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<NewsItem contentIssues="false" id="7770" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/7770">
<Title>Update: DoIT Support for OSX Lion</Title>
<Body>
<![CDATA[
    <div class="html-content">Summary:  DoIT is waiting for Apple to provide us with codes to allow faculty and staff to download OSX Lion from the App Store. While OSX Lion offers many interesting features, DoIT will not be supporting this till mid-September and encourages faculty and staff to hold off installing it unless they are comfortable supporting themselves. If you receive a new machine we will do our best to work with you but don't recommend upgrading an existing machine at this time.</div>
]]>
</Body>
<Summary>Summary:  DoIT is waiting for Apple to provide us with codes to allow faculty and staff to download OSX Lion from the App Store. While OSX Lion offers many interesting features, DoIT will not be...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/07/update_doit_sup.html</Website>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Sun, 31 Jul 2011 18:07:24 -0400</PostedAt>
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<NewsItem contentIssues="false" id="7805" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/7805">
<Title>DoIT IT Support Changes - Help Desk &amp; AV Moving</Title>
<Body>
<![CDATA[
    <div class="html-content">Starting this summer, there will be a number of significant changes occurring in the way DoIT provides support to the campus community. The driver for this change is the new Retriever Learning Center (RLC) that will be opening in the Library this fall. The RLC will have a significant technology component and will provide 24-hour space for students. As part of this DoIT is making significant changes to our Helpdesk and establishing a student-focused unit named the Technology Support Center adjacent to the RLC. 
    
    This is one of the most exciting and important initiatives for students that has occurred on campus. So, to support the RLC, DoIT will be making the following changes.</div>
]]>
</Body>
<Summary>Starting this summer, there will be a number of significant changes occurring in the way DoIT provides support to the campus community. The driver for this change is the new Retriever Learning...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/07/doit_it_support.html</Website>
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<Tag>blackboard</Tag>
<Tag>classroom-technology</Tag>
<Tag>email</Tag>
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<PostedAt>Sun, 31 Jul 2011 17:57:51 -0400</PostedAt>
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<NewsItem contentIssues="false" id="7757" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/7757">
<Title>Wimba Classroom Upgrade from 10 pm 8/6 to 7 am 8/7</Title>
<Body>
<![CDATA[
    <div class="html-content">Blackboard Collaborate has announced that UMBC's Wimba Classroom will be upgraded to version 6.1.4 during an extended maintenance window from Saturday, August 6 at 10:00 PM to Sunday, August 7 at 7:00 AM.  The maintenance release will address server-side enhancements of Wimba Classroom.  During this time, services, including live sessions and recordings, will not be available.
    
    Thank you for your patience during this upgrade.</div>
]]>
</Body>
<Summary>Blackboard Collaborate has announced that UMBC's Wimba Classroom will be upgraded to version 6.1.4 during an extended maintenance window from Saturday, August 6 at 10:00 PM to Sunday, August 7 at...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/07/wimba_classroom_1.html</Website>
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<Tag>blackboard</Tag>
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<Tag>hybrid</Tag>
<Group token="doit">Division of Information Technology (DoIT)</Group>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Fri, 29 Jul 2011 12:30:13 -0400</PostedAt>
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<NewsItem contentIssues="false" id="7744" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/7744">
<Title>Blackboard Down for Maintenance from 10 pm Fri. 8/5...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Blackboard Down for Maintenance from 10 pm Fri. 8/5 to 1 am Sat. 8/6The UMBC Blackboard server will be down for three hours of maintenance from 10 pm Friday, Aug. 5 to 1 am Saturday, Aug. 6. DoIT staff will be performing MS Windows Server maintenance and updates during this time.
    
    We appreciate your patience and apologize for any inconveniences that this down time may cause.</div>
]]>
</Body>
<Summary>Full Title: Blackboard Down for Maintenance from 10 pm Fri. 8/5 to 1 am Sat. 8/6The UMBC Blackboard server will be down for three hours of maintenance from 10 pm Friday, Aug. 5 to 1 am Saturday,...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/07/blackboard_down_21.html</Website>
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<Group token="doit">Division of Information Technology (DoIT)</Group>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Fri, 29 Jul 2011 12:15:28 -0400</PostedAt>
<EditAt>Fri, 29 Jul 2011 12:15:28 -0400</EditAt>
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<NewsItem contentIssues="false" id="7742" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/7742">
<Title>New Account Deactivation Process</Title>
<Body>
<![CDATA[
    <div class="html-content">In an effort to maintain and streamline our account management, DoIT will be implementing new procedures focusing on account deactivation beginning in August 2011. Accounts are deactivated when the user becomes unaffiliated with UMBC. When an account is deactivated, the user will be unable to log in and access to campus computing resources will be removed. This includes email. Notification of a pending account suspension will be sent to the user’s UMBC email address as well as the user-supplied email address given for account maintenance. This is not a phishing attack. The email will refer back to this article as well as provide the recipient with the UMBC Technology Support Center phone number (410.455.3838) in case the recipient would want to verify the authenticity of the email or ask questions about the email.
    
    The following specifies at what point an account becomes deactivated after the UMBC affiliation (e.g. Faculty, Staff, Emeritus, Alumni, Non Alumni, Other) is lost.
    
    <strong>Faculty</strong>
    1 Year
    
    <strong>Staff</strong>
    2 Weeks
    
    <strong>Emeritus Faculty/Staff</strong>
    Only after 1 Year inactivity
    
    <strong>Alumni</strong>
    Only after 1 Year inactivity
    
    <strong>Former (non-alumni) Students</strong>
    4 Months
    
    <strong>Others (special programs, etc)</strong>
    2 Weeks</div>
]]>
</Body>
<Summary>In an effort to maintain and streamline our account management, DoIT will be implementing new procedures focusing on account deactivation beginning in August 2011. Accounts are deactivated when...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/07/new_account_dea.html</Website>
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<PostedAt>Fri, 29 Jul 2011 10:25:36 -0400</PostedAt>
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<NewsItem contentIssues="false" id="7594" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/7594">
<Title>FA2011 Bb Course Shells Created on 7/11</Title>
<Body>
<![CDATA[
    <div class="html-content">Bb course shells for FA 2011 were created on July 11, and will continue to be updated daily. Bb shells were created for all courses (designated as lecture, lab, or discussion) listed in the <a href="http://www.umbc.edu/registrar/schedule/index.html" rel="nofollow external" class="bo">UMBC Schedule of Classes (SOC)</a>, provided that there was an <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/how_new_employe_1.html" rel="nofollow external" class="bo">instructor of record</a> listed. The addition of new course sections and instructors will result in new Bb shells being automatically generated each morning. Student enrollment in Bb will continue to mirror the official registration in SA, and will update multiple times daily.
    
    If you are an instructor, and your name is not associated with the course you are teaching in the <a href="http://www.umbc.edu/registrar/schedule/index.html" rel="nofollow external" class="bo">SOC</a>, please see your departmental scheduling coordinator to get that issue resolved.
    
    Additionally in situations where one instructor is teaching multiple sections of the same course, by default all sections will be combined into one Bb course shell. If you want to have separate shells for different sections, or if you need a shell for for a research or independent study course, please submit a <a href="http://www.umbc.edu/oit/newmedia/blackboard/help/newcoursereq.html" rel="nofollow external" class="bo">new course request</a>.
    
    As a reminder, all <a href="http://www.umbc.edu/oit/newmedia/blackboard/help/procedures.php" rel="nofollow external" class="bo">Bb course shells are initially unavailable</a> to students until the <a href="https://wiki.umbc.edu/x/VoAc" rel="nofollow external" class="bo">instructor makes it available</a>.</div>
]]>
</Body>
<Summary>Bb course shells for FA 2011 were created on July 11, and will continue to be updated daily. Bb shells were created for all courses (designated as lecture, lab, or discussion) listed in the UMBC...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/07/fa2011_bb_cours.html</Website>
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<Tag>blackboard</Tag>
<Tag>general</Tag>
<Tag>teaching-and-learning</Tag>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Mon, 18 Jul 2011 11:12:13 -0400</PostedAt>
<EditAt>Mon, 18 Jul 2011 11:12:13 -0400</EditAt>
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<NewsItem contentIssues="false" id="7475" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/7475">
<Title>Blackboard Down for Maintenance from 10 pm Fri. 7/8...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Blackboard Down for Maintenance from 10 pm Fri. 7/8 to 1 am Sat. 7/9The UMBC Blackboard server will be down for three hours of maintenance from 10 pm Friday, July 8 to 1 am Saturday, July 9. DoIT staff will be performing MS Windows Server maintenance and updates during this time.
    
    We appreciate your patience and apologize for any inconveniences that this down time may cause.</div>
]]>
</Body>
<Summary>Full Title: Blackboard Down for Maintenance from 10 pm Fri. 7/8 to 1 am Sat. 7/9The UMBC Blackboard server will be down for three hours of maintenance from 10 pm Friday, July 8 to 1 am Saturday,...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/07/blackboard_down_20.html</Website>
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<PostedAt>Fri, 08 Jul 2011 08:18:32 -0400</PostedAt>
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<NewsItem contentIssues="true" id="7407" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/7407">
<Title>July SkillSoft Topic of the Month: First Time Mgr Essentials</Title>
<Tagline>Series of courses for new supervisors</Tagline>
<Body>
<![CDATA[
    <div class="html-content">This set of modules is for faculty, staff member, or graduate student who is new to a supervisory role.  The three 1-hour modules below will give you success strategies for the various facets of management.  The first module addresses myths and truths of management, recognizes constraints, and offers strategies for dealing with common mistakes. The second module gives you insights on how to establish credibility, offers new management success techniques as well as teaches you how to bring techniques that worked with coworkers into this new role as manager.  The third module helps you how to meet organizational expectations and how to create a strong relationship with your boss.  The fourth module is a 20-minute Challenge video course that explores how to create a transition strategy for moving into management.  Taking all four will help ensure you’re ready for your role as a new manager. <br><br>•    Understanding a Manager’s Role   Course Number:  mgmt_16_a01_bs_enus<br>•    Challenges     Course Number:  mgmt_16_a02_bs_enus<br>•    Meeting Expectations     Course Number:  mgmt_16_a03_bs_enus<br>•    Making the Move Into Management    Course Number:  _pc_ch_lach029<br><br>Visit the <a href="http://www.umbc.edu/skillsoft" rel="nofollow external" class="bo">UMBC SkillSoft website</a> for a Quick Start Guide, FAQ’s, and the link to log in to SkillPort.  <br><br><span>See the attached flyer for more information about the Business Exploration Series courseware</span>.<br><br>To schedule a department presentation about using SkillSoft for professional development, call ext. 5-6262 or e-mail <a href="mailto:hrtraining@umbc.edu">hrtraining@umbc.edu</a>.  <br><br>
    </div>
]]>
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<Summary>This set of modules is for faculty, staff member, or graduate student who is new to a supervisory role.  The three 1-hour modules below will give you success strategies for the various facets of...</Summary>
<Website>http://www.umbc.edu/skillsoft</Website>
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<Sponsor>Training and Organization Development</Sponsor>
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<PostedAt>Thu, 30 Jun 2011 15:22:49 -0400</PostedAt>
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<NewsItem contentIssues="false" id="7237" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/7237">
<Title>Known Issue: Bb Course Auto Enrollment (RESOLVED)</Title>
<Body>
<![CDATA[
    <div class="html-content">The auto enrollment script that takes students who are officially enrolled in SA and places them into the corresponding Blackboard course shell stopped working on Monday, June 6.  It was restarted as of 9 am Thursday, June 9.
    
    Typically the Blackboard servers receive students enrollment data from the SA system multiple times daily; in this instance the data feeds were no longer being sent from SA to Blackboard. DoIT staff are working to identify the cause of this error.
    
    We apologize for the inconvenience and are working to ensure that it does not occur in the future.</div>
]]>
</Body>
<Summary>The auto enrollment script that takes students who are officially enrolled in SA and places them into the corresponding Blackboard course shell stopped working on Monday, June 6.  It was restarted...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/06/known_issue_bb_2.html</Website>
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<Tag>blackboard</Tag>
<Tag>known-issues</Tag>
<Group token="doit">Division of Information Technology (DoIT)</Group>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Thu, 09 Jun 2011 12:21:36 -0400</PostedAt>
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<NewsItem contentIssues="false" id="7234" important="false" status="posted" url="https://my3.my.umbc.edu/groups/training/posts/7234">
<Title>Known Issue: Blackboard Connection Issues (RESOLVED)</Title>
<Body>
<![CDATA[
    <div class="html-content">One of the Blackboard file servers went down at approximately 11:50 am  on Wednesday, June 8 due to a power outage related storage failure.  DoIT staff became aware of this when users reported that they were unable to log in to Blackboard.  The storage issue was corrected and full service was restored at 12:55 pm.
    
    Thank you for your patience during this time.</div>
]]>
</Body>
<Summary>One of the Blackboard file servers went down at approximately 11:50 am  on Wednesday, June 8 due to a power outage related storage failure.  DoIT staff became aware of this when users reported...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/06/known_issue_bla.html</Website>
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<Tag>blackboard</Tag>
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<PostedAt>Thu, 09 Jun 2011 11:56:32 -0400</PostedAt>
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