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<NewsItem contentIssues="false" id="14761" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/14761">
<Title>SU2012 Bb Course Shells Created on 4/16</Title>
<Body>
<![CDATA[
    <div class="html-content">Bb course shells for SU 2012 were created on April 16, and will continue to be updated daily. Bb shells are available for all courses (designated as lecture, lab, or discussion) listed in the <a href="http://my.umbc.edu/go/schedule" rel="nofollow external" class="bo">UMBC Schedule of Classes (SOC)</a>, provided that there was an <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/how_new_employe_1.html" rel="nofollow external" class="bo">instructor of record</a> listed. The addition of new course sections and instructors will result in new Bb shells being automatically generated each morning. Student enrollment in Bb will continue to mirror the official registration in SA, and will update hourly.
    
    If you are an instructor, and your name is not associated with the course you are teaching in the <a href="http://my.umbc.edu/go/schedule" rel="nofollow external" class="bo">SOC</a>, please see your departmental scheduling coordinator to get that issue resolved.
    
    Additionally in situations where one instructor is teaching multiple sections of the same course, by default all sections will be combined into one Bb course shell. If you want to have separate shells for different sections, or if you need a shell for for a research or independent study course, please submit a <a href="http://www.umbc.edu/doit/blackboard/requestbbshell.html" rel="nofollow external" class="bo">new course request</a> or <a href="https://my.umbc.edu/go/request-help" rel="nofollow external" class="bo">submit an RT ticket</a> with your request. 
    
    As a reminder, all Bb course shells are initially unavailable to students until the instructor <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=1867862" rel="nofollow external" class="bo">makes it available</a>.</div>
]]>
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<Summary>Bb course shells for SU 2012 were created on April 16, and will continue to be updated daily. Bb shells are available for all courses (designated as lecture, lab, or discussion) listed in the UMBC...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/04/su2012_bb_cours.html</Website>
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<PostedAt>Mon, 30 Apr 2012 12:39:52 -0400</PostedAt>
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<NewsItem contentIssues="true" id="14756" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/14756">
<Title>May SkillSoft Topic of the Month: Conflict Management</Title>
<Tagline>Learn how to effectively manage conflict and difficult peopl</Tagline>
<Body>
<![CDATA[
    <div class="html-content">This Recommended Learning List incorporates modules that will teach you how to manage conflict and deal with difficult people in the workplace. You will learn techniques to effectively deal with conflict and strategies for managing conflicts on a team. You will also learn how to limit the adverse impact aggressive and negative people can have, and how to deal with manipulative people, self-serving people, procrastinators, and micromanagers.<br><br>Please refer to the <a href="http://www.umbc.edu/hr/T&amp;OD/PDF%20flyers/ConflictManagment_WorkingwithDifficultPeople4-23-2012.pdf" rel="nofollow external" class="bo">Conflict Management &amp; Working With Difficult People Recommended Learning List</a><br><br>Visit the <a href="http://www.umbc.edu/skillsof" rel="nofollow external" class="bo">UMBC SkillSoft website</a> for a Quick Start Guide, FAQ’s, and the link to log in to SkillPort.  <br><br>See the attached flyer for more information about the Business Exploration Series courseware.<br><br>To schedule a department presentation about using SkillSoft for professional development, call ext. 5-6262 or e-mail <a href="mailto:hrtraining@umbc.edu">hrtraining@umbc.edu</a>.  <br><br>
    </div>
]]>
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<Summary>This Recommended Learning List incorporates modules that will teach you how to manage conflict and deal with difficult people in the workplace. You will learn techniques to effectively deal with...</Summary>
<Website>http://www.umbc.edu/skillsoft</Website>
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<NewsItem contentIssues="true" id="14743" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/14743">
<Title>June SkillSoft Topic of the Month:  Motivating Employees</Title>
<Tagline>Learn how to create an innovative and productive environment</Tagline>
<Body>
<![CDATA[
    <div class="html-content">This set of modules is for anyone who wishes to learn about motivating their employees to create an innovative and productive environment. You will learn the importance of motivation, techniques to encourage motivation, and ways to optimize team effectiveness. You will also learn strategies to encourage high performance, such as coaching and shared leadership.<br><br>•    Leadership Essentials: Motivating Employees<br>Course Number:  lead_05_a01_bs_enus<br>•    The Benefits and Challenges of Engaging Employees     <br>Course Number:  lead_06_a01_bs_enus<br>•    Leading Teams: Motivating and Optimizing Performance<br>Course Number:  team_03_a06_bs_enus<br><br>Visit the <a href="http://www.umbc.edu/skillsoft" rel="nofollow external" class="bo">UMBC SkillSoft websit</a><a href="http://www.umbc.edu/skillsoft" rel="nofollow external" class="bo">e</a> for a Quick Start Guide, FAQ’s, and the link to log in to SkillPort.  <br><br>See the attached flyer for more information about the Business Exploration Series courseware.<br><br>To schedule a department presentation about using SkillSoft for professional development, call ext. 5-6262 or e-mail <a href="mailto:hrtraining@umbc.edu">hrtraining@umbc.edu</a>.  <br><br>
    </div>
]]>
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<Summary>This set of modules is for anyone who wishes to learn about motivating their employees to create an innovative and productive environment. You will learn the importance of motivation, techniques...</Summary>
<Website>http://www.umbc.edu/skillsoft</Website>
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<PostedAt>Mon, 30 Apr 2012 09:18:17 -0400</PostedAt>
<EditAt>Mon, 30 Apr 2012 09:19:04 -0400</EditAt>
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<NewsItem contentIssues="false" id="14739" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/14739">
<Title>DoIT Launches Annual User Survey</Title>
<Body>
<![CDATA[
    <div class="html-content">As part of its annual assessment plan, the Division of Information Technology (DoIT) invites the campus community to complete the following annual survey of information technology services.
    
    <a href="http://umbc.edu/go/doitusersurvey" rel="nofollow external" class="bo">http://umbc.edu/go/doitusersurvey</a>
    
    This brief (10 minute), anonymous survey will help us in our planning for academic year 2012-2013 and provides important feedback to understand what technology services are important to you and how well we are meeting your needs. 
    
    Note: if you are prompted to login, this is ONLY to limit access to the survey to the UMBC community. The survey itself is anonymous.
    
    If you have any questions about this survey or need more information, please contact our Technology Support Center located on the first floor of the library or call 410.455.3838.
    
    Thank you in advance for your cooperation and assistance.
    
    Jack Suess
    VP of Information Technology and CIO</div>
]]>
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<Summary>As part of its annual assessment plan, the Division of Information Technology (DoIT) invites the campus community to complete the following annual survey of information technology services....</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/04/doit_launches_a.html</Website>
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<PostedAt>Mon, 30 Apr 2012 08:37:26 -0400</PostedAt>
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<NewsItem contentIssues="false" id="14352" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/14352">
<Title>Data Center Shut Down Friday, April 29th</Title>
<Body>
<![CDATA[
    <div class="html-content">In preparation for the campus wide power outage scheduled on Sunday, April 29th, DoIT will be shutting down one of our two campus data centers. During the power outage there will be no backup cooling available to the Public Policy (PUP) Building data center so a shutdown of the hardware in this location is necessary.
    
    Beginning at <strong>4:00pm on Friday, April 27th the PUP data center will be shut down</strong>. There are two services that will be unavailable during this time (April 27 4:00pm through Noon, April 30th). All other services will be unaffected.
    
    <strong>Affected Services:</strong>
    
    * iStrategy (REX) Finance Only - (Student Will Remain Available)
    * Peoplesoft Development
    
    
    <strong>We anticipate having the PUP data center and all associated services fully restored by noon, April 30th.</strong>
    
    On a positive note we have a new data center lease agreement with Allegis in UMBC’s research park. DoIT will begin moving many of our production systems currently hosted in the PUP data center to the new data center late this summer. The new data center has fully redundant power and cooling which will enhance UMBC’s redundancy and disaster recovery.</div>
]]>
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<Summary>In preparation for the campus wide power outage scheduled on Sunday, April 29th, DoIT will be shutting down one of our two campus data centers. During the power outage there will be no backup...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/04/data_center_shu.html</Website>
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<Sponsor>Division of Information Technology</Sponsor>
<PawCount>2</PawCount>
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<CommentsAllowed>false</CommentsAllowed>
<PostedAt>Mon, 23 Apr 2012 16:30:51 -0400</PostedAt>
<EditAt>Mon, 23 Apr 2012 16:30:51 -0400</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="13871" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/13871">
<Title>Blackboard Down for Maintenance 10 pm Fri. 4/20 - 1 am Sat. 4/21</Title>
<Body>
<![CDATA[
    <div class="html-content">The UMBC Blackboard server will be down during the <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/blackboard_week.html" rel="nofollow external" class="bo">regularly scheduled maintenance window</a> from 10 pm Friday, April 20 to 1 am Saturday, April 21. DoIT staff will be applying updates necessary to fix a <a href="http://www.umbc.edu/blogs/oit-news/archives/2012/04/known_issue_err.html" rel="nofollow external" class="bo">reported problem with the wiki tool</a>.
    
    We appreciate your patience and apologize for any inconveniences that this down time may cause.</div>
]]>
</Body>
<Summary>The UMBC Blackboard server will be down during the regularly scheduled maintenance window from 10 pm Friday, April 20 to 1 am Saturday, April 21. DoIT staff will be applying updates necessary to...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/04/blackboard_down_30.html</Website>
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<PostedAt>Tue, 17 Apr 2012 20:36:46 -0400</PostedAt>
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<NewsItem contentIssues="false" id="13856" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/13856">
<Title>Gmail Service Disruption</Title>
<Body>
<![CDATA[
    <div class="html-content">The Technology Support Center (previously known as the Help Desk) began receiving reports around 1:15pm today that UMBC's Gmail system was not working. This does not appear to be affecting all Gmail users. Google has confirmed there is an issue. The status can be monitored at: 
    
    <a href="http://www.google.com/appsstatus#hl=en&amp;v=issue&amp;ts=1334721599000&amp;iid=a88855ea3653b5d2f71d98b0b8906f84" rel="nofollow external" class="bo">http://www.google.com/appsstatus#hl=en&amp;v=issue&amp;ts=1334721599000&amp;iid=a88855ea3653b5d2f71d98b0b8906f84</a>
    </div>
]]>
</Body>
<Summary>The Technology Support Center (previously known as the Help Desk) began receiving reports around 1:15pm today that UMBC's Gmail system was not working. This does not appear to be affecting all...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/04/gmail_service_d.html</Website>
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<PostedAt>Tue, 17 Apr 2012 14:33:18 -0400</PostedAt>
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<NewsItem contentIssues="false" id="13849" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/13849">
<Title>All Students Required to Create Account Security Questions by May 22</Title>
<Body>
<![CDATA[
    <div class="html-content">To facilitate self service, all students will be required to create security questions only they can answer by Tuesday, May 22, so they can access their account and reset their own password. A notice will appear to all students without security questions starting on April 19.
    
    Typically, more than half of DoIT’s weekly Request Tracker (RT) tickets involve a manual password reset by three full time staff members at the Technology Support Center (TSC). Most of these tickets are from students without security questions. As a result, TSC staff can ONLY reset someone’s password with verbal confirmation of secure data in real time, which is often preceded by several “phone tag” voice mail messages to schedule an appointment to do so. Since DoIT resolved more than 23,000 tickets last year (37 percent within a day or less), improving user self-service should increase our capacity to help resolve more complex issues.
    
    To create your own security questions, visit the following Frequently Asked Question (FAQ):
    
    How do I create my security questions to reset a forgotten password?
    <a href="https://wiki.umbc.edu/x/hIAc">https://wiki.umbc.edu/x/hIAc</a>
    
    If you have any questions or need help, please submit an RT Ticket or contact the Technology Support Center (TSC) at 410.455.3838.</div>
]]>
</Body>
<Summary>To facilitate self service, all students will be required to create security questions only they can answer by Tuesday, May 22, so they can access their account and reset their own password. A...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/04/all_students_re.html</Website>
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<Tag>general</Tag>
<Tag>password</Tag>
<Tag>security</Tag>
<Tag>umbc</Tag>
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<PostedAt>Tue, 17 Apr 2012 13:07:14 -0400</PostedAt>
<EditAt>Tue, 17 Apr 2012 13:07:14 -0400</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="13777" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/13777">
<Title>Known Issue: Error Accessing Blackboard Wiki Tool (RESOLVED)</Title>
<Body>
<![CDATA[
    <div class="html-content">
    <strong>UPDATE:</strong> DoIT staffed installed the patch for the Blackboard wiki error during the downtime on Friday, April 20, and the wiki tool is now functioning normally.
    
    <strong>UPDATE:</strong> Blackboard has verified that the wiki error we are experiencing is a known issue (LRNSI-5667)  and is due to a Java resource leak which results in unexpected behavior of the tool.  DoIT is currently testing the patches provided by Blackboard, in anticipation of installing them on the production server Friday night. 
    
    -------------
    
    DoIT is tracking a problem involving the Blackboard Wiki tool.  When users try to create or access an existing Bb wiki, <a href="&lt;a%20href=" rel="nofollow external" class="bo">an error</a> is generated. DoIT staff are working with Blackboard, Inc. to troubleshoot this issue and we hope to have a solution soon.
    
    We apologize for the inconvenience.</div>
]]>
</Body>
<Summary>UPDATE: DoIT staffed installed the patch for the Blackboard wiki error during the downtime on Friday, April 20, and the wiki tool is now functioning normally.  UPDATE: Blackboard has verified that...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/04/known_issue_err.html</Website>
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<Tag>blackboard</Tag>
<Tag>known-issues</Tag>
<Tag>teaching-and-learning</Tag>
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<PostedAt>Mon, 16 Apr 2012 13:44:49 -0400</PostedAt>
<EditAt>Mon, 16 Apr 2012 13:44:49 -0400</EditAt>
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<NewsItem contentIssues="false" id="13603" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/13603">
<Title>SU2012 Blackboard Drop-in Sessions</Title>
<Body>
<![CDATA[
    <div class="html-content">DoIT is offering drop in Blackboard Drop-in sessions to assist and help faculty prepare for summer courses.
    
    The following drop in sessions will be held in Engineering 025. A DoIT staff member will be available to work one-on-one with with users who show up during the designated times. Please note that this is not a formal Blackboard training class.  Users may show up or leave at any point during these sessions.
    
    Additional dates and times may be added as demand warrants.
    
    <table border="1"> <tbody> <tr><td colspan="3"><strong>
    SU2012 Blackboard Drop-In Schedule</strong></td></tr> <tr><th><strong>Date<strong>Time</strong></strong></th></tr>
    <tr>
    <td>Tu 5/8</td>
    <td>12-1 pm</td>
    </tr>
    <tr>
    <td>Tu 5/15</td>
    <td>12-1 pm</td>
    </tr> 
    <tr>
    <td>M 5/21</td>
    <td>4-6 pm</td>
    </tr> 
    <tr>
    <td>Tu 5/22</td>
    <td>12-1 pm </td>
    </tr>
    <tr>
    <td>Th 5/24</td>
    <td>12-1pm</td>
    </tr>  
    <tr>
    <td>W 5/30</td>
    <td>12-1 pm</td>
    </tr> 
    <tr>
    <td>F 6/1</td>
    <td>12-1 pm</td>
    </tr>
    <tr>
    <td>M 6/4</td>
    <td>12-1 pm </td>
    </tr>
    </tbody>
    </table>
    </div>
]]>
</Body>
<Summary>DoIT is offering drop in Blackboard Drop-in sessions to assist and help faculty prepare for summer courses.  The following drop in sessions will be held in Engineering 025. A DoIT staff member...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/04/su2012_blackboa.html</Website>
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<PostedAt>Tue, 10 Apr 2012 11:03:29 -0400</PostedAt>
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