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<NewsItem contentIssues="true" id="3471" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/3471">
<Title>Digital Storytelling Workshop for Faculty, Jan. 19-21 2011</Title>
<Body>
<![CDATA[
    <div class="html-content">
    <p><img src="http://www.umbc.edu/oit/newmedia/studio/digitalstories/photos/dsw09c.jpg" width="242" height="181" style="max-width: 100%; height: auto;">A three-day digital storytelling workshop for faculty will be held at UMBC on January 19, 20 and 21, 2011.  Staff from the UMBC’s New Media Studio will conduct the workshop, during which participants will learn about the digital storytelling process while creating their own personal story.  
    </p>
    <p>Bringing together writing, photography and audio, the digital storytelling process facilitates the telling of personal and reflective stories in the form of digital movies. Through the process of producing their own digital stories over a three-day period, workshop participants gain insight into potential application of this approach in their own teaching. <a href="http://www.umbc.edu/blogs/digitalstories/2010/01/faculty_digital_storytelling_w.html" rel="nofollow external" class="bo">Here are samples from last years’s workshop.</a></p>
    <p>There are a limited number of seats available for faculty from other area institutions.  The fee for non-UMBC faculty will be $500.
      If you are interested in reserving a seat please contact Bill Shewbridge at <a href="mailto:shewbrid@umbc.edu" rel="nofollow external" class="bo">shewbrid@umbc.edu</a> .   Preference will be given to those who have not taken one of our workshops before, however alumni are welcome to join us if space is available.
    </p>
    </div>
]]>
</Body>
<Summary>A three-day digital storytelling workshop for faculty will be held at UMBC on January 19, 20 and 21, 2011.  Staff from the UMBC’s New Media Studio will conduct the workshop, during which...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/11/digital_storyte_2.html</Website>
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<Tag>new-media-studio</Tag>
<Group token="doit">Division of Information Technology (DoIT)</Group>
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<PostedAt>Tue, 09 Nov 2010 20:43:39 -0500</PostedAt>
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<NewsItem contentIssues="false" id="3295" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/3295">
<Title>Partial mail service interruption 11:35am - 12:10pm...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Partial mail service interruption 11:35am - 12:10pm Fri 10/29/2010Today at 11:35am, ms1, one of our seven back-end mail servers, became unresponsive.  We were able to get it back in service by 12:10pm.  All mail sent to accounts located on this server were spooled during the outage, and have since been delivered.  
    
    This outage only effected those whose mailboxes reside on this particular server, not accounts on one of the other six servers, or those using UMBC Gmail.
    
    We apologize for the inconvenience,</div>
]]>
</Body>
<Summary>Full Title: Partial mail service interruption 11:35am - 12:10pm Fri 10/29/2010Today at 11:35am, ms1, one of our seven back-end mail servers, became unresponsive.  We were able to get it back in...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/partial_mail_se.html</Website>
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<PostedAt>Fri, 29 Oct 2010 13:23:47 -0400</PostedAt>
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<NewsItem contentIssues="false" id="3292" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/3292">
<Title>Urgent Service Outage, Friday, October 29, 2010</Title>
<Body>
<![CDATA[
    <div class="html-content">An urgent service outage is needed today to address performance issues with several campus systems such as Active Directory (AD), Blackboard and Financial Systems. Specifically, these services operate on what is  known as “virtual” servers or dedicated “zones” on a small number of physical servers. 
    
    Over the past four weeks the primary storage arrays for our virtual servers have been experiencing performance issues resulting in occasional failures of various systems. Many of these outages have 
    occurred during the weekend hours when they were less noticeable. Our storage vendor has recommended upgrading these systems immediately to resolve these issues.
    
    The services listed below will be offline Friday, October 29, 2010 between 10 p.m. and 3 a.m. while an updated storage firmware patch is applied.
    
    
    AD services
    
    Network Drives
    
    Network Printing
    
     
    
    Labs
    
    SAS, SPSS licensing
    
    Lab Printing
    
    Lab Profiles and document space (myDocs)
    
    Visually impaired software (JAWS, Zoomtext)
    
     
    
    Departmental
    
    DPET Terminal server
    
    ORL housing app
    
    ORL webserver
    
    ContentDM for Library
    
     
    
    General
    
    Blackboard
    
    Terminal Server
    
    Lenel Door access servers. Doors will continue to work but changes can't be made during this time
    
    Antivirus updates
    
    
    R25
    
    -- 
    Michael Carlin, Ph.D.
    Assistant Vice President
    Infrastructure and Support
    Division of Information Technology
    University of Maryland, Baltimore County</div>
]]>
</Body>
<Summary>An urgent service outage is needed today to address performance issues with several campus systems such as Active Directory (AD), Blackboard and Financial Systems. Specifically, these services...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/urgent_service.html</Website>
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<Tag>general</Tag>
<Group token="doit">Division of Information Technology (DoIT)</Group>
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<PostedAt>Fri, 29 Oct 2010 12:13:17 -0400</PostedAt>
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<NewsItem contentIssues="false" id="3212" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/3212">
<Title>Storage Failure Affects Blackboard</Title>
<Body>
<![CDATA[
    <div class="html-content">Today from approximately noon to 2pm the Blackboard server was unavailable. This was due a controller on a storage array going bad. Unfortunately, the server attached to this storage was Blackboard. We have had some issues with this storage array for the past few weeks. The vendor (Sun) has been actively working with us to analyze logs to identify the root cause of our problems. On Saturday we implemented a temporary fix that appears to have fixed one issue. However, today we had an unrelated hardware failure. We are awaiting word back from Sun but we expect to have them install a new controller sometime this evening. Thank you for your patience.</div>
]]>
</Body>
<Summary>Today from approximately noon to 2pm the Blackboard server was unavailable. This was due a controller on a storage array going bad. Unfortunately, the server attached to this storage was...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/storage_failure_1.html</Website>
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<Tag>blackboard</Tag>
<Group token="doit">Division of Information Technology (DoIT)</Group>
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<PostedAt>Tue, 26 Oct 2010 17:47:50 -0400</PostedAt>
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<NewsItem contentIssues="false" id="3074" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/3074">
<Title>DoIT services unavailable Fri Oct 22nd 10pm-midnight...</Title>
<Body>
<![CDATA[
    <div class="html-content">In order to complete some necessary DoIT storage infrastructure upgrades, the following services will need to be offline (unavailable) from 10pm to midnight on Friday, October 22nd.
    
    - Webmail only (does not effect UMBC Gmail)
    - lists.umbc.edu 
    - Oracle Calendar (does not effect other calendar services)
    - Departmental &amp; Student databases residing on mysql.gl.umbc.edu &amp; mysql1.umbc.edu.
    
    We apologize for the inconvenience.</div>
]]>
</Body>
<Summary>In order to complete some necessary DoIT storage infrastructure upgrades, the following services will need to be offline (unavailable) from 10pm to midnight on Friday, October 22nd.  - Webmail...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/doit_services_u.html</Website>
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<PostedAt>Tue, 19 Oct 2010 09:19:10 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2836" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/2836">
<Title>Bb Known Issue: Email Sent in HTML Format vs. Plain Text</Title>
<Body>
<![CDATA[
    <div class="html-content">Over the past month <a href="http://www.umbc.edu/doit/" rel="nofollow external" class="bo">DoIT </a>has received reports from both faculty and students that emails sent through <a href="http://blackboard.umbc.edu" rel="nofollow external" class="bo">Blackboard</a> contain HTML code.  In some instances users have complained that the embedded code makes the body of the email difficult to read. This format is the default setting in Blackboard, and<a href="http://www.umbc.edu/doit/" rel="nofollow external" class="bo"> DoIT</a> is unable to change this to plain text at the system level.  However, individual users can configure their local mail clients to display incoming email messages in HTML format.  <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=3637396" rel="nofollow external" class="bo">Directions for configuring Webmail to view HTML formatted email</a> have been posted to the <a href="https://wiki.umbc.edu/display/faq/FAQ" rel="nofollow external" class="bo">DoIT Frequently Asked Questions</a> website.</div>
]]>
</Body>
<Summary>Over the past month DoIT has received reports from both faculty and students that emails sent through Blackboard contain HTML code.  In some instances users have complained that the embedded code...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/bb_known_issue.html</Website>
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<Tag>blackboard</Tag>
<Tag>email</Tag>
<Tag>known-issues</Tag>
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<PostedAt>Fri, 01 Oct 2010 17:46:09 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2832" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/2832">
<Title>Reminder: 24/7 Bb Support Now For Students Only</Title>
<Body>
<![CDATA[
    <div class="html-content">
    <strong>UPDATED Dec. 3, 2010:</strong>
    
    DoIT encourages faculty to continue to steer their students to the <a href="http://bbsupport.umbc.edu/" rel="nofollow external" class="bo">24/7 Bb Support Portal</a> as a "first line of defense" for assistance with any technical Blackboard questions.  Typically the questions that students have about Blackboard are less complex than those faculty have, and the <a href="http://bbsupport.umbc.edu/" rel="nofollow external" class="bo">24/7 Bb Support </a>team has been successful in resolving those issues quickly. Based on <a href="http://www.umbc.edu/blogs/oit-news/presidium_metrics_final_summary.pdf" rel="nofollow external" class="bo">a survey conducted this summer</a>, 77% of respondents reported that they were satisfied, or highly satisfied with their 24/7 Bb Support experience, and 85 % would recommend it to others.  Reminding students of this service should help reduce the default technical support role that many faculty end up playing now.
    --------------------
    
    In late August, DoIT <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/doit_announces_2.html" rel="nofollow external" class="bo">announced a change in the way faculty receive Blackboard support</a>. This change was made due to faculty feedback regarding the quality and consistency of support received through the 24/7 Bb Support provided by Presidium.  As of October 1, faculty seeking Bb support should contact the UMBC Help Desk at 455-3838, where they will be routed to UMBC support staff.  After hours, faculty are asked to submit an online request for help through the RT System at <a href="http://rt.umbc.edu" rel="nofollow external" class="bo">http://rt.umbc.edu</a>.  24/7 Support from Presidium will still be available to students only, and DoIT encourages faculty to convey this to their classes.
    
    Thank you for your patience during this transition.  We hope that this change will provide the best support possible for both faculty and students.</div>
]]>
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<Summary>UPDATED Dec. 3, 2010:  DoIT encourages faculty to continue to steer their students to the 24/7 Bb Support Portal as a "first line of defense" for assistance with any technical Blackboard...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/reminder_247_bb.html</Website>
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<PostedAt>Fri, 01 Oct 2010 14:54:03 -0400</PostedAt>
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<NewsItem contentIssues="false" id="2784" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/2784">
<Title>Effective Use of Blackboard for Collaboration by Staff</Title>
<Body>
<![CDATA[
    <div class="html-content">During today's <a href="http://www.umbc.edu/hr/T&amp;OD/profdevday.html" rel="nofollow external" class="bo">UMBC Professional Development Day</a>, John Fritz presented five reasons why (and how) UMBC staff might want to use Blackboard in their work.</div>
]]>
</Body>
<Summary>During today's UMBC Professional Development Day, John Fritz presented five reasons why (and how) UMBC staff might want to use Blackboard in their work.</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/09/effective_use_o_1.html</Website>
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<NewsItem contentIssues="false" id="2737" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/2737">
<Title>Blackboard Service Restored 8:45AM</Title>
<Body>
<![CDATA[
    <div class="html-content">Update at 8:45AM
    Blackboard service has been restored. We will be monitoring the systems throughout the day.
    ---------------------------------
    Update at 7:30AM
    UMBC’s Blackboard system is currently down. At approximately 12:30 am this morning we experienced a failure of our Blackboard server virtualization system (VMware). DoIT staff have worked with the vendor throughout the night to isolate the problem. As of 7:15 am the vendor has proposed a solution which should restore the Blackboard system in the next 2-3 hours (e.g. approximately 10:15AM).  We apologize for the inconvenience and will update you as we know more.
    --------------------------------------
    Update at 5:03AM
    The Blackboard system went offline early on Monday morning. DoIT staff have isolated the issue to the server virtualization system (VMware) used to host the Blackboard system. We are currently working with the vendor to restore services. We will post additional information later today.</div>
]]>
</Body>
<Summary>Update at 8:45AM Blackboard service has been restored. We will be monitoring the systems throughout the day. --------------------------------- Update at 7:30AM UMBC’s Blackboard system is...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/09/blackboard_is_d.html</Website>
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<PostedAt>Mon, 27 Sep 2010 07:02:43 -0400</PostedAt>
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<NewsItem contentIssues="true" id="2731" important="false" status="posted" url="https://my3.my.umbc.edu/groups/veterans/posts/2731">
<Title>DoIT Publishes 2010 Annual Report</Title>
<Body>
<![CDATA[
    <div class="html-content">
    <table>
    <tbody>
    <tr>
    <td>
    <img src="https://wiki.umbc.edu/download/thumbnails/1867843/jack-newsletter.jpg" width="150" style="max-width: 100%; height: auto;">
    </td>
    </tr>
    <tr>
    <td>
    Jack Suess, VP of IT and CIO
    </td>
    </tr>
    </tbody>
    </table>
    Welcome to the Division of Information Technology’s (DoIT) <a href="https://wiki.umbc.edu/download/attachments/1867843/Fall2010SeptAnnualReportD.pdf?version=1&amp;modificationDate=1284639955000" rel="nofollow external" class="bo">first annual report</a>. Reflecting on this time last year, our focus was on four major initiatives:
    
    • The launch of the Student Administration (SA) project;
    • Updating our infrastructure for email and storage;
    • Deployment of our new High Performance Computing (HPC) research cluster; and
    • Supporting academic continuity in preparation for concerns over the H1N1 virus.</div>
]]>
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<Summary>Jack Suess, VP of IT and CIO    Welcome to the Division of Information Technology’s (DoIT) first annual report. Reflecting on this time last year, our focus was on four major initiatives:  • The...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/09/doit_publishes_2.html</Website>
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