DoIT Support - UMBC: An Honors University in Maryland

I'm submitting this on behalf of someone else.

* Submitted for:

CC:

If more than one email address, separate them with commas.

* Request Type:

Highlight a category to the left for more information.

Account & Password

Get help creating your myUMBC account, or change your account's password or other information.

AI Tools

Get help with issues or information related to UMBC's use of AI, including requesting access to systems, requesting training to use AI, or report issues with current AI tools.

AV Services

Get help with audio visual services, including projectors and wireless presentation devices like Kramer VIA and Solstice.

Audience Response System (ARS) & Polling

Get help with upgrading and using your Poll Everywhere account.

Badges / Microcredentials

Get help with receiving or sharing a badge, microcredential, or other digital credential; issue a badge to an earner; or request a new microcredential to be added to UMBC's portfolio.

Blackboard

Get help related to UMBC's Blackboard service such as locating your course, submitting assignments, or setting up a course.

Cable TV

Get help with accessing cable TV in your dorm room or elsewhere on campus.

Computer Issue

Get help with computer-related issues such as software installation and updates, active directory access, or the virtual desktop environment.

DocuSign

Get help with e-Signatures or report issues using the DocuSign platform.

Email & Calendar

Get help with issues related to Google Calendar, GMail, or UMBC WebMail.

ImageNow

Get help with issues related to ImageNow/WebNow Services, UMBC's solution for centralized document imaging and management.

List Group Request

Request a new Google Groups shared email.

myUMBC

Get help with issues related to myUMBC, such as profile sharing, alerts, and myUMBC groups.

Network

Get help with on-campus network issues or the GlobalProtect VPN network.

Online Learning

Get help with issues related to clickers, Blackboard Collaborate, Panopto, and Voicethread

PeopleSoft

Get help with UMBC's Peoplesoft system for HR, Finance, and Student Administration.

Phone

Get help with issues related to the campus phone systems and voicemail.

Request Tracker (RT)

Get help with issues related to using UMBC's Request Tracker (RT) system, or request a new RT form.

Please note that this is not a blanket option for campus requests. If your issue is not related directly to the operation of RT itself, please select another option.

Research Computing

Get help with issues related to UMBC's High Performance Computing Facility (HPCF).

REX

Get help with issues related to REX, UMBC's data warehouse used for analysis and reporting.

Salesforce-Support

"Get help with Salesforce

Security Issue

Get help with security issues including phishing, malware, or other account-related activity you deem suspicious.

Video & Multimedia

Get help with multimedia production and UMBC's New Media Studio.

Video Captioning and Transcription Services

Submit a request for manual transcription and/or closed captioning of your screencast resources.

Web Development

Get help with issues related to WordPress sites or Confluence spaces.

FAQs / Confluence

Get help with issues related to the Confluence knowledge base, such as creating content or suggesting changes.

General Support

If none of the above categories describe your issue, choose this option. UMBC's Technology Support Center (TSC) will review your request and direct your ticket to the correct support group.

* Name:

* Email:

* Campus ID:

[]

Change

* Account/Password Issue:

We recommend reviewing our FAQ article - "How do I request myUMBC accounts for non-UMBC users / Create a Sponsored Account?".

We recommend reviewing our FAQ article - "How do I create a myUMBC account?".

* I am a(n):

Due to the nature of this request, please contact the Technology Support Center at 410-455-3838 for further assistance with Duo.
Our hours can be found at https://wiki.umbc.edu/x/sgVQ

If you are a student in need of polling support, please open a general ticket in the
Online Learning Queue.

* Role:

Faculty

Staff

* Course(s) using Polling Software:

* Total Number of Participants using Polling Software:

* * How do you plan on using an Audience Response System? Please select all that apply.

Classroom participation and interactivity

Formative assessments

Class collaboration

Feedback solicitation

Campus meetings and/or conference presentations

Other

* Does your course need a TA to create/deliver polls?

Yes

Requestor Information

* Requestor's Department:

* Requestor's Phone:

Professor Information

Same as above

* Professor's Name:

* Professor's Email:

* Professor's Phone:

Service Information

* Room Number:

Building and room number (if applicable)

* Issue to Report:

Issue to report for service, question or equipment request to sign out

* Event Date:

Date of event or class

* Computer Issue:

Issue with UMBC owned computer or with a personal device

* Other Device:

* In Room Meeting?

Would you like to request an in-room meeting with Audio Visual Services?

* Role:

* Request Type (Student):

* Request Type (Instructor/TA):

* Request Type (Community Leader):

We recommend reviewing our FAQ article - "Why can't I see my Blackboard course?".

*Are you requesting a split or a merge?

Merge

Split

* Which kind of courses would you like to merge?

Lecture sections only

Courses with multiple components (e.g. lecture with labs or discussions)

* What is the course ID of the parent shell where courses are currently merged?

*Enter List of course IDs and sections:

Course ID	Section

*Enter the list of sections to be separated from the parent shell:

Section

* Content: (Check all that apply)

Course Files

Content Items

Attachments

Box Integration

Google Drive Integration

Other

* Communication: (Check all that apply)

Messages

Announcements

Discussion Boards

Groups

Bb Collaborate

Blogs, journals, or wikis

Other

* Assessments: (Check all that apply)

Tests

Assignments

SafeAssign

Other

* Grading: (Check all that apply)

Inline grading tools

Rubrics

Grade Center

Other

* Course Information:

NOTE: You may need to adjust any relevant dates in the course to ensure the student has access to course content. These dates include content availability, due dates, etc.

*Enter info of students to be granted access:

#	Student Name	Student Username	Student Campus ID	Access Expiration Date
1

* Rationale for course extension:

Please include any other comments in the "Notes/Comments" field below.

* User Management:
(Check all that apply)

Adding or dropping a user

Changing a user's role

Setting up groups of users

Adding or moving a user to a group

Other

* Communication Issue:
(Check all that apply)

Announcements

Discussion Boards

Bb Collaborate

Other

* Content Issue:
(Check all that apply)

Organization Files

Content Items

Attachments

Box Integration

Google Drive Integration

Other

* Have any of the course shells to be merged been made available to students?

Yes

* Have students submitted assessments in any of the course shells?

Yes

* Split/Merge requests should be submitted at least one week before the semester starts, if not as soon as courses are created in Blackboard.
NOTE: Courses should not be merged or split after student grade data and engagement activity is recorded since it will be purged as part of the split/merge process.

I understand that existing student data will not be available after the merge is processed.

I have questions about existing student data.

* Has the current merged course been made available to students?

Yes

* Have students submitted assessments in the merged course shell?

Yes

I understand that existing student data will not be available in separated course shells following a course split.

I have questions about existing student data.

We recommend this page "How do I take a screenshot?".

* Computer Issue:

* Operating system:

* Other Operating System:

* Phone:

* Location:

Please provide the building AND room number where the computer is located.

* Computer Make/Model:

* Property Tag Number(s):

* What is your availability for someone to work on the device?

* Username of individual needing access:

* Department:

* I am the user's supervisor:

Yes

This request must be submitted by the user's supervisor.

* DocuSign Request Type:

* Support Group:

* Supervisor Email:

* Email/Calendar Issue:

* AI System:

* Other AI System:

* Group Name:

-group@umbc.edu

No spaces or underscores. This will be part of your group email address.

* Additional Group Owners:

If more than one email address, separate them by commas.

* Group Type:

* Group Access Options:

* Group Description:

300/300

We recommend this page: "COVID-Self-Swab (Maryland Genomics) App".

* MGScanner Request Type:

* Are you a new student, faculty or staff member?

Yes

We recommend this page: "Which barcode do I scan for my vial sample collection in the COVID Self-Swab (Maryland Genomics) app? ".

We recommend this page: "How do I take a sample for the COVID Self-Swab (MarylandGenomics) test? ".

We recommend this page: "How do I know if I need to take a COVID test? ".

* Specimen Barcode ID:

* myUMBC Issue:

* Network being used:

* Location:

Please provide the building AND room number where the computer is located.

* RT Request Type:

* Research Computing Action:

Research Computing is currently unable to accept this request on behalf of someone else. We apologize for the inconvenience.

* HPC Action:

* I'd like to:

* Existing PI Email:

* New PI Group Type:

* Project Title:

* Project Abstract:

Please note: Students in PI groups are cleared out at the end of every semester and academic year.

DoIT will not delete the user data but will revert ownership of all files to the PI.

* Name of PI Group:

* Usernames to Remove:

Please include your Slurm Job ID, Slurm submission files or commands, and any modules currently loaded (see the 'module list' in Slurm).
The more information you can provide, the easier it will be to diagnose the issue.

* I'd like to:

* System Description:

* Purpose:

* Is the hardware for which you need space rack-mountable?

Yes

* Power Requirements:

* Is the hardware for which you need space designated end-of-life?

Yes

* PeopleSoft Module:

* Department:

* Please select the option below that best describes why you are not using Panopto to auto-transcribe your media:

* Please describe the reason:

* Video Information:

*Source Url	*Type	*Course/Section	*Duration(min/sec)	*Copyright owner?

Cannot submit this ticket. The transcribed and captioned materials must be the intellectual property of the requestor.

* Help Needed:

* FAQ Request Type:

* What is the name of the space, or names of the spaces, to which you are requesting access?

* Why are you requesting the access?

* Are you correcting or suggesting an article?

* How could we improve?

Please include any other comments in the "Notes/Comments" field below.

* Wiki Page:

Please login to myUMBC to continue.

* Subject:

* Notes/Comments:

* Attachment:

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