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<NewsItem contentIssues="true" id="67658" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/67658">
<Title>Spring Student Course Evaluations Available May 3 - May 16</Title>
<Tagline>Access your evaluations online through Blackboard or email</Tagline>
<Body>
<![CDATA[
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    <div>The student course evaluations for Spring 2017 are now available to complete online between May 3 - May 16.<strong> Please note, you will not be able to change your answers after you submit, or access the evaluations after the time window closes.</strong> </div>
    <div><br></div>
    <div>Course evaluations are used to help improve, not only courses, but the quality of instruction at UMBC. The online survey includes both Likert scale responses and open-ended Direct Instructor Feedback Form (DIFF) questions. Instructors will only see aggregated responses to the survey questions. They will also see responses to open-ended questions but will not be able to connect those responses to individual students. You can <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=68583700" rel="nofollow external" class="bo">see what the survey looks like here</a>. </div>
    <div><br></div>
    <div>In Fall 2016, UMBC made the move away from paper scantrons for student evaluations and toward an online system, allowing more opportunity to complete evaluations.</div>
    <div><br></div>
    <div>As a student, you can go to your evaluations anytime during the open window and even save your responses to come back to later. To access them through Blackboard, <a href="http://blackboard.umbc.edu/" rel="nofollow external" class="bo">log into your Blackboard account</a> and click the MyBlackboard tab. There you will find a section with the heading “Online Student Course Evaluations.”</div>
    <div><br></div>
    <div><img src="https://my3.my.umbc.edu/system/shared/attachments/news/000/067/658/e0abd6e6385c00b0960a292aa8522351/bb_student_view.png" style="max-width: 100%; height: auto;"></div>
    <div><em>Screenshot of Blackboard and where to find the student course evaluations link. </em></div>
    <div><br></div>
    <div>Students will also receive an email from <a href="mailto:StudentCourseEvaluations@umbc.edu">StudentCourseEvaluations@umbc.edu</a> where they can access the evaluations with the link provided. You might notice a question mark next to the sender name. This happens when UMBC Gmail detects an email that was not sent by UMBC Gmail servers. In this case, the emails are being sent by eXplorance Blue, the online service used to administer the Student Course Evaluation program. The link in the email is safe to click with.</div>
    <div><br></div>
    <div>If you’re an instructor, you will also receive an email communication from <a href="mailto:StudentCourseEvaluations@umbc.edu">StudentCourseEvaluations@umbc.edu</a> with a link to a list of your courses. This link can be used for both monitoring response rates throughout the evaluation process, and reviewing survey results after final grades have been posted.</div>
    <div><br></div>
    <div><em>If you have any questions, you can <a href="https://wiki.umbc.edu/display/faq/Student+Course+Evaluations" rel="nofollow external" class="bo">check DoIT’s extensive FAQ collection here.</a> Be sure to <a href="http://my.umbc.edu/groups/student-course-evaluations" rel="nofollow external" class="bo">follow the Course Evaluations myUMBC group</a> for important updates as well. </em></div>
    <div><em><br></em></div>
    <div><em><a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo">Follow the DoIT myUMBC group</a> for more news and updates.</em></div>
    </div>
]]>
</Body>
<Summary>The student course evaluations for Spring 2017 are now available to complete online between May 3 - May 16. Please note, you will not be able to change your answers after you submit, or access the...</Summary>
<Website>https://wiki.umbc.edu/display/faq/Student+Course+Evaluations</Website>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Wed, 03 May 2017 09:30:46 -0400</PostedAt>
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<NewsItem contentIssues="true" id="67564" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/67564">
<Title>New Box Experience Now Available For UMBC Users</Title>
<Tagline>Box now has sidebar navigation, improved search, and more</Tagline>
<Body>
<![CDATA[
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    <div>
    <a href="http://box.umbc.edu/" rel="nofollow external" class="bo">Box</a>, an online file sharing system that allows you to access your files from multiple devices and <a href="http://my.umbc.edu/groups/doit/posts/58723" rel="nofollow external" class="bo">collaborate with others</a>, recently released an update to its web interface. Some of the new changes include a brand new sidebar for navigation, improved search, an improved tile view for files, along with a few other minor changes. </div>
    <div><br></div>
    <h6>New Sidebar</h6>
    <div>A new, persistent sidebar creates easier access to all your files. Now, the sidebar is always with you wherever you navigate to on Box so things like your ‘Favorites’ are just a click away. You can also now change your landing page to ‘Favorites’ rather than All Files allowing for greater customization as to which files appear when you first open Box. You can change your landing page by going into your account settings. Additionally, ‘Notifications’ have been renamed to ‘Messages’.</div>
    <div><br></div>
    <div><img src="https://my3.my.umbc.edu/system/shared/attachments/news/000/067/564/0ca72f0a1292ede31400ee464c5c6cbe/New%20Box%20Sidebar%20Navigation.png" style="max-width: 100%; height: auto;"></div>
    <div><em>Screenshot of sidebar navigation in the new box experience. </em></div>
    <div><br></div>
    <h6>New Improved Search  </h6>
    <div>Previously advanced search options were only accessible after completing a simple keyword search. Now, search results can include content filters to narrow down results and can search by metadata.  </div>
    <div><br></div>
    <div><img src="https://my3.my.umbc.edu/system/shared/attachments/news/000/067/564/16f8455ffee11d28c48dca19d52ab537/Search%20view%20with%20New%20Box%20Experience.png" style="max-width: 100%; height: auto;"></div>
    <div><em>Screenshot shows the new Box experience search bar. Easily switch between your content filters or Metadata.</em></div>
    <div><br></div>
    <h6>Other Changes</h6>
    <div>The new Box experience has a lot of smaller changes as well. Single clicking an item selects it, while double clicking an item or clicking the name opens it. You can now switch between list view or an enhanced thumbnail view for rich previews easier too. Box has also added several new keyboard shortcuts:</div>
    <div><br></div>
    <div>Use Ctrl + click to multi select items</div>
    <div>Ctrl + C shortcut to copy selected items</div>
    <div>Ctrl + X shortcut to cut selected items</div>
    <div>Ctrl + V shortcut to paste selected items</div>
    <div><br></div>
    <div>3D and 360º images, as well as HD and 360º video can now be viewed in Box without the need of downloading the file. Options to “Invite Collaborators” and “Get [a] Shared Link” are now consolidated under the “Share this Folder” button. </div>
    <div><br></div>
    <div>If you want to revert back to the old Box experience, you can do so by clicking on the question icon at the top of the page. At a later date, the new Box experience will be enabled for all users and you will be unable to revert back to the old interface. </div>
    <div><br></div>
    <div><em>DoIT has <a href="https://wiki.umbc.edu/display/faq/Box" rel="nofollow external" class="bo">extensive FAQs on Box</a> here and you can <a href="https://community.box.com/t5/New-Web-Experience/ct-p/NewWebExperience" rel="nofollow external" class="bo">visit the Box help forums here</a>.</em></div>
    <div><em><br></em></div>
    <div><em><a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo">Follow the DoIT myUMBC group</a> for more news and updates.</em></div>
    </div>
]]>
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<Summary>Box, an online file sharing system that allows you to access your files from multiple devices and collaborate with others, recently released an update to its web interface. Some of the new changes...</Summary>
<Website>https://umbc.account.box.com</Website>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Tue, 02 May 2017 08:11:48 -0400</PostedAt>
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<NewsItem contentIssues="true" id="67695" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/67695">
<Title>We're Hiring a Clicker Intern for Fall 2017!</Title>
<Tagline>Apply to become the New Turning Technologies Intern</Tagline>
<Body>
<![CDATA[
    <div class="html-content">We are opening up a search to hire a UMBC student as a Turning Technologies Intern starting in Fall 2017. <br><br>The responsibilities of this intern include: <br><ul>
    <li>Support successful usage of Turning Technologies products on campus</li>
    <li>Conduct department-level instructor trainings and one-on-one trainings</li>
    <li>Attend initial classes where clickers are used for the first time</li>
    <li>Follow-up with campus clicker users throughout the academic term</li>
    <li>Communicate regular feedback to Turning Technologies on product use  </li>
    <li>Contribute to long-term projects supporting clicker users at UMBC</li>
    </ul>The pay for this position is $10 per hour with a work week of up to 10 hours each week. This is a great opportunity for a UMBC student to gain professional experience in the technology field. Please see the attached flier for more information. To apply for this position, please submit a cover letter and resume to <strong><a href="mailto:TT_Inte.l46671hcyi1ah28c@u.box.com">TT_Inte.l46671hcyi1ah28c@u.box.com</a></strong> by close of business on <strong>Wednesday, May 17. <br><br></strong>If you have any questions or concerns, please contact Sophie Haire at <a href="mailto:shaire1@umbc.edu">shaire1@umbc.edu</a>. <br>
    </div>
]]>
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<Summary>We are opening up a search to hire a UMBC student as a Turning Technologies Intern starting in Fall 2017.   The responsibilities of this intern include:    Support successful usage of Turning...</Summary>
<Website>http://my.umbc.edu/groups/instructional-technology/posts/67695</Website>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Mon, 01 May 2017 09:06:04 -0400</PostedAt>
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<NewsItem contentIssues="true" id="67208" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/67208">
<Title>Todd Haddaway &amp; Stacy Long Generate Interest at Alliance</Title>
<Tagline>The two presented UMBC&#8217;s Developer Toolbox in Las Vegas</Tagline>
<Body>
<![CDATA[
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    <div>Alliance is an annual, user-driven conference that brings together PeopleSoft technical and functional users from around the world for three days. DoIT’s own Todd Haddaway, Director of Database and Identity Management, and Stacy Long, Director of Enterprise Administration &amp; Research Systems, presented UMBC’s Developer Toolbox in Las Vegas generating interest and requests from other universities for the source code to the toolbox so they can implement it at their institutions.</div>
    <div><br></div>
    <div>The Developer Toolbox for UMBC is a web-based program that allows developers, database administrators, and PeopleSoft administrators to monitor and control PeopleSoft. This allows developers allowing to self-service their problems with 5 unique tools all through one central interface.</div>
    <div><br></div>
    <div>
    <img src="https://my3.my.umbc.edu/system/shared/attachments/news/000/067/208/1b7daa728437662c5bd6dc21528b7831/Todd%20@%20Alliance.jpg" style="max-width: 100%; height: auto;"><em>Todd Haddaway at Alliance 2017</em>
    </div>
    <div><br></div>
    <h4>“It was great to see that there was interest”</h4>
    <div><br></div>
    <div>Both Haddaway and Long described how the toolbox is used in their job roles, as well as how it has benefited not just developers, but them as well. Haddaway went into some of the details of the tools like where the data is pulled from, while Long went in-depth on how developers at UMBC are using it. </div>
    <div><br></div>
    <div>Originally, the two were supposed to present in just a room meant for 100. They were upgraded to another room and had 200 people come watch their presentation. “It was great to see that there was interest,” said Haddaway. “[We got] a lot of questions about why we decided to build the toolbox.”</div>
    <div><br></div>
    <div>“We actually missed the next session answering questions [from attendees].” said Long. </div>
    <div><br></div>
    <div>With so much interest, Haddaway has decided to open-source the toolbox to over 15 different universities that are requesting it, like Penn State, Cal State and the University of Massachusetts. By open-sourcing the toolbox, Haddaway hopes to help other institutions easily provide these services to their own community. </div>
    <div><br></div>
    <h4>“...gives us the opportunity to highlight some of the innovative solutions that we have developed at UMBC”</h4>
    <div><br></div>
    <div>Overall, Alliance 2017 was a great experience for the two and provided a great networking opportunity as well. “Networking with my peers at that conference is always helpful and by presenting, I made even more connections than I have at previous events.” said Long. </div>
    <div><br></div>
    <div>As for Alliance 2018, the two want to present again but on different topics. “Presenting at regional and national conferences gives us the opportunity to highlight some of the innovative solutions that we have developed at UMBC.” said Haddaway. “It also fosters conversation and collaboration with folks from other institutions.”</div>
    <div><br></div>
    <div><em><a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo">Follow the DoIT myUMBC group</a> for more news and updates.</em></div>
    </div>
]]>
</Body>
<Summary>Alliance is an annual, user-driven conference that brings together PeopleSoft technical and functional users from around the world for three days. DoIT’s own Todd Haddaway, Director of Database...</Summary>
<Website>http://my.umbc.edu/groups/doit</Website>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<EditAt>Wed, 19 Sep 2018 14:12:14 -0400</EditAt>
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<NewsItem contentIssues="true" id="67151" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/67151">
<Title>Meet Khalid Muqueeth &amp; Learn About His 2 Years Working in IT</Title>
<Tagline>Student worker reflects on the TSC before he graduates</Tagline>
<Body>
<![CDATA[
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    <div>Khalid Muqueeth, a senior in information systems, is a student worker at the Technology Support Center (TSC), which is the first stop in assisting the UMBC community with technology questions and requests. As he prepares for graduation, Muqueeth reflects on his past two years as a Senior Consultant at the TSC.</div>
    <div><br></div>
    <div>Growing up, Muqueeth had an affinity for technology. He always went after the tech classes in high school rather than the art ones. Muqueeth was also good with talking to people in general, so naturally the TSC was a good fit for him.</div>
    <div><br></div>
    <div>When he first started at the TSC, Muqueeth was thrown off as to what he would be doing. “I didn’t know what to expect,” Muqueeth said. “I thought I would be doing more hardware stuff.” Things like hardware support are one of the few things the TSC can’t do. Although he was good at answering phones, he made a small script of what to ask people to better assist them with their problems until he had it memorized by heart.</div>
    <div><br></div>
    <h4>“One thing I always try to follow is, life is too short [you should] help someone else.”</h4>
    <div><br></div>
    <div>He also recalls his first day as a jumpstart into working in IT support. On his very first shift, there were multiple calls coming in at once and a constant rush of people coming up to the front desk seeking tech support. </div>
    <div><br></div>
    <div>It wasn’t a solo effort though, as Muqueeth would go on to learn. Even during the constant rush, there was always someone with him at the desk to help out when needed. “It’s a group effort more than a solo effort,” Muqueeth said. “Everybody who works there, we all have each others backs.”</div>
    <div><br></div>
    <div>When not at the TSC, Muqueeth spends part of his time volunteering. Ever since high school, he has actively volunteered with Habitat for Humanity and has gone on to join Helping Hand. “One thing I always try to follow is, life is too short [you should] help someone else.” said Muqueeth. </div>
    <div><br></div>
    <div>He also finds time to volunteer at soup kitchens, while also playing an active role as an advisor to the Muslim Student Association (MSA) here at UMBC.</div>
    <div><br></div>
    <h4>“....It’s like a little world in an office”</h4>
    <div><br></div>
    <div>For the next wave of TSC student workers, Muqueeth has some key advice to pass down. First, practice makes perfect when you’re answering phone calls and it’s beneficial to recognize the tone of the person you’re talking to. The most important piece of advice? Don’t be afraid to fail, since you will learn a lot with assisting with different types of people. </div>
    <div><br></div>
    <div> “It’s a spontaneous job, no matter what you’ll be asking for help.” Muqueeth said. </div>
    <div><br></div>
    <div>Looking at his past two years, Muqueeth never imagined staying on this long, but has felt good for the times he was able to help people and is thankful for it. He attributes it to two main things; his fellow students he has worked with and how fulfilling the work is when he helps someone. “Everyone is different and fun,” said Muqueeth. “It’s like a little world in an office.”</div>
    <div><br></div>
    <div><em>Like this story? Read about other <a href="http://my.umbc.edu/groups/doit/posts/66692" rel="nofollow external" class="bo">TSC students like Lily Prokop who is also an Oboist</a> or <a href="http://my.umbc.edu/groups/doit/posts/65671" rel="nofollow external" class="bo">Saiful Islam, another senior consultant who works at the TSC</a>.</em></div>
    <div><em><br></em></div>
    <div><em>Be sure to <a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo">follow the DoIT myUMBC group</a> for job listings at the TSC and additional news and features.</em></div>
    </div>
]]>
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<Summary>Khalid Muqueeth, a senior in information systems, is a student worker at the Technology Support Center (TSC), which is the first stop in assisting the UMBC community with technology questions and...</Summary>
<Website>http://my.umbc.edu/groups/doit</Website>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<NewsItem contentIssues="true" id="66891" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/66891">
<Title>Clicker Orders Due to Bookstore by April 24!</Title>
<Tagline>Get your orders into the bookstore for fall 2017</Tagline>
<Body>
<![CDATA[
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    <p><span>Faculty who plan to use clickers for instruction during the ​​Fall 2017 semester will need to have <a href="http://bookstore.umbc.edu/SiteText.aspx?id=20446" rel="nofollow external" class="bo">device order</a>(s) submitted to the Bookstore no later than </span><span>Monday, April 24</span><span>.
     This deadline allows the Bookstore to shop national wholesalers early 
    for used books and items, prepare for buyback, avoid sending back to 
    publishers leftover stock that will be reused next semester, and notify 
    faculty of any availability problems.</span><span> "University policy dictates that summer and fall 2017 textbook adoptions should by submitted by <strong>April 24</strong> to permit compliance with the USM Board of Regents policy". <br></span><br><span>There are three options for submitting your request(s): <br></span></p>
    <p><span>1. Online System</span></p>
    <p><span>2. Email <br></span></p>
    <p><span>3. Paper Form</span></p>
    <p><span><br>Please refer to the <a href="http://bookstore.umbc.edu/SiteText.aspx?id=20446" rel="nofollow external" class="bo">Bookstore's site</a> for more information and <a href="http://bookstore.umbc.edu/SiteText.aspx?id=20446" rel="nofollow external" class="bo">instructions applicable</a> to each these options. </span><span>If you have any questions or concerns, please contact the <a href="http://bookstore.umbc.edu" rel="nofollow external" class="bo">UMBC bookstore</a> at </span><span><a href="mailto:textbook@umbc.edu">textbook@umbc.edu</a> or 410-455-2699. </span></p>
    <br><p><span>To learn more about the clickers:</span></p>
    <ul>
    <li><p><span>visit our</span> <a href="https://wiki.umbc.edu/display/faq/Clickers" rel="nofollow external" class="bo">Clicker FAQ page</a> <br></p></li>
    <li><p><span>open an</span><a href="https://rt.umbc.edu/UMBC/RequestHelp.html" rel="nofollow external" class="bo"><span>  </span></a><a href="http://doit.umbc.edu/request-tracker-rt/doit-myumbc-tsc/" rel="nofollow external" class="bo">RT Ticket</a><a href="http://doit.umbc.edu/request-tracker-rt/doit-myumbc-tsc/" rel="nofollow external" class="bo"></a><span>  for any technical issues</span></p></li>
    </ul>
    <br><p><span><br></span></p>
    </div>
]]>
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<Summary>Faculty who plan to use clickers for instruction during the ​​Fall 2017 semester will need to have device order(s) submitted to the Bookstore no later than Monday, April 24.  This deadline allows...</Summary>
<Website>http://my.umbc.edu/groups/instructional-technology/posts/66891</Website>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Mon, 03 Apr 2017 08:33:55 -0400</PostedAt>
<EditAt>Mon, 03 Apr 2017 08:56:02 -0400</EditAt>
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<NewsItem contentIssues="true" id="66822" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/66822">
<Title>Looking Back at Betty Blanchette and Her 24 Years at UMBC</Title>
<Tagline>&#8220;You can always count on her to get the job done&#8221;</Tagline>
<Body>
<![CDATA[
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    <div>After 24 years at UMBC, Betty Blanchette, Software Developer for DoIT, is retiring. Blanchette not only leaves behind a varied career, but a positive impact on UMBC and the many people she has worked with. </div>
    <div><br></div>
    <div>“She takes on a task, she researches it deeply, she gets everything pulled together and makes it happen. You can always count on her to get the job done.” said Cheri Putro, Project Manager for DoIT. </div>
    <div><br></div>
    <div>Putro and Blanchette were both part of IT when it was two separate departments, academic and administrative. As UMBC continued to grow and expand, their group of IT would frequently move from building to building, even ending up in the basement of the library at one point, where the HP mainframes were located. They both would joke about how they had to fight off the geese at the time just to get to where they were going. </div>
    <div><br></div>
    <div>“She always maintained this wonderful sense of humor, and that's not always easy to do when you are under pressure.” said Putro, “I don’t think we could have made the conversion from HP to PeopleSoft without Betty, because [of] her institutional knowledge, we’re really going to miss that.”</div>
    <div><br></div>
    <div>Blanchette served as the Student Financials Technical Lead for the PeopleSoft SA implementation, where she was instrumental in ensuring UMBC’s students had accurate bills, 1098Ts, and overall provided a high level of support to Student Business Services (SBS). </div>
    <div><br></div>
    <div>Over the last few years Blanchette branched out beyond Student Financials and served as the SA Security Expert along with lending her support and knowledge to support all areas of Enrollment Management while still supporting SBS.</div>
    <div><br></div>
    <div>Before coming to UMBC, Blanchette was working for a company in Glen Burnie as a programmer. Her husband had spotted a job ad in the paper that UMBC was looking for programmers. Knowing nothing about the campus at the time, Blanchette decided to apply and interviewed with Putro and Joe Kirby, Assistant VP of DoIT. “I had never stayed at a place for more than three years, due to the whole contracting mentality” Blanchette said. </div>
    <div><br></div>
    <h4><em>“Betty was instrumental in getting me through a lot of hurdles.”</em></h4>
    <div><br></div>
    <div>Isabel Garrido, Assistant Director for SBS, remembers when she first came to UMBC and how Blanchette was very welcoming. “I came to this job after being away from the workforce so this was a real learning experience for me, and Betty was instrumental in getting me through a lot of hurdles.” said Garrido. </div>
    <div><br></div>
    <div>One of those hurdles happened to be ‘the crossover’, something that was referred to frequently but was completely unknown to Garrido at the time. Garrido would later learn that ‘the crossover’ referred to a migration of user data from one database to another.</div>
    <div><br></div>
    <div>“I finally cracked one day and asked about the crossover and where the information crosses over to and Betty said to me, ‘Well it’s not something where the information is dead and is going [somewhere else].’ </div>
    <div><br></div>
    <h4><em>“Betty was a vault of information in resources.”</em></h4>
    <div><br></div>
    <div>Jean Bunche, Director of Special Projects for SBS, was always impressed with not only Blanchette’s dedication, but her resourcefulness after absorbing additional responsibilities. Bunche would worry if Blanchette would have any time for her, but Blanchette would always find time to work with Bunche. </div>
    <div><br></div>
    <div>“She never missed a beat,” said Bunche. “Betty is very responsive to your questions and if she doesn't know the answer, she will research it, she will dig, and she will get back to you. She doesn't just say ‘here's the answer’, she will help you learn.” </div>
    <div><br></div>
    <div>Bunche has worked with Blanchette for many years both in bringing up PeopleSoft and working on the legacy system. Bunche would sit down and discuss with Betty how they did something in the legacy system and how should they do it now. </div>
    <div><br></div>
    <div>“Betty was a vault of information in resources.” said Bunche.</div>
    <div><br></div>
    <div>Recalling some of the most memorable times she has experienced at UMBC, Blanchette reflected on all the community events and their importance. “I think it helps morale...the all staff meetings in IT help because you get to know other people. Keeping the community engaged is really important.” said Blanchette. </div>
    <div><br></div>
    <h4>“I’m going to miss some of the work but it’s the people I’m going to miss the most.”</h4>
    <div><br></div>
    <div>As for what she is going to miss most about UMBC, Blanchette emphasized that her time at UMBC was fulfilling because of her programming work and the people she came across. “I like what I do, I’m going to miss some of the work but it’s the people I’m going to miss the most,” said Blanchette. “It made it easier to stay through hard times because of the people.”</div>
    <div><br></div>
    <div><br></div>
    <div>
    <img src="https://my3.my.umbc.edu/system/shared/attachments/news/000/066/822/b42885b37e25c65c4def62e4b4788509/Group%20Photo.jpg" style="max-width: 100%; height: auto;"><em>Starting from the left is Betty Blanchette, Isabel Garrido, Jean Bunche, and Cheri Putro</em>
    </div>
    </div>
]]>
</Body>
<Summary>After 24 years at UMBC, Betty Blanchette, Software Developer for DoIT, is retiring. Blanchette not only leaves behind a varied career, but a positive impact on UMBC and the many people she has...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Thu, 30 Mar 2017 14:24:20 -0400</PostedAt>
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<NewsItem contentIssues="true" id="66749" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/66749">
<Title>REX Tools for Teaching Available to Instructors</Title>
<Tagline>Get a Bird's Eye View of Your Course Across Campus</Tagline>
<Body>
<![CDATA[
    <div class="html-content">
    <span><p><span>In recent years, the </span><a href="http://oir.umbc.edu/" rel="nofollow external" class="bo"><span>Office of Institutional Research and Decision Support</span></a><span>  (IRADS) has installed or built a nifty set of “bird’s eye view” reports about teaching &amp; learning in the campus’ </span><a href="http://rex.umbc.edu/" rel="nofollow external" class="bo"><span>Report Exchange</span></a><span> (REX) data warehouse that any instructor might find useful. These include but are not limited to various campus-wide Blackboard usage reports such as the following: </span></p>
    <p><span><em>Blackboard</em></span></p>
    <ul>
    <li><p><span><a href="https://rexprd-ssrs1.rex.aws.umbc.edu/Reports/report/Analytics%20for%20Learn%20Reports/Learn%20Course%20Use%20By%20College" rel="nofollow external" class="bo">Bb Learn Course Use By College</a></span><span> (shows Bb use by students across campus)</span></p></li>
    <li><p><span><a href="https://rexprd-ssrs1.rex.aws.umbc.edu/Reports/report/Analytics%20for%20Learn%20Reports/Instructor%20At%20A%20Glance" rel="nofollow external" class="bo">Bb Instructor At A Glance</a></span><span> (shows overall use for each instructor’s courses)</span></p></li>
    <li><p><span><a href="https://rexprd-ssrs1.rex.aws.umbc.edu/Reports/report/Analytics%20for%20Learn%20Reports/Details/Student%20At%20A%20Glance" rel="nofollow external" class="bo">Student At A Glance</a></span><span> (shows individual student activity across all Bb courses)</span></p></li>
    </ul>
    <p><em><span>G</span><span>rade Comparison and Distribution</span></em></p>
    <p><span>Similarly, the following "summary level" REX reports could be interesting to instructors who want to benchmark their own courses with peers from any discipline or department across campus:</span></p>
    <ul>
    <li><p><span><a href="https://rexprd-ssrs1.rex.aws.umbc.edu/Reports/report/Student%20Records%20and%20Enrollment/Course%20Enrollment/Grade%20Comparison%20-%20Course%20to%20Course" rel="nofollow external" class="bo">Course to Course - Grade Comparison</a></span><span> (inspired by Dr. Hrabowski's definition of student success: "not only passing a course but also the next one that requires it.").<strong>*</strong></span></p></li>
    <li><p><span><a href="https://rexprd-ssrs1.rex.aws.umbc.edu/Reports/report/Student%20Records%20and%20Enrollment/Course%20Enrollment/Outcomes%20After%20Course%20Completion" rel="nofollow external" class="bo">Outcomes After Course Completion</a></span><span> (includes retention and graduation)</span></p></li>
    <li><p><span><a href="https://rexprd-ssrs1.rex.aws.umbc.edu/Reports/report/Student%20Records%20and%20Enrollment/Course%20Enrollment/Grade%20Distribution%20by%20Organization" rel="nofollow external" class="bo">Grade Distribution by Organization</a></span><span> (by college and campus-wide).</span></p></li>
    <li><p><span><a href="https://rexprd-ssrs1.rex.aws.umbc.edu/Reports/report/Student%20Records%20and%20Enrollment/Course%20Enrollment/Courses%20by%20DFW%20Rate%20and%20Average%20Grade" rel="nofollow external" class="bo">Courses by DFW Rate and Average Grade</a></span><span> (by course view only)</span></p></li>
    <li><p><span><a href="https://rexprd-ssrs1.rex.aws.umbc.edu/Reports/report/Reports%20About%20Reports/Most%20Popular%20Reports" rel="nofollow external" class="bo">Most Popular REX Reports</a></span><span> (see what reports others are using)</span></p></li>
    </ul>
    <p><span>The aggregate data these summary REX reports provide could provide useful context for understanding any course, but by default, none of them will have “drill to detail” student ID information.</span></p>
    <p><span><strong>Background</strong></span></p>
    <p><span>UMBC faculty may recall that DoIT used to publish a list of </span><span><a href="https://doit.umbc.edu/most-active-bb-courses/" rel="nofollow external" class="bo">most active Blackboard courses</a></span><span> for every term. However, we discontinued this after Spring 2013, when we completed our transition to </span><a href="http://www.blackboard.com/education-analytics/blackboard-intelligence.aspx" rel="nofollow external" class="bo"><span>Blackboard’s Analytics for Learn</span></a><span> (A4L) product that UMBC’s own experience helped influence. A4L reports for students and faculty are now embedded in every Blackboard course (see Control Panel → Evaluation → Analytics), but there is still nothing that provides a “bird’s eye view” of Bb usage across campus -- except the </span><span><a href="https://rexprd-ssrs1.rex.aws.umbc.edu/Reports/report/Analytics%20for%20Learn%20Reports/Learn%20Course%20Use%20By%20College" rel="nofollow external" class="bo">Bb Learn Use by College Report</a></span><span> mentioned above.</span></p>
    <p><span>Why might this be important? </span><span>Increasingly, UMBC and other institutions are looking at institutional Learning Management Systems (LMS) like Blackboard as </span><a href="http://doit.umbc.edu/news/?id=65634" rel="nofollow external" class="bo"><span>a real-time indicator or even predictor of student engagement</span></a><span>, not just a static content repository of syllabi and powerpoint presentations. If so, then understanding </span><a href="http://doit.umbc.edu/news/?id=66129" rel="nofollow external" class="bo"><span>effective design of LMS courses</span></a><span> -- as measured, in part, by students’ use of them -- could be helpful as well. </span></p>
    <p><span><strong>Accessing REX</strong></span></p>
    <p><span>Until recently, access to REX itself was granted “</span><a href="http://rex.umbc.edu/rex-access/" rel="nofollow external" class="bo"><span>upon request</span></a><span>,” so one might first want to know what lies beyond the login screen before doing so. However, the summary reports above offer a sneak peek at what REX can do, and are now available to any instructor with access to the PeopleSoft advising system by default.<strong>**</strong></span></p>
    <span>To request more granular, drill-to-detail REX access, visit </span><a href="http://rex.umbc.edu/rex-access/" rel="nofollow external" class="bo"><span>rex.umbc.edu/rex-access</span></a><span>. For more information about learning analytics at UMBC, see this <a href="https://wiki.umbc.edu/x/doEpB" rel="nofollow external" class="bo">"Course Analytics" FAQ</a> or visit </span><a href="http://doit.umbc.edu/analytics/" rel="nofollow external" class="bo"><span>doit.umbc.edu/analytics</span></a><span>. </span></span><div><span><span><br></span></span></div>
    <div><span>------------------------------------------</span></div>
    <div><span><span><br></span></span></div>
    <div>
    <span><strong>*</strong> </span><span>This report has been demonstrated </span><span>at the </span><a href="http://www.screencast.com/t/A0aljyyW" rel="nofollow external" class="bo"><span>2015</span></a><span> and </span><a href="https://umbc.box.com/v/plts16rex" rel="nofollow external" class="bo"><span>2016</span></a><span> Provost's Teaching &amp; Learning Symposia.</span>
    </div>
    <div><span><br></span></div>
    <div>
    <span><strong>**</strong> </span><span>Reminder: All employees must </span><a href="http://doit.umbc.edu/news/?id=61700" rel="nofollow external" class="bo"><span>annually acknowledge</span></a><span> their obligations to protect student educational records under the Federal government’s </span><a href="http://www2.ed.gov/ferpa/" rel="nofollow external" class="bo"><span>Family Educational Rights and Privacy Act</span></a><span> (FERPA).</span>
    </div>
    <div><span><br></span></div>
    <div><span><br></span></div>
    </div>
]]>
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<Summary>In recent years, the Office of Institutional Research and Decision Support  (IRADS) has installed or built a nifty set of “bird’s eye view” reports about teaching &amp; learning in the campus’...</Summary>
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<Group token="instructional-technology">Instructional Technology</Group>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Tue, 28 Mar 2017 14:09:38 -0400</PostedAt>
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<NewsItem contentIssues="true" id="66692" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/66692">
<Title>Meet Lily Prokop: Student IT Consultant &amp; Oboist</Title>
<Tagline>Technology Support Center is a place for all sorts of majors</Tagline>
<Body>
<![CDATA[
    <div class="html-content">
    <div>The Technology Support Center (TSC) is the first stop in assisting the UMBC community with technology questions and requests. The TSC is made possible thanks to its many student workers, who all have a unique background. Take Lily Prokop for instance, a sophomore majoring in Music Education &amp; Music Performance.</div>
    <div><br></div>
    <div>Like many, Prokop applied to the TSC through UMBCworks. Prior to the TSC, she did not have any firsthand knowledge on IT support. “I’ve been working for the TSC for about a year,” said Prokop. “But when I first started, I had no idea what was going on. I was so nervous at answering phones.” </div>
    <div><br></div>
    <div>Prokop was determined to change that. She had the drive to get over her nervousness by wanting to answer every phone call that came in. By doing so, she was able to get it down to a point where she didn't have to follow a script or go step-by-step on certain tasks. </div>
    <div><br></div>
    <h4>“I knew playing oboe would give me an advantage when applying to music schools…”</h4>
    <div><br></div>
    <div>While not working at the TSC, Prokop enjoys playing music and can play six different instruments. Her favorite one, however, is the oboe. Before high school, she was a big fan of the clarinet but did not know about the oboe. After seeing someone in high school play an oboe, Prokop was inspired her to learn to play it. </div>
    <div><br></div>
    <div>“I knew playing oboe would also give me an advantage when applying to music schools [and] college because there aren't many oboe players.” said Prokop.</div>
    <div><br></div>
    <div>Those advantages would become apparent. Prokop would be invited to perform as a guest at Carnegie Hall for the Chesapeake Youth Symphony Orchestra (CYSO) and plays wedding gigs in the summer. </div>
    <div><br></div>
    <h4>“It felt exhilarating to literally watch the sunset as we played…”</h4>
    <div><br></div>
    <div>For Prokop, performing indoors is usually standard, with only a small handful of opportunities to play outside. That changed when Prokop performed at UMBC’s 50th anniversary with the rest of the UMBC orchestra outside. “I was so proud to represent UMBC,” said Prokop. “It felt exhilarating to literally watch the sunset as we played...playing in that setting to honor UMBC was really wonderful.” </div>
    <div><br></div>
    <div>While being a full time student and musical performer, Prokop is also a proud member of Alpha Sigma Alpha, where she participates in fundraisers and other philanthropy efforts. Last semester, Prokop participated in Hula Hoop for Hope. During Hula Hoop for Hope, members all take turns hula hooping for 12 hours. She has also become their main line for tech support as well. “I end up answering people’s tech questions in our group chat.” said Prokop. </div>
    <div><br></div>
    <div>Working at the TSC has been a great experience for Prokop, but it’s not a solo effort by any means. It’s a team effort that helps create a welcoming and productive work environment. “The people who work here are pretty cool,” said Prokop. “When customers are walking into the TSC, and there's an issue, I know someone I’m working with will know how to solve something.” </div>
    <div><br></div>
    <h4>“People are often surprised when they find out I’m a music major who works within DoIT…”</h4>
    <div><br></div>
    <div>After the TSC, Prokop wants to become a music teacher in Baltimore City. When looking back at her time spent so far at the TSC, Prokop reflects on it being a positive learning experience.   </div>
    <div><br></div>
    <div>“People are often surprised when they find out I'm a music major who works within DoIT. The TSC has not only given me versatile work experience, but it has also given me confidence in my knowledge of general technology and customer service skills.” said Prokop.</div>
    <div><br></div>
    <div><em>Interested in working at the TSC? <a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo">Follow the DoIT myUMBC group for job postings and additional news and updates. </a></em></div>
    <div><em><br></em></div>
    <div><em>Like this story? <a href="http://my.umbc.edu/groups/doit/posts/65671" rel="nofollow external" class="bo">Read about senior technology consultant Saiful Islam and his two years at the TSC.</a></em></div>
    <div><br></div>
    </div>
]]>
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<Summary>The Technology Support Center (TSC) is the first stop in assisting the UMBC community with technology questions and requests. The TSC is made possible thanks to its many student workers, who all...</Summary>
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<NewsItem contentIssues="false" id="66458" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/66458">
<Title>Residential Network Outage Monday Evening</Title>
<Body>
<![CDATA[
    <div class="html-content">Monday evening around 7:15 pm there was a power outage on part of the campus which caused some of the core switches in the Residential Network to crash and their configuration became corrupted. <div><br></div>
    <div>This crash took down service to both wired and wireless connectivity within all of the Residence Halls and Apartment Buildings. </div>
    <div><br></div>
    <div>Networking staff were able to restore wired connectivity around 10:30pm and wireless connectivity around 11:30pm Monday evening to all residential facilities. </div>
    <div><br></div>
    <div>We are looking into the failure of the battery back up unit that is designed to protect the equipment in the event of such outages and we will have it repaired once the campus re-opens after the storm. </div>
    <div><br></div>
    <div>We apologize for any inconvenience this may have caused. </div>
    <div><br></div>
    <div>If you have any questions, please feel free to email me for additional information.</div>
    <div><br></div>
    <div>Thank You, </div>
    <div><br></div>
    <div>Damian Doyle</div>
    <div>Senior Director of Enterprise Infrastructure and Support</div>
    <div>DoIT - UMBC</div>
    </div>
]]>
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<Summary>Monday evening around 7:15 pm there was a power outage on part of the campus which caused some of the core switches in the Residential Network to crash and their configuration became corrupted. ...</Summary>
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