Affected Service: Webex Phone Service

Time Identified: November 2, 2026 at 3:10 PM

Please be advised that Webex Phone Service clients may have experienced a brief, temporary disruption while servers underwent security updates this afternoon, 11/2/2206.

What occurred:

• Desktop and mobile apps briefly disconnect and automatically reconnect.

• Active, ongoing phone calls were not dropped or affected.

For additional details, please consult our Phone Service Disconnected FAQ.

If you need assistance, please contact the Technology Support Center at UMBC Help or  410-455-3838.

Update as of October 8, 2026, at 4:40 pm

Service Disruption: Resolved

The Webex Phone Service, previously reported as down, has been restored. We apologize for this disruption. Clients must exit the Webex application and, once relaunched, confirm that phone services show as connected. For additional details, please consult our Phone Service Disconnected FAQ.

Help: If you have any questions or ongoing issues, please contact the Technology Support Center (TSC) atUMBC’s Help Service.

Original Post: October 8, 2026, at 9:11 am

Service Disruption: DoIT has received reports of issues with Webex Phone Service. We are actively working on the issue and will update this post with updates, including any steps that users may need to take to restore phone service.  

Help: If you have any questions, please contact the Technology Support Center (TSC) at UMBC’s Help Service. 

Update:

10/1/26

4:00pm

The service disruption has been resolved. If you continue to have any issues, please contact the Technology Support Center (TSC) at UMBC’s Help Service. 

Original Announcement: 

10/1/26

10:00am 

Service Disruption: DoIT has received reports regarding issues with Google Calendar Webex scheduling functionality. These service interruptions stem from a global event affecting the Google platform, primarily impacting users' ability to add Webex and other video conferencing scheduling through Google Calendar.

DoIT is actively monitoring the situation and will provide further updates as soon as service is restored.

Another Way to Schedule Webex: Users can still schedule through umbc.webex.com on the Meetings tab or through the Webex scheduler in the App. Click here for instructions on how to use the Webex App to schedule a meeting. 

Additional Help: If you have any questions or experience further issues, please contact the Technology Support Center (TSC) at UMBC’s Help Service. 

Let’s enhance meeting productivity for all attendees! Whether you are hosting a departmental meeting, conducting a 1:1 check-in, or moderating a large-scale event,  the organization and execution of that meeting impacts everyone’s ability to engage meaningfully. Attendees with hearing or vision impairments, audio processing differences, or utilizing assistive technology will benefit if you can reduce barriers that impact their ability to participate. 

Here are 3 tips to ensure your synchronous meetings are accessible. Applicable to both in-person meetings and virtual sessions, these tips focus on UMBC’s primary platforms: Google Meet, Microsoft Teams, and Webex.

1. Coordinate and Share Materials

All information should be easy to perceive and navigate throughout the entire meeting.

• Pre-Meeting: Provide agendas and supporting files at least 24 hours beforehand to accommodate screen reader users and those who desire or require ample time to prepare.  Use your calendar description to include or share text-based agendas and favor structured documents over PDFs.

• During the Meeting: Ensure text is at least 18 pt (sans serif) for clarity across devices. Narrate visual elements -- like describing specific data points on a chart -- rather than just reading text. Encourage participants to share their screens during collaborative work, if appropriate, for improved compatibility with assistive software.

• Post-Meeting: Provide notes in structured formats rather than long-form, dense and possibly inaccessible emails. Review and fix errors in automated transcripts or captions before distributing recordings. Clearly define and label all deadlines and action items.

2. Use Real-Time Captioning

Providing a visual representation of speech is a fundamental accommodation.

Providing real-time captions allows a diverse range of participants to engage in the meeting meaningfully. While live text displays are essential for individuals who are deaf or hard of hearing, they also offer vital support for non-native speakers, those in high-noise environments, and attendees who utilize visual reinforcement to process information more effectively.

• Google Meet: Toggle the Captions feature in settings for immediate text display.

• Microsoft Teams: Enable live captions via Language and speech in the ellipsis menu.

• Webex: Use the Accessibility or Closed captions options. 

3. Enhance Audio Quality

Using clear audio helps generate reliable transcripts.

• Prioritize Quality: Use a headset or external microphone instead of built-in speakers for better speech recognition and transcription accuracy. Follow microphone etiquette by muting yourself when not speaking to reduce noise that will hinder captioning.

• Control Speaking Order: Speak clearly and at a moderate pace, ensuring only one person speaks at a time. Overlapping speech confuses transcription engines and makes it difficult for participants using hearing aids to follow.

• Optimize Your Space: In hyflex environments, utilize the installed room microphones and speakers rather than your laptop’s built-in audio. These integrated systems are designed to pick up voices from across the room, ensuring that remote participants can clearly hear in-person contributions. Remember to face the audience to provide essential visual cues for lip-readers.

Accessible meetings take a little more time and intention to plan, yet you can create and facilitate a more equitable meeting where everyone can engage and contribute their full potential.

Update: 

June 3, 2026

3:48 PM

Issue: The majority of the Webex features have been restored. For more information on the status, please click here to visit the Webex status dashboard.

Questions: If you have any questions or experience further issues, please contact the TSC at UMBC’s Help Service. 

Original Message: 

June 3, 2026

10:00 AM

DoIT has received numerous reports regarding issues with Webex functionality. These service interruptions stem from a large-scale event affecting the Webex service across North America, primarily affecting users' ability to sign in or start and join meetings.

We are actively monitoring the situation and will provide further updates as soon as service is restored.

For more information on the status, please click here to visit the Webex status dashboard.

If you have any questions or experience further issues, please contact the TSC at UMBC’s Help Service. 

The Division of Information Technology (DoIT) has identified an issue affecting Google Calendar add-ins (such as Webex, Microsoft Teams, and others). A recent update starting on or around May 26th, 2026 from Google has interfered with these integrations, causing some users to experience connectivity errors or authentication prompts when trying to use them.

How to Fix It: The remedy requires clearing the cached data for the affected add-in within your Google account to re-initialize the connection.

We have published a detailed FAQ document with step-by-step instructions on how to quickly resolve this issue: 👉 Page: How to Re-add Cisco Webex Add-In access for Google Calendar

Need Assistance? If you follow the steps in the FAQ and continue to experience issues, or if you need additional help walking through the process, please contact the Technology Support Center (TSC):

• Phone: 410-455-3838

• Online: Submit a support ticket at https://help.umbc.edu

Thank you for your patience as we work to ensure all campus collaboration tools are functioning smoothly.

Sincerely,

Division of Information Technology
University of Maryland, Baltimore County