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<NewsItem contentIssues="false" id="11307" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/11307">
<Title>Resolved: Slow RT (Request Tracker) Performance</Title>
<Body>
<![CDATA[
    <div class="html-content">
    <strong>UPDATE</strong>
    
    DoIT staff have identified an issue with the system storage which has been fixed. Please contact DoIT if you are still experiencing the slowness identified earlier today.
    <hr>
    DoIT has received several reports of sluggish performance of the <a href="http://my.umbc.edu/help" rel="nofollow external" class="bo">RT (Request Tracker) ticketing system</a>. Initial attempts to adjust the system memory resources have not been successful, so DoIT staff members are exploring possible hardware issues. 
    
    The Technology Support Center (TSC) can still be reached at 410.455.3838, but RT's current issues will affect the TSC staff's ability to update existing tickets. Meanwhile, several IT-related frequently asked questions (FAQs) are available from the myUMBC help menu or directly at <a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo">www.umbc.edu/faq</a>.
    
    DoIT will update the campus when we know more.</div>
]]>
</Body>
<Summary>UPDATE  DoIT staff have identified an issue with the system storage which has been fixed. Please contact DoIT if you are still experiencing the slowness identified earlier today.   DoIT has...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/01/rt_request_trac.html</Website>
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<Tag>general</Tag>
<Tag>news</Tag>
<Tag>rt</Tag>
<Group token="doit">Division of Information Technology (DoIT)</Group>
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<PostedAt>Tue, 17 Jan 2012 10:43:00 -0500</PostedAt>
<EditAt>Tue, 17 Jan 2012 10:43:00 -0500</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="11182" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/11182">
<Title>SP2012 Blackboard Drop-in Sessions</Title>
<Body>
<![CDATA[
    <div class="html-content">DoIT is offering drop in Blackboard Drop-in sessions to assist and help faculty prepare for the spring semester
    
    The following drop in sessions will be held in Engineering 025. A DoIT staff member will be available to work one-on-one with with users who show up during the designated times. Please note that this is not a formal Blackboard training class.  Users may show up or leave at any point during these sessions.
    
    Additional dates and times may be added as demand warrants.</div>
]]>
</Body>
<Summary>DoIT is offering drop in Blackboard Drop-in sessions to assist and help faculty prepare for the spring semester  The following drop in sessions will be held in Engineering 025. A DoIT staff member...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/01/sp2012_blackboa.html</Website>
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<Tag>blackboard</Tag>
<Tag>hybrid</Tag>
<Tag>teaching-and-learning</Tag>
<Group token="doit">Division of Information Technology (DoIT)</Group>
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<PostedAt>Mon, 09 Jan 2012 13:31:22 -0500</PostedAt>
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<NewsItem contentIssues="false" id="11044" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/11044">
<Title>SP2012 Bb Courses Auto Created and Enrolled</Title>
<Body>
<![CDATA[
    <div class="html-content">Following yesterday's <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/12/wt2012_bb_cours.html" rel="nofollow external" class="bo">announcement</a> of a new "<a href="http://library.blackboard.com/ref/df5b20ed-ce8d-4428-a595-a0091b23dda3/Content/_admin_server_backup/backup_snap_about_snapshot_tool.htm" rel="nofollow external" class="bo">snapshot</a>" data synchronization process between SA and Blackboard, DoIT reports that a Bb course shell has been auto created and enrolled for all Spring 2012 courses in the Schedule of Classes. As previously <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/12/wt2012_bb_cours.html" rel="nofollow external" class="bo">announced</a>, all Bb course shell enrollments are being updated daily at 9 a.m., pending further development and testing of the new process.
    
    <strong>Reminder</strong>: All Bb course shells are unavailable (to students) until the instructor of record <a href="https://wiki.umbc.edu/x/VoAc" rel="nofollow external" class="bo">makes the course available</a>. 
    
    If you have questions or concerns not addressed by this update, please consult the specific <a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo">Blackboard Help</a> section of the <a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo">IT support FAQs</a> or submit a Request Tracker (RT) ticket via the <a href="http://my.umbc.edu/help" rel="nofollow external" class="bo">myUMBC Help menu</a> or directly at <a href="http://rt.umbc.edu" rel="nofollow external" class="bo">http://rt.umbc.edu</a>.
    
    Sincerely,
    
    John Fritz
    Asst. VP, Instructional Technology &amp; New Media
    UMBC Div. of Information Technology (DoIT)</div>
]]>
</Body>
<Summary>Following yesterday's announcement of a new "snapshot" data synchronization process between SA and Blackboard, DoIT reports that a Bb course shell has been auto created and enrolled for all Spring...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/12/sp2012_bb_cours.html</Website>
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<Tag>blackboard</Tag>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Thu, 29 Dec 2011 09:12:59 -0500</PostedAt>
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<NewsItem contentIssues="false" id="11038" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/11038">
<Title>WT2012 Bb Courses Enrolled Daily at 9 a.m., For Now</Title>
<Body>
<![CDATA[
    <div class="html-content">To resolve <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/12/doit_reports_is.html" rel="nofollow external" class="bo">reported issues</a> with Winter and Spring 2012 Blackboard courses, DoIT has successfully tested Blackboard's "<a href="http://library.blackboard.com/ref/df5b20ed-ce8d-4428-a595-a0091b23dda3/Content/_admin_server_backup/backup_snap_about_snapshot_tool.htm" rel="nofollow external" class="bo">snapshot</a>" process for automatically creating and enrolling all UMBC Bb courses based on updates to the Student Administration (SA) system. As a result, all Winter 2012 Bb course enrollments have been updated today, and will continue to be updated at 9 a.m.</div>
]]>
</Body>
<Summary>To resolve reported issues with Winter and Spring 2012 Blackboard courses, DoIT has successfully tested Blackboard's "snapshot" process for automatically creating and enrolling all UMBC Bb courses...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/12/wt2012_bb_cours.html</Website>
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<Tag>blackboard</Tag>
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<Tag>news</Tag>
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<PostedAt>Wed, 28 Dec 2011 09:42:44 -0500</PostedAt>
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<NewsItem contentIssues="false" id="11030" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/11030">
<Title>DoIT Reports Issues Creating WT &amp; SP 2012 Bb Courses</Title>
<Body>
<![CDATA[
    <div class="html-content">While the campus Blackboard server was <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/12/blackboard_lear.html" rel="nofollow external" class="bo">successfully upgraded</a> on Friday, December 23, DoIT has encountered issues with the planned auto-creation of Winter and Spring 2012 Bb course shells. We are still investigating the issue, but as of today here is a status update:</div>
]]>
</Body>
<Summary>While the campus Blackboard server was successfully upgraded on Friday, December 23, DoIT has encountered issues with the planned auto-creation of Winter and Spring 2012 Bb course shells. We are...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/12/doit_reports_is.html</Website>
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<Tag>blackboard</Tag>
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<Tag>news</Tag>
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<PostedAt>Mon, 26 Dec 2011 20:07:43 -0500</PostedAt>
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<NewsItem contentIssues="false" id="11015" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/11015">
<Title>Blackboard Learn 9.1 SP 6 Upgrade Completed</Title>
<Body>
<![CDATA[
    <div class="html-content">The <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/10/1222_bb_upgrade_1.html" rel="nofollow external" class="bo">scheduled upgrade</a> for the Blackboard Learn 9.1 system was completed at approximately 2:30 pm on Friday, Dec. 23, and the system was made available to the campus community at that time.
    
    We thank you for your patience during this scheduled downtime.</div>
]]>
</Body>
<Summary>The scheduled upgrade for the Blackboard Learn 9.1 system was completed at approximately 2:30 pm on Friday, Dec. 23, and the system was made available to the campus community at that time.  We...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/12/blackboard_lear.html</Website>
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<Tag>hybrid</Tag>
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<PostedAt>Fri, 23 Dec 2011 14:22:13 -0500</PostedAt>
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<NewsItem contentIssues="false" id="10960" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/10960">
<Title>Innovative Course Design Using Digital Stories</Title>
<Tagline>Erickson School of Aging Partners with New Media Studio</Tagline>
<Body>
<![CDATA[
    <div class="html-content">A partnership between the Office of Undergraduate Education, Erickson School of Aging, and DoIT's New Media Studio resulted in a introductory course that connected students with residents of the Charlestown retirement community. <br><br>Students in the course, mostly freshmen and first-semester transfer students were paired with Charlestown residents to produce a digital story capturing a life lesson learned. As part of this effort, students were taught the technology skills necessary to produce a digital story. <br><br>On December 13th, at the Library Gallery, there was a screening of the stories. For information on that event visit the <a href="http://www.baltimoresun.com/explore/baltimorecounty/news/ph-ca-at-umbc-charlestown-1221-20111218,0,2082945.story" rel="nofollow external" class="bo">Baltimore Sunpapers story</a>, <br><br>To date there have been almost 50 digital stories produced with Charlestown. Scroll down to the bottom of the link below to view the stories from this fall:<br><a href="http://www.umbc.edu/oit/newmedia/studio/digitalstories/ctds.php" rel="nofollow external" class="bo">http://www.umbc.edu/oit/newmedia/studio/digitalstories/ctds.php</a><br><br>For information on the Erickson School of Aging, visit the url: <a href="http://erickson.umbc.edu/" rel="nofollow external" class="bo">http://erickson.umbc.edu/</a><br><br><br><br><br>
    </div>
]]>
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<Summary>A partnership between the Office of Undergraduate Education, Erickson School of Aging, and DoIT's New Media Studio resulted in a introductory course that connected students with residents of the...</Summary>
<Website>http://www.umbc.edu/oit/newmedia/studio/digitalstories/ctds.php</Website>
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<PostedAt>Wed, 21 Dec 2011 08:03:26 -0500</PostedAt>
<EditAt>Wed, 21 Dec 2011 09:07:06 -0500</EditAt>
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<NewsItem contentIssues="false" id="10935" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/10935">
<Title>DoIT Closed 12/24/11 to 1/2/12</Title>
<Body>
<![CDATA[
    <div class="html-content">The Division of Information Technology (DoIT) will be closed during the campus holiday break from December 24, 2011 to January 2, 2012. During this time, the 24/7 lab in Engineering 021 can be accessed with a valid Campus ID card. In addition, DoIT staff will remotely monitor and support (via an <a href="http://rt.umbc.edu" rel="nofollow external" class="bo">RT ticket </a>) any issues related to the December 22 Blackboard <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/12/reminder_to_fa2.html" rel="nofollow external" class="bo">upgrade</a> and subsequent auto-creation of Winter and Spring 2012 course shells.</div>
]]>
</Body>
<Summary>The Division of Information Technology (DoIT) will be closed during the campus holiday break from December 24, 2011 to January 2, 2012. During this time, the 24/7 lab in Engineering 021 can be...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/12/doit_closed_122.html</Website>
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<PostedAt>Mon, 19 Dec 2011 15:48:21 -0500</PostedAt>
<EditAt>Mon, 19 Dec 2011 15:48:21 -0500</EditAt>
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<NewsItem contentIssues="false" id="10903" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/10903">
<Title>Blackboard Acknowledges Delay in Processing of Safe...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Blackboard Acknowledges Delay in Processing of Safe Assign Reports<strong>UPDATE:</strong> Blackboard <a href="http://www.umbc.edu/blogs/oit-news/SA3.pdf" rel="nofollow external" class="bo">released a final support bulletin</a> on Friday, December 23, regarding the performance of Safe Assign.   They report that all of the backlogged papers have been processed and that processing times are back to normal (24-48 hours).  If instructors have papers without SA reports generated in 48 hours, it is possible that the papers are corrupted, and Blackboard suggests that they should now resubmit those papers.
    ----------------------
    
    
    <strong>UPDATE: </strong> Blackboard <a href="http://www.umbc.edu/blogs/oit-news/Bbsupport2.pdf" rel="nofollow external" class="bo">released an updated support bulletin</a> on Monday, December 19, regarding the performance of Safe Assign.  Though new submissions are on the decline, there is still a significant delay in processing papers, and faculty should expect reports within 3-5 days. As previously announced, they request that papers not be resubmitted unless they have verified that an error with them has occurred.
    ----------------------
    
    On Wednesday, December 14, <a href="http://www.umbc.edu/blogs/oit-news/Blackboard%20Support%20Bulletin%20-%20SA.pdf" rel="nofollow external" class="bo">Blackboard released a support bulletin</a> that provided an update on the Safe Assign paper processing delay that has happened over the past several weeks.  They confirmed that there is still a global backlog of papers waiting to be processed, and that reports will take 3-5 days to generate.   They reiterate that the worst thing instructors or students can do is to resubmit a paper, as that will move the paper to the back of the processing queue.  If you have papers that have not received Originality Reports within 5 days of their submission date, please submit an<a href="https://my.umbc.edu/help" rel="nofollow external" class="bo"> RT ticket </a>and include your name, the Bb course, the specific assignment, and the paper ID.
    
    Thank you for your patience.</div>
]]>
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<Summary>Full Title: Blackboard Acknowledges Delay in Processing of Safe Assign ReportsUPDATE: Blackboard released a final support bulletin on Friday, December 23, regarding the performance of Safe Assign....</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/12/blackboard_ackn.html</Website>
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<PostedAt>Thu, 15 Dec 2011 15:26:01 -0500</PostedAt>
<EditAt>Thu, 15 Dec 2011 15:26:01 -0500</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="10669" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/10669">
<Title>UMBC Blackboard Update: WT2012</Title>
<Body>
<![CDATA[
    <div class="html-content">UMBC Blackboard update is provided by the Division of Information Technology for students, faculty and staff using Blackboard at UMBC. If you have questions or need help, please consult the <a href="https://wiki.umbc.edu/display/faq/Blackboard" rel="nofollow external" class="bo">Blackboard Help tab</a> inside Blackboard or directly at <a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo">www.umbc.edu/blackboard/help</a>. You  can also contact the Technology Support Center (formerly the Help Desk) at 410.455.3838 or submit an RT (Request Tracker) ticket via the <a href="https://my.umbc.edu/go/request-help" rel="nofollow external" class="bo">myUMBC Help menu</a> or directly at <a href="http://rt.umbc.edu" rel="nofollow external" class="bo">http://rt.umbc.edu</a>.
    
    <strong>HEADLINES</strong>
    
    1. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/12/reminder_to_fa2.html" rel="nofollow external" class="bo">Reminder to FA2011 Faculty to Download Bb Gradebook, Bb Upgrade on 12/22</a>
    2. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/12/blackboard_coll.html" rel="nofollow external" class="bo">Blackboard Collaborate Replacing Wimba</a>
    3. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/11/course_redesign.html" rel="nofollow external" class="bo">Course Redesign/ Hybrid Course Redesign Workshop, 1/20</a>
    4. <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/11/fyi_educause_mi_3.html" rel="nofollow external" class="bo">FYI: EDUCAUSE Mid-Atlantic Regional Conference 1/11 – 1/13</a>
    5. <a href="http://www.umbc.edu/blogs/digitalstories/2011/10/umbc_digital_storytelling_work.html" rel="nofollow external" class="bo">FYI: 1/18 - 1/20 Digital Storytelling Workshop</a>
    </div>
]]>
</Body>
<Summary>UMBC Blackboard update is provided by the Division of Information Technology for students, faculty and staff using Blackboard at UMBC. If you have questions or need help, please consult the...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/12/umbc_blackboard_10.html</Website>
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<PostedAt>Mon, 05 Dec 2011 05:43:09 -0500</PostedAt>
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