OPSSC Staff Office Hours Now Available for Booking
Get Your Questions Answered: OPSSC Office Hours Are Here!
Greetings!
We are pleased to announce that starting
December 1, 2025 all OPSSC staff members are now holding regular office hours to better support your departments!
This initiative is designed to provide you with dedicated, structured time to ask questions, discuss projects, seek guidance, or address any concerns you may have with the OPSSC team.
How to Book OPSSC Office Hours
-
Visit our Team Page: Head over to our dedicated team page to view the schedules for all staff members.
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Booking Slots: Time is currently reserved in 15-minute slots.
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Need More Time? If you anticipate needing a longer discussion, simply book back-to-back 15-minute slots to reserve the necessary time.
If you have any questions please reach out to us via the General Inquiry queue! Happy Holidays and we hope you have a restful break!
Sincerely,
OPSSC Team
]]>
Greetings! We are pleased to announce that starting December 1, 2025 all OPSSC staff members are now holding regular office hours to better support your departments! This initiative is designed...
https://opssc.umbc.edu/our-team/
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OPSSC - Office of the Provost Shared Services Center
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OPSSC - Office of the Provost Shared Services Center
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Tue, 25 Nov 2025 11:45:18 -0500
New Process for C1 New Hires/Renewals Effective Monday, November 24, 2025
PLEASE READ: Effective Monday, November 24, 2025
Greetings,
Please be advised that effective Monday, November 24, 2025, a new process for handling C1 New Hires and Renewals will be implemented. This update is designed to streamline the initiation of contracts and standardize the documentation process in response to the new UMBC Contingent I contract requirements.
Key Changes and Resources
We have created two essential resources to guide you through this transition:
Both the SOP and the Checklist are available on our Resource Page under the Templates tab. For your convenience, we have also attached these documents to this email.
New Contract Initiation Process via RT
The RT system has been updated to facilitate the new process flow:
**Departments will no longer initiate the Contingent I contract** instead we have added a few new fields to the RT system to collect contact information to allow OPSSC to initiate the contract on the departments behalf:
Department POC Name
Department POC Email
Department POC Phone
The department POC should be the staff member within your unit who would previously initiate the contingent I contracts and has the necessary information to complete the required fields on the contract.
When the Department Point of Contact has the required information for a C1 New Hire or Renewal, they will now fill out the updated fields in RT.
Submitting the completed RT ticket will automatically notify the Payroll Preparer, who will then initiate the DocuSign C1 contract. This is the new method for CI contract initiation for both new hires and renewals.
Handling Contracts Currently in Process (Transition Period)
We understand that some C1 contracts may have already been initiated under the old process. If your department currently has C1 contracts in process, you may still select the corresponding hire/renewal options in RT and attach the already initiated contracts yourself.
This manual attachment option is only for contracts initiated before November 24, 2025. After Sunday, November 23, 2025, all C1 contract initiations should follow the new RT-to-DocuSign process.
Please review the attached SOP and Checklist and direct any questions regarding this new process to the General Inquiry Queue.
Thank you!
Sincerely,
OPSSC Team
]]>
Greetings, Please be advised that effective Monday, November 24, 2025, a new process for handling C1 New Hires and Renewals will be implemented. This update is designed to streamline the...
https://opssc.umbc.edu/opssc-resources/
Document
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OPSSC - Office of the Provost Shared Services Center
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OPSSC - Office of the Provost Shared Services Center
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Thu, 20 Nov 2025 11:00:58 -0500
*NEW* CI CONTRACT GUIDELINES - September 2025 Update!
Please read!
Good Afternoon,
Effective immediately, September 2025 and onward we will be using HRIS updated
CI contract.
Please read the following information carefully as our processes have changed:
1.) Signing Order: When filling out the new CI contract you must first have the payroll preparer and payroll approver sign off prior to forwarding the contract to the employee in DocuSign.
NOTE: If you do NOT know who your department's payroll preparer is please visit our website under
OPSSC Departments to find your department's payroll preparer.
The approver for all of our departments is Rachel Garcia. Please only use her name in the approver field.
2.) Missing Information: If there is information missing or incorrect start dates listed on the contract we will work with the department to make necessary correction prior to signing off on the contracts.
NOTE: If you have any questions about start/end dates or any questions prior to filling out the contract, please submit a
General Inquiry ticket and we will walk you through the process. Please be mindful of our
HR paperwork deadline calendar to ensure you are using reasonable start dates. If you are ever unsure about which dates to use, please contact us and we will be happy to help.
A copy of the new revised CI contract is attached. If you have any questions regarding the new contract or policies please submit a General Inquiry ticket and we will respond to you shortly.
Thank you,
OPSSC Team
]]>
Good Afternoon, Effective immediately, September 2025 and onward we will be using HRIS updated CI contract. Please read the following information carefully as our processes have changed: ...
https://opssc.umbc.edu/home/aaou-ssc-departments/
Document
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OPSSC - Office of the Provost Shared Services Center
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OPSSC - Office of the Provost Shared Services Center
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Tue, 30 Sep 2025 16:13:00 -0400
Thu, 20 Nov 2025 10:53:09 -0500
REMINDER: OPSSC Relaunch October 1st
Please Register for one of our two sessions!
Greetings,
This is a reminder that we have 2 seats remaining for our in-person event October 1st 9:30-11:00 and multiple seats remaining for our Virtual event: October 1st 11:30-1:00 PM. Please make sure to register through myumbc for these events as soon as possible! If you cannot attend the event but would like more information, let us know if the comments below!
Thank you!
Warmly,
OPSSC Team
]]>
Greetings, This is a reminder that we have 2 seats remaining for our in-person event October 1st 9:30-11:00 and multiple seats remaining for our Virtual event: October 1st 11:30-1:00 PM. Please...
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OPSSC - Office of the Provost Shared Services Center
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OPSSC - Office of the Provost Shared Services Center
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Wed, 24 Sep 2025 10:39:15 -0400
Relaunch RSVPs Coming Soon!
Save the date!
Good Afternoon all,
We will soon be launching two RSVPs for our upcoming October 1st Events:
1.) For our IN-PERSON Relaunch Event - Administration Building Rm. 611 from 9:30-11:00 AM.
2.) For our VIRTUAL Relaunch Event Online from 11:30 - 1:00 PM.
Please make sure you RSVP as soon as possible. Seating for the in person event will be limited. Light refreshments will be offered at the in-person event. Please let us know if you have any questions!
Sincerely,
OPSSC Team
]]>
Good Afternoon all, We will soon be launching two RSVPs for our upcoming October 1st Events: 1.) For our IN-PERSON Relaunch Event - Administration Building Rm. 611 from 9:30-11:00 AM. ...
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OPSSC - Office of the Provost Shared Services Center
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AAOU Shared Services Center
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Thu, 04 Sep 2025 15:38:45 -0400
NEW: Required Office of the Provost SSC Relaunch Event (Please Respond to Google Form)
With updated dates and times!
Greetings!
NOTE: We are now opening up relaunch dates to include August 25-29 and September 2nd-5th. Please fill out this form no later than Friday, August 15th EOD.
We are pleased to announce the official relaunch of our shared services center! To mark this occasion, we will be hosting an in-person event where participants will:
Attend a one-hour presentation on our updated services and structure
Meet the team supporting your department
Take part in a Q&A session, followed by an opportunity to meet the team in person!
To ensure this event works for as many attendees as possible, we would appreciate your input on:
Please complete the form no later than Friday, August 15th. Your feedback will help us finalize the event details and ensure a meaningful and productive relaunch gathering.
Link to Google Form: here.
Thank you!
Office of the Provost SSC Team
]]>
Greetings! NOTE: We are now opening up relaunch dates to include August 25-29 and September 2nd-5th. Please fill out this form no later than Friday, August 15th EOD. We are pleased to announce...
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OPSSC - Office of the Provost Shared Services Center
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AAOU Shared Services Center
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Wed, 06 Aug 2025 14:10:19 -0400
Fri, 05 Sep 2025 11:07:00 -0400
Updated Calendars for FY26
Greetings!
All deadline calendars for FY26 have been updated on
our website. We sincerely apologize for the delay and appreciate your patience.
Please note that these dates are subject to change based on Central HR's Deadline calendar updates. In the event deadlines change, we will notify all departments via MyUMBC post, and updated calendars will be published.
Please let us know if you have any questions or concerns.
Sincerely,
The AAOU SSC Team
]]>
Greetings! All deadline calendars for FY26 have been updated on our website. We sincerely apologize for the delay and appreciate your patience. Please note that these dates are subject to...
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OPSSC - Office of the Provost Shared Services Center
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AAOU Shared Services Center
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Mon, 28 Jul 2025 14:22:07 -0400
REQUIRED: AAOU SSC Relaunch Event (Please Respond to Google Form)
With updated dates!
Greetings!
NOTE: Our original post had the correct dates listed but the incorrect day of the week (listing Tuesday when it should have been Wednesday). The correct days and dates are Wednesday 9/10 and Wednesday 10/1.
We are pleased to announce the official relaunch of our shared services center! To mark this occasion, we will be hosting an in-person event where participants will:
Attend a one-hour presentation on our updated services and structure
Meet the team supporting your department
Take part in a Q&A session, followed by an opportunity to meet the team in person and enjoy coffee, tea, and light refreshments
To ensure this event works for as many attendees as possible, we would appreciate your input on:
Your preferred start time: 9:00 AM or 10:00 AM
Your preferred date: Wednesday, September 10th or Wednesday, October 1st.
Please complete the form no later than Friday, August 1st. Your feedback will help us finalize the event details and ensure a meaningful and productive relaunch gathering.
Link to Google Form: https://forms.gle/PrrTw8xPaWszt5439
Thank you!
AAOU SSC Team
]]>
Greetings! NOTE: Our original post had the correct dates listed but the incorrect day of the week (listing Tuesday when it should have been Wednesday). The correct days and dates are Wednesday...
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OPSSC - Office of the Provost Shared Services Center
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AAOU Shared Services Center
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Tue, 22 Jul 2025 13:30:38 -0400
Fri, 05 Sep 2025 11:06:18 -0400
Update on Paper Timesheet Procedures
These changes will be effective 04/20/2025
Greetings,
We would like for all departments that we service to begin using the University's temporary timesheet DocuSign process, effective 4/20/2025. After that date, we will no longer be accepting the current AAOU SSC fillable timesheet document from our units.
We are in the process of being added as our own Payroll Option in the DocuSign drop down menu but until that occurs, please use the attached instructions below. Once we have been added we will issue an updated MyUMBC post with updated guidance if necessary. Please make sure to thoroughly review this document.
Major differences between the processes include listing internal timesheet approvers and internal AAOU SSC point of contact (ideally the person who submits RT tickets on your departments behalf) in the DocuSign envelope.
Once the DocuSign timesheet is completed, departments are still required to send the completed timesheets through our RT system per the timesheet deadline calendar.
If you have any questions or concerns regarding these process updates please submit a General Inquiry RT ticket.
Thank you!
-AAOU SSC Team
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Greetings, We would like for all departments that we service to begin using the University's temporary timesheet DocuSign process, effective 4/20/2025. After that date, we will no longer be...
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OPSSC - Office of the Provost Shared Services Center
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AAOU Shared Services Center
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Thu, 10 Apr 2025 13:00:13 -0400
Reminder: Process Discussion and Resource Development
Please schedule a meeting with us!
Good Afternoon AAOU SSC Departments,
Thank you to those who have already scheduled a meeting with us, we look forward to seeing you next week! If you wish to add any additional attendee's from your area to participate in next week scheduled meeting, please feel free to add them to the calendar invite directly. If you run into any issues, please email me (
vcruz@umbc.edu) listing the names of the additional person(s) you wish to attend and I can add them on your behalf.
For those that have not scheduled a meeting with us yet, a few time slots remain, so if you wish to schedule a meeting please visit the link below to snag one of our remaining time slots:
Below is a copy of the original post that went out for ease of reference.
Wishing everyone a wonderful weekend!
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Dear AAOU SSC Departments,
We are working to enhance resources and documentation to better support departments with their transactions processed by AAOU SSC. To ensure these materials are as useful as possible, we would like to meet with your team to discuss processes from your perspective, based on the transaction types you regularly initiate.
Please use the link below to schedule a 45-minute virtual meeting during the week of March 3, 2025:
Your insights will help us develop more effective guidance and improve overall efficiency. We appreciate your time and collaboration, and look forward to the discussion.
Thank you,
AAOU SSC Team
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