Affected Service: Webex Phone Service

Time Identified: November 2, 2026 at 3:10 PM

Please be advised that Webex Phone Service clients may have experienced a brief, temporary disruption while servers underwent security updates this afternoon, 11/2/2206.

What occurred:

• Desktop and mobile apps briefly disconnect and automatically reconnect.

• Active, ongoing phone calls were not dropped or affected.

For additional details, please consult our Phone Service Disconnected FAQ.

If you need assistance, please contact the Technology Support Center at UMBC Help or  410-455-3838.

Service Disruption: 

On October 12, 2026, during routine planned system updates to address critical security vulnerabilities, the Division of Information Technology (DoIT) detected brief access disruptions for a number of campus systems, including myUMBC, websites, and Blackboard between 10:30 PM and 11:30 PM.

Our engineering team mobilized immediately and swiftly restored functionality across all impacted systems. DoIT continuously monitors network infrastructure around the clock to maintain maximum stability and seamless digital services for the campus community.

If you experience any lingering access issues, please let us know; our team is ready to assist and resolve them promptly.

Help: If you have any questions, please contact the Technology Support Center (TSC) at UMBC’s Help Service.  

Update:

10/1/26

4:00pm

The service disruption has been resolved. If you continue to have any issues, please contact the Technology Support Center (TSC) at UMBC’s Help Service. 

Original Announcement: 

10/1/26

10:00am 

Service Disruption: DoIT has received reports regarding issues with Google Calendar Webex scheduling functionality. These service interruptions stem from a global event affecting the Google platform, primarily impacting users' ability to add Webex and other video conferencing scheduling through Google Calendar.

DoIT is actively monitoring the situation and will provide further updates as soon as service is restored.

Another Way to Schedule Webex: Users can still schedule through umbc.webex.com on the Meetings tab or through the Webex scheduler in the App. Click here for instructions on how to use the Webex App to schedule a meeting. 

Additional Help: If you have any questions or experience further issues, please contact the Technology Support Center (TSC) at UMBC’s Help Service. 

The Wi-Fi Issue

Affected Service: eduroam Wireless Network

Time of Status Update: Beginning Thursday 7/30

Due to a recent update from an external security provider, some laptops and mobile devices may show an "authentication failure" message when trying to connect to the eduroam Wi-Fi network. 

Don’t worry, the eduroam network itself is working fine! Affected devices just need a quick profile update to reconnect securely.

How to Fix It in 2 Easy Steps

If your device is getting an authentication error, follow these steps to restore your connection: 

1. Forget the Network: Go to your device’s Wi-Fi settings and select “Forget” or “Remove” the eduroam network.

2. Reconfigure: Access the eduroam setup tool available via the Eduroam FAQs to reestablish a secure network connection to all of your devices (macOS, Windows, iPhone, iPad, Android, Chromebook, and Linux). 

Need Help?

If you need assistance, please contact the Technology Support Center at UMBC Help or  410-455-3838.

Thank you for your patience and understanding.

Affected Service: DocuSign

Time of Status Update: 12:30 PM | July 16, 2026

Original Message: Service Alert: DocuSign Temporarily Unavailable

Update: Please be advised that issues impacting DocuSign have been resolved. DocuSign is functioning as normal. 

If you need assistance, please contact the Technology Support Center at UMBC Help or 410-455-3838.

Thank you for your patience and understanding.

Affected Service: DocuSign

Time Identified: 10:00 AM | July 16, 2026

Please be advised that DocuSign is currently experiencing a temporary service outage.

• The Impact: Users may be unable to log in, send, or sign electronic documents at this time.

• Our Action: The Division of Information Technology is actively working to resolve the issue and restore full services as swiftly as possible. We are monitoring the situation closely and will provide status updates as soon as more information is available.

Thank you for your patience and understanding.

The REX 2.0 Analytics Portal is currently unavailable. We are working to resolve the issues with accessing Tableau and will update you when it is available again.  We apologize for the inconvenience.

The Division of Information Technology (DoIT) has identified an issue affecting Google Calendar add-ins (such as Webex, Microsoft Teams, and others). A recent update starting on or around May 26th, 2026 from Google has interfered with these integrations, causing some users to experience connectivity errors or authentication prompts when trying to use them.

How to Fix It: The remedy requires clearing the cached data for the affected add-in within your Google account to re-initialize the connection.

We have published a detailed FAQ document with step-by-step instructions on how to quickly resolve this issue: 👉 Page: How to Re-add Cisco Webex Add-In access for Google Calendar

Need Assistance? If you follow the steps in the FAQ and continue to experience issues, or if you need additional help walking through the process, please contact the Technology Support Center (TSC):

• Phone: 410-455-3838

• Online: Submit a support ticket at https://help.umbc.edu

Thank you for your patience as we work to ensure all campus collaboration tools are functioning smoothly.

Sincerely,

Division of Information Technology
University of Maryland, Baltimore County

As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Thursday, May 21st and Saturday, May 30th.  
While many of the systems will be patched without any service disruption, there are some systems which require the downtime of key services.  The schedule below outlines which key services will be offline and for how long.

Thursday, 05/21/2026 between 5pm and 10pm (most systems will only be down for a short period during this time):

* Access to Cyrus (legacy) email (accounts not migrated to UMBC Gmail)  * All mail will be queued up and delivered after the server is patched

* All HFS (afs) servers - gl.umbc.edu home directories will be offline

* Between 9:00pm and 10pm only: Certain software licenses will be unavailable (autodesk, cadence, idl, schrodinger, xilinx, mathematica). 

* Between 9:00pm and 10pm only: The web hosting environments (virthost) will be partially unavailable (pages will be available but any database calls will not work)

* Between 5:00pm and 6:30pm only: LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be unavailable.  Account authentication and logins will not be affected.

Saturday, 05/30/2026 between 7am and 8am (most systems will only be down for a short period during this time):

* myUMBC lite page will be up resulting in reduced myUMBC functionality

We are pleased to report that the service disruption this morning involving Webex and Google Calendar integrations is now fully restored. Webex users can resume scheduling meetings as usual. If you still encounter difficulties, we suggest logging out and back in to refresh your connection.

Should you need any additional support, please contact us at the Technology Support Center.

Ray Soellner

Director - DoIT

rays1@umbc.edu