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<NewsItem contentIssues="true" id="65086" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/65086">
<Title>How Student Disability Services Ditched Their Paper System</Title>
<Tagline>With help from DoIT, a new cloud solution was implemented</Tagline>
<Body>
<![CDATA[
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    <div>
    <a href="http://sds.umbc.edu/" rel="nofollow external" class="bo">Student Disability Services (SDS)</a> had a major problem. Their paper system they relied on for years was not keeping up with the increased demand they saw at their office. Rather than look for help outside, they came to DoIT with a solution in mind: implement a cloud-based system that would not only keep their department organized, but infuse it with new data analytics to gain better insights into their operations.</div>
    <div><br></div>
    <div>Tawny McManus, Director for SDS and Cassie Kilroy Thompson, Advising &amp; Accessibility Specialist for SDS, needed accurate information not just for themselves, but for faculty as well. There would be some cases where faculty would get a letter from SDS informing them there was a student in their class who needed special accommodations, but there wouldn't be enough information about that student.</div>
    <div><br></div>
    <div>The problem with doing everything on a paper system comes from the inherent flaws of such a system. A paper system assumes everyone can come in and fill out the necessary forms. For SDS, printing out paper copies and creating files would just lead to more steps for something to get misfiled or misplaced entirely. </div>
    <div><br></div>
    <h4>“You’re making people write on a card when their schedule is in a computer…”</h4>
    <div><br></div>
    <div>“Students did not know their campus ID when coming in,” said McManus, “They would give us a hotmail or Gmail address, there would be no connection to other offices, and some of the handwriting was tough to read.”</div>
    <div><br></div>
    <div>“All of those bits and pieces inspired us to have something better.” said Thompson. “You’re making people write on a card when their schedule is in a computer. This is insane.”</div>
    <div><br></div>
    <div>The other problem they faced was the lack of integration with existing campus systems. Without PeopleSoft, they could not view a student's current status, or even when a student dropped or added a class. </div>
    <div><br></div>
    <div>“A lot of the information we were collecting was already in PeopleSoft.” said Thompson.</div>
    <div><br></div>
    <div><img src="https://my3.my.umbc.edu/system/shared/attachments/news/000/065/086/68b7407a2379f6a314b9c0730f1864d5/Accommodate%20-%20Advising%20Appointment.png" style="max-width: 100%; height: auto;"></div>
    <div><em>Screenshot of the Advising Appointment screen in the new Accommodate tool. Individuals gain more flexibility in choosing when they want to meet and for long they are able to. </em></div>
    <div><br></div>
    <div>One of the many services SDS employs is student note takers. Before, their process required  note takers to come into the office just to wait in line to get to a form they had to fill out. SDS would then received an overwhelming amount of requests that required a face to face interaction. </div>
    <div>   </div>
    <div>This is where Bryan Lee, a Cloud Business Analyst for DoIT, came in. Working together with McManus and Thompson in addition to the vendor Symplicity, they were able to create a cloud-based solution, called Accommodate,  that met the business needs of SDS.</div>
    <div><br></div>
    <div>SDS now had access to PeopleSoft data in Accommodate so they could see when students dropped or added classes and even their schedule. They could also pull relevant and up to date contact information straight from PeopleSoft as well.</div>
    <div><br></div>
    <h4>“The data is literally there in a minute....”</h4>
    <div><br></div>
    <div>In addition, SDS was able to track all their tickets and have them update for everyone at the same time. They could view notes written on each ticket and see who was signed up for note taking and for which classes, at a glance. “No more lines to sign up for being a note taker” said McManus. Also, thanks to integration of Single Sign On (SSO), both the department and students could log in just by using their myUMBC credentials, increasing security for the student and allowing for overall better data analytics reporting.</div>
    <div><br></div>
    <div>SDS was also technically no longer restricted to the office for business information. McManus said, “The data is literally there in a minute, I can log in from my phone [or] at home and quickly see what tickets were made, if they are active, classes, status, or major.” Thompson shared a similar experience, where she was able to open up everything on her ipad to find out a student’s schedule.</div>
    <div><em><br></em></div>
    <h4>“Part of our mission is to empower students to be more independent.”</h4>
    <div><br></div>
    <div>An added benefit to migrating to the new Symplicity tool was just how much independence it gave to students. Students could now schedule appointments themselves, which feeds into part of SDS’s mission. “[This] allowed students more freedom to do everything themselves.” said Thompson, “Part of our mission is to empower students to be more independent.”</div>
    <div><br></div>
    <div>“Having other modules from Symplicity, it’s nice to know who's going to walk into your office before they get there.” said Thompson.</div>
    <div><br></div>
    <div>Working with DoIT was a key highlight for McManus and Thompson. “Bryan would ask what we do, and tried to understand what we were doing and helped shape the needs of our department. We didn't expect ongoing communication, we thought IT would stop after it is implemented.” said McManus. </div>
    <div><br></div>
    <div>By collaborating with DoIT, SDS was able to find a solution that met the business needs of their department. “When people ask me for data, I feel 100% confident to give it to them now.” said McManus.</div>
    <div><br></div>
    <div>
    <em>You can follow the myUMBC Group for SDS <a href="http://my.umbc.edu/groups/sss" rel="nofollow external" class="bo">here</a></em> </div>
    </div>
]]>
</Body>
<Summary>Student Disability Services (SDS) had a major problem. Their paper system they relied on for years was not keeping up with the increased demand they saw at their office. Rather than look for help...</Summary>
<Website>http://sds.umbc.edu</Website>
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<Tag>accommodate</Tag>
<Tag>cloud</Tag>
<Tag>doit</Tag>
<Tag>paper</Tag>
<Tag>sds</Tag>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Tue, 17 Jan 2017 11:52:10 -0500</PostedAt>
<EditAt>Tue, 17 Jan 2017 13:22:50 -0500</EditAt>
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<NewsItem contentIssues="true" id="64997" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/64997">
<Title>Technology Support Center To Be Closed Jan. 27, 12-2:30 PM</Title>
<Body>
<![CDATA[
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    <div>DoIT's Technology Support Center will be closed from <strong>12PM-2:30PM, Friday, January 27th </strong>to allow our staff to attend our departmental staff meeting.</div>
    <div><br></div>
    <div>If you need assistance during this time, we encourage you to refer to our FAQ knowledgebase available at <a href="http://umbc.edu/faq" rel="nofollow external" class="bo">umbc.edu/faq</a> for answers to many frequent questions. If you require further assistance, we ask that you please submit a ticket online by going to <a href="http://my.umbc.edu/help" rel="nofollow external" class="bo">my.umbc.edu/help</a>.</div>
    </div>
]]>
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<Summary>DoIT's Technology Support Center will be closed from 12PM-2:30PM, Friday, January 27th to allow our staff to attend our departmental staff meeting.     If you need assistance during this time, we...</Summary>
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<PostedAt>Tue, 10 Jan 2017 11:20:36 -0500</PostedAt>
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<NewsItem contentIssues="false" id="64990" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/64990">
<Title>VPN Upgrade Wednesday January 11th at 10:00pm</Title>
<Body>
<![CDATA[
    <div class="html-content">We will be upgrading our VPN software this Wednesday evening from 10:00pm to 11:00pm. <div>
    <br><div>
    <p><span>This change is fairly significant because the <span>VPN</span> will no longer rely on java to launch the client, which means there is a new launcher program that has to be installed before the client can be run. From a security standpoint, this is a better approach, but it means the <span>upgrade</span> may have more steps than it has in the past. </span></p>
    <br><span>The next time you login to the </span><span>VPN</span><span> it will </span><span>upgrade</span><span> the software to the newest version. It may also require you to download a small launcher program to enable the </span><span>upgrade</span><span>. We have pre-installed that program on centrally managed windows machines to make the </span><span>update</span><span> easier. We will have extra staff from desktop support available Thursday morning to assist groups as needed. </span><br><span>We will be updating the FAQs Wednesday morning for both windows and mac to try and answer any questions that may come up during this process. If people encounter any issues please call the TSC at </span><a rel="nofollow external" class="bo">410-455-3838</a><span> or put in an RT ticket at </span><a href="http://rt.umbc.edu/" rel="nofollow external" class="bo">http://rt.umbc.edu</a><span> </span><br><br><br><span>Windows FAQ Page</span><br><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=1867886" rel="nofollow external" class="bo">https://wiki.umbc.edu/pages/viewpage.action?pageId=1867886</a><br><br><span>Mac FAQ Page</span><br><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=1867888" rel="nofollow external" class="bo">https://wiki.umbc.edu/pages/viewpage.action?pageId=1867888</a><br><br><span>If you have other questions or want more information on the changes, please email me. </span><br>
    </div>
    </div>
    <div><span><br></span></div>
    <div><span>Damian Doyle</span></div>
    <div><span>--</span></div>
    <div><span>Senior Director of Enterprise Infrastructure and Support</span></div>
    <div><span>DoIT - UMBC</span></div>
    <div><span><br></span></div>
    </div>
]]>
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<Summary>We will be upgrading our VPN software this Wednesday evening from 10:00pm to 11:00pm.     This change is fairly significant because the VPN will no longer rely on java to launch the client, which...</Summary>
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<NewsItem contentIssues="true" id="64938" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/64938">
<Title>Attention TechSmith Mac Users</Title>
<Tagline>Server Upgrade Requires Mac Recorder Update</Tagline>
<Body>
<![CDATA[
    <div class="html-content">On Tuesday, January 10, from 8:00 - 11:00 AM, DoIT will be performing server maintenance to upgrade our software to version 5.1.2. The update is necessary to remove QuickTime from the server because it presents security vulnerabilities. TechSmith has rebuilt the Mac recorder, which is now compatible with OS 10.12 Sierra. Please do not submit recordings during the upgrade. <strong>Windows users are not required to update their recorder. </strong><br><br><strong>Critical items of note:</strong><br><ul>
    <li>Mac users must upgrade their recording clients in order to continue using TechSmith Relay. </li>
    <li>TechSmith has discontinued recorder support for Mac OS 10.9. </li>
    </ul>
    <strong>To update your Mac recorder after the system maintenance, please follow these steps:</strong><br><ol>
    <li>Delete the current application from your computer (via Applications)<br>
    </li>
    <li>Navigate to the TechSmith Relay server: <a href="https://cam-relay.ad.umbc.edu/relay%20" rel="nofollow external" class="bo">https://cam-relay.ad.umbc.edu/relay </a>
    </li>
    <li>Login using your UMBC username and password</li>
    <li>Select the Client Downloads tab and download the new Mac recorder</li>
    </ol>Please submit an <a href="rt.umbc.edu" rel="nofollow external" class="bo">RT ticket</a> if you need any technical support with this update and we will get in touch with you ASAP to provide assistance.<br><br>Best,<br>Instructional Technology<br>
    </div>
]]>
</Body>
<Summary>On Tuesday, January 10, from 8:00 - 11:00 AM, DoIT will be performing server maintenance to upgrade our software to version 5.1.2. The update is necessary to remove QuickTime from the server...</Summary>
<Website>http://doit.umbc.edu/</Website>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Fri, 06 Jan 2017 10:37:46 -0500</PostedAt>
<EditAt>Fri, 06 Jan 2017 10:43:13 -0500</EditAt>
</NewsItem>

<NewsItem contentIssues="true" id="64912" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/64912">
<Title>First Day of Class Getting Started Webinar Series (Clickers)</Title>
<Tagline>Webinars being offered by Turning Technologies</Tagline>
<Body>
<![CDATA[
    <div class="html-content">
    <a href="http://www.turningtechnologies.com" rel="nofollow external" class="bo">Turning Technologies</a> will be offering a series of getting started webinars before the beginning of the spring semester.These 30-minute webinars are designed to assist you with student registration during the first days of class. Our training specialists will walk you through the registration process for your Learning Management System, and provide helpful tips on such start-of-the-semester tasks as updating your syllabus and emailing your students the requirements for <a href="https://wiki.umbc.edu/display/faq/Clickers" rel="nofollow external" class="bo">registration.</a> <div><br></div>
    <div>Blackboard focused webinar dates are as follows: </div>
    <div>
    <ul>
    <li>Wednesday, January 11 at 1 PM</li>
    <li>Wednesday, January 11 at 3 PM </li>
    <li>Wednesday, January 18 at 1 PM</li>
    <li>Wednesday, January 18 at 3 PM </li>
    </ul>
    <div>Please <a href="https://www.turningtechnologies.com/Pages/First-Day-of-Class-Getting-Started-Webinar-Series" rel="nofollow external" class="bo">click here to register</a> for any of the webinars listed above.  </div>
    </div>
    <div><br></div>
    <div>Questions? Please contact Holly Owens at <a href="mailto:holly3@umbc.edu">holly3@umbc.edu</a>. </div>
    </div>
]]>
</Body>
<Summary>Turning Technologies will be offering a series of getting started webinars before the beginning of the spring semester.These 30-minute webinars are designed to assist you with student registration...</Summary>
<Website>http://my.umbc.edu/groups/instructional-technology/posts/64912</Website>
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<Tag>workshops</Tag>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Thu, 05 Jan 2017 12:16:40 -0500</PostedAt>
<EditAt>Thu, 05 Jan 2017 13:18:15 -0500</EditAt>
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<NewsItem contentIssues="false" id="64743" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/64743">
<Title>System Patching Thursday December 22nd starting at 5:00pm</Title>
<Body>
<![CDATA[
    <div class="html-content">
    <p><span>As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Thursday, December 22nd from 5pm to 11pm.  While many systems will be patched without any service disruption, there are several systems which require the downtime of key services for short times during this window.  The schedule below outlines which key services will be offline and for how long.</span></p>
    <ul>
    <li>The new web hosting environment (virthost and jabba) will be partially unavailable (pages will be available but any database calls will not work)<br>
    </li>
    <li>Access to Cyrus and UMBC Webmail (accounts not migrated to UMBC Gmail)<br>
    </li>
    <ul>
    <li>All mail will be queued up and delivered after the server is patched</li>
    <li>Expected to be unreachable from 5pm to 8pm</li>
    </ul>
    <li>All HFS (user) servers will be offline<br>
    </li>
    <li>Userpages will be unavailable<br>
    </li>
    <li>License5 will be down (autodesk, cadence, idl, schrodinger, xilinx, mathematica)<br>
    </li>
    <li>Perseus will be unavailable<br>
    </li>
    <li>RT<br>
    </li>
    <ul><li>Expected to be down from 5pm to 6pm only</li></ul>
    <li>myUMBC lite page will be up resulting in reduced myUMBC functionality</li>
    <ul><li>Expected to be down from 5pm to 7pm only </li></ul>
    <li>Wiki will be unavailable<br>
    </li>
    <li>The sites (wordpress) web hosting environment will be unreachable<br>
    </li>
    <ul><li>Expected to be down from 5pm to 7pm only</li></ul>
    </ul>
    <div><br></div>
    <div>Please let me know if you have any questions. </div>
    <div><br></div>
    <div>Damian Doyle</div>
    <div>Senior Director of Enterprise Infrastructure</div>
    <div>DoIT - UMBC</div>
    </div>
]]>
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<Summary>As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Thursday, December 22nd from 5pm to 11pm.  While many systems will...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Tue, 20 Dec 2016 11:17:26 -0500</PostedAt>
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<NewsItem contentIssues="false" id="64666" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/64666">
<Title>LDAP-Master and Webadmin downtime on 12/22</Title>
<Body>
<![CDATA[
    <div class="html-content">
    <span>On Thursday, December 22nd starting at 2pm LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be unavailable.  Account authentication and logins will not be affected during this downtime.  </span><div><br></div>
    <div>The maintenance window will allow staff to apply needed security and application updates.  The outage window is expected to last two hours with services being restored by 4pm on Thursday, December 22nd.<div><br></div>
    <div>During the outage window account creations will be queued and then processed upon restoration of services.  If you have any questions or concerns, please contact our Technology Support Center at x53838.</div>
    </div>
    </div>
]]>
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<Summary>On Thursday, December 22nd starting at 2pm LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be unavailable. ...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Wed, 14 Dec 2016 11:01:06 -0500</PostedAt>
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<NewsItem contentIssues="true" id="64474" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/64474">
<Title>DEADLINE EXTENDED TechFest 2017: Submit Your Proposal Today!</Title>
<Tagline>Share your favorite technologies with the UMBC Community</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>Last year, the Instructional Technology team held UMBC’s first <a href="http://my.umbc.edu/groups/instructional-technology/posts/58552" rel="nofollow external" class="bo">TechFest</a>. TechFest is  designed to bring together UMBC students, faculty, and staff to share their favorite technologies with the campus community through workshops and presentations. </span></p>
    <div>
    <span>The <a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo">Instructional Technology Team</a> cordially invites any interested groups and/or individuals to propose sessions for TechFest 2017 to demonstrate a favorite instructional technology tool, and share best practices. Last year, </span><a href="http://my.umbc.edu/groups/instructional-technology/posts/57904" rel="nofollow external" class="bo">session topics</a><span> included such as Google Calendar, Box, LinkedIn, Microsoft OneNote, and Blackboard.  </span>
    </div>
    <p><span>There are two types of sessions that will be offered at TechFest 2017:</span></p>
    <ul>
    <li><p><span><span>Workshop Session (35 minutes)-</span><em><span>Presenter(s) provide a brief overview of the instructional technology and offer information based on best practices and use. Participants are provided with at least three take aways implementing use of the technology. </span></em></span></p></li>
    <li><p><span>Power Session (70 minutes)-</span><span><em><span>Presenter(s) provide a more in-depth  overview of the instructional technology and offer information based on best practices and use. In Power Sessions, participants are </span><span>given the opportunity to explore the technology through "hands-on" activities. </span></em></span></p></li>
    </ul>
    <div><br></div>
    <p><span><strong>Deadlines and Notifications</strong></span></p>
    <p><span>Proposals must be submitted no later than 5pm on<strong> FRIDAY, FEBRUARY 10</strong></span><span> by completing</span><span> this </span><a href="https://docs.google.com/a/umbc.edu/forms/d/e/1FAIpQLSdyIQM2fd7UyQFnNb7ENn0EDhCwB8MBtTss1tHN_TjiQ6DBlQ/viewform" rel="nofollow external" class="bo"><span>Google Form</span></a><span>.  Applicants will be notified about acceptances approximately two weeks after the submission deadline. Selection will be based on how well the proposal connects to the themes, goals, and overall contribution to TechFest. </span></p>
    <p><span>Mark your calendars: TechFest 2017 will be held on </span><span><strong>Monday, April 10, 2017</strong></span><span>. More details are forthcoming. <a href="https://goo.gl/ZEFS13" rel="nofollow external" class="bo">Sign up here</a> to be notified when registration opens for this event. </span></p>
    <p><span>For more information, please contact Holly Owens at </span><a href="mailto:holly3@umbc.edu" rel="nofollow external" class="bo"><span>holly3@umbc.edu</span></a><span> or Collin Sullivan at </span><a href="mailto:csulli1@umbc.edu" rel="nofollow external" class="bo"><span>csulli1@umbc.edu</span></a><span>. </span></p>
    <div><span><br></span></div></span></div>
]]>
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<Summary>Last year, the Instructional Technology team held UMBC’s first TechFest. TechFest is  designed to bring together UMBC students, faculty, and staff to share their favorite technologies with the...</Summary>
<Website>http://my.umbc.edu/groups/instructional-technology/posts/64474</Website>
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<Tag>clickers</Tag>
<Tag>google</Tag>
<Tag>techfest</Tag>
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<Sponsor>Instructional Technology</Sponsor>
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<NewsItem contentIssues="true" id="64450" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/64450">
<Title>Using Blackboard to Leverage Lynda.com</Title>
<Tagline>Assign, Evaluate Prerequisite Skills with Adaptive Release</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>As <a href="http://doit.umbc.edu/news/?id=61270" rel="nofollow external" class="bo">announced</a> earlier this semester, DoIT and Visual Arts have partnered on a one-year license to Lynda.com, the popular online software training platform. However, short of simply recommending <a href="http://lynda.com" rel="nofollow external" class="bo">Lynda.com</a>, how might faculty actually assign and evaluate any external training or competency they'd like their students to attain?</span></p>
    <p><span>While Lynda.com doesn’t provide built-in assessments per se, it does allow users to print, email, link or otherwise share certificates of completion (aka “badges”) for any of its courses. Also, as a Blackboard content partner, faculty could track students’ progress in Lynda.com through the Blackboard grade center.</span><span> Both of these options create interesting possibilities for assessment:</span></p>
    <ol>
    <li>Faculty could assign Lynda.com modules on topics for which they don't have time to reinvent the "show and tell" format that Lynda does so well already.</li>
    <li>Students could be required to earn and upload a related Lynda “badge” as part of a Bb assignment, or faculty could monitor student progress in Lynda through the Bb grade center.</li>
    <li>Using Bb’s <a href="http://doit.umbc.edu/itnm/practices/adaptive/" rel="nofollow external" class="bo">adaptive release</a> function that displays content (including assignments) based on date, content review status, group membership or <span>grade on a prior assignment</span><span>,</span><span> faculty could make Lynda badges – or a percentage of progress in its tutorials – a pre-requisite condition students must meet </span><span>before</span><span> accessing let alone completing additional formative or summative assessments.</span>
    </li>
    </ol>
    <p><span>For example, before students can even see, let alone submit, an attempt on the first assignment for credit, many UMBC faculty are now requiring students take and pass a quiz over the syllabus as their first online activity. If a passing “syllabus quiz” grade is recorded, the next assignment link is visible to students. If not, it remains hidden. Instructors can determine what constitutes a passing grade, how often students can attempt the quiz, and when it must be completed. Combined with Bb’s “early warning” alerts, students can be notified they haven’t taken or passed the quiz and its expiration.</span></p>
    <p><span>Once faculty see how adaptive release works, they often develop simple, but effective activities to leverage it. For example, the following “use cases” were presented at a </span><a href="http://my.umbc.edu/groups/fdc/events/14040" rel="nofollow external" class="bo"><span>2012 workshop</span></a><span> on how adaptive release can help students take responsibility for learning:</span></p>
    <span><ul>
    <li>An accounting instructor created a quiz based on his screencast demo of how he wanted students to use Excel pivot tables. If students passed the quiz, they got access to an assignment requiring their mastery of the skills the video demonstrates. <a href="http://data-informed.com/how-analytics-changed-a-university-accounting-course-and-student-behavior/" rel="nofollow external" class="bo">More info</a><span>.
    
    </span>
    </li>
    <li>An ancient studies instructor regulated student acquisition of Latin and Greek, to absorb and apply her mini podcasts, instead of trying to race ahead at the start of the semester or cram them all in at the end, a pedagogical problem she’d encountered before.
    
    </li>
    <li>Instead of losing points as the semester proceeds, a chemical engineering instructor rebranded his Bb grade book by having students “level up” and earn video-game like “achievements” based on completed tasks and scores in the grade book.</li>
    </ul></span><p><span>Basically, if instructors implicitly value technological competency, or any skill for that matter, they could explicitly demonstrate why this is important in their assignment criteria for students. As such, faculty could judge effectiveness of technology competency in applying course concepts but rely on Lynda.com to help develop it in their students.</span></p>
    <p><span>Similarly, faculty concerned about students' incoming math ability could identify and assign students to earn a badge or certificate of completion for a specific module in <a href="http://khanacademy.org" rel="nofollow external" class="bo">Khan Academy</a>, the free online education site anyone could access with Facebook or Google accounts -- including UMBC students. Then rinse &amp; repeat steps #2 &amp; #3 above.
    </span></p>
    <p><span>Finally, DoIT is working with the campus' Academic Integrity committee to pilot an academic integrity tutorial in Blackboard that leverages the <a href="http://my.umbc.edu/groups/doit/posts/51766" rel="nofollow external" class="bo">Bb Achievements function</a>, including a certificate of completion that faculty could require students to upload before they can turn in any assignment for credit.</span></p>
    <div><span><br></span></div>
    <div><span><br></span></div></span></div>
]]>
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<Summary>As announced earlier this semester, DoIT and Visual Arts have partnered on a one-year license to Lynda.com, the popular online software training platform. However, short of simply recommending...</Summary>
<Website>http://doit.umbc.edu/itnm/practices/adaptive/</Website>
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<NewsItem contentIssues="true" id="64442" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/64442">
<Title>Joe Kirby Honored for 30 Years of Service</Title>
<Tagline>16 DoIT Staff Honored at UMBC Service Awards Tomorrow</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><strong><span>Update: See Joe's UMBC Digital Story at </span><a href="https://youtu.be/Q2cGLtJfxjk" rel="nofollow external" class="bo">https://youtu.be/Q2cGLtJfxjk</a></strong></p>
    <p><span>
    While many have contributed to UMBC's 50 years of excellence, tomorrow the campus will recognize 30 years of service by DoIT's own </span><strong><a href="https://youtu.be/Q2cGLtJfxjk" rel="nofollow external" class="bo">Joe Kirby</a></strong><strong>, </strong><span>Assistant Vice President for Business Systems, during the annual </span><a href="http://hr.umbc.edu/service-awards/" rel="nofollow external" class="bo">Service Awards</a><span> starting at 11:30 a.m. in the UC Ballroom. </span></p>
    <p><span>One of 16 DoIT staff to be recognized, Joe is especially fitting during the campus' 50th anniversary, as his personal grit perfectly illustrates and has definitely contributed to UMBC’s greatness. </span></p>
    <p><span>After growing up in Baltimore City and graduating from Archbishop Curley High School, Joe went to College Park from 1972-74. He dropped out to work nine years in supermarket retail, an industry that was being changed by technology. Deciding he wanted to pursue a career in IT, Joe got a job at the National Cash Register (NCR) corporation, advanced to a technical position in four months, but had to give it up when NCR realized he didn’t have a bachelor’s degree. NCR tried to retain him through a part-time position so he could go back to school, but Joe was motivated to earn his degree sooner and quit his job in August to go full time at UMBC in 1983. </span></p>
    <p><span>“Almost immediately, I felt I’d made a mistake as most classes were filled. One person in particular, <strong>Vedette Hull</strong> of the Regsitrar’s Office, made a full court press to get me into three courses, which allowed me to get used to school again but not drown.” </span></p>
    <p><span>Joe worked a midnight shift at a bank doing clerical work, but In 1984, he excelled in a COBOL II class with <strong>Gary Reddick</strong>, who offered him a job in Administrative Computing as a student programmer. He worked and attended classes until graduating with his BS in Information Systems Management in 1985. </span></p>
    <p><span>After graduating, UMBC began to directly benefit from Joe’s professional grit and innovation, too. He was offered a programmer I position, and enjoyed the freedom to learn and do as much as his energy level allowed. But when Joe’s mentors, <strong>Jim Harvison</strong> and Reddick, left UMBC, they recruited him by offering him a 50 percent raise. </span></p>
    <p><span>“As much as I hated to leave UMBC I was getting ready to get married and start a family. Fortunately, UMBC had a change in leadership and I was recruited to come back in late 1986 in a leadership role and I have been here ever since in various roles.” </span></p>
    <div><span>In addition to teaching that same COBOL II class he excelled at, from 1986-1992, Joe rose through the ranks of campus computing, making efficient and effective contributions that saved UMBC millions of dollars and helped position us as one of the most innovative institutions in higher education. For example, he developed or led the following initiatives:</span></div>
    <ul>
    <li>1986: Inherited a dismal audit situation for Administrative Computing and began a string of successful OLA audits which continues today.</li>
    <li>1991: Became one of the first higher ed technology departments to go ‘lights out operation,’ eliminating the need for computer operators</li>
    <li>1995: STARS - a telephone response system for class registration and grades</li>
    <li>1996: EASI - one of the first campuses to do student administration functions (registration, grades, etc.) via the web</li>
    <li>1999: Y2K - Converted HP3000 administrative system to beY2K compliant without any external consulting support</li>
    <li>2003: Enterprise implementation of PeopleSoft HR and Finance</li>
    <li>2006: REX data warehouse implementation</li>
    <li>2008: Document Imaging Implementation</li>
    <li>2009: Enterprise implementation PeopleSoft Student Administration</li>
    <li>2009: RT (Request Tracker) for campus wide ticket system (help and services)</li>
    <li>2009: Implementation of first “cloud” Software as a Service (SaaS) solution at UMBC, which was for Parking Services</li>
    <li>2015: Formalization of Cloud solutions totaling 40+ and growing</li>
    <li>2016: DocuSign for electronic signature workflows</li>
    </ul>
    <p><span>The Request Tracker (RT) implementation has been particularly noteworthy. </span><span>According to VP of IT and CIO <strong>Jack Suess</strong></span><span>, Kirby  spent countless hours configuring and evangelizing the use of RT, which went from an IT department ticketing system to <a href="http://www.educause.edu/ero/article/beyond-it-help-desk" rel="nofollow external" class="bo">one of the most innovative, campus-wide service management solutions in higher education</a>.</span><span> UMBC now resolves well over 100k tickets each year, which also directly influenced DoIT's strategy to <a href="http://dl.acm.org/citation.cfm?doid=2815546.2815560" rel="nofollow external" class="bo">develop an FAQ knowledge management system</a> to help keep our ticket growth in check.</span></p>
    <p><span>"To achieve these results, it took the patience and perseverance of Joe to work closely with dozens of end users to define their needs and figure out how to make RT support their work," says Suess. "Joe creatively worked with functional offices to develop web-based front ends or other add-ones. What Joe has done over the last five years is incredible, and the results he has achieved are unique in higher education."</span></p>
    <p><span>Reflecting on his own tenure, Kirby has valued UMBC's supportive leadership, opportunities to innovate, collaborative environment, and mostly, the campus community. </span></p>
    <p><span>"But I am most proud of the staff I've been allowed to recruit," says Kirby. "I feel strongly that we have the best staff of any university in the system. They are personable yet technical, hard working but fun, and most of all, they are committed to success at UMBC.”</span></p>
    <div><span><br></span></div></span></div>
]]>
</Body>
<Summary>Update: See Joe's UMBC Digital Story at https://youtu.be/Q2cGLtJfxjk   While many have contributed to UMBC's 50 years of excellence, tomorrow the campus will recognize 30 years of service by...</Summary>
<Website>http://hr.umbc.edu/service-awards/</Website>
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<PostedAt>Tue, 06 Dec 2016 14:27:41 -0500</PostedAt>
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