Please join us in-person or virtually for our Assessing Learnings in Blackboard workshop on Tuesday, June 30 from 12noon-12:50 PM.
To learn more about using Assessments & Test Exceptions in Blackboard:visit our Assessments & Test Exceptions FAQ page
open an RT ticket for any technical issues
view the schedule of training workshops on the DoIT group page
contact the Instructional Technology Team with any questions or concerns
Update: The application process for this position is currently closed.
The DoIT Technology Support Center is looking to hire additional consultants to work during the Summer. Please see our job description below and visit our job posting on UMBCWorks to apply.
(Search for TSC Student Consultant.)
Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide-range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.
Responsibilities include, but are not limited to the following:
Provide technical assistance to users by phone, online and in person;
Answer TSC phones in a professional and courteous manner;
Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
Provide direct assistance to users on technical issues they cannot easily resolve on their own;
Complete in-person or online training about quality support as defined inumbc.edu/go/ticketrubric;
Respond to all work related communications in a timely manner;
Escalate urgent problems to the Full-Time staff, as appropriate.
Required Skills and Experience
Demonstrated ability to effectively communicate by phone or in person.
Demonstrated writing ability.
Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
Demonstrated analytical and troubleshooting skills.
Ability & willingness to learn coupled with clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.
Early this Summer DoIT will be upgrading several key web services including myUMBC. While every measure is being taken to ensure a minimal disruption of service, It is important that everyone review the following changes to make sure they are aware of what is taking place and how it may affect them.
The upgrades to myUMBC will be done in two phases. The first phase will occur on Saturday, May 30th, when the existing myUMBC portal will migrate to newer hardware and software that will allow for future growth and better reliability. There will be some short downtime associated with this upgrade. We will provide a placeholder page that will allow continued access to critical university systems during this upgrade.
The second phase will occur in mid-to-late June and will feature significant changes to the layout and features of myUMBC. For more information, please review: Upcoming Changes to myUMBC.
To receive additional updates, including finalized dates and changes, please follow the myUMBC Group.
Early this Summer DoIT will be upgrading several key web services including the main campus web server, www.umbc.edu. While every measure is being taken to ensure a minimal disruption of service, It is important that departments review the following changes to make sure their online offerings will not be affected.
On Saturday June 13th we will be migrating the main campus website environment so it is running on new hardware and software. This past fall an emergency preparedness exercise was conducted by the campus and it became clear that in the event of an emergency one of our main methods of communications, the campus web server, would be unable to respond to the demands placed on it. The new web environment will be running a modern set of web protocols and the infrastructure will be able to scale and meet the demands of the campus moving forward.
To help prepare for this transition we have been working with OIA to test compatibility between the main website as well as some of the departmental websites hosted on the main campus web server.
If you department has moved to our new sites.umbc.edu environment, usually indicated by a format of “http://department.umbc.edu”, your website will not be affected at all by this migration. If your site has not migrated and is still accessed through a link that looks like “http://www.umbc.edu/yourdepartment” it may be affected by this migration and need some updating to work on the newer software.
If you are responsible for a website whose address begins with “http://www.umbc.edu/yourdepartment”, we have instructions available here that you can use to test your site against the new environment ahead of time to check for any issues.
If you are unsure if this affects you or your department you can call the Technology Support Center at x53838 or put in a RT ticket at http://rt.umbc.edu.
RT will be down from 6pm to 8pm
The new web hosting environment will be down (pages will be available but any database calls will not work)
Student mySQL databases will be offline
Access to Cyrus and UMBC Webmail (accounts not migrated to UMBC Gmail)
All mail will be queued up and delivered after the server is patched
Expected to be unreachable from 6pm to 8pm
All HFS (user) servers will be offline
Userpages will be unavailable
License5 will be down (autodesk, cadence, idl, schrodinger, xilinx, mathematica)
Perseus will be unavailable
myUMBC lite page will be up resulting in reduced myUMBC functionality
Wiki will be unavailable
The sites (wordpress) web hosting environment will be unreachable
Josh Enszer, a lecturer in the Chemical, Biochemical & Environmental Engineering department, has used homegrown achievements in his courses for the past three years as part of his research into gamification and student attitudes. The new Achievements tool in Blackboard, which was deployed to UMBC in January 2015, streamlined Enszer’s efforts and provided new opportunities for efficiency while continuing to increase student engagement in a core course for Engineering majors.
Blackboard Achievements support an internal badging system that is designed and controlled by the instructor. Rewarding students for a job well done is a powerful motivator, according to Blackboard, and instructors can find many opportunities to recognize students for their efforts using the Achievements tool.
Using Achievements, Enszer noticed different behaviors. While a few students admitted that they came to office hours just to earn the badge, more students were stopping by. Including a badge for finding an error in a course document meant students might read more closely. And turning in every assignment? Students earned the meme-tasic Submit ALL the Things! badge. Gamifying the course where points were earned, not lost, with Achievements as reward mechanism ultimately produced positive outcomes by focusing on accomplishments and successes, which increased morale.
None of the Achievements Enszer created result in extra points toward a grade. “One rule I’ve always followed is [that] achievements don’t impact grades,” he says. Some Achievements could be earned for doing well in the course, such as earning a high grade on the mid-term exam, but student engagement and motivation are really the focus.
Enszer also likes the “Easter Egg” aspect of Blackboard Achievements. Some rewards are hidden in the course, which makes it fun when a student discovers one by completing a particular task, while others are clearly identified. “Everyone knows the ‘come visit office hours’ achievement is attainable,” he says. Blackboard also tells Enszer which students have earned specific achievements.
The Achievements tool offers a lot of potential to an instructor, but Enszer recommends instructors getting started to begin with something simple, such as setting one where students submit a specific assignment. Many Achievements, he notes, are “set and forget” since they can be linked to the grade center and automatically unlock as students submit tests or instructors enter grades. Some achievements can be manually awarded to individual students.
When developing new projects for the course, he builds in new possibilities for achievements, which is a catalyst for creativity and professional revitalization. Gamification also helps him keep in touch with students. Upperclassmen even recommend ideas for new badges. Having previously coded many achievements by hand, Enszer notes the usefulness of the Blackboard Achievements tool. “I love the Achievements tool,” he says. “It does so much work for me that I had to do myself.”
For more information about Achievements and gamification:
The DoIT Technology Support Center is looking to hire additional consultants to work during the Summer. Please see our job description below and visit our job posting on UMBCWorks to apply.
(Search for TSC Student Consultant.)
Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide-range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.
Responsibilities include, but are not limited to the following:
Provide technical assistance to users by phone, online and in person;
Answer TSC phones in a professional and courteous manner;
Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
Provide direct assistance to users on technical issues they cannot easily resolve on their own;
Complete in-person or online training about quality support as defined inumbc.edu/go/ticketrubric;
Respond to all work related communications in a timely manner;
Escalate urgent problems to the Full-Time staff, as appropriate.
Required Skills and Experience
Demonstrated ability to effectively communicate by phone or in person.
Demonstrated writing ability.
Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
Demonstrated analytical and troubleshooting skills.
Ability & willingness to learn coupled with clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.