After completing the deployment of a new Comcast television streaming service for resident students during the fall 2019 semester, the campus is discontinuing the Direct-TV service we had in place. Unfortunately, the Comcast service license only applies to resident students and is not cost-effective to license for departments. DoIT has worked with procurement to select an internet streaming service, Youtube TV, that departments can purchase for their spaces. Youtube TV allows for cloud recording, a channel guide and HDTV among other new features. DoIT and procurement have worked together to provide easy access to YouTube TV that can be purchased with a departmental P-card. For more information please see our CATV FAQ. To ease the transition to a new service DoIT will continue to serve local channels over the legacy TV system through Spring 2020 semester for administrative and academic departments. 

For additional questions or assistance setting up your YouTube TV subscription you may contact DoIT through our TSC at 410-455-3838 or https://doit.umbc.edu/tsc/.

The DoIT Technology Support Center is looking to hire additional consultants to work during the Spring semester and beyond. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search for TSC Student Consultant.) The application will be open until January 15th.

We're specifically looking for students available to work during the following hours:

• Mondays 12pm-6pm
• Tuesdays 2pm-6pm
• Wednesdays 4pm-8pm
• Fridays 8am-2pm

TSC Student Consultant Job Description

Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.

Responsibilities include, but are not limited to the following:

• Provide technical assistance to users by phone, online and in person;
• Answer TSC phones in a professional and courteous manner;
• Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
• Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
• Provide direct assistance to users on technical issues they cannot easily resolve on their own;
• Complete in-person or online training about quality support as defined in umbc.edu/go/ticketrubric;
• Respond to all work-related communications in a timely manner;
• Escalate urgent problems to the Full-Time staff, as appropriate.

Required Skills and Experience

• Demonstrated ability to effectively communicate by phone or in person.
• Demonstrated writing ability.
• Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
• Demonstrated analytical and troubleshooting skills.
• Ability & willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.