for March 2014 to upgrade the web and application hardware.<br><br>Phase 3 is currently scheduled for June 2014 to upgrade the actual RT software application.<br><br>If an issue arises during the downtime please call the Technology Support Center (TSC) at 410-455-3838. The Saturday hours are from noon until 6pm however you can leave a voice mail and someone will get back to you during the normal Saturday operating hours.<br><br>Joe Kirby ,  Assistant Vice President, Business Systems<br>Division of Information Technology (DoIT) <br>Support Response -   <a href="http://www.umbc.edu/doit">http://www.umbc.edu/doit</a> <br>Administration 627<br>Office - 410-455-3020 <br>Email - <a href="mailto:kirby@umbc.edu">kirby@umbc.edu</a><br><br></div>
]]>
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<Summary>Request Tracker (RT) has been in place almost 5 years now running on the same hardware.    Over the next 6 months DoIT will be upgrading the hardware and application staring with Phase 1 for the...</Summary>
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<PostedAt>Tue, 10 Dec 2013 14:24:05 -0500</PostedAt>
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<NewsItem contentIssues="true" id="39207" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/39207">
<Title>DoIT Staff Recognized at 12/4 UMBC Service Awards</Title>
<Tagline>Costello (40 years) &amp; Ostrove (30 years) Among 18 Honorees</Tagline>
<Body>
<![CDATA[
    <div class="html-content">At the <a href="http://www.umbc.edu/serviceawards/" rel="nofollow external" class="bo">2013 UMBC Service Awards</a>, 18 DoIT staff members were recognized for their years of service ranging from 5 years to 40 years. DoIT particularly appreciates the service of <a href="http://my.umbc.edu/media/9006" rel="nofollow external" class="bo">Joan Costello</a> (40 years) and <a href="http://my.umbc.edu/media/9009" rel="nofollow external" class="bo">Steve Ostrove</a> (30 years).<div><br></div><div><div><strong><u>5 Years</u></strong></div><div>Kendrick Hernandez</div><div>Paul Schou</div><div><br></div><div><strong><u>10 Years</u></strong></div><div>Kevin Joseph</div><div><br></div><div><strong><u>15 years</u></strong></div><div>Anna Sniadach</div><div>Todd Haddaway</div><div>Paul Harvey</div><div>Jason Griego</div><div>Randy Phillip</div><div>Jeff Glascock</div><div>Andy Johnston</div><div>Daniel Loftus</div><div><br></div><div><strong><u>20 Years</u></strong></div><div>John Fritz</div><div>Betty Blanchette</div><div>James Krebs</div><div><br></div><div><strong><u>25 years</u></strong></div><div>Debora Grimm</div><div>Laura Brown</div><div><br></div><div><strong><u>30 Years</u></strong></div><div>Steve Ostrove</div><div><br></div><div><strong><u>40 Years</u></strong></div><div>Joan Costello</div></div></div>
]]>
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<Summary>At the 2013 UMBC Service Awards, 18 DoIT staff members were recognized for their years of service ranging from 5 years to 40 years. DoIT particularly appreciates the service of Joan Costello (40...</Summary>
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<PostedAt>Fri, 06 Dec 2013 21:43:19 -0500</PostedAt>
<EditAt>Fri, 06 Dec 2013 22:15:29 -0500</EditAt>
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<NewsItem contentIssues="true" id="39107" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/39107">
<Title>Skype Video Conference Room Established</Title>
<Body>
<![CDATA[
    <div class="html-content"><p>Over the last year we have seen a number of academic and administrative departments begin to use Skype video conferencing service to interview candidates for positions at UMBC or graduate students applying for admission.</p><p>To aid in this effort, DoIT has set up a Skype-enabled conference room in Engineering 024. This room has 55" display with a web-camera, remote microphone, and speakers.  This room can accommodate a search committee of 6-10 participating in the conference.<br><br>This equipment can be reserved utilizing the AV Services Request form located at<a href="http://doit.umbc.edu/request-av-services/" rel="nofollow external" class="bo">http://doit.umbc.edu/request-av-services/</a><span> </span>.  Users will need to bring their own laptop to attach to the system (Skype loaded on the laptop) or reserve a laptop from AV Services using the same AV Services Request form.  AV services will be glad to work with you to provide technical support in setting up the video conference.  For further information, contact AV Services at 5-2461.</p></div>
]]>
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<Summary>Over the last year we have seen a number of academic and administrative departments begin to use Skype video conferencing service to interview candidates for positions at UMBC or graduate students...</Summary>
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<PostedAt>Fri, 06 Dec 2013 18:53:17 -0500</PostedAt>
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<NewsItem contentIssues="true" id="39197" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/39197">
<Title>In love with Carpooling?</Title>
<Body>
<![CDATA[
    <div class="html-content"><p>The logic of carpooling is simple: it reduces the costs for all parties involved and takes at least one car off the road. If other students are coming from the same area and heading to UMBC around the same time, carpooling may be an easy way to meet other UMBC campus members, reduce UMBC’s carbon footprint, and save money as well as a number of other benefits. </p>
    
    <p>Creating a carpool with UMBC students is easy—join the online “Casual Carpooling” forum just for UMBC members and discuss the details
    of a carpool (<a href="http://my.umbc.edu/groups/casualcarpooling">http://my.umbc.edu/groups/casualcarpooling</a>). <span> </span>The Casual Carpooling myUMBC group now has over 400 UMBC members! For an enjoyable and safe ride, we posted some
    suggestions and tips such as “carpool etiquette” on the webpage.</p>
    
    <p>Face-to-face socials are also hosted by the office of Off-Campus Student Services throughout the year. The next carpool social is on February 14, 2014 with a Valentine’s Day theme at Lower Flat Tuesdays in The Commons from 12-1PM.</p>
    
    </div>
]]>
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<Summary>The logic of carpooling is simple: it reduces the costs for all parties involved and takes at least one car off the road. If other students are coming from the same area and heading to UMBC around...</Summary>
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<Tag>transfers</Tag>
<Tag>transportation</Tag>
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<Sponsor>Off-Campus Student Services</Sponsor>
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<EditAt>Sun, 08 Dec 2013 13:16:04 -0500</EditAt>
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<NewsItem contentIssues="true" id="39194" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/39194">
<Title>Informal DoIT Drop-Ins to Focus on Web-based Technologies</Title>
<Tagline>Bring Your Own Device (BYOD) or Use Ours</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>Starting in January and subject to user demand, as well as support staff capacity, DoIT is going to experiment with offering regular, informal Drop-In consulting sessions that focus on one of the many web-based tools we support. Examples include the following:</span></p><ul><li><span><a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo">Blackboard</a></span></li><li><span><a href="https://wiki.umbc.edu/x/BQLnAQ" rel="nofollow external" class="bo">Box.com</a></span></li><li><span><a href="https://wiki.umbc.edu/x/CxPSAQ" rel="nofollow external" class="bo">Collaborate</a></span></li><li><span><a href="https://wiki.umbc.edu/x/EoWgAQ" rel="nofollow external" class="bo">Google</a> (Calendar, Drive, Gmail)</span></li><li><span><a href="https://wiki.umbc.edu/x/8gbcAQ" rel="nofollow external" class="bo">FAQs</a></span></li><li><span><a href="https://wiki.umbc.edu/x/P4FLAQ" rel="nofollow external" class="bo">RT</a> (Request Tracker)</span></li><li><span><a href="http://sites.umbc.edu/" rel="nofollow external" class="bo">Sites</a> (web-based publishing)</span></li></ul><span><div><span>Given variation in user needs and scheduling, the Drop-In format will be as follows:</span></div><div><span><span><br></span></span></div></span><ol><li><span><strong>Orientation</strong></span><span>(5 minutes): A quick overview of what the tool does. If all you want is a demo, come early.</span></li><li><span><strong>Recommendations</strong></span><span> (10 minutes): 1-2 tips based on our observations from providing support for <a href="http://my.umbc.edu/help" rel="nofollow external" class="bo">RT tickets</a> and <a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo">FAQs</a>, as well identification of effective practices &amp; practitioners.</span></li><li><span><strong>Q &amp; A</strong></span><span> (40 minutes): This is your time. What do you want to know? What's a problem you'd like to solve or a new opportunity you'd like to explore?</span></li></ol><span>Since the DoIT Drop-Ins are focused on web-based technologies, you can Bring Your Own Device (BYOD), or you can use our Google Chromebooks or computer lab machine. One exception: The </span><span><a href="https://wiki.umbc.edu/x/kwbnAQ" rel="nofollow external" class="bo">Box sync application</a></span><span> will not work on a Chromebook. However, most drop-ins will be offered in the <a href="http://doit.umbc.edu/tsc" rel="nofollow external" class="bo">Technology Support Center</a> (TSC) that has a supply of 15-20 Chromebooks for hands-on exploration. Other locations will include Engineering 025 or 023. </span></span><div><span><span><br></span></span></div><div><span><span>All currently scheduled DoIT Drop-Ins can be found at </span><a href="http://doit.umbc.edu/events" rel="nofollow external" class="bo"><span>doit.umbc.edu/events</span></a><span>.</span></span></div></div>
]]>
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<Website>http://doit.umbc.edu/events</Website>
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<PostedAt>Fri, 06 Dec 2013 14:31:11 -0500</PostedAt>
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<NewsItem contentIssues="true" id="39191" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/39191">
<Title>TSC Announces Winter Hours Starting 12/19/13</Title>
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<![CDATA[
    <div class="html-content"><span><p><span>Fall hours at the Technology Support Center (TSC) will end on December 18th.</span></p><br><p><span>Beginning on December 19th, the TSC will adjust it’s hours to fit with to the Library’s hours. These hours will last until December 23rd:</span></p><br><p><span>Monday - Friday: 8:00 am - 5:00 pm</span></p><p><span>Sunday: 12:00 noon - 5:00 pm</span></p><br><p><strong><span>The TSC will be closed from December 24th-January 1st. We will have limited staff working remotely through the RT ticketing system only. If you need assistance during this time, you can submit a ticket by clicking </span><span><a href="http://my.umbc.edu/help" rel="nofollow external" class="bo">here</a></span><span>.</span></strong></p><br><p><span>We will reopen on January 2nd with our adjusted Winter hours:</span></p><br><p><span>Monday-Thursday: 8:00am - 8:00 pm</span></p><p><span>Friday: 8:00 - 6:00pm</span></p><p><span>Sunday: 12:00 noon - 6:00 pm</span></p><br><p><span>We hope that everyone has a wonderful break, and we look forward to seeing you in 2014!</span></p></span></div>
]]>
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<Summary>Fall hours at the Technology Support Center (TSC) will end on December 18th.   Beginning on December 19th, the TSC will adjust it’s hours to fit with to the Library’s hours. These hours will last...</Summary>
<Website>http://doit.umbc.edu/tsc/</Website>
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<PostedAt>Fri, 06 Dec 2013 13:51:56 -0500</PostedAt>
<EditAt>Fri, 06 Dec 2013 20:28:13 -0500</EditAt>
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<NewsItem contentIssues="true" id="39109" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/39109">
<Title>Microsoft XP Support Ends on April 1, 2014</Title>
<Tagline>DoIT is offering Departments Options for Upgrades</Tagline>
<Body>
<![CDATA[
    <div class="html-content">Microsoft is ending support for Windows XP and will no longer be releasing security updates as of April 1, 2014. Audit regulations require that all machines used for administrative or academic use be under active security maintenance by the vendor. As a result, after that date we cannot support machines running Windows XP. on campus. The lone exception will be XP machines used to control instruments. In those cases, we can work with departments to find a solution or to place the XP machine on a secure network that is not accessible from outside the campus.<br><br>On a first come basis, we will work to support departments that have existing XP machines in use today. In particular, we will prioritize upgrades for any faculty member using an XP machine to have it upgraded to a newer (2-3 year old Windows 7 machine) we have from upgrading our computer labs. For staff or student use, we will work with departments on what is the most effective replacement strategy. <br><br>Please use the RT system to submit a ticket requesting support, <a href="http://my.umbc.edu/help" rel="nofollow external" class="bo">http://my.umbc.edu/help</a> .<br><br><br></div>
]]>
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<Summary>Microsoft is ending support for Windows XP and will no longer be releasing security updates as of April 1, 2014. Audit regulations require that all machines used for administrative or academic use...</Summary>
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<PostedAt>Thu, 05 Dec 2013 17:09:45 -0500</PostedAt>
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<NewsItem contentIssues="true" id="39106" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/39106">
<Title>Most Campus IT Services Will Be Unavailable 12/30/13</Title>
<Tagline>Downtime Will Be 8 a.m. to Noon.</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><br>From 8 a.m. to Noon on Monday, December 30th the DoIT staff will be upgrading our OpenAFS file system used to support our Unix environment. The upgrade will involve bringing up new hardware and performing software maintenance on the OpenAFS file system database.  These upgrades should improve system reliability and security<strong>.<br><br>This will impact the following services:<br><span><ul><li><p><span>All web services (main campus web servers on <a href="http://www.umbc.edu">www.umbc.edu</a>, parts of myUMBC, userpages.umbc.edu, and the campus wiki.</span></p></li><li>Blackboard<strong>,</strong> Peoplesoft, Box, VPN, and other systems using the webauth single signonwill be unavailable.<br><p></p></li><li><p><span>All email delivery will be delayed.</span></p></li><li>The GL Unix environment<br></li><li><p><span>User home directories</span></p></li><li><p><span>Software license servers</span></p></li><li><p><span>Our mailing lists on lists.umbc.edu<br></span></p></li><li><p><span>New account creation and password changes<br><br></span></p></li></ul></span></strong><strong></strong>We believe the date of 12/30 should minimize the disruption to the campus but if anyone has concerns, please contact Jesse Beauman, <a href="mailto:jesse@umbc.edu">jesse@umbc.edu</a> or Jack Suess, <a href="mailto:Jack@umbc.edu">Jack@umbc.edu</a>.<br><strong><span><p><br></p><p><br></p></span></strong><br></div>
]]>
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<Summary>From 8 a.m. to Noon on Monday, December 30th the DoIT staff will be upgrading our OpenAFS file system used to support our Unix environment. The upgrade will involve bringing up new hardware and...</Summary>
<Website>http://doit.umbc.edu/</Website>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Thu, 05 Dec 2013 16:56:32 -0500</PostedAt>
<EditAt>Fri, 06 Dec 2013 22:53:37 -0500</EditAt>
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<NewsItem contentIssues="true" id="39151" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/39151">
<Title>Blackboard Drop-in Sessions</Title>
<Tagline>Got Questions? We Have Answers!</Tagline>
<Body>
<![CDATA[
    <div class="html-content">In anticipation of faculty support needs associated with the coming term and Blackboard upgrades,  DoIT will be offering additional weekly drop-in hours beginning Monday, December 9th. A DoIT staff member will be available to work one-on-one with users who show up during the designated times.<br><br>Drop-In sessions will focus on one of the many tools we support, including the following:<br><ul><li><a href="https://wiki.umbc.edu/display/faq/Tips+for+Faculty+-+About+the+Grade+Center" rel="nofollow external" class="bo">Grade Center</a></li><li><a href="http://my.umbc.edu/groups/doit-hybrid/documents/2105" rel="nofollow external" class="bo">Adaptive Release</a></li><li><a href="https://wiki.umbc.edu/display/faq/Blackboard+Collaborate" rel="nofollow external" class="bo">Collaborate</a></li><li><a href="https://wiki.umbc.edu/display/faq/Camtasia+Relay" rel="nofollow external" class="bo">Camtasia Relay </a></li></ul>Given variation in user needs and scheduling, the Drop-In format will be as follows:<br><ol><li><strong>Orientation</strong> (5 minutes): A quick overview of what the tool does. If all you want is a demo, come early.</li><li><strong>Recommendations</strong> (10 minutes): 1-2 tips based on our observations from providing faculty support, as well identification of effective practices  and practitioners.</li><li><strong>Q &amp; A</strong> (40 minutes): This is your time. What do you want to know? What's a problem you'd like to solve or a new opportunity you'd like to explore?</li></ol>In addition to the F2F sessions, DoIT will also offer virtual drop-in sessions using Blackboard's web-conferencing tool, <a href="https://wiki.umbc.edu/display/faq/Blackboard+Collaborate?src=search" rel="nofollow external" class="bo">Collaborate</a>. Any faculty members with Bb questions may participate in these online sessions between 12:00 – 1:00 PM on the appointed date by visiting the following link: <a href="http://blackboard.umbc.edu/webapps/bb-collaborate-%20bb_bb60/launchSession/guest?uid=8a33ec63-77ca-4491-9aae-31b751a71022" rel="nofollow external" class="bo">www.umbc.edu/go/collaborate</a><br><ul><li><a href="http://my.umbc.edu/groups/doit/events/21517" rel="nofollow external" class="bo">Monday, December 9: ENGR 025</a></li><li><a href="http://my.umbc.edu/groups/doit/events/21518" rel="nofollow external" class="bo">Monday, December 16: ENGR 025</a></li><li><a href="http://my.umbc.edu/groups/doit/events/21522" rel="nofollow external" class="bo">Thursday, December 19: Virtual Session</a></li><li><a href="http://my.umbc.edu/groups/doit/events/21519" rel="nofollow external" class="bo">Monday, January 6: ENGR 025</a></li><li><a href="http://my.umbc.edu/groups/doit/events/21523" rel="nofollow external" class="bo">Monday, January 13: Virtual Session</a></li><li><a href="http://my.umbc.edu/groups/doit/events/21721" rel="nofollow external" class="bo">Thursday, January 23: Grade Center<br></a></li><li><a href="http://my.umbc.edu/groups/doit/events/21520" rel="nofollow external" class="bo">Monday, January 27: ENGR 025</a></li><li><a href="http://my.umbc.edu/groups/doit/events/21524" rel="nofollow external" class="bo">Monday, February 3: Virtual Session</a></li><li><a href="http://my.umbc.edu/groups/doit/events/21521" rel="nofollow external" class="bo">Monday, February 10: ENGR 025</a></li></ul><p>Please note that these are not formal Blackboard training classes. Additional dates and times may be added as demand warrants. </p></div>
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<Summary>In anticipation of faculty support needs associated with the coming term and Blackboard upgrades,  DoIT will be offering additional weekly drop-in hours beginning Monday, December 9th. A DoIT...</Summary>
<Website>http://doit.umbc.edu/itnm/</Website>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Thu, 05 Dec 2013 15:27:49 -0500</PostedAt>
<EditAt>Thu, 07 Aug 2014 11:15:04 -0400</EditAt>
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