The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall semester. Please see our job description below and visit our job posting on UMBCWorks to apply.
Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide-range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.
Responsibilities include, but are not limited to the following:
Provide technical assistance to users by phone, online and in person;
Answer TSC phones in a professional and courteous manner;
Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
Provide direct assistance to users on technical issues they cannot easily resolve on their own;
Complete in-person or online training about quality support as defined inumbc.edu/go/ticketrubric;
Respond to all work related communications in a timely manner;
Escalate urgent problems to the Full-Time staff, as appropriate.
Required Skills and Experience
Demonstrated ability to effectively communicate by phone or in person.
Demonstrated writing ability.
Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
Demonstrated analytical and troubleshooting skills.
Ability & willingness to learn coupled with clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.
Due to an unforeseen logistical issue, Blackboard has moved this event to October 20. We apologize for any inconvenience this may cause and look forward to seeing you in October.
Blackboard is going on tour and coming to the Baltimore area for a free teaching & learning day! This event is an official stop on the national Bb on Tour.
Hosted by Towson University, this event will take place on Wednesday, October 20. [original date: September 17]
The agenda highlights include:
Register for free today! We look forward to seeing you!
]]>Beginning in September, Instructional Technology & New Media is launching a series called "Instructional Technology of the Month". This series will highlight an instructional technology supported by our office that can enhance teaching and learning both in the classroom and online. The first spotlight will be posted next week and will feature the Blackboard Grade Center. Stay tuned.....
Bb course shells for FA2014 were created on July 12, 2014 on the Bb production server at http://blackboard.umbc.edu. Enrollments for FA2014 courses will continue to be updated daily. Bb shells are available for all courses (designated as lecture, lab, field or discussion) listed in the UMBC Schedule of Classes (SOC), provided that there is an instructor of record listed. The addition of new course sections and/or instructors will result in new Bb shells being automatically generated each morning. Student enrollment in Bb will continue to mirror the official registration in SA, and will update hourly.
If you are an instructor, and your name is not associated with the course you are teaching in the SOC, please see your departmental scheduling coordinator to get that issue resolved. Once you are listed in the SOC, your Bb course shell will be created automatically.
Note: