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<NewsItem contentIssues="false" id="81265" important="true" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/81265">
<Title>01-05-2019 RT (Request Tracker) NOW available</Title>
<Body>
<![CDATA[
    <div class="html-content">DoIT staff (Ray Soellner, Toren Smith, Ed Rude, and Tim Champ) led by Jeremy Gude and Paul Riddle have completed the migration of RT to the Cloud (AWS). <div><br></div>
    <div>This upgrade/migration will address past volume 
    related performance issues and provide a 
    more robust business continuity option. </div>
    <div><br></div>
    <div>This transition also includes a 
    minor upgrade to the application (4.4.2 to 4.4.3).</div>
    <div><br></div>
    <div>FYI - while the system was down most of the day those queues leveraging web forms queued up requests and have been applied to RT as we came up.<br><div><br></div>
    <div>Please know this was no small task and these folks did a wonderful job!!</div>
    <div><br></div>
    <div>Please <a href="https://doit.umbc.edu/request-tracker-rt/rt/" rel="nofollow external" class="bo">submit</a> a ticket for any issues identified and provide as much info as possible.</div>
    <div><br></div>
    <div>Thank you for your support in this major initiative.</div>
    <div><br></div>
    <div>Joe Kirby</div>
    <div><br></div>
    <div><br></div>
    <div><br></div>
    <div><br></div>
    </div>
    </div>
]]>
</Body>
<Summary>DoIT staff (Ray Soellner, Toren Smith, Ed Rude, and Tim Champ) led by Jeremy Gude and Paul Riddle have completed the migration of RT to the Cloud (AWS).     This upgrade/migration will address...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Sat, 05 Jan 2019 17:00:47 -0500</PostedAt>
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<NewsItem contentIssues="false" id="81252" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/81252">
<Title>01-05-2019 Downtime Reminder for Request Tracker (RT)</Title>
<Body>
<![CDATA[
    <div class="html-content">
    <div>This is just a reminder that RT will be down tomorrow, January 5th, 2019, from 5:30am - 3:00pm. <br>
    </div>
    <div><br></div>
    <div>As mentioned previously we will bring it up earlier if the opportunity is available.</div>
    <div><br></div>
    <div>Please see this previous <a href="https://my3.my.umbc.edu/groups/doit/posts/81133" rel="nofollow external" class="bo">post</a> for more detailed information.</div>
    <div><br></div>
    <div>Thank you</div>
    <div><br></div>
    <div>Joe Kirby<br>
    </div>
    </div>
]]>
</Body>
<Summary>This is just a reminder that RT will be down tomorrow, January 5th, 2019, from 5:30am - 3:00pm.       As mentioned previously we will bring it up earlier if the opportunity is available....</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Fri, 04 Jan 2019 09:07:01 -0500</PostedAt>
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<NewsItem contentIssues="false" id="81133" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/81133">
<Title>01-05-2019 Downtime for Request Tracker (RT)</Title>
<Body>
<![CDATA[
    <div class="html-content">
    <div>For several months DoIT staff have been working diligently on a 
    project to transition RT to a hosted environment (Cloud) in Amazon Web 
    Services (AWS).</div>
    <div><br></div>
    <div>The goal is to address volume 
    related performance issues currently being experienced and provide a 
    more robust business continuity option. This transition will include a 
    minor upgrade to the application (4.4.2 to 4.4.3).</div>
    <div><br></div>
    <div>Testing (<a href="https://rt-dev.umbc.edu/" rel="nofollow external" class="bo">rt-dev.umbc.edu</a>) began on
     12/10/2018 and will continue through 1/3/2019.</div>
    <div><br></div>
    <div>The downtime will occur on 1/5/2019 from 5:30am - 3pm. Of course if we finish earlier we will update the campus community. Access to RT will remain the same  from<a href="https://rt.umbc.edu/UMBC/RequestHelp.html" rel="nofollow external" class="bo"> my.umbc.edu/Help</a> as it is now once the upgrade has completed.<br>
    </div>
    <br>We are asking all support staff to log into the test system by 1/3/2019 and perform testing on typical tasks to ensure a smooth and successful transition. <br><br>Please note that the <a href="https://rt-dev.umbc.edu/" rel="nofollow external" class="bo">test system</a>
     will not actually send emails to ticket participants however it will 
    record them as if they were sent for verification purposes. You can add 
    new tickets via the ‘New Ticket in’ button on the top right of the 
    screen. Note, web forms will not create tickets in the test instance. 
    This feature will be verified via the RT technical team.<br><br>The 
    major items to test will be adjustments to existing tickets (e.g. add a 
    correspondence, change a custom field value, resolve a ticket, change 
    ownership, etc.).<br><br>Please note that the<a href="https://rt-dev.umbc.edu/" rel="nofollow external" class="bo"> test system</a> will have the BestPractical default look and feel of blue/white instead of our UMBC colors.<br><br>Please <a href="https://doit.umbc.edu/request-tracker-rt/rt/" rel="nofollow external" class="bo">submit</a> a ticket for any issues identified in your testing.<br><br>For those interested we are on version 4.4.2. You can review the release notes for RT 4.4.3 <a href="https://docs.bestpractical.com/release-notes/rt/4.4.3" rel="nofollow external" class="bo">here</a>. <br><br>Thank you<br><br>Joe Kirby</div>
]]>
</Body>
<Summary>For several months DoIT staff have been working diligently on a  project to transition RT to a hosted environment (Cloud) in Amazon Web  Services (AWS).     The goal is to address volume  related...</Summary>
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<PostedAt>Wed, 19 Dec 2018 13:08:27 -0500</PostedAt>
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<NewsItem contentIssues="true" id="81123" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/81123">
<Title>DoIT's Technology Support Center Hiring for the Spring</Title>
<Tagline>Are you looking for an on campus job? Come work for us!</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p>The DoIT Technology Support Center is looking to hire additional consultants to work during the Spring. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search for TSC Student Consultant.)</p>
    <p><br></p>
    <h3>TSC Student Consultant Job Description</h3>
    <p>Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.</p>
    <h4>Responsibilities include, but are not limited to the following:</h4>
    <ul>
    <li>Provide technical assistance to users by phone, online and in person;</li>
    <li>Answer TSC phones in a professional and courteous manner;</li>
    <li>Create, update and resolve tickets in the Request Tracker (RT) ticketing system;</li>
    <li>Create, update, suggest and recommend relevant FAQ articles to users (<a href="http://www.umbc.edu/faq">www.umbc.edu/faq</a>);</li>
    <li>Provide direct assistance to users on technical issues they cannot easily resolve on their own;</li>
    <li>Complete in-person or online training about quality support as defined in umbc.edu/go/ticketrubric;</li>
    <li>Respond to all work-related communications in a timely manner;</li>
    <li>Escalate urgent problems to the Full-Time staff, as appropriate.</li>
    </ul>
    <h4>Required Skills and Experience</h4>
    <ul>
    <li>Demonstrated ability to effectively communicate by phone or in person.</li>
    <li>Demonstrated writing ability.</li>
    <li>Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.</li>
    <li>Demonstrated analytical and troubleshooting skills.</li>
    <li>Ability &amp; willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.</li>
    </ul></span></div>
]]>
</Body>
<Summary>The DoIT Technology Support Center is looking to hire additional consultants to work during the Spring. Please see our job description below and visit our job posting on UMBCWorks to apply....</Summary>
<Website>http://doit.umbc.edu/tsc/</Website>
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<NewsItem contentIssues="true" id="81092" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/81092">
<Title>Submit Your TechFest &#8217;19 Proposal Today!</Title>
<Tagline>Come share your favorite technologies and best practices.</Tagline>
<Body>
<![CDATA[
    <div class="html-content">
    
    
    
    
    
    
    
    
    
    <p>The <span><a href="https://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo">Instructional
    Technology Team</a></span> will celebrate its <a href="https://doit.umbc.edu/news/?id=80736" rel="nofollow external" class="bo">4th Annual TechFest on March 1, 2019</a> and
    is looking for presenters!<span>  </span>TechFest is
    designed to bring together UMBC students, faculty, and staff to demonstrate
    instructional technology tools, discuss the use of learning analytics, and
    share best practices with the campus community through workshops, presentations,
    and hands-on activities.<span>  </span>This year’s
    event will be hosted alongside the <a href="https://fdc.umbc.edu/programs/workshops/provosts-teaching-and-learning-symposium/" rel="nofollow external" class="bo">Faculty Development Center’s Symposium
    sponsored by the Provost’s office</a>, providing a poster session and luncheon with
    keynote address by renowned speaker Randy Bass.</p>
    
    <p><span>Students, faculty, and staff are
    all welcome and encouraged to attend.</span></p>
    <p><span><a href="https://goo.gl/forms/ayghqVK4DHz3YHiP2" rel="nofollow external" class="bo">Follow this link to submit your proposal today!</a></span></p>
    
    <p><strong><span>Are you a student,
    faculty, or staff member</span></strong><span> <strong>interested
    in </strong>leading a 45-minute workshop session or providing a brief overview
    of an instructional technology tool in the Technology Test Kitchen?  Past
    session topics have included Clickers, Blackboard, iCloud, Accessibility,
    Phishing, CourseArc, and Lynda.com</span><span> but <span>new topics are encouraged and appreciated!</span>  Key
    themes for the upcoming TechFest <span>include (but are not
    limited to) the following</span>:</span></p>
    
    <p><span><span>·<span>      
    </span></span></span><strong><span>Using
    Learning Technologies for Instruction and Engagement (LTIE)</span></strong><span></span></p>
    
    <p><span><span>·<span>      
    </span></span></span><strong><span>Using Data
    Collection and Analytics to Inform Instruction and Strategy, Measure Success,
    and Prompt Intervention (DCA)</span></strong><span></span></p>
    
    <p><span><span>·<span>      
    </span></span></span><strong><span>Integrating
    Technology Tools into Best Practices (TBP)</span></strong><span></span></p>
    
    <p><span>There are two types of sessions that will be offered at TechFest
    2019:</span></p>
    
    <p><span><span>·<span>      
    </span></span></span><strong><span>Workshop Session (45 minutes)</span></strong><span>- <em>Presenter(s)
    provide a brief overview on a theme-related topic with time for Q&amp;A.
    Participants are provided with at least three take-aways they can incorporate
    as a best practice.</em></span></p>
    
    <p><span><span>·<span>       </span></span></span><strong><span>Technology Test
    Kitchen Demo (45 minutes)</span></strong><em><span>- Presenter(s)
    provide brief overviews, give 15 minute demonstrations, and answer questions
    about a particular technology tool to participants visiting demo stations. <span> </span>Participants are given the opportunity to
    explore the technology through "hands-on" activities.</span></em></p>
    
    <p><span> </span><span> </span></p>
    
    <p><strong><u><span>Deadlines and Notifications</span></u></strong><u><span></span></u></p>
    
    <p><span>Please submit your proposals no later than 5pm on <strong>Friday,
    January 18, 2019</strong> by completing this </span><span><a href="https://goo.gl/forms/ayghqVK4DHz3YHiP2" rel="nofollow external" class="bo">Google Form</a></span><span>.
     Applicants will be notified about acceptances within two weeks of the
    submission deadline.<span>  </span>Selection will be
    based on how well the proposal connects to the overall themes and goals of
    TechFest.</span></p>
    
    <p>So mark your calendars for <strong>Friday, March 1, 2019</strong> and spread
    the word!<span>  </span>The day will be filled with
    TechFest talks and technology demos, the <a href="https://fdc.umbc.edu/programs/workshops/provosts-teaching-and-learning-symposium/" rel="nofollow external" class="bo">Faculty Development Center’s Symposium
    hosted by the Provost Office</a>, and an opportunity to participate in a TechFest
    Escape Room activity!<span>  </span>More details on
    all events are forthcoming, so look out for future postings.<span>   </span></p>
    <p><a href="https://goo.gl/forms/ayghqVK4DHz3YHiP2" rel="nofollow external" class="bo">Follow this link to submit your proposal today!</a></p>
    
    <p><span>For questions and more information, please contact us at </span><a href="mailto:techfest19@umbc.edu" rel="nofollow external" class="bo"><span>techfest19@umbc.edu</span></a><span>.</span></p>
    
    </div>
]]>
</Body>
<Summary>The Instructional Technology Team will celebrate its 4th Annual TechFest on March 1, 2019 and is looking for presenters!  TechFest is designed to bring together UMBC students, faculty, and staff...</Summary>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Mon, 17 Dec 2018 15:52:12 -0500</PostedAt>
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<NewsItem contentIssues="false" id="81048" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/81048">
<Title>Quarterly patching downtime on 12/20/18 and 1/5/19</Title>
<Body>
<![CDATA[
    <div class="html-content">
    <p><span>As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Thursday, December 20th and Saturday, January 5th.  While many of the systems will be patched without any service disruption, there are some systems which require the downtime of key services.  The schedule below outlines which key services will be offline and for how long.</span></p>
    <p><span>Thursday, 12/20/2018 between 5pm and 7pm (most systems will only be down for a short period during this time): </span></p>
    <ul>
    <li><span>The web hosting environments (virthost) will be partially unavailable (pages will be available but any database calls will not work)</span></li>
    <li><span>Access to Cyrus and UMBC Webmail (accounts not migrated to UMBC Gmail)</span></li>
    <ul><li><span>All mail will be queued up and delivered after the server is patched</span></li></ul>
    <li>All HFS (user) servers will be offline</li>
    <li><span>Certain software licenses will be unavailable (autodesk, cadence, idl, schrodinger, xilinx, mathematica)</span></li>
    </ul>
    <p><span>Saturday, 1/5/2019 between 9am and 11am(most systems will only be down for a short period during this time):</span></p>
    <ul>
    <li><span>myUMBC lite page will be up resulting in reduced myUMBC functionality</span></li>
    <li><span>Wiki will be unavailable</span></li>
    <li><span>The sites (wordpress) web hosting environment will be unreachable</span></li>
    </ul>
    <p><br></p>
    <p><span>Please let us know if you have any concerns or questions.</span></p>
    <p><span>Thanks!</span></p>
    <p><span>Tim Champ</span></p>
    <p><span>Manager of Unix Infrastructure</span></p>
    <p><span>UMBC DoIT</span></p>
    </div>
]]>
</Body>
<Summary>As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Thursday, December 20th and Saturday, January 5th.  While many of...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Thu, 13 Dec 2018 16:28:24 -0500</PostedAt>
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<NewsItem contentIssues="false" id="81047" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/81047">
<Title>LDAP-Master and Webadmin downtime on 12/20 at 2pm</Title>
<Body>
<![CDATA[
    <div class="html-content">
    <p><span>On Thursday, December 20th starting at 2pm LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be unavailable.  Account authentication and logins will not be affected during this downtime.  </span></p>
    <p><br></p>
    <p><span>The maintenance window will allow staff to apply needed security and application updates.  The outage window is expected to last two hours with services being restored by 4pm on Thursday, December 20th.</span></p>
    <p><br></p>
    <p><span>During the outage window account creations will be queued and then processed upon restoration of services.  If you have any questions or concerns, please contact our Technology Support Center at x53838.</span></p>
    </div>
]]>
</Body>
<Summary>On Thursday, December 20th starting at 2pm LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be unavailable. ...</Summary>
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<PostedAt>Thu, 13 Dec 2018 16:24:30 -0500</PostedAt>
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<NewsItem contentIssues="false" id="80996" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/80996">
<Title>UMBC Blackboard Use Differs from Most Schools</Title>
<Tagline>Findings based on Bb's "course archetypes" research</Tagline>
<Body>
<![CDATA[
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    <p>Earlier this year, Blackboard released a “course archetype” system administrator’s tool that allows institutions to see how the company’s Learning Management System (LMS) software is being used across campus. The “course archetype” tool was informed by Blackboard’s 2016 <a href="https://blog.blackboard.com/patterns-in-course-design-how-instructors-actually-use-the-lms/" rel="nofollow external" class="bo">research</a> on clients it hosts, including UMBC (<a href="https://doit.umbc.edu/news/?id=46984" rel="nofollow external" class="bo">since 2014</a>). The primary reason DoIT was interested in the “course archetype” tool was to get a better understanding of the depth and complexity of our current Bb usage, as we gauge the work to be done to move to our Ultra migration in Fall 2019 (see <a href="http://my.umbc.edu/go/ultra" rel="nofollow external" class="bo">umbc.edu/go/ultra</a>).</p>
    <p>A few observations are worth noting:</p>
    <ol>
    <li>Blackboard’s course <a href="https://blog.blackboard.com/patterns-in-course-design-how-instructors-actually-use-the-lms/" rel="nofollow external" class="bo">archetype research</a> initially focused on more than 3M students, in 70k courses from 927 institutions hosted by Blackboard in Spring 2016. After extensive filtering for courses between 10 and 500 students, at least average student use of 60 minutes, and faculty use of the grade book, the resulting data set for analysis “included 601,544 learners (16.25%) in 18,810 (26.87%) courses” (p.2 of the <a href="https://blog.blackboard.com/patterns-in-course-design-how-instructors-actually-use-the-lms/" rel="nofollow external" class="bo">study</a>). When DoIT ran the course archetype tool on our 1,469 active FA18 Bb courses, only 464 (31%) did not meet the same enrollment size and usage criteria compared with 51,190 (73%) of the 70k courses hosted by Blackboard, but also filtered off for the study.</li>
    <li>Blackboard found the vast majority of courses it studied were "supplemental" (content-heavy, low interaction) or "complementary" (1-way, instructor-led, minimal communication) courses, or 53% and 24%, respectively (77% total). By contrast, DoIT found nearly 40% of UMBC’s remaining 991 FA18 courses are characterized at the top end of Blackboard's course design archetype: "evaluative" (heavy use of assessments) and "holistic" (high LMS activity with balanced use of assessments, content and discussion), or 21% and 18%, respectively (or 39% total).</li>
    <li>Except for students checking grades, Blackboard found that other high student LMS activity wasn't necessarily associated with better student outcomes. We've not looked at how our UMBC students' activity is associated with outcomes (yet), because the term isn't over, but we'll do so after Fall 2018 grades are submitted in early January. </li>
    </ol>
    <p><a href="https://drive.google.com/file/d/1DitqbqvILNLHJS5GnvF39HiohgOMJGy3/view?usp=sharing" rel="nofollow external" class="bo"> </a></p>
    <p><a href="https://drive.google.com/file/d/1DitqbqvILNLHJS5GnvF39HiohgOMJGy3/view?usp=sharing" rel="nofollow external" class="bo"><img src="https://my3.my.umbc.edu/system/shared/attachments/news/000/080/996/b4785c555b94d84947f532c82c1eefa5/UMBC_Bb_Course_Archetypes.png" alt="Blackboard's &quot;course archetype&quot; by design and usage" style="max-width: 100%; height: auto;"></a></p>
    
    <p>Special thanks to <a href="https://doit.umbc.edu/itnm/staff/hawken/" rel="nofollow external" class="bo">Mariann Hawken</a>, DoIT’s Coordinator of eLearning and certified <a href="http://www.blackboard.com/mvp" rel="nofollow external" class="bo">Blackboard MVP</a>, and <a href="https://doit.umbc.edu/itnm/staff/penniston/" rel="nofollow external" class="bo">Tom Penniston</a>, our Analytics Specialist in Instructional Technology, for this analysis.</p>
    <p>DoIT needs to explore our own data further, but UMBC's Blackboard courses appear to represent a significantly different profile compared to most Bb client institutions hosted by the company. We’ve always had <a href="https://doit.umbc.edu/analytics/most-active-bb-courses/" rel="nofollow external" class="bo">high adoption</a> -- typically 95% of all students, 87% of all instructors and 82% of all PeopleSoft sections use Bb during any given term. But when we first started our own learning analytics <a href="https://doit.umbc.edu/analytics/" rel="nofollow external" class="bo">research</a> in 2007, just over 40% of all our Bb courses used the grade book, even though the annual "Undergraduates and IT" Educause <a href="https://www.educause.edu/ecar/technology-research-academic-community" rel="nofollow external" class="bo">national study</a> has frequently found that students value checking grades more than any other LMS function. Typically, about 73% of all active UMBC Blackboard courses now use the grade book, a characteristic common to many of our <a href="https://doit.umbc.edu/analytics/most-active-bb-courses/" rel="nofollow external" class="bo">most active Bb courses</a>.</p>
    <p>“DoIT has always wanted to use analytics to help inform and grow the depth and sophistication of our Bb LMS usage,” says John Fritz, Assoc. Vice President for Instructional Technology, who profiled UMBC's course design experience in a <a href="https://er.educause.edu/articles/2017/2/learning-analytics-research-for-lms-course-design-two-studies" rel="nofollow external" class="bo">2017 Educause article</a> that also referenced Bb's course archetype research. “Our institutional Blackboard usage suggests UMBC may be helping higher ed better understand how good LMS course design could be one of the most scalable student success interventions any institution can pursue.”</p>
    <p><br><em>By John Fritz and Tom Penniston</em></p>
    </div>
]]>
</Body>
<Summary>Earlier this year, Blackboard released a “course archetype” system administrator’s tool that allows institutions to see how the company’s Learning Management System (LMS) software is being used...</Summary>
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<PostedAt>Tue, 11 Dec 2018 23:23:39 -0500</PostedAt>
<EditAt>Fri, 08 May 2026 10:00:23 -0400</EditAt>
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<NewsItem contentIssues="true" id="80948" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/80948">
<Title>Graduate Assistantship Forms Transitioning to DocuSign!</Title>
<Tagline>Digital Workflow Offers Expanded Functionality</Tagline>
<Body>
<![CDATA[
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    <div>The <a href="https://gradschool.umbc.edu/" rel="nofollow external" class="bo">Graduate School</a> has been using DocuSign as their e-signature and digital workflow platform, replacing many of their paper forms with electronic forms that can be submitted, signed, processed and stored with no printing required. The ease with which both students and staff can submit and sign the forms and the efficiency they generate in the workplace has encouraged the Graduate School to partner with the Division of Information Technology (DoIT) to transition graduate assistantship forms to the DocuSign platform.</div>
    <div><br></div>
    <div>However, creating a form that all departments could use while simultaneously fulfilling the individual needs and preferences of each was not an easy task. The form had to be smart enough to adapt to many different scenarios and reliable enough to remain consistent and efficient for signers.</div>
    <div><br></div>
    <div>With the help of DoIT’s assistant vice president <strong>Joe Kirby</strong>, software developer <strong>Frank Elmore</strong>, their team of student developers, and input from graduate assistants and campus stakeholders, the Graduate School created a dynamic data gathering form for assistantships. This webform allows departmental staff to quickly enter information, automatically retrieve key information from the school database, and easily identify the name and email of each required signer in the workflow. As the DocuSign form travels to each individual via secure email, administrators can track the document through recorded timestamps and easily see each time someone opens, edits, or signs it. <br>
    </div>
    <div><br></div>
    <div>According to the Assistant Dean for Administration, Policy and Compliance <strong>Isabel Garrido</strong>, the ability to track the form as it progresses in the DocuSign workflow is efficient and eliminates guesswork. As an example, when graduate assistants contact the Graduate School about the status of their tuition remission, instead of referring them to their department, searching for paper forms or wondering if they have been signed, DocuSign allows Isabel and her staff to view the most recent timestamp on a form and know exactly where it is in the process in seconds.</div>
    <div><br></div>
    <div>DocuSign’s technical accessibility is also beneficial. Within moments of the form being sent graduate assistants can access, sign and submit them on their mobile device from any location. Upon receipt of the form, graduate assistants will be glad to see that not only has much of the required information been pre-populated, but the few fields they are required to complete are intuitive and come with helpful tips to guide them smoothly and quickly through the process. <br>
    </div>
    <div><br></div>
    <div>Although mistakes are less likely when entering DocuSign forms, if errors occur, the process to generate a corrected form in DocuSign is quick and easy. The helpful notifications feature in DocuSign automatically sends email reminders to signers ensuring speedy compliance and provides an electronic copy of each finalized form to the Graduate School. DoIT’s recent upgrade of the forms has gone even further to make the process more flexible to the needs of graduate assistants and departments alike.</div>
    <div><br></div>
    <strong>Lina Chung</strong>, Program Management Specialist in the College of Engineering and Information Technology (CoEIT) transitioned to the DocuSign process for graduate assistant forms in 2017 and praises how efficiently her office processes GA Tuition Remission and GA Appointment Letters now. “Before, timelines could be very unpredictable. Forms could take anywhere from days to weeks to fully complete. Now, it rarely takes more than a few days,” Lina explains. With most graduate students living busy lives off campus, some in other countries, a faster process that limits the need for back-and-forth communication is essential. <br><div><br></div>
    <div>Information Systems adopted the DocuSign process for graduate assistantships in 2017. Chemical, Biochemical &amp; Environmental Engineering (CBEE) implemented the process in Dec. 2018. Computer Science and Electrical Engineering (CSEE), Mathematics and Statistics, and Physics and are expected to implement shortly. A pilot group comprised of members from various departments who have not transitioned to the DocuSign process is currently testing the forms. Departments interested in joining the pilot group should contact Isabel Garrido (<a href="mailto:garrido@umbc.edu">garrido@umbc.edu</a>) in the Graduate School. </div>
    <br>Campus-wide implementation of graduate assistantship forms via DocuSign is slated for summer ‘19.<br><br>
    </div>
]]>
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<Summary>The Graduate School has been using DocuSign as their e-signature and digital workflow platform, replacing many of their paper forms with electronic forms that can be submitted, signed, processed...</Summary>
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<NewsItem contentIssues="true" id="80886" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/80886">
<Title>UMBC Graduate School Makes Strides In Efficient Outreach</Title>
<Tagline>E-signatures Continue To Produce New Business Solutions</Tagline>
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    <div>
    
    
    
    
    
    
    
    
    
    
    
    The <a href="https://gradschool.umbc.edu/" rel="nofollow external" class="bo">Graduate School</a> at UMBC takes pride in providing opportunities for student success. Through collaboration with prestigious faculty and research with groundbreaking partner institutions, graduate students can achieve personal, professional, and academic excellence. In order to better serve students and the community, the graduate school provides numerous services and programs that support non-traditional students in reaching their goals. <br>
    </div>
    <div><br></div>
    <div>The <a href="https://gradschool.umbc.edu/admissions/nontraditional/golden/" rel="nofollow external" class="bo">Golden ID Program</a> waives the tuition costs of certain graduate programs for qualifying Maryland retirees who are at least 60 years of age. Whether degree seeking or not, Golden ID students can continue to enrich their lives with learning and development at little cost. <br>
    </div>
    <div><br></div>
    <div>The <a href="https://gradschool.umbc.edu/admissions/nontraditional/accelerated/" rel="nofollow external" class="bo">Accelerated Graduate Program</a> allows ambitious undergrads to double count a certain number of credits for both their bachelor’s and intended graduate degrees. By making their intentions known to both their undergraduate advisor and the appropriate graduate program director, accepted students can make an academic plan that jump-starts their collegiate career. <br>
    </div>
    <div><br></div>
    <div>Both of these programs offer unique opportunities for qualifying individuals, but they generally require those individuals to discover and actively pursue those opportunities. Consequently, retirees who don’t know they could attend classes without paying tuition and undergrads who are too preoccupied with their current coursework can easily miss the chance to apply. That is why the Graduate School at UMBC is reexamining their business practices and adopting new tools and technology to widen their outreach to prospective students. <br>
    </div>
    <div><br></div>
    <div>DocuSign, the e signature and digital workflow platform, has provided a unique solution. In addition to making traditionally paper forms much easier to fill out and process, DocuSign’s digital envelopes can be sent out automatically to potential applicants via secure email complete with personalized messages and direct access to the electronic form. Rather than depend on students or applicants eligible for the Golden ID program to research and initiate the process themselves, Grad School can instead approach them directly with everything they need. <br>
    </div>
    <div><br></div>
    <div>Converting to a new business process has its difficulties. It is often an exercise in reexamining every aspect of the workflow and defining what is essential and where the inefficiencies occur. Operations manager <strong>Dan Neeley</strong>, M.S. ‘15 Human-Centered Computing, says that change management involves balancing the needs of both staff and students, managing the workflow and accountability of designated signers, and handling exceptions and possible points of failure. <br>
    </div>
    <div><br></div>
    <div>Despite these challenges, Neeley acclaims the plentiful opportunities for improvements in sensible efficiency that come in return. Improving communications between UMBC and applicants to these valuable programs goes a long way in increasing student satisfaction and success.</div>
    <div><br></div>
    <div><strong>More Info:</strong></div>
    <div><ul>
    <li><span>Visit
         the <u><span><a href="https://my3.my.umbc.edu/groups/docusign" rel="nofollow external" class="bo"><span>DocuSign
         myUMBC Group</span></a></span></u></span></li>
    <li><span>Visit
         UMBC's <u><span><a href="https://wiki.umbc.edu/display/faq/Find+Help" rel="nofollow external" class="bo"><span>FAQ knowledge base</span></a></span></u></span></li>
    </ul></div>
    </div>
]]>
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<Summary>The Graduate School at UMBC takes pride in providing opportunities for student success. Through collaboration with prestigious faculty and research with groundbreaking partner institutions,...</Summary>
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