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<NewsItem contentIssues="false" id="10359" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/10359">
<Title>Known Issue: Potential Delay in Processing of Safe...</Title>
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<![CDATA[
    <div class="html-content">Full Title: Known Issue: Potential Delay in Processing of Safe Assign PapersBlackboard Support reported today that the Safe Assign servers experienced an outage at the beginning of this week. The outage resulted in a substantial backlog of papers to be processed by their servers.  Their system is currently processing them and the backlog should be cleared within the next 72 hours.  This outage did not affect students' ability to submit papers to Safe Assign.  Until the backlog is processed users may experience a delay of several days in being able to view the Safe Assign Originality Reports generated from paper submissions.</div>
]]>
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<Summary>Full Title: Known Issue: Potential Delay in Processing of Safe Assign PapersBlackboard Support reported today that the Safe Assign servers experienced an outage at the beginning of this week. The...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/11/known_issue_pot.html</Website>
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<PostedAt>Fri, 18 Nov 2011 13:50:42 -0500</PostedAt>
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<NewsItem contentIssues="false" id="10009" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/10009">
<Title>Blackboard Down for Maintenance from 10 pm Wednesday,...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Blackboard Down for Maintenance from 10 pm Wednesday, Nov. 9 - 12 am Thursday, Nov. 10The UMBC Blackboard server will be down for two hours of maintenance from 10 pm Wednesday, Nov. 9 to 12 am Thursday, Nov. 10 in order to replace a failed RAID controller.  DoIT staff have determined that a delay in this repair runs the risk of a system-wide degradation in performance, and therefore it can not wait until the <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/blackboard_week.html" rel="nofollow external" class="bo">scheduled maintenance</a> window on Friday night.
    
    We appreciate your patience and apologize for any inconveniences that this down time may cause.</div>
]]>
</Body>
<Summary>Full Title: Blackboard Down for Maintenance from 10 pm Wednesday, Nov. 9 - 12 am Thursday, Nov. 10The UMBC Blackboard server will be down for two hours of maintenance from 10 pm Wednesday, Nov. 9...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/11/blackboard_down_24.html</Website>
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<PostedAt>Mon, 07 Nov 2011 12:53:37 -0500</PostedAt>
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<NewsItem contentIssues="true" id="9921" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/9921">
<Title>Nov SkillSoft Topic of the Month: Emotional Intelligence</Title>
<Tagline>Courses about Emotional Intelligence in the Workplace</Tagline>
<Body>
<![CDATA[
    <div class="html-content">This set of modules is for anyone who wants to learn about Emotional Intelligence. The first module will teach you how to build your emotional intelligence though appropriate actions and techniques for managing your emotions. You will learn how to identify and regulate your emotions through self-awareness techniques. The second module gives you an understanding of how emotional forces can influence performance and decision making. You will learn how to leverage emotions to maximize your performance and how you can shape your own and others’ emotions in positive ways. The third module explores the aspects of emotional intelligence and its important in light in general IQ. In the 15 minute challenge video, you will examine the skills and attitudes necessary for mastering emotions in the workplace.<br><br>•    Improving Your Emotional Intelligence Skills: Self-Awareness and Self-Management     Course Number:  comm_25_a02_bs_enus<br>•    Using Emotional Intelligence on the Job     <br>Course Number:  comm_25_a03_bs_enus<br>•    How High is Your EQ?   Course Number:  _pc_bi_pfbi009<br>•    The Emotionally Intelligent Leader   Course Number:  _pc_ch_lach014<br><br>Visit the <span><a href="http://www.umbc.edu.skillsoft" rel="nofollow external" class="bo">UMBC SkillSoft website</a> </span>for a Quick Start Guide, FAQ’s, and the link to log in to SkillPort.  <br><br>See the attached flyer for more information about the Business Exploration Series courseware.<br><br>To schedule a department presentation about using SkillSoft for professional development, call ext. 5-6262 or e-mail <a href="mailto:hrtraining@umbc.edu">hrtraining@umbc.edu</a>.  <br><br>
    </div>
]]>
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<Summary>This set of modules is for anyone who wants to learn about Emotional Intelligence. The first module will teach you how to build your emotional intelligence though appropriate actions and...</Summary>
<Website>http://www.umbc.edu/skillsoft</Website>
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<EditAt>Tue, 20 Dec 2011 15:18:09 -0500</EditAt>
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<NewsItem contentIssues="false" id="9727" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/9727">
<Title>Blackboard Down for Maintenance from 10 pm Fri. 10/28...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Blackboard Down for Maintenance from 10 pm Fri. 10/28 to 1 am Sat. 10/29The UMBC Blackboard server will be down for three hours of <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/blackboard_week.html" rel="nofollow external" class="bo">scheduled maintenance </a>from 10 pm Friday, Oct. 28 to 1 am Saturday, Oct. 29. DoIT staff will be performing MS Windows Server maintenance and updates during this time.
    
    We appreciate your patience and apologize for any inconveniences that this down time may cause.</div>
]]>
</Body>
<Summary>Full Title: Blackboard Down for Maintenance from 10 pm Fri. 10/28 to 1 am Sat. 10/29The UMBC Blackboard server will be down for three hours of scheduled maintenance from 10 pm Friday, Oct. 28 to 1...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/10/blackboard_down_23.html</Website>
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<Tag>blackboard</Tag>
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<PostedAt>Tue, 25 Oct 2011 07:46:32 -0400</PostedAt>
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<NewsItem contentIssues="false" id="9466" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/9466">
<Title>12/22 Bb Upgrade Will Delay Auto-Creation of WT &amp; SP...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: 12/22 Bb Upgrade Will Delay Auto-Creation of WT &amp; SP 2012 CoursesTo fix a <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/09/known_issue_stu_1.html" rel="nofollow external" class="bo">known issue</a> of broken content links in some courses, reduce growing <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/known_issue_bla_1.html" rel="nofollow external" class="bo">web browser incompatibilities</a>, and install <a href="http://www.blackboard.com/collaborate" rel="nofollow external" class="bo">Collaborate</a> (Blackboard’s replacement for Wimba), DoIT will be upgrading the Blackboard production system on <strong>Thursday, December 22, at 10 p.m.</strong> As a result, Winter and Spring 2012 course shells will NOT be auto-created until <strong>Monday, December 26</strong>. 
    
    Faculty can still develop 2012 content using older course sites, and simply delay the export/import process until 2012 course shells are auto-created on 12/26. However, given the start of Winter session on <strong>January 3</strong>, DoIT will manually create Winter 2012 course shells <a href="http://www.umbc.edu/oit/newmedia/blackboard/help/newcoursereq.html" rel="nofollow external" class="bo">upon request</a>, with the understanding that faculty who do so need to use a published <a href="https://wiki.umbc.edu/x/cQBpAQ" rel="nofollow external" class="bo">work around</a> if they encounter the broken links problem the upgrade is meant to resolve.</div>
]]>
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<Summary>Full Title: 12/22 Bb Upgrade Will Delay Auto-Creation of WT &amp; SP 2012 CoursesTo fix a known issue of broken content links in some courses, reduce growing web browser incompatibilities, and...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/10/1222_bb_upgrade_1.html</Website>
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<Tag>news</Tag>
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<PostedAt>Wed, 12 Oct 2011 17:44:21 -0400</PostedAt>
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<NewsItem contentIssues="true" id="9218" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/9218">
<Title>Oct SkillSoft Topic: Leading Execution, Innovation, &amp; Change</Title>
<Tagline>Enhance your leadership skills.</Tagline>
<Body>
<![CDATA[
    <div class="html-content">This set of modules is for anyone who wishes to enhance their leadership skills. The first module provides you with techniques for executing business strategy. You will learn how to cultivate a culture that supports the active business execution needed in today’s fast-pace world. The second module gives you an understanding of what an innovative culture is and what qualities a leader needs to best foster innovation. You will learn techniques for cultivating and leading innovation. The third module provides you with strategies for leading change within an organization and for dealing with sources of employee resistance to change.<br><br>•    Leadership Essentials: Leading Business Execution <br>Course Number:  lead_05_a05_bs_enus<br>•    Leading Essentials: Leading Innovation     <br>Course Number:  lead_05_a06_bs_enus<br>•    Leadership Essentials: Leading Change     <br>Course Number:  lead_05_a07_bs_enus<br><br>Visit the <a href="http://www.umbc.edu/skillsoft" rel="nofollow external" class="bo">UMBC SkillSoft website</a> for a Quick Start Guide, FAQ’s, and the link to log in to SkillPort.  <br><br>See the attached flyer for more information about the Business Exploration Series courseware.<br><br>To schedule a department presentation about using SkillSoft for professional development, call ext. 5-6262 or e-mail <a href="mailto:hrtraining@umbc.edu">hrtraining@umbc.edu</a>. <br>
    </div>
]]>
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<Summary>This set of modules is for anyone who wishes to enhance their leadership skills. The first module provides you with techniques for executing business strategy. You will learn how to cultivate a...</Summary>
<Website>http://www.umbc.edu/skillsoft</Website>
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<PostedAt>Tue, 04 Oct 2011 14:29:00 -0400</PostedAt>
<EditAt>Tue, 20 Dec 2011 15:17:09 -0500</EditAt>
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<NewsItem contentIssues="false" id="9019" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/9019">
<Title>Blackboard Down for Maintenance from 10 pm Fri. 9/30...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Blackboard Down for Maintenance from 10 pm Fri. 9/30 to 1 am Sat. 10/1The UMBC Blackboard server will be down for three hours of <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/blackboard_week.html" rel="nofollow external" class="bo">scheduled maintenance </a>from 10 pm Friday, Sept. 30 to 1 am Saturday, Oct. 1. DoIT staff will be performing MS Windows Server maintenance and updates during this time.
    
    We appreciate your patience and apologize for any inconveniences that this down time may cause.</div>
]]>
</Body>
<Summary>Full Title: Blackboard Down for Maintenance from 10 pm Fri. 9/30 to 1 am Sat. 10/1The UMBC Blackboard server will be down for three hours of scheduled maintenance from 10 pm Friday, Sept. 30 to 1...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/09/blackboard_down_22.html</Website>
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<PostedAt>Tue, 27 Sep 2011 13:28:05 -0400</PostedAt>
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<NewsItem contentIssues="false" id="8593" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/8593">
<Title>Phishing Attacks: How to Spot Fake Emails</Title>
<Body>
<![CDATA[
    <div class="html-content">Phishing emails often pretend to be from your bank, credit card company, eBay or PayPal. However, you also get legitimate messages from these companies, so how do you tell the real ones from the fakes? Real emails often contain your name and may start “Dear John Smith”, but phishers don’t know you, so fakes have something general like “Dear customer”. If an email isn’t addressed specifically to you, you should suspect it is a fake.
    
    Many phishing emails talk about technical problems that require you to click a link and enter your account details. Banks, eBay, PayPal, and so on, never lose your details and they don’t need to ask you for them. The links in phishing emails point to fake websites with wrong addresses, so check the status bar when the mouse hovers over a link or the URL in Internet Explorer’s address bar if you do actually find yourself on a phishing site. It is best not to click links in emails because fake addresses can be disguised.
    
    Phishers’ response to advice not to click links in emails is to provide a bogus telephone number and ask people to ring the bank instead. An automated response asks you for your account details, which they then use to relieve you of your cash. Another common attribute of phishing scams is poor English – if an email is badly
    written it is probably a fake.
    
    The best way to avoid being caught out by phishing scams is never to click links in emails relating to sites that might hold sensitive information about you, such as credit card details. If you get a message supposedly from your bank, eBay or PayPal about a problem, just start Internet Explorer and type the usual address into your web browser. Log on and you will soon see if there really is a problem or not.
    
    If you are in doubt about an email’s legitimacy or think you have inadvertently given away your personal details, contact your bank or the company immediately via contacts on their official websites.</div>
]]>
</Body>
<Summary>Phishing emails often pretend to be from your bank, credit card company, eBay or PayPal. However, you also get legitimate messages from these companies, so how do you tell the real ones from the...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/09/phishing_attack.html</Website>
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<PostedAt>Mon, 12 Sep 2011 18:15:17 -0400</PostedAt>
<EditAt>Mon, 12 Sep 2011 18:15:17 -0400</EditAt>
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<NewsItem contentIssues="false" id="8548" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/8548">
<Title>Google Calendar General Workshop September 14th...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Google Calendar General Workshop September 14th 12:30pm - 2:30pmInstructor: Kathy Raab 
    Sign Up: <a href="http://my.umbc.edu/groups/training/events/8074" rel="nofollow external" class="bo">http://my.umbc.edu/groups/training/events/8074</a>
    
    Option 1: We highly recommend our Google Calendar Support Site, <a href="https://sites.google.com/a/umbc.edu/calendar-migration/" rel="nofollow external" class="bo">https://sites.google.com/a/umbc.edu/calendar-migration/</a>. There is step-by-step documentation including videos to help you - at your own pace - through the migration process and use of Google
    Calendar.
    
    Option 2: We also invite you to participate in cohort training. This format is offered to address your specific scheduling needs. To request cohort training for your department, please send email to: <a href="mailto:GoogleCalendarMigration@umbc.edu">GoogleCalendarMigration@umbc.edu</a>
    
    Option 3: This 2-hour hands-on course introduces participants to Google Calendar, the calendaring system which is part of the Google Apps for UMBC . In addition to covering basic calendaring for individuals, we will also discuss scheduling other people and managing calendars for others.</div>
]]>
</Body>
<Summary>Full Title: Google Calendar General Workshop September 14th 12:30pm - 2:30pmInstructor: Kathy Raab  Sign Up: http://my.umbc.edu/groups/training/events/8074  Option 1: We highly recommend our...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/09/google_calendar.html</Website>
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<PostedAt>Fri, 09 Sep 2011 14:19:08 -0400</PostedAt>
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<NewsItem contentIssues="false" id="8507" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/8507">
<Title>Known Issue: Students Can't Access Bb Course Files</Title>
<Body>
<![CDATA[
    <div class="html-content">DoIT is tracking a problem that has emerged in a dozen Fall 2011 Blackboard courses in which students see the following error:
    
    <blockquote>
    <img alt="The specified resource was not found or you do not have permission to access it." src="http://www.umbc.edu/blogs/oit-news/2011-09-07_0805.png" width="400" style="max-width: 100%; height: auto;">
    </blockquote>
    
    <strong>Workaround</strong>
    
    Actually, the files DO exist in the course, but need to be <a href="https://wiki.umbc.edu/x/cQBpAQ" rel="nofollow external" class="bo">re-linked</a> (NOT re-uploaded). We understand this is a challenging problem and workaround at a very hectic time of year. We have submitted a support ticket into Blackboard, which is working to dentify the cause of this problem. We will update UMBC Bb instructors as we learn more.</div>
]]>
</Body>
<Summary>DoIT is tracking a problem that has emerged in a dozen Fall 2011 Blackboard courses in which students see the following error:        Workaround  Actually, the files DO exist in the course, but...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/09/known_issue_stu_1.html</Website>
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<Tag>blackboard</Tag>
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<Tag>known-issues</Tag>
<Tag>news</Tag>
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<PostedAt>Wed, 07 Sep 2011 08:53:26 -0400</PostedAt>
<EditAt>Wed, 07 Sep 2011 08:53:26 -0400</EditAt>
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