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<NewsItem contentIssues="false" id="54680" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/54680">
<Title>Academic Continuity During Inclement Weather</Title>
<Tagline>What technology options are available?</Tagline>
<Body>
<![CDATA[
    <div class="html-content">As the region prepares for <a href="https://www.washingtonpost.com/blogs/capital-weather-gang/wp/2015/10/01/hurricane-joaquin-strengthens-and-track-shifts-east-flood-threat-for-east-coast/?tid=sm_fb" rel="nofollow external" class="bo">a potential Hurricane Joaquin landfall</a>, please take a few minutes and refer to <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=54985391" rel="nofollow external" class="bo">this FAQ article</a> outlining technology options to support academic continuity. <a href="http://my.umbc.edu/groups/doit/posts/49985" rel="nofollow external" class="bo">Blackboard Collaborate</a> and <a href="http://my.umbc.edu/groups/doit/news/50420" rel="nofollow external" class="bo">TechSmith Relay</a> are just two of the tools instructors can use to keep their course on track when weather refuses to cooperate.</div>
]]>
</Body>
<Summary>As the region prepares for a potential Hurricane Joaquin landfall, please take a few minutes and refer to this FAQ article outlining technology options to support academic continuity. Blackboard...</Summary>
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<PostedAt>Thu, 01 Oct 2015 14:36:26 -0400</PostedAt>
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<NewsItem contentIssues="true" id="54432" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/54432">
<Title>Recommended Technology: Box</Title>
<Tagline>Access, Store, and Share Files from Anywhere</Tagline>
<Body>
<![CDATA[
    <div class="html-content">
    <p><a href="http://box.umbc.edu" rel="nofollow external" class="bo"><span>Box</span></a><span> is an online file sharing system that can be accessed from multiple devices, including computers, smartphones, and tablets.</span><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=31916773" rel="nofollow external" class="bo"><span>  </span><span>Box</span></a><span> files can be easily shared with others by adding them as collaborators or providing a link for file viewing. You can organize your files into folders, upload documents and videos, and</span><a href="https://wiki.umbc.edu/display/faq/Linking+a+Box+Directory+through+Blackboard" rel="nofollow external" class="bo"><span>  </span><span>share this information on Blackboard</span></a><span>.  Save time, space, and headaches by incorporating</span><span> <a href="https://wiki.umbc.edu/display/faq/Box" rel="nofollow external" class="bo">Box </a>into your daily workplace activities.</span></p>
    <br><p><span>To learn more about using Box:</span></p>
    <ul>
    <li><p><span>visit our</span><a href="https://wiki.umbc.edu/display/faq/Box" rel="nofollow external" class="bo"><span> Box FAQ page</span></a></p></li>
    <li><p><span>open an</span><a href="https://rt.umbc.edu/UMBC/RequestHelp.html" rel="nofollow external" class="bo"><span>  </span><span>RT ticket</span></a><span> for any technical issues</span></p></li>
    <li><p><span>view the schedule of training workshops on the</span><a href="http://my.umbc.edu/groups/doit/events" rel="nofollow external" class="bo"><span>  </span><span>DoIT group page</span></a></p></li>
    <li><p><a href="mailto:instructionaltechnology@umbc.edu" rel="nofollow external" class="bo"><span>contact</span></a><span><a href="mailto:instructionaltechnology@umbc.edu" rel="nofollow external" class="bo">  </a>the Instructional Technology Team with any questions or concerns</span></p></li>
    </ul>
    <br><br>
    </div>
]]>
</Body>
<Summary>Box is an online file sharing system that can be accessed from multiple devices, including computers, smartphones, and tablets.  Box files can be easily shared with others by adding them as...</Summary>
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<PostedAt>Thu, 01 Oct 2015 08:57:20 -0400</PostedAt>
<EditAt>Thu, 01 Oct 2015 09:16:18 -0400</EditAt>
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<NewsItem contentIssues="true" id="54544" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/54544">
<Title>How the DIT Group Got Started</Title>
<Tagline>Bridging the communication between DoIT and DIT</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><em><span>Image shows Stan Kahn receiving </span><span>DIT Emeritus Award For Outstanding Service to Departmental IT Staff and the UMBC Community from Jack Suess</span></em></p>
    <p><span>During a conversation about 10 years ago, Stan Kahn from Enrollment Management and Stephen Jones from the Library decided there was a need to enhance communication among staff members who, like themselves, provide IT support at the departmental level. The result was the initial formation of a group of 23 staff. Stan and Stephen decided to call this group of staff the Departmental IT Group, or the DIT Group, for short. To facilitate communication among the members, Stan set up a listserv for the DIT Group members.</span></p>
    <p>Though initially intended for departmental IT staff, it soon became clear that the DIT listserv could also facilitate communication between the members and DoIT, UMBC’s central computing unit. The listserv remains very active, with DIT members sharing information among themselves and also seeking information from DoIT, and with DoIT in turn disseminating information through the listserv to the DIT members. “I think it’s made a significant impact on the IT community for fostering communications.” said Stan. Currently, there are over 60 active members on the listserv, including about 20 staff from DoIT.</p>
    <p>Stan and Stephen also wanted to encourage more social interaction and professional development among IT staff, and from the beginning instituted regular meetings for the members. These proved successful, and also came to include DoIT staff. DIT and DoIT staff now hold joint meetings each semester to discuss campus IT initiatives and issues, share best practices, and get to know one another. </p>
    <p>Membership has also continued to expand. “We are fairly open to who can take part,” said Stephen. “[We represent] a lot of different staff who have a strong interest in IT even though IT Support is not the focus of their work.”</p>
    <p>After 30 years, Stan will be retiring at the end of September. Kena Jackson, IT Specialist for Enrollment, will work with Stephen in coordinating the Group. </p>
    <p>If you are a staff member with an interest in IT and would like further information, you can contact either Kena or Stephen to gain access to the listserv and take part in the DIT Group meetings.</p>
    <p><br></p>
    <p>Stephen Jones                                 </p>
    <p>Library</p>
    <p><a href="mailto:stjones@umbc.edu">stjones@umbc.edu</a></p>
    <p><br></p>
    <p>Kena Jackson</p>
    <p>Enrollment Management</p>
    <p><a href="mailto:kena@umbc.edu">kena@umbc.edu</a></p>
    <div><span><br></span></div></span></div>
]]>
</Body>
<Summary>Image shows Stan Kahn receiving DIT Emeritus Award For Outstanding Service to Departmental IT Staff and the UMBC Community from Jack Suess  During a conversation about 10 years ago, Stan Kahn from...</Summary>
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<PostedAt>Mon, 28 Sep 2015 13:48:37 -0400</PostedAt>
<EditAt>Wed, 30 Sep 2015 14:15:39 -0400</EditAt>
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<NewsItem contentIssues="false" id="54399" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/54399">
<Title>Network Slowness Tuesday afternoon around 1-2pm</Title>
<Body>
<![CDATA[
    <div class="html-content">Yesterday afternoon around 1pm the UMBC network experienced slow connectivity throughout the campus. This affected wireless as well as wired connections and user's ability to access UMBC and off-campus services. This was caused by an unintentional network flood initiated by a company in our research park. We were able to stop the flood shortly after 2pm and regular service was restored. <span>We are working with the company to prevent this type of incident from reoccurring in the future, and I'm sorry for any issues or inconvenience this may have caused. </span><div><br></div>
    <div>Damian Doyle</div>
    <div>Director - Enterprise Infrastructure and Support</div>
    </div>
]]>
</Body>
<Summary>Yesterday afternoon around 1pm the UMBC network experienced slow connectivity throughout the campus. This affected wireless as well as wired connections and user's ability to access UMBC and...</Summary>
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<PostedAt>Wed, 23 Sep 2015 08:15:31 -0400</PostedAt>
<EditAt>Wed, 23 Sep 2015 08:50:53 -0400</EditAt>
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<NewsItem contentIssues="false" id="54358" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/54358">
<Title>Sprint Cellular Service on Campus</Title>
<Tagline>Sprint is Back Online</Tagline>
<Body>
<![CDATA[
    <div class="html-content">As reported last week, the cellular equipment that supports Sprint caught on fire.  We just received word that the damaged equipment has been replaced and service should be back to normal.  If anyone is still experiencing service issues, please contact Sprint at 888-211-4727 or through the Sprint website (<a href="http://www.sprint.com">www.sprint.com</a>).<div><br></div>
    <div>Mark Cather</div>
    <div>DoIT / UMBC</div>
    <div><br></div>
    </div>
]]>
</Body>
<Summary>As reported last week, the cellular equipment that supports Sprint caught on fire.  We just received word that the damaged equipment has been replaced and service should be back to normal.  If...</Summary>
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<PostedAt>Mon, 21 Sep 2015 12:05:00 -0400</PostedAt>
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<NewsItem contentIssues="false" id="54232" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/54232">
<Title>Sprint Cellular Service on Campus</Title>
<Tagline>Sprint's Cellular Equipment is Down</Tagline>
<Body>
<![CDATA[
    <div class="html-content">Earlier today, the Sprint Cellular equipment on campus caught on fire.  Thankfully, the fire was contained and did not spread beyond Sprint's site.  Sprint came to campus to begin repair work, and they report the repairs could take 10-21 days.  Sprint cellular coverage, on campus and in the area around UMBC, my be weaker than usual until the cellular site is back online.  <div><br></div>
    <div><u><strong>Verizon, AT&amp;T, and T-Mobile were not effected.</strong></u></div>
    <div><br></div>
    </div>
]]>
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<Summary>Earlier today, the Sprint Cellular equipment on campus caught on fire.  Thankfully, the fire was contained and did not spread beyond Sprint's site.  Sprint came to campus to begin repair work, and...</Summary>
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<PostedAt>Wed, 16 Sep 2015 11:51:43 -0400</PostedAt>
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<NewsItem contentIssues="false" id="54016" important="true" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/54016">
<Title>Review of DoIT Communications</Title>
<Tagline>Notification by DoIT Student Worker Was a Mistake</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>To The UMBC Campus Community,</span></p>
    <p><span>Recently a DoIT student employee contacted members of the campus that they may have a number of files on their computers containing personally identifiable information (PII).  This information may include social security numbers (SSNs), credit card numbers, passport numbers or bank account numbers.  </span></p>
    <p><span>While this was a legitimate email, it was sent out mistakenly by a grad student working in our cyber security group.</span></p>
    <p><span>We apologize for the alarm this has caused and we have used this incident to review how we keep the campus informed of the important work we are doing. We will be sharing our plans with the campus community once we have had this process reviewed by our shared governance committees and the VPs and Deans.</span></p>
    <p><span>If you have continued questions or concerns, or would like to discuss this further, please feel free to reach out to our Chief Information Security Officer, Mark Cather at <a href="mailto:mark.cather@umbc.edu">mark.cather@umbc.edu</a>.</span></p>
    <p><span>Sincerely,</span></p>
    <p><span>Jack Suess</span></p>
    <p><span>VP of IT and Chief Information Officer</span></p>
    <span>UMBC Division of Information Technology</span></span></div>
]]>
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<Summary>To The UMBC Campus Community,  Recently a DoIT student employee contacted members of the campus that they may have a number of files on their computers containing personally identifiable...</Summary>
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<PostedAt>Thu, 10 Sep 2015 19:18:55 -0400</PostedAt>
<EditAt>Fri, 25 Mar 2016 12:17:01 -0400</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="53981" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/53981">
<Title>Network and Wireless Outages Today (September 9th)</Title>
<Body>
<![CDATA[
    <div class="html-content">Earlier today around 1:00pm there was a unplanned outage to the wireless networks across campus. Full service was restored a few minutes later. <div><br></div>
    <div>Later in the day, around 4:50pm there was an general network outage that affected both wired and wireless communications for about 2-3 minutes. There was a central piece of equipment that crashed and caused this outage, the exact cause of the crash is still being investigated at this time. </div>
    <div><br></div>
    <div>While we are still working to determine the cause of these events, they do not appear to be related at this time. We are continuing to work to determine exactly what happen so measures can be put in place to prevent similar occurrences in the future. </div>
    <div><br></div>
    <div>We are sorry for any inconvenience these outages may have caused. At this point all services have been fully restored. </div>
    <div><br></div>
    <div>Damian  </div>
    </div>
]]>
</Body>
<Summary>Earlier today around 1:00pm there was a unplanned outage to the wireless networks across campus. Full service was restored a few minutes later.     Later in the day, around 4:50pm there was an...</Summary>
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<PostedAt>Wed, 09 Sep 2015 17:34:15 -0400</PostedAt>
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<NewsItem contentIssues="true" id="53769" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/53769">
<Title>Intermittent Delays Connecting to TurningPoint Server</Title>
<Tagline>Issue Has Been Resloved</Tagline>
<Body>
<![CDATA[
    <div class="html-content">
    <span>This issue has been <strong>RESOLVED</strong> and the server is now functioning properly.  <br><br><a href="http://www.turningtechnologies.com" rel="nofollow external" class="bo">Turning Technologies</a>, the company that supports the TurningPoint clickers, is currently experiencing intermittent performance delays with their server’s connection to Blackboard.  As a result, users are experiencing intermittent delays when trying to connect to the server to complete the following tasks: update participant lists, download participant lists, and export grades. The UMBC Instructional Technology Team is in contact with Turning Technologies’ technical support staff regarding this issue. </span><br><p><span><br></span></p>
    <p><span>In the meantime, faculty can follow the steps below as a workaround to download and/or update your participants lists:</span></p>
    <br><p><span>Step 1</span><span>:  Logon to Blackboard and click on the course where you want to download your clicker participant list.</span></p>
    <br><p><span>Step 2</span><span>:  Under the </span><span>Tools</span><span> area, on the course menu, click on </span><strong><span>Other Bb Tools</span><span>. </span></strong></p>
    <br><p><span>Step 3</span><span>: Click on the <strong>Turning Technologies Registration Tool</strong>. </span></p>
    <br><p><span><img src="https://lh4.googleusercontent.com/huMZhm28Xm4hGGzHLTPW3-GLbtzoZN3S0SPY1sARn3wUEhmtgbpxeYIoZ_vU8xXgmXsNFN5fSc6Cv63Xnh24pvIcrwxLi_C6xBdsBCfmu4zCcyv0qtXoUShNNeMS47cdlCVQYRk" alt="Screen Shot 2015-09-01 at 2.27.25 PM.png" height="95px;" width="428px;" style="max-width: 100%; height: auto;"></span></p>
    <br><p><span>Step 4</span><span>: Click <strong>Download TurningPoint Participant List</strong>. </span></p>
    <br><br><p><span>Note: If you are working in </span><span>Firefox </span><span>you will have to save the file to your hard drive.  If you are working in </span><span>Chrome or Safari</span><span> the file will automatically download.  </span></p>
    <br><br><p><span>If you have questions or concerns about this process, please submit an </span><a href="http://doit.umbc.edu/request-tracker-rt/doit-myumbc-tsc/" rel="nofollow external" class="bo"><span>RT Ticket</span></a><span>.  <br></span></p>
    </div>
]]>
</Body>
<Summary>This issue has been RESOLVED and the server is now functioning properly.    Turning Technologies, the company that supports the TurningPoint clickers, is currently experiencing intermittent...</Summary>
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<PostedAt>Tue, 01 Sep 2015 15:58:34 -0400</PostedAt>
<EditAt>Thu, 03 Sep 2015 13:30:43 -0400</EditAt>
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<NewsItem contentIssues="true" id="53766" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/53766">
<Title>Recommended Technology</Title>
<Tagline>TechSmith Relay</Tagline>
<Body>
<![CDATA[
    <div class="html-content">Sometimes it’s just easier to show than tell. Using TechSmith Relay, faculty can capture and narrate the content displayed on their computers and then publish an online “screencast” video tutorial or mini-lecture for students to watch and replay on their own time. TechSmith Relay is the enterprise version of TechSmith used by Khan Academy. Techsmith.com produces both of these tools as well as the free, easy-to-use Jing screencasting tool (recordings limited to durations of five minutes or less).<br><p><span><br>To learn more about using TechSmith Relay:</span></p>
    <ul>
    <li><p><span>visit our</span><a href="https://wiki.umbc.edu/display/faq/TechSmith+Relay" rel="nofollow external" class="bo"><span>  </span><span>TechSmith Relay FAQ page</span></a></p></li>
    <li><p><span>open an</span><a href="https://rt.umbc.edu/UMBC/RequestHelp.html" rel="nofollow external" class="bo"><span>  </span><span>RT ticket</span></a><span> for any technical issues</span></p></li>
    <li><p><span>view the schedule of training workshops on the</span><a href="http://my.umbc.edu/groups/doit/events" rel="nofollow external" class="bo"><span>  </span><span>DoIT group page</span></a></p></li>
    <li><p><a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo"><span>contact</span></a><span>  the Instructional Technology Team with any questions or concerns</span></p></li>
    </ul>
    </div>
]]>
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<Summary>Sometimes it’s just easier to show than tell. Using TechSmith Relay, faculty can capture and narrate the content displayed on their computers and then publish an online “screencast” video tutorial...</Summary>
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<PostedAt>Tue, 01 Sep 2015 13:31:32 -0400</PostedAt>
<EditAt>Tue, 01 Sep 2015 13:37:59 -0400</EditAt>
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