Khalil Alston of the Division of Information Technology (DoIT) has been named the recipient of the June Gritty Award for exceptional technical support and outstanding professional service across multiple high-stakes university events.

Complex Virtual Event: Middle States Self-Study Community Event

Khalil's remarkable performance was highlighted during two critical campus initiatives. Most notably, he played a pivotal technical role in the April 23 virtual Middle States Self-Study Community Event, where he managed a complex virtual platform that engaged the entire campus community.

Khalil provided excellent technical support and training. This virtual event invited the entire campus community to share feedback on UMBC’s draft Self-Study. Kahlil arranged and led training sessions for senior university administrators in the weeks leading up to the event. The event involved a main session, multiple breakout rooms, chat, a timed activity, and individual user support. During the event, he served as the lead technical support of the DoIT Classroom Technology team, which included Dave Souder and Steve Anderson. His clear instructions, attention to detail, and calm demeanor demonstrated DoIT’s professionalism at its finest. Event organizers were pleased with the results!

"His clear instructions and calm demeanor demonstrated DoIT professionalism at its finest," said event coordinators.

Onsite Crucial AV Support for UCM at OCA Mocha

In addition to the self-study event, Khalil has consistently provided crucial audiovisual support for University Communications and Marketing (UCM), including challenging off-campus events. During one OCA Mocha event, he remained on-site after initial assessments, ultimately preventing a potential technical disruption.

Event organizers praise Alston's technical expertise and commitment, as well as his ability to quickly resolve equipment challenges and create hybrid meeting environments where standard technologies were unavailable.

“Again, Khalil saved the day! Khalil’s technical skills and commitment to excellence are second to none. His pleasant disposition, too, is worthy of praise. DoIT and the UMBC campus as a whole are fortunate to have him.”

The Gritty Award recognizes UMBC employees who go above and beyond their standard job responsibilities, with Khalil emerging as a standout performer this month.

"UMBC and DoIT are fortunate to have such a dedicated professional," said a UCM nominator, Leslie Kruger.

For all of your exceptional efforts and commitment to excellence, we are proud to present you all with the June DoIT Gritty Award. Congratulations! 

Thank you, Khalil for all of your hard work!

The DoIT Community & The DoIT Gritty Committee

Erica D’Eramo

Ally Hepp

Carlos McKinney

David Toothe

Dondre Hatef

Kashka Donaldson

Mariann Hawken 

Nick Beech

Tony Finneran

Roy Prouty 

UMBC AV Team Shines at Maryland History Day

UMBC’s AV student support team, Roza Zareidoodeji, Jordan Pierre-Scott and Josh Cheeks, delivered exceptional service during this year's Maryland History Day, showcasing the institution's commitment to professional excellence and earning them the Spring Semester Student DoIT Gritty Award!

Roza, Jordan, and Josh were the backbone of the event's technical operations, meticulously preparing campus facilities and ensuring seamless technological support. Their comprehensive pre-event preparations included detailed equipment checks, from projector functionality to sound systems and wiring integrity.

Despite challenges like limited power in the Engineering building due to ongoing renovation work, the team maintained a high standard of service. They professionally guided visiting organizations through the technical setup and remained readily available to address any questions or concerns.

The event utilized most of the campus's classrooms and lecture halls, with the tech team guaranteeing that each space was fully operational and presentation-ready. Their collaborative approach and problem-solving skills demonstrated UMBC's dedication to supporting educational initiatives.

Attendees from across Maryland experienced firsthand the university's technical proficiency and supportive environment, with the tech team playing a crucial role in the event's success.

For all of your exceptional efforts and commitment to excellence, we are proud to present you all with the Spring 2025 DoIT Student Gritty Award. Congratulations! 

Thank you, Roza Zareidoodeji, Jordan Pierre-Scott and Josh Cheeks for your outstanding teamwork and professionalism!

The DoIT Community & The DoIT Gritty Committee

Erica D’Eramo

Ally Hepp

Carlos McKinney

David Toothe

Dondre Hatef

Kashka Donaldson

Mariann Hawken 

Nick Beech

Tony Finneran

Roy Prouty

Follow Nicholas Benner's journey from AV specialist to graduating with a degree in Computer Science at UMBC. Discover how his time at the Division of Information Technology (DoIT) shaped his communication skills and future career aspirations.

Growing Through Experience at UMBC: Nicholas Benner's Journey in IT

Navigating the academic landscape while balancing a job can be a daunting task for many students. Nicholas Benner, a senior at UMBC, has managed to do just that, combining his studies in computer science with hands-on experience in the university’s Division of Information Technology. His video delves into his journey, the skills he has acquired, and the impact his work experience has had on his future prospects.

A Glimpse into Nicholas's Academic Path

As a computer science major at UMBC, Nicholas Benner's academic focus is on mastering the intricacies of software, hardware, and the principles underlying computing technologies. His journey in AV—a crucial segment of IT dedicated to audio-visual technology—complements his academic endeavors, bridging the gap between theoretical knowledge and practical application.

Immersing in the Division of Information Technology

The Beginning: A Step into AV

Nicholas’s foray into DoIT began with a role as an AV Specialist I, a help desk position tailored to assist professors with real-time issues in their classrooms. This role provided him with the foundational knowledge and experience necessary for effective communication and troubleshooting within an academic setting. 

Transitioning to the Install Team

His dedication and skills soon led to an invitation from Danielle, a supervisor in the AV unit, to join the install team. Stepping into this new role, Nicholas's responsibilities expanded to include the installation of projectors and speakers in classrooms. This transition not only broadened his technical skills but also enhanced his understanding of AV systems on a broader scale.

Cultivating Valuable Skills

Enhanced Communication and Teamwork

Working in DoIT significantly boosted Nicholas's ability to communicate effectively with coworkers and superiors alike. This environment emphasized trust-building within teams and the importance of cooperative effort. Skills in teamwork are essential in most professional settings, and Nicholas is confident these experiences will aid him in his future career.

Real-World Industry Insight

One of the standout experiences during Nicholas's tenure was the Midpoint Industry Day. Nicholas and his AV colleagues were given the opportunity to travel to the Midpoint offices in Columbia. This visit offered them a view of their work's impact on a larger, industry-wide scale, augmenting their understanding of AV operations beyond the campus.

Advice for New DoIT Employees

Communication is Key

Nicholas emphasizes the importance of asking questions and communicating effectively with supervisors. In a field as dynamic as IT, understanding every detail and ensuring clarity in communication can be critical to individual and collective success.

Embrace the Experience and Have Fun

Being passionate and enjoying the work are equally vital. Nicholas encourages new employees to find joy in their tasks, as it can significantly enhance their work experience and productivity.

Looking to the Future

With graduation in sight, Nicholas is considering several pathways for the future. His immediate goal is to secure a full-time job in AV or pursue further certifications or internships that will bolster his qualifications. These strategic steps are aimed at enriching his professional portfolio, making him a competitive candidate in the IT field.

Nick will be graduating in May 2025 from UMBC, with a BS in Computer Science. Congratulations Nick!

Watch his complete video here!

The first draft of the above announcement was generated using GenAI and edited by the Division of Information Technology Communications and IT teams.

Follow Joshua's story as he shares how connections made at DoIT have shaped his career aspirations. Discover the impact of friendships and networking in his journey towards becoming a cybersecurity expert.

Image: Josh carrying a laptop in the AV workspace with tech supplies in the background. 

At the heart of any dynamic academic environment lies a myriad of opportunities for growth, both personal and professional. Joshua Cheeks, a senior computer science major at the University of Maryland, Baltimore County (UMBC), is a testament to this fact. His journey through academia, coupled with his role at the Division of Information Technology (DoIT), exemplifies how university experiences can profoundly shape one's career trajectory and personal development.

Joining the AV Department

Joshua Cheeks’s time at UMBC has been complemented by his work at the AV department under DoIT. For close to two years, he has immersed himself in the daily operations that keep the department running smoothly. This position has not only allowed him to apply his computer science knowledge in practical settings but has also rendered every day an enjoyable and rewarding experience.

Building Meaningful Connections

One of the most impactful aspects of Joshua's journey has been the relationships he has built during his time at DoIT. He emphasizes the importance of these connections, stating that the friends and networks he has established with both his co-workers and superiors have had a significant positive impact on his life. These relationships have not only made his work environment more enjoyable but also extended beyond professional boundaries, fostering personal growth and development.

Team Bonding Moments

In recounting his experiences, Joshua highlights a fond memory: his team watching a movie in PAHB 132 after completing a project. Such moments of camaraderie underscore the importance of teamwork and the bonds formed in the collaborative efforts required in the AV department.

Advice for New Employees

Joshua has valuable advice for newcomers to the DoIT student workforce. He encourages them to engage actively with their colleagues and supervisors. Making connections, he notes, is crucial as these relationships can be beneficial in the future. The friendly and approachable environment at DoIT, according to him, is conducive to fostering these exchanges.

Pursuing Higher Education

Looking ahead, Joshua aspires to further his education by pursuing a master's degree in cybersecurity. This advanced study will equip him with the specialized knowledge and skills necessary to navigate the complexities of the cybersecurity landscape.

Career Goals

Joshua’s ultimate career goal is to become a Security Operations Center (SOC) analyst in the cybersecurity field. This role involves monitoring and analyzing an organization's security systems to detect and mitigate threats. It is a critical position within the cybersecurity domain, requiring a keen eye for detail, analytical skills, and a deep understanding of cyber threats and defense mechanisms.

The Impact of UMBC and DoIT

1. Personal and Professional Growth: Joshua attributes much of his personal and professional growth to his time at UMBC and his involvement with DoIT. The university environment has challenged him to become a better person and a more diligent worker, pushing him to strive for excellence in all his endeavors.

1. Networking Opportunities: The connections he has formed with a diverse group of individuals, from fellow students to faculty and staff at DoIT, have broadened his perspective and provided him with a supportive network that he can rely on as he advances in his career.

1. Skill Development:His responsibilities at the AV department have allowed Joshua to develop a range of skills that are directly applicable to his future career goals. From technical proficiencies in managing audio-visual equipment to soft skills like effective communication and teamwork, Joshua has gained a holistic set of competencies that will serve him well in his future roles.

Joshua Cheeks’s journey at UMBC and the Division of Information Technology is a prime example of how university experiences can play a pivotal role in shaping one's career and personal development. His story illustrates the value of seizing opportunities, building meaningful relationships, and continually striving for growth. As Joshua looks to the future, with aspirations of becoming a SOC analyst and obtaining a master's degree in cybersecurity, it is evident that the foundations laid during his time at UMBC and DoIT will continue to support and guide him.

Next on his journey, Josh will be graduating in May 2025 from the University of Maryland, Baltimore County, with a BS in Computer Science. Congratulations Joshua!

Watch his complete video here!

Join Sydney Kumordzie as he shares his heartwarming experience working in AV Services, forming friendships, and gaining valuable skills that shaped his future. Discover the importance of mentorship and building connections in the workplace.

Image: Sydney working on a laptop in an office workspace. 

Discovering the Hidden Gems of an IT Student's Journey

Building a career in the realm of IT is often seen as a journey filled with late-night code marathons, unnerving debug sessions, and an overall competitive atmosphere. But what if we turned this perspective around and looked at it through the lens of a fulfilling, community-driven adventure? Sydney Kumordzie's narrative provides a refreshing take on what it feels like to grow and thrive in the IT industry, especially through the supportive environment in the Division of Information Technology (DoIT) and his invaluable experiences at AV Services.

A Family-like Work Environment

One of the foremost aspects Sydney highlights about his journey is the family-like atmosphere he encountered. Working in AV Services made him feel like part of a big family—co-workers felt more like friends, and every day brought opportunities to collaborate and create memories together. This relational warmth isn't something one typically expects from a career in IT, which is often thought to be a solitary and intensely focused field. However, Sydney’s experience shatters that stereotype.

The Importance of Mentorship

Mentorship played a pivotal role in Sydney’s developmental journey. He emphasizes how his mentors provided invaluable guidance, which helped him navigate the often-complex landscape of computer science and IT services. This guidance wasn't merely about technical skills but also about fostering the right mindset and setting career goals.

Gaining Diverse Experiences

Sydney didn’t confine himself to a single niche within the IT domain. His time working in different roles within AV Services was crucial for gaining a broad understanding of the field. He worked in PowerShell scripting and student administration in addition to AV Services, allowing him to develop a well-rounded skill set.

Versatility in Roles

Starting in student administration and managing accounts provided Sydney with essential back-end skills. This experience taught him the importance of proper data management and security, as he had to handle sensitive information and ensure its security.

Switching to AV Services introduced Sydney to the "person-to-person" aspect of IT. Here, the focus was not just on the technicality but also on user interaction and troubleshooting in real-time scenarios. It helped him develop strong communication skills and the ability to work efficiently under pressure.

Building Personal Connections

According to Sydney, making friends and building connections are crucial elements often overlooked in a professional setting. He advises his peers to go beyond merely fulfilling job responsibilities.

Breaking the Routine

Sydney shares a cherished memory that epitomizes the joy of breaking routine to build camaraderie. After finishing work early in Lecture Hall 1, he and his colleagues decided to put on some music and have an impromptu rap session. This moment wasn’t just about taking a break; it was about enjoying shared experiences and building a supportive environment where everyone felt comfortable and valued.

Tips for Future IT Professionals

Sydney’s story isn’t just a walk down memory lane; it’s a treasure trove of insights for future IT professionals. he offers practical advice for anyone looking to follow a similar path:

Thank you to our full-time and student staff for getting AV systems ready for the fall semester!

Much of our campus community slows down a bit over the summer session while students are working, interning, or at home with family and friends. For the Audio-Visual (AV) teams, the summer is the busiest time of the year because classrooms are available for upgrades!

In preparation for the fall semester, the Operations and Design & Engineering teams completed several major projects, including comprehensive classroom evaluations, new system installations and programming, and upgrades to existing technology. 

Comprehensive System Evaluation 

The AV Operations team meticulously checked 203 technology-enabled classrooms throughout the summer session. Once rooms were checked, the team repaired or replaced any aging or broken equipment, completed firmware updates, and did a final operational check before the fall semester began. This involved assessing various components of each AV system across:

·        91 Registrar Scheduled Classrooms and Lecture Halls

·        36 Departmental Classrooms

·        76 Webex Conference Rooms

This proactive initiative aims to enhance the experience for students, faculty, and staff as they return to campus. Key systems that underwent scrutiny included the review of Fall 23 - Spring 24 Request Tracker (RT) tickets for potential issues, full operational tests of AV systems, testing of lecture capture and HyFlex systems, firmware updates, and the repair or replacement of non-functional items. 

Additionally, remote AV system monitoring has been implemented in 142 locations, encompassing a total of 967 devices. This capability enables staff to identify offline systems swiftly and investigate proactively ahead of reported issues.

Wifi-based Assistive Listening in Lecture Halls

This summer also saw the introduction of Wifi-based Assistive Listening in all lecture halls, allowing users to receive room audio directly on their personal devices via the Listen Everywhere application. Radio-frequency (RF) receivers have been available for some time in large classrooms and lecture halls, but the new advantages do not require users to retrieve and return earbuds and receivers for every lecture hall they visit.

Design & Engineering 

The AV Design & Engineering team works through the fall and spring semesters completing new system designs for Registrar classrooms, departmental classrooms and lab spaces, and conference rooms. The majority of these new systems are installed, configured, and programmed by full-time staff and the student installation team through the summer semester. 

New Systems Installed in Summer 2024 include:

• Full Classroom Technology Upgrades in 4 Registrar locations, including:

• Lecture Hall 1, PUP206, PAHB132, PAHB234

• Army ROTC House

• Smokeless Range, video conferencing systems, and wireless collaboration systems

• 4 Visual Arts Classrooms

• 3 Biology laboratory spaces

• Physics Astronomy laboratory space

• CAHSS classroom space in Fine Arts

• UMBC Training Center for CNMS 

• Admissions classroom/conference room 

• Parking Services Conference Room & Digital Signage for new location in 900 Walker

• Webex Room Kit Systems for Geography & Environmental Systems and CAHSS

• Digital Signage for the AOK Library and Computer Science & Electrical Engineering (CSEE)