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<NewsItem contentIssues="true" id="70375" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/70375">
<Title>Quality Matters Regional Conference Call for Proposals</Title>
<Tagline>Share your ideas &amp; best practices with the QM community</Tagline>
<Body>
<![CDATA[
    <div class="html-content">The Quality Matters Regional Conference East is currently <a href="https://www.qualitymatters.org/events/present/east-regional-conference" rel="nofollow external" class="bo">accepting proposals</a> for its spring conference, which will be held at Towson University on March 22-23, 2018. <div><br></div>
    <div>The conference theme is Managing Quality at Scale. Themes include:</div>
    <div><ul>
    <li>collaborating between faculty and instructional designers</li>
    <li>achieving quality assurance, leveraging resources, building buy-in, and engaging faculty and academic leaders</li>
    <li>addressing accessibility, usability, or Universal Design for Learning</li>
    <li>showcasing course design showcases</li>
    <li>discussing alternative teaching strategies such as competency-based education and gamification</li>
    <li>using tools such as learner analytics, digital badging, and open educational resources in support of student success</li>
    </ul></div>
    <div>Two presentation formats are available: 25- and 50-minute sessions. The conference committee encourages interactive sessions and collaborations between multiple institutions. <a href="https://www.qualitymatters.org/events/present/east-regional-conference" rel="nofollow external" class="bo">Submissions are due</a> by November 22, 2017.</div>
    <div><br></div>
    <div>As always, if you have any questions, please consider the following options:</div>
    <ul>
    <li><a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo">Check our extensive FAQ collection</a></li>
    <li><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo">Open a ticket via RT</a></li>
    <li>Follow the <a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo">Instructional Technology</a> &amp; <a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo">DoIT</a> myUMBC groups</li>
    <li>Request a consult <a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo">with instructional technology staff</a>
    </li>
    </ul>
    </div>
]]>
</Body>
<Summary>The Quality Matters Regional Conference East is currently accepting proposals for its spring conference, which will be held at Towson University on March 22-23, 2018.     The conference theme is...</Summary>
<Website>https://my.umbc.edu/groups/instructional-technology/posts/70375</Website>
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<Tag>call-for-proposals</Tag>
<Tag>cfp</Tag>
<Tag>conferences</Tag>
<Tag>quality-matters</Tag>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Thu, 21 Sep 2017 09:40:12 -0400</PostedAt>
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<NewsItem contentIssues="false" id="70109" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/70109">
<Title>Equifax Data Breach</Title>
<Tagline>What People Should Know About the Equifax Breach.</Tagline>
<Body>
<![CDATA[
    <div class="html-content">As many have seen, Equifax had a breach of the personal information of approximately 143 million people.  This is one of the largest breaches of personally identifiable information ever.  Here are some things that people should do and know about the breach.<div>
    <ul>
    <li>The breach involved a combination of social security numbers, names, birth dates, and addresses.  Some drivers license numbers have also been breached.  The credit card numbers of approximately 209,000 U.S. consumers and dispute documents for approximately 182,000 U.S. consumers were also accessed.</li>
    <li>The main website for Equifax (equifax.com) has been incredibly slow since the breach.  They are likely being flooded with people trying to get information about the breach.  </li>
    <li>Equifax has setup a standalone website for the breach.  The web address for the standalone site is <a href="http://www.equifaxsecurity2017.com">www.equifaxsecurity2017.com</a>.  It is much faster than going to equifax.com.  </li>
    <li>Some of Equifax's call center resources, to manage their data breach, were impacted by Hurricane Irma.  Call center wait times may be longer while Equifax gets additional call center resources in place.</li>
    </ul>
    <div><br></div>
    </div>
    <div>What should people do?</div>
    <div>
    <ul>
    <li>First, go to <a href="http://www.equifaxsecurity2017.com">www.equifaxsecurity2017.com</a> and see if your information was released.  Also, don't assume if one person in your household / family was not breached that others in the same house weren't breached.  Each person needs to be checked.  As a personal example, my information was breached, but my wife's was not.</li>
    <li>If your information was breached, you will have to opportunity to sign up for credit monitoring.  Some reports are that you will be given a legal agreement to click through while signing up for the credit monitoring.  You should read it carefully; and if you have concerns about the terms of the agreement, consult with an attorney.</li>
    <li>Equifax has said that they will be sending letters in the mail to people who had their credit card numbers and dispute documents accessed.  Equifax has not announced plans to send letters to the remaining millions of people.  The only way they will know if they have been breached is through <a href="http://www.equifaxsecurity2017.com">www.equifaxsecurity2017.com</a>.</li>
    <li>If you do receive a letter that your credit card number has been stolen, immediately contact your credit card company to report the stolen number.  They will typically issue you a new card and number and cancel any fraudulent charges made on your account.  Nothing else typically needs to be done for a stolen credit card number.</li>
    <li>As a final step, make sure that you monitor your credit reports at least every 6-12 months going forward.  Once your information is in criminal hands, they can use it at any time in the future to try to open financial accounts and make purchases in your name.  Often the information isn't used for months or even years.  </li>
    </ul>
    <div>If you have any further questions, please feel free to reach out to the DoIT Security Department by sending email to <a href="mailto:security@umbc.edu">security@umbc.edu</a>.  </div>
    <div><br></div>
    <div>Mark Cather</div>
    <div>UMBC Chief Security Officer</div>
    <div><br></div>
    <div><br></div>
    </div>
    <div><br></div>
    </div>
]]>
</Body>
<Summary>As many have seen, Equifax had a breach of the personal information of approximately 143 million people.  This is one of the largest breaches of personally identifiable information ever.  Here are...</Summary>
<Website>https://www.equifaxsecurity2017.com/</Website>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Tue, 12 Sep 2017 10:40:48 -0400</PostedAt>
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<NewsItem contentIssues="true" id="69962" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/69962">
<Title>New Active Learning Classrooms in Sondheim</Title>
<Tagline>Sondheim 101 and 409: Flagship Active Learning Classrooms</Tagline>
<Body>
<![CDATA[
    <div class="html-content">
    <p>The Division of Information Technology (DoIT) and Facilities
    Management (FM) began working with the Classroom Committee in 2016 to study the
    possibility of converting two large classrooms, Sondheim 101 and 409, from
    standard classrooms of tablet arm chairs with a standard AV projector setup to “Active
    Learning” spaces.  A sub-committee of the
    Classroom Committee, made up of faculty and administrators, was formed to
    discuss how a classroom renovation might best support “Active Learning”.  The recommendations of this sub-committee and
    the Classroom Committee were used to guide the design of these rooms. </p>
    <p><img src="null" style="max-width: 100%; height: auto;"><img src="https://drive.google.com/a/umbc.edu/file/d/0B_2G7s3_DRCtQjVLYWRHeXE1VFk/view?usp=sharing" style="max-width: 100%; height: auto;"><img src="https://drive.google.com/a/umbc.edu/file/d/0B_2G7s3_DRCtQjVLYWRHeXE1VFk/view?usp=sharing" style="max-width: 100%; height: auto;"><img src="https://my3.my.umbc.edu/system/shared/attachments/news/000/069/962/24be833826002c7d2a8d9d5f021b7e43/Sondheim%20101%20Before.jpg" style="max-width: 100%; height: auto;"> Sondheim 101 Before</p>
    <p><br></p>
    <p><img src="https://my3.my.umbc.edu/system/shared/attachments/news/000/069/962/614794dbe82384e43122cc92e6a66f6f/Sondheim%20409%20Before.jpg" style="max-width: 100%; height: auto;"></p>
    <p>Sondheim 409 Before</p>
    <p>The final design of these rooms included two key components
    as guiding principles: flexible furniture and collaborative technology.  While the furniture and technology in each
    rooms varies, this was intentional as to provide two “models” of active
    learning environments for faculty and students to experience.  The feedback from the faculty and students
    who use these two rooms will be very valuable in guiding the final design of
    the active learning classrooms in the new ILSB building.</p>
    <p></p>
    <p><br></p>
    <p>The Office of the Provost, DoIT, and Facilities Management
    partnered to fund this project with a total cost of $329,000. </p>
    <p></p>
    <p> </p>
    <p>Sondheim 101 has rolling chairs with rectangular tablets
    that can be configured into groups of three, four or six, or arranged in
    circles or rows.  The classroom
    technology includes two 80” monitors and two 65” monitors, document camera, enhanced
    classroom audio to support a collaborative setting, and wireless collaboration
    which allows multiple students or student groups to simultaneously share their
    content from their device(s) to the classroom displays.  Finally, this room is outfitted with six 96”
    glass dry erase boards. </p>
    <p> <img src="https://my3.my.umbc.edu/system/shared/attachments/news/000/069/962/f3062c61fcdbab5937095c1629b71d05/Sondheim%20101%20After.JPG" style="max-width: 100%; height: auto;"></p>
    <p>Sondheim 101 After</p>
    <p><img src="https://my3.my.umbc.edu/system/shared/attachments/news/000/069/962/77b1ae6be955316d7234f2bc5a409cdd/Sondheim%20101%20After%202.JPG" style="max-width: 100%; height: auto;"></p>
    <p>Sondheim 101 After</p>
    <p>Sondheim 409 is more similar in furniture and
    technology to the eight active-learning classrooms of the Interdisciplinary
    Life Sciences Building (ILSB) that will be completed in 2019. Sondheim 409 will
    have rolling chairs and trapezoidal tables that can form hexagons. The
    classroom technology includes two 80” monitors and four 65” monitors, a
    touch-enabled PC, document camera, enhanced classroom audio to support a
    collaborative setting, and wireless collaboration which allows multiple students
    or student groups to simultaneously share their content from their device(s) to
    the classroom displays.  In addition,
    each display will have a local HDMI connection for small group display of
    content.  Finally, this room is outfitted
    with six 96” glass dry erase boards and a 144” glass dry erase board behind the
    instructor station.  </p>
    <p><img src="https://my3.my.umbc.edu/system/shared/attachments/news/000/069/962/e945a4e090cd71acbf4cfcc6ff54ad9c/Sondheim%20409%20After.JPG" style="max-width: 100%; height: auto;"></p>
    <p>Sondheim 409 After</p>
    <p><img src="https://my3.my.umbc.edu/system/shared/attachments/news/000/069/962/9adbaadf095c8de0d2d0b53fe92a5dbb/Sondheim%20409%20After%202.JPG" style="max-width: 100%; height: auto;"></p>
    <p>Sondheim 409 After </p>
    </div>
]]>
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<NewsItem contentIssues="true" id="69795" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/69795">
<Title>DoIT's Technology Support Center Hiring for the Fall</Title>
<Tagline>Are you looking for an on campus job? Come work for us!</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p>The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall. Please see our job description below and visit our job posting on UMBCWorks to apply. <u>The position will be open for applications until September 8th</u>. (Search for TSC Student Consultant.)</p>
    <p><br></p>
    <h3>TSC Student Consultant Job Description</h3>
    <p>Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide-range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.</p>
    <h4>Responsibilities include, but are not limited to the following:</h4>
    <ul>
    <li>Provide technical assistance to users by phone, online and in person;</li>
    <li>Answer TSC phones in a professional and courteous manner;</li>
    <li>Create, update and resolve tickets in the Request Tracker (RT) ticketing system;</li>
    <li>Create, update, suggest and recommend relevant FAQ articles to users (<a href="http://www.umbc.edu/faq">www.umbc.edu/faq</a>);</li>
    <li>Provide direct assistance to users on technical issues they cannot easily resolve on their own;</li>
    <li>Complete in-person or online training about quality support as defined in umbc.edu/go/ticketrubric;</li>
    <li>Respond to all work-related communications in a timely manner;</li>
    <li>Escalate urgent problems to the Full-Time staff, as appropriate.</li>
    </ul>
    <h4>Required Skills and Experience</h4>
    <ul>
    <li>Demonstrated ability to effectively communicate by phone or in person.</li>
    <li>Demonstrated writing ability.</li>
    <li>Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.</li>
    <li>Demonstrated analytical and troubleshooting skills.</li>
    <li>Ability &amp; willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.</li>
    </ul></span></div>
]]>
</Body>
<Summary>The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall. Please see our job description below and visit our job posting on UMBCWorks to apply. The...</Summary>
<Website>http://doit.umbc.edu/tsc/</Website>
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<Sponsor>Division of Information Technology</Sponsor>
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<NewsItem contentIssues="true" id="69570" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/69570">
<Title>Blackboard Instructor Mobile App Now Available</Title>
<Tagline>Connect with students on the go</Tagline>
<Body>
<![CDATA[
    <div class="html-content">A new Bb Instructor mobile app was released for iOS and Android devices last month, just before the annual Blackboard World conference.<div><br></div>
    <div>Designed to simplify the teaching experience, the Bb Instructor mobile app is the first phase of several planned development for mobile support. Currently, the app allows faculty to:</div>
    <div><ul>
    <li>Create, review, and post announcements</li>
    <li>View, create, edit, and monitor discussion board threads and replies</li>
    <li>Preview courses to make sure course materials are mobile-friendly</li>
    <li>Connect with students using Bb Collaborate Ultra including real-time audio and video support, whiteboard and chat, and recording</li>
    </ul></div>
    
    <div></div>
    <div><br></div>
    
    <div><strong>Why are there two separate apps?</strong></div>
    <div>Blackboard developed <a href="https://help.blackboard.com/Blackboard_App" rel="nofollow external" class="bo">two separate apps</a> to support different roles. The <a href="https://help.blackboard.com/Blackboard_App/Student" rel="nofollow external" class="bo">student app</a> focuses on content consumption, content creation (e.g., assignments) and updates via the activity stream while the <a href="https://help.blackboard.com/Blackboard_App/Instructor" rel="nofollow external" class="bo">instructor app</a> will be about content creation, engagement, and assessment. If you are teaching a course or supporting a course as a TA or course builder, then Bb Instructor is the right app to use.</div>
    <div><br></div>
    <div><strong>What happened to Bb Mobile Learn?</strong></div>
    <div>This app was <a href="https://help.blackboard.com/Mobile_Learn" rel="nofollow external" class="bo">discontinued by Blackboard</a> earlier in 2017 as it would no longer function in the 64-bit environment of some mobile operating systems.</div>
    <div><br></div>
    <div><strong>Why don't I see my exact course layout?</strong></div>
    <div>The mobile app is not designed to mimic your exact course. Rather,<a href="https://help.blackboard.com/Blackboard_App/Instructor/Feature_Guide" rel="nofollow external" class="bo"> the focus is on</a> specific and essential items such as due dates, announcements, course content, and discussions. There is no control panel or course menu. If you require access to the desktop version of your course, please use a browser.</div>
    <div><br></div>
    <div><strong>Why does my content look strange in the mobile app?</strong></div>
    <div>It's possible your content is not mobile-friendly. Review Blackboard's <a href="http://www.blackboard.com/Images/MobileBestPractices_FINAL.pdf" rel="nofollow external" class="bo">best practices for mobile-friendly courses</a> (pdf) and <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=70944664" rel="nofollow external" class="bo">supported file types / course tools</a>.</div>
    <div><br></div>
    <div><strong>Why isn't Blackboard more mobile friendly without an app?</strong></div>
    <div>Bb does offer <a href="https://help.blackboard.com/Learn/Administrator/SaaS/User_Interface_Options/Learn_2016_Theme" rel="nofollow external" class="bo">a responsive theme</a>, which UMBC will deploy in WT2018. This theme allows faculty and students to access Blackboard on mobile devices such as phones and tablets without using a specific app. The theme is also more accessible for screen readers and increased visual contrast.</div>
    <div><br></div>
    <div><strong>Why should I use the app if the mobile theme is coming?</strong></div>
    <div>If you'd like to use Bb Collaborate on your mobile device, then Blackboard's <a href="https://help.blackboard.com/Blackboard_App" rel="nofollow external" class="bo">mobile app</a> is required. Faculty should use <a href="https://help.blackboard.com/Blackboard_App/Instructor" rel="nofollow external" class="bo">Blackboard (Bb) Instructor</a> to moderate a session while students should use <a href="https://help.blackboard.com/Blackboard_App/Student" rel="nofollow external" class="bo">Blackboard App for Students</a> (formerly Bb Student) to participate.</div>
    <div><br></div>
    <div><strong>Why can't I view my grade center?</strong></div>
    <div>At this time, the Bb Instructor mobile app does not natively support the grade center. However, grading support will be developed in two phases. The first phase will allow faculty to add a point value for grades while the second phase will support rubrics. Additionally, once the mobile-friendly theme is deployed, faculty should be able to view the grade center on tablets.</div>
    <div><br></div>
    <div><strong>Where can I get Bb Instructor?</strong></div>
    <div>Go to the app store for your device and search for Bb Instructor. Alternatively, use these links:</div>
    <div>
    <ul>
    <li><a href="https://itunes.apple.com/app/blackboard-instructor/id1088457824?ls=1&amp;mt=8" rel="nofollow external" class="bo">Bb Instructor for iOS</a></li>
    <li><a href="https://play.google.com/store/apps/details?id=com.blackboard.android.bbinstructor" rel="nofollow external" class="bo">Bb Instructor for Android</a></li>
    </ul>
    <div>The app is not available yet for Windows Mobile devices.</div>
    </div>
    <div><br></div>
    <div><strong>How do I use Bb Instructor?</strong></div>
    <div>Please review <a href="https://wiki.umbc.edu/label/faq/bb-instructor" rel="nofollow external" class="bo">our FAQ collection</a> or check out <a href="https://help.blackboard.com/Blackboard_App/Instructor" rel="nofollow external" class="bo">Blackboard's documentation</a>.</div>
    <div><br></div>
    <div>
    <p>As always, if you have any questions, please consider the following options:</p>
    <ul>
    <li><a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo">Check our extensive FAQ collection</a></li>
    <li><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo">Open a ticket via RT</a></li>
    <li>Follow the <a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo">Instructional Technology</a> &amp; <a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo">DoIT</a> myUMBC groups</li>
    <li>Request a consult <a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo">with instructional technology staff</a>
    </li>
    </ul>
    </div>
    <div><br></div>
    </div>
]]>
</Body>
<Summary>A new Bb Instructor mobile app was released for iOS and Android devices last month, just before the annual Blackboard World conference.    Designed to simplify the teaching experience, the Bb...</Summary>
<Website>https://my.umbc.edu/groups/instructional-technology/posts/69570</Website>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Thu, 24 Aug 2017 10:08:59 -0400</PostedAt>
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<NewsItem contentIssues="true" id="69564" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/69564">
<Title>Technology Support Center To Be Closed August 25, 1-2:30 PM</Title>
<Body>
<![CDATA[
    <div class="html-content">
    <div>DoIT's Technology Support Center will be closed from <strong>1PM-2:30PM, Friday, August 25th </strong>to allow our staff to attend our department-wide meeting.</div>
    <div><br></div>
    <div>If you need assistance during this time, we encourage you to refer to our FAQ knowledgebase available at <a href="http://umbc.edu/faq" rel="nofollow external" class="bo">umbc.edu/faq</a> for answers to many frequent questions. If you require further assistance, we ask that you please submit a ticket online by going to <a href="http://my.umbc.edu/help" rel="nofollow external" class="bo">my.umbc.edu/help</a>.</div>
    </div>
]]>
</Body>
<Summary>DoIT's Technology Support Center will be closed from 1PM-2:30PM, Friday, August 25th to allow our staff to attend our department-wide meeting.     If you need assistance during this time, we...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Mon, 21 Aug 2017 08:17:55 -0400</PostedAt>
<EditAt>Wed, 19 Sep 2018 14:39:30 -0400</EditAt>
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<NewsItem contentIssues="false" id="69526" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/69526">
<Title>Summer 2017 Classroom Technology Upgrades</Title>
<Tagline>11 Rooms in three months!</Tagline>
<Body>
<![CDATA[
    <div class="html-content">
    <div>During the summer of 2017, DoIT AV Services upgraded eleven classrooms and meeting rooms across campus.  Funding for these room renovations was provided by CNMS, The Commons, and DoIT.  The full list of the rooms upgraded is below.</div>
    <div><br></div>
    <div>Some of the highlights of these upgrades are as follows:</div>
    <div>
    <ul>
    <li>80" monitors on stands with Mersive Solstice wireless collaboration devices in two Commons meeting rooms</li>
    <li>Improved audio, projection, and sight-lines in two Public Policy and two Sondheim classrooms</li>
    <li>Improved audio and projection in three Sherman Hall a one Meyerhoff room </li>
    </ul>
    <div>In addition to these highlights, the CASTLE was completely renovated from a AV technology standpoint.  The "new" CASTLE features eight larger displays, improved room audio, wireless collaboration, and new instructor controls that allow the instructor to display content or multiple sources of content on one or many displays all through the use of a touch-panel screen.</div>
    </div>
    <div><br></div>
    <div>All of this work (design, installation, configuration, and training) was done in-house by AV Services.  Special kudos to Danielle Brown and Jack Malone. </div>
    <div><br></div>
    <div>List of rooms upgraded:</div>
    <div><ul>
    <li>CASTLE</li>
    <li>Commons 327 and 328</li>
    <li>Meyerhoff 256</li>
    <li>Public Policy 206 and 208</li>
    <li>Sherman Hall 013, 014, 015</li>
    <li>Sondheim 103 and 105</li>
    </ul></div>
    </div>
]]>
</Body>
<Summary>During the summer of 2017, DoIT AV Services upgraded eleven classrooms and meeting rooms across campus.  Funding for these room renovations was provided by CNMS, The Commons, and DoIT.  The full...</Summary>
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<PostedAt>Thu, 17 Aug 2017 14:43:32 -0400</PostedAt>
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<NewsItem contentIssues="false" id="69462" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/69462">
<Title>Quarterly system patching on 8/18 &amp; 8/19</Title>
<Body>
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    <span>As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday August 18th and Saturday August 19th.  While many of the systems will be patched without any service disruption, there are several systems which require the downtime of key services.  The schedule below outlines which key services will be offline and for how long.</span><div><span><br></span></div>
    <div>
    <div>Friday, 8/18/2017 between 5pm and 9pm <span>(most systems will only be down for a short period during this time):</span><span> </span>
    </div>
    <div><span><br></span></div>
    <div>
    <ul>
    <li>The web hosting environments (virthost and jabba) will be partially unavailable (pages will be available but any database calls will not work)</li>
    <li>Access to Cyrus and UMBC Webmail (accounts not migrated to UMBC Gmail)<br>
    </li>
    <ul>
    <li>All mail will be queued up and delivered after the server is patched</li>
    <li>Expected to be unreachable from 5pm to 7pm</li>
    </ul>
    <li>All HFS (user) servers will be offline</li>
    <li>License5 will be down (autodesk, cadence, idl, schrodinger, xilinx, mathematica)</li>
    </ul>
    <div>Saturday, 8/19/2017 between 9am and 11am<span>(most systems will only be down for a short period during this time)</span><span>:</span>
    </div>
    <div>
    <ul>
    <li>myUMBC lite page will be up resulting in reduced myUMBC functionality</li>
    <li>Wiki will be unavailable</li>
    <li>The sites (wordpress) web hosting environment will be unreachable</li>
    </ul>
    <div>Please let us know if you have any concerns or questions.<br><br>Thanks.<br>Tim Champ</div>
    </div>
    <div>Manager of Unix Infrastructure</div>
    <div>UMBC DoIT</div>
    </div>
    </div>
    </div>
]]>
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<Summary>As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday August 18th and Saturday August 19th.  While many of the...</Summary>
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<PostedAt>Tue, 15 Aug 2017 11:52:42 -0400</PostedAt>
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<NewsItem contentIssues="false" id="69393" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/69393">
<Title>LDAP-Master and Webadmin downtime on 8/17 at 2pm</Title>
<Body>
<![CDATA[
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    <span>On Thursday, August 17th starting at 2pm LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be unavailable.  Account authentication and logins will not be affected during this downtime.  </span><div><br></div>
    <div>The maintenance window will allow staff to apply needed security and application updates.  The outage window is expected to last two hours with services being restored by 4pm on Thursday, August 17th.<div><br></div>
    <div>During the outage window account creations will be queued and then processed upon restoration of services.  If you have any questions or concerns, please contact our Technology Support Center at x53838.</div>
    </div>
    </div>
]]>
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<Summary>On Thursday, August 17th starting at 2pm LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be unavailable.  Account...</Summary>
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<PostedAt>Thu, 10 Aug 2017 11:11:34 -0400</PostedAt>
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<NewsItem contentIssues="false" id="69217" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/69217">
<Title>Duplicate myUMBC Notifications on Monday 7/31</Title>
<Body>
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    <p>We had an issue yesterday (July 31) in which myUMBC sent duplicate copies of posts to approximately 11,000 students. Some students received up to 10 copies of the same post via myUMBC, email, and push notifications.</p>
    <p>We have corrected the problem and after extensive testing we are confident that this will not happen again.</p>
    <p>I sincerely apologize for the error. I know you are putting your faith in us to provide solutions and when things like this happen, our credibility takes a hit. I appreciate your understanding as we grow the use of this feature. If you have any questions, please let me know.</p>
    <p>B. Collier Jones<br>Campus Portal Architect<br></p>
    </div>
]]>
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<Summary>We had an issue yesterday (July 31) in which myUMBC sent duplicate copies of posts to approximately 11,000 students. Some students received up to 10 copies of the same post via myUMBC, email, and...</Summary>
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<PostedAt>Tue, 01 Aug 2017 14:47:49 -0400</PostedAt>
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