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<NewsItem contentIssues="false" id="164350" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/164350">
<Title>Upgrade &amp; Downtime: RT System</Title>
<Tagline>Scheduled maintenance &amp; security updates</Tagline>
<Body>
<![CDATA[
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    <h3><strong>Planned System Maintenance Notice</strong></h3>
    <p><strong>Date:</strong> October 21, 2026</p>
    <p><strong>Time:</strong> 9:00 PM – 11:00 PM EDT</p>
    <p>Please be advised that the RT system will undergo scheduled maintenance tonight from <strong>9</strong><strong>:00 PM to 11:00 PM</strong>. During this two-hour maintenance window, RT will be temporarily unavailable.</p>
    <h4><strong>What We Are Doing</strong></h4>
    <p>We are proactively upgrading RT from version <strong>6.0.2 to 6.0.3</strong> to apply essential security fixes and ensure the system remains safe, reliable, and up to date.</p>
    <h4><strong>What You Need to Know</strong></h4>
    <ul>
    <li>
    <p><strong>System Impact:</strong> Access to RT will be fully restricted between 9:00 PM and 11:00 PM. Please save your work and log out prior to 9:00 PM.</p>
    </li>
    <li>
    <p><strong>Feature Changes:</strong> RT version 6.0.3 includes a few feature updates and changes.</p>
    </li>
    <li>
    <p><strong>Release Notes:</strong> For full details on the changes included in this release, please review the complete <a href="https://docs.bestpractical.com/release-notes/rt/6.0.3" rel="nofollow external" class="bo">RT 6.0.3 Release Notes &amp; Changelog</a>.</p>
    </li>
    </ul>
    <p>We appreciate your patience and cooperation as we work to keep our systems secure.</p>
    <h4>Help</h4>
    <p>If you need assistance, please contact the Technology Support Center at <a href="https://rtforms.umbc.edu/rt_myumbcHelpPage/" rel="nofollow external" class="bo">UMBC Help</a> or  410-455-3838.</p>
    <p><strong> </strong></p>
    <p><em>The first draft of the above announcement was generated using AI and edited by the Division of Information Technology Communications and IT teams.</em></p>
    </div>
]]>
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<Summary>Planned System Maintenance Notice   Date: October 21, 2026   Time: 9:00 PM – 11:00 PM EDT   Please be advised that the RT system will undergo scheduled maintenance tonight from 9:00 PM to 11:00...</Summary>
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<PostedAt>Wed, 21 Oct 2026 13:30:00 -0400</PostedAt>
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<NewsItem contentIssues="false" id="164081" important="false" status="posted" url="https://my3.my.umbc.edu/groups/gsa/posts/164081">
<Title>RESOLVED: Rapid System Restoration Following Scheduled Maintenance</Title>
<Tagline>Overnight system access issues swiftly resolved</Tagline>
<Body>
<![CDATA[
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    <p><strong>Service Disruption: </strong></p>
    <p>On October 12, 2026, during routine planned system updates to address critical security vulnerabilities, the Division of Information Technology (DoIT) detected brief access disruptions for a number of campus systems, including myUMBC, websites, and Blackboard between 10:30 PM and 11:30 PM.</p>
    <p>Our engineering team mobilized immediately and swiftly restored functionality across all impacted systems. DoIT continuously monitors network infrastructure around the clock to maintain maximum stability and seamless digital services for the campus community.</p>
    <p>If you experience any lingering access issues, please let us know; our team is ready to assist and resolve them promptly.</p>
    <p><strong>Help:</strong> If you have any questions, please contact the Technology Support Center (TSC) at <a href="https://my3.my.umbc.edu/groups/doit/posts/163907/2f8a9/5e8caeba8a972712610e256243b5e210/web/link?link=https%3A%2F%2Fmy.umbc.edu%2Fhelp" rel="nofollow external" class="bo">UMBC’s Help Service</a>.  </p>
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]]>
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<Summary>Service Disruption:    On October 12, 2026, during routine planned system updates to address critical security vulnerabilities, the Division of Information Technology (DoIT) detected brief access...</Summary>
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<PostedAt>Tue, 13 Oct 2026 10:07:34 -0400</PostedAt>
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