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<NewsItem contentIssues="true" id="45779" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/45779">
<Title>Blackboard Down for Maintenance 7 AM on 8/21</Title>
<Tagline>The UMBC Blackboard server will be down 7 AM Thurs 8/21</Tagline>
<Body>
<![CDATA[
    <div class="html-content">
    <span>The UMBC Blackboard server will be down beginning at 7 AM on Thursday, 8/21.  This downtime is outside of the </span><a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/blackboard_week.html" rel="nofollow external" class="bo">regularly scheduled maintenance window</a><span> but is necessary for DoIT staff to perform </span><span>essential upgrades, including patches and fixes. Please be sure to save or submit any work before this time. Any unsaved or unsubmitted work will immediately be lost when the system shuts down.</span><div><br></div>
    <div>After Blackboard is back online, please clear your Internet browser cache and cookies before logging in. Step-by-step instructions are on <a href="https://wiki.umbc.edu/x/gIAc" rel="nofollow external" class="bo">https://wiki.umbc.edu/x/gIAc</a>
    </div>
    </div>
]]>
</Body>
<Summary>The UMBC Blackboard server will be down beginning at 7 AM on Thursday, 8/21.  This downtime is outside of the regularly scheduled maintenance window but is necessary for DoIT staff to...</Summary>
<Website>http://doit.umbc.edu/</Website>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Mon, 18 Aug 2014 11:07:43 -0400</PostedAt>
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<NewsItem contentIssues="false" id="45748" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/45748">
<Title>AD network share drive downtime this Friday at 6:00pm</Title>
<Body>
<![CDATA[
    <div class="html-content">
    <span>As part of our continuing commitment to security the servers that provide the department network shared drives need to be taken down so the operating system can be upgraded and patched.</span><br><br><span>This Friday, August 15th at 6:00pm, these servers will be taken off-line. This will impact connectivity to the network shared drives with letters H: and P:. Connectivity to these shared drives should be fully restored by </span><span>10:00pm</span><span> that evening. While there is no action required for end users, people may want to reboot their machine Monday morning to ensure all the drive mappings reconnect properly.</span>
    </div>
]]>
</Body>
<Summary>As part of our continuing commitment to security the servers that provide the department network shared drives need to be taken down so the operating system can be upgraded and patched.  This...</Summary>
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<PostedAt>Wed, 13 Aug 2014 16:54:39 -0400</PostedAt>
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<NewsItem contentIssues="false" id="45742" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/45742">
<Title>LDAP-master and webadmin downtime on 8/21/2014</Title>
<Body>
<![CDATA[
    <div class="html-content">Hello all.<div><br></div>
    <div>On Thursday, August 21st starting at 2pm LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be unavailable.  Account authentication and logins will not be affected during this downtime.  <div><br></div>
    <div>The maintenance window will allow staff to apply needed security and application updates.  The outage window is expected to last two hours with services being restored by 4pm on Thursday, August 21st.  <div><br></div>
    <div>During the outage window account creations will be queued and then processed upon restoration of services.  If you have any questions or concerns, please contact our Technology Support Center at x53838.</div>
    <div><br></div>
    <div>Thanks!</div>
    </div>
    </div>
    </div>
]]>
</Body>
<Summary>Hello all.    On Thursday, August 21st starting at 2pm LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be...</Summary>
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<PostedAt>Wed, 13 Aug 2014 10:55:37 -0400</PostedAt>
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<NewsItem contentIssues="false" id="45685" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/45685">
<Title>Server Patching Friday August 22nd</Title>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>As part of our ongoing commitment to security, the Unix Infrastructure will be conducting its quarterly patching of systems.  While many of the systems will be patched without any service disruption, there are several systems which require the downtime of key services.  The schedule below outlines which key services will be offline and for how long.</span></p>
    <br><p><span>Friday August 22nd, 6pm to 12am</span></p>
    <ul>
    <li><p><span>Access to Cyrus and UMBC Webmail (accounts not migrated to UMBC Gmail) </span></p></li>
    <ul>
    <li><p><span>All mail will be queued up and delivered after the server is patched</span></p></li>
    <li><p><span>Expected to be unreachable from 6pm to 8pm</span></p></li>
    </ul>
    <li><p><span>myUMBC lite page will be up resulting in reduced myUMBC functionality</span></p></li>
    <li><p><span>The sites (wordpress) web hosting environment will be unreachable </span></p></li>
    <li><p><span>The new web hosting environment will be down (pages will be available but any database calls will not work)</span></p></li>
    <li><p><span>All HFS (user) servers will be offline</span></p></li>
    <li><p><span>Student mySQL databases will be offline</span></p></li>
    </ul>
    <ul>
    <li><p><span>RT will be down (expected to be down 6pm to 8pm)</span></p></li>
    <li><p><span>Userpages will be unavailable</span></p></li>
    <li><p><span>Wiki will be unavailable</span></p></li>
    <li><p><span>License5 will be down (</span><span>autodesk, cadence, </span><span>idl, </span><span>schrodinger, xilinx, mathematica)</span></p></li>
    <li><p><span>Student mySQL databases will be offline</span></p></li>
    <li><p><span>Perseus will be unavailable</span></p></li>
    </ul>
    <br><p><span>There will be no data loss during the outage and no user action is required prior to the downtime. If you have any questions or concerns, please contact the Technology Support Center at x53838.</span></p>
    <br></span></div>
]]>
</Body>
<Summary>As part of our ongoing commitment to security, the Unix Infrastructure will be conducting its quarterly patching of systems.  While many of the systems will be patched without any service...</Summary>
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<PostedAt>Tue, 05 Aug 2014 16:36:55 -0400</PostedAt>
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<NewsItem contentIssues="true" id="45662" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/45662">
<Title>DoIT's Technology Support Center Now Hiring</Title>
<Tagline>Are you looking for a job this Fall? Come work for us!</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall semester. Please see our job description below and visit our job posting on </span><span><a href="careers.umbc.edu/umbcworks" rel="nofollow external" class="bo">UMBCworks</a></span><span> to apply.</span></p>
    <div><br></div>
    <div>We're looking, specifically, for students who are able to work between the hours below:</div>
    <div><ul>
    <li>Mondays: 8AM-4PM</li>
    <li>Tuesdays: 8AM-8PM</li>
    <li>Wednesdays: 8AM-4PM</li>
    <li>Thursdays: 8AM-8PM</li>
    <li>Fridays: 8AM-2PM</li>
    </ul></div>
    <hr>
    <h2><span>TSC Student Consultant Job Description</span></h2>
    <br><p><span>Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide-range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.</span></p>
    <div><br></div>
    <br><p><span>Responsibilities include, but are not limited to the following:</span></p>
    <br><ul><li><p><span>Provide technical assistance to users by phone, online and in person;</span></p></li></ul>
    <ul>
    <li><p><span>Answer TSC phones in a professional and courteous manner;</span></p></li>
    <li><p><span>Create, update and resolve tickets in the Request Tracker (RT) ticketing system;</span></p></li>
    <li><p><span>Create, update, suggest and recommend relevant FAQ articles to users (</span><a href="http://www.umbc.edu/faq)" rel="nofollow external" class="bo"><span>www.umbc.edu/faq</span></a><span>);</span></p></li>
    <li><p><span>Provide direct assistance to users on technical issues they cannot easily resolve on their own;</span></p></li>
    <li><p><span>Complete in-person or online training about quality support as defined in</span><a href="http://umbc.edu/go/ticketrubric" rel="nofollow external" class="bo"><span>umbc.edu/go/ticketrubric</span></a><span>;</span></p></li>
    <li><p><span>Respond to all work related communications in a timely manner;</span></p></li>
    <li><p><span>Escalate urgent problems to the Full-Time staff, as appropriate.</span></p></li>
    </ul>
    <br><p><span>Required Skills and Experience</span></p>
    <br><ul>
    <li><p><span>Demonstrated ability to effectively communicate by phone or in person.</span></p></li>
    <li><p><span>Demonstrated writing ability.</span></p></li>
    <li><p><span>Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.</span></p></li>
    <li><p><span>Demonstrated analytical and troubleshooting skills.</span></p></li>
    <li><p><span>Ability &amp; willingness to learn coupled with clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.</span></p></li>
    </ul></span></div>
]]>
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<Summary>The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall semester. Please see our job description below and visit our job posting on UMBCworks to apply....</Summary>
<Website>http://doit.umbc.edu/tsc/</Website>
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<PostedAt>Mon, 04 Aug 2014 10:47:23 -0400</PostedAt>
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<NewsItem contentIssues="false" id="45357" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/45357">
<Title>Departmental shared drive downtime this Friday at 6:00pm</Title>
<Body>
<![CDATA[
    <div class="html-content">
    <span>As part of our continuing commitment to security the servers that provide the department network shared drives need to be taken down so the operating system can be upgraded and patched.</span><br><br><span>This Friday, July 18th at 6:00pm, these servers will be taken off-line. This will impact connectivity to all network shared drives with letters I: through Z: with the exception of the P: (Peoplesoft) drive. Connectivity to the shared drives should be fully restored by 10:00pm that evening. While there is no action required for end users, people may want to reboot their machine Monday morning to ensure all the drive mappings reconnect properly.</span><br><br><span>If you have any questions, please feel free to contact me.</span><br><br><span>Thank you,</span><br><br><span>Damian Doyle</span>
    </div>
]]>
</Body>
<Summary>As part of our continuing commitment to security the servers that provide the department network shared drives need to be taken down so the operating system can be upgraded and patched.  This...</Summary>
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<NewsItem contentIssues="true" id="45324" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/45324">
<Title>Fall Blackboard Drop-in Hours</Title>
<Tagline>Swing-by &amp; discover new ways to engage your students online!</Tagline>
<Body>
<![CDATA[
    <div class="html-content">To support faculty ongoing Blackboard support needs,  DoIT will be offering additional weekly drop-in hours beginning Wednesday, August 20. A DoIT staff member will be available to work one-on-one with users who show up during the designated times.<br><br>Drop-In sessions will focus on one of the many tools we support, including the following:<br><ul>
    <li><a href="https://wiki.umbc.edu/display/faq/Tips+for+Faculty+-+About+the+Grade+Center" rel="nofollow external" class="bo">Grade Center</a></li>
    <li><a href="http://doit.umbc.edu/itnm/managing-content/" rel="nofollow external" class="bo">Adaptive Release</a></li>
    <li><a href="https://wiki.umbc.edu/display/faq/Blackboard+Collaborate" rel="nofollow external" class="bo">Collaborate</a></li>
    <li><a href="https://wiki.umbc.edu/display/faq/Camtasia+Relay" rel="nofollow external" class="bo">Camtasia Relay </a></li>
    </ul>Given variation in user needs and scheduling, the Drop-In format will be as follows:<br><ol>
    <li>
    <strong>Orientation</strong> (5 minutes): A quick overview of what the tool does. If all you want is a demo, come early.</li>
    <li>
    <strong>Recommendations</strong> (10 minutes): 1-2 tips based on our observations from providing faculty support, as well identification of effective practices  and practitioners.</li>
    <li>
    <strong>Q &amp; A</strong> (40 minutes): This is your time. What do you want to know? What's a problem you'd like to solve or a new opportunity you'd like to explore?</li>
    </ol>In addition to the F2F sessions, DoIT will also offer virtual drop-in sessions using Blackboard's web-conferencing tool, <a href="https://wiki.umbc.edu/display/faq/Blackboard+Collaborate?src=search" rel="nofollow external" class="bo">Collaborate</a>. Any faculty members with Bb questions may participate in these online sessions between 12:00 – 1:00 PM on the appointed Wednesday by visiting the following link: <a href="www.umbc.edu/go/collaborate" rel="nofollow external" class="bo">www.umbc.edu/go/collaborate</a><a href="http://my.umbc.edu/groups/doit/events/24774" rel="nofollow external" class="bo"><br></a><ul>
    <li><a href="http://my.umbc.edu/groups/doit/events/24774" rel="nofollow external" class="bo">Wednesday, August 20: ENG 025</a></li>
    <li><a href="http://my.umbc.edu/groups/doit/events/24780" rel="nofollow external" class="bo">Wednesday, August 27: Virtual Session</a></li>
    <li><a href="http://my.umbc.edu/groups/doit/events/24775" rel="nofollow external" class="bo">Wednesday, September 3: ENG 025</a></li>
    <li><a href="http://my.umbc.edu/groups/doit/events/24781" rel="nofollow external" class="bo">Wednesday, September 10: Virtual Session</a></li>
    <li><a href="http://my.umbc.edu/groups/doit/events/24776" rel="nofollow external" class="bo">Wednesday, September 17: ENG 025</a></li>
    <li><a href="http://my.umbc.edu/groups/doit/events/24782" rel="nofollow external" class="bo">Wednesday, September 24: Virtual Session</a></li>
    <li><a href="http://my.umbc.edu/groups/doit/events/24777" rel="nofollow external" class="bo">Wednesday, October 1: ENG 025</a></li>
    <li><a href="http://my.umbc.edu/groups/doit/events/24783" rel="nofollow external" class="bo">Wednesday, October 8: Virtual Session</a></li>
    <li><a href="http://my.umbc.edu/groups/doit/events/23188" rel="nofollow external" class="bo">Wednesday, October 22: Virtual Session</a></li>
    <li><a href="http://my.umbc.edu/groups/doit/events/24779" rel="nofollow external" class="bo">Wednesday, October 29: ENG 025</a></li>
    </ul>
    <p>Please note that these are not formal Blackboard training classes. Additional dates and times may be added as demand warrants. </p>
    </div>
]]>
</Body>
<Summary>To support faculty ongoing Blackboard support needs,  DoIT will be offering additional weekly drop-in hours beginning Wednesday, August 20. A DoIT staff member will be available to work one-on-one...</Summary>
<Website>http://doit.umbc.edu/itnm/</Website>
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<NewsItem contentIssues="true" id="45172" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/45172">
<Title>DoIT Welcomes Two New Instructional Technology Specialists</Title>
<Tagline>Bielak and Hawken to start on 7/7</Tagline>
<Body>
<![CDATA[
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    <p><span>It is with great pleasure and excitement that I introduce and welcome both Holly Bielak and Mariann Hawken to DoIT's Instructional Technology &amp; New Media (ITNM) group. Mariann and Holly join <a href="http://my.umbc.edu/groups/doit/news/31498" rel="nofollow external" class="bo">Tom Penniston</a> as Instructional Technology Specialists in our office.</span></p>
    <br><p><span>Holly (pictured at left) comes to us from Coppin State University where she served as an Instructional Technologist and Trainer and provided assistance and support to faculty, staff and students regarding the use of technology in the classroom and workplace. She also brings experience in the classroom as an adjunct instructor in Information Technology and Education as well as both Blackboard administration and training experience. Holly earned her Bachelor of Arts in American Studies here at UMBC, her Master of Education in Instructional Technology at the University of Maryland University College, and is currently pursuing her Doctor of Philosophy in Instructional Design for Online Learning at Capella University.</span></p>
    <br><p><span>Mariann brings with her from Bowie State University over 14 years of experience working with both graduate and undergraduate faculty to effectively integrate technology into the curriculum and the classroom. She has supported traditional, hybrid, and fully online course design and development and has been selected as a Blackboard MVP by the company for her expertise, experience, and use of best practices with the learning management system. Mariann has also served as an adjunct instructor in English and Communications and has two master’s degrees from the University of Maryland University College: a Master of Education in Instructional Technology and a Master of Distance Education in Teaching &amp; Training.</span></p>
    <br><br><p><span>Please join me in welcoming both Holly and Mariann to the UMBC family.</span></p>
    <br><p><span>Sincerely,</span></p>
    <br><p><span>Sherri Braxton-Lieber</span></p>
    <p><span>Director of Instructional Technology</span></p>
    <p><span>UMBC Division of Information Technology (DoIT)</span></p>
    <br>
    </div>
]]>
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<Summary>It is with great pleasure and excitement that I introduce and welcome both Holly Bielak and Mariann Hawken to DoIT's Instructional Technology &amp; New Media (ITNM) group. Mariann and Holly join...</Summary>
<Website>http://doit.umbc.edu/itnm/</Website>
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<PostedAt>Mon, 30 Jun 2014 12:42:47 -0400</PostedAt>
<EditAt>Mon, 16 Feb 2015 12:29:56 -0500</EditAt>
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<NewsItem contentIssues="false" id="45169" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/45169">
<Title>Campus wiki downtime early on 7/2/2014</Title>
<Body>
<![CDATA[
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    <div>On Wednesday, July 2nd starting at 6:30am the campus wiki will be offline.  This is to replace some failed hardware on the system that runs the wiki.</div>
    <div>
    <br>This outage is expected to last one hour, with service restored by 7:30am on Wednesday, July 2nd.</div>
    <div><br></div>
    <div>During the outage, the campus wiki will be inaccessible.  If you have any questions or concerns, please contact our Technology Support Center at x53838.</div>
    <div><br></div>
    </div>
]]>
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<Summary>On Wednesday, July 2nd starting at 6:30am the campus wiki will be offline.  This is to replace some failed hardware on the system that runs the wiki.   This outage is expected to last one hour,...</Summary>
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<PostedAt>Mon, 30 Jun 2014 10:40:12 -0400</PostedAt>
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<NewsItem contentIssues="false" id="45051" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/45051">
<Title>Campus webmail to be upgraded on June 19th</Title>
<Tagline>This will not affect UMBC Google mail (Gmail) users</Tagline>
<Body>
<![CDATA[
    <div class="html-content">
    <p><span>On Thursday, June 19th at 7am, DoIT will be performing an upgrade of the campus webmail environment for our dedicated Cyrus mail servers. The current webmail environment is out of date on both the hardware and software. There will be a brief outage to transition to the new server and no data will be lost during this upgrade.  Anyone logged into webmail prior to 7am will need to restart their browser and login again once the upgrade is completed.  Users of Cyrus webmail will notice a more refined interface with new colors as well as some icons that have shifted location.  </span></p>
    <p><span><br>Anyone wishing to try out the new Cyrus webmail environment is encouraged to login at </span><a href="http://webmail2.umbc.edu/" rel="nofollow external" class="bo"></a><a href="https://webmail2.umbc.edu/" rel="nofollow external" class="bo">https://webmail-dev.core.umbc.edu</a>. If you have any questions or concerns, please contact the <a href="http://doit.umbc.edu/tsc" rel="nofollow external" class="bo">Technology Support Center</a> <span>at x53838.</span></p>
    <br><p><span>Note: This campus webmail upgrade will not impact users who have migrated their email to Google.  </span></p>
    </div>
]]>
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<Summary>On Thursday, June 19th at 7am, DoIT will be performing an upgrade of the campus webmail environment for our dedicated Cyrus mail servers. The current webmail environment is out of date on both the...</Summary>
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