Follow Nicholas Benner's journey from AV specialist to graduating with a degree in Computer Science at UMBC. Discover how his time at the Division of Information Technology (DoIT) shaped his communication skills and future career aspirations.

Growing Through Experience at UMBC: Nicholas Benner's Journey in IT

Navigating the academic landscape while balancing a job can be a daunting task for many students. Nicholas Benner, a senior at UMBC, has managed to do just that, combining his studies in computer science with hands-on experience in the university’s Division of Information Technology. His video delves into his journey, the skills he has acquired, and the impact his work experience has had on his future prospects.

A Glimpse into Nicholas's Academic Path

As a computer science major at UMBC, Nicholas Benner's academic focus is on mastering the intricacies of software, hardware, and the principles underlying computing technologies. His journey in AV—a crucial segment of IT dedicated to audio-visual technology—complements his academic endeavors, bridging the gap between theoretical knowledge and practical application.

Immersing in the Division of Information Technology

The Beginning: A Step into AV

Nicholas’s foray into DoIT began with a role as an AV Specialist I, a help desk position tailored to assist professors with real-time issues in their classrooms. This role provided him with the foundational knowledge and experience necessary for effective communication and troubleshooting within an academic setting. 

Transitioning to the Install Team

His dedication and skills soon led to an invitation from Danielle, a supervisor in the AV unit, to join the install team. Stepping into this new role, Nicholas's responsibilities expanded to include the installation of projectors and speakers in classrooms. This transition not only broadened his technical skills but also enhanced his understanding of AV systems on a broader scale.

Cultivating Valuable Skills

Enhanced Communication and Teamwork

Working in DoIT significantly boosted Nicholas's ability to communicate effectively with coworkers and superiors alike. This environment emphasized trust-building within teams and the importance of cooperative effort. Skills in teamwork are essential in most professional settings, and Nicholas is confident these experiences will aid him in his future career.

Real-World Industry Insight

One of the standout experiences during Nicholas's tenure was the Midpoint Industry Day. Nicholas and his AV colleagues were given the opportunity to travel to the Midpoint offices in Columbia. This visit offered them a view of their work's impact on a larger, industry-wide scale, augmenting their understanding of AV operations beyond the campus.

Advice for New DoIT Employees

Communication is Key

Nicholas emphasizes the importance of asking questions and communicating effectively with supervisors. In a field as dynamic as IT, understanding every detail and ensuring clarity in communication can be critical to individual and collective success.

Embrace the Experience and Have Fun

Being passionate and enjoying the work are equally vital. Nicholas encourages new employees to find joy in their tasks, as it can significantly enhance their work experience and productivity.

Looking to the Future

With graduation in sight, Nicholas is considering several pathways for the future. His immediate goal is to secure a full-time job in AV or pursue further certifications or internships that will bolster his qualifications. These strategic steps are aimed at enriching his professional portfolio, making him a competitive candidate in the IT field.

Nick will be graduating in May 2025 from UMBC, with a BS in Computer Science. Congratulations Nick!

Watch his complete video here!

The first draft of the above announcement was generated using GenAI and edited by the Division of Information Technology Communications and IT teams.

Follow Ethan's inspiring journey from a computer science major working in the Division of Information Technology (DoIT) to a cybersecurity engineer at MITRE. Learn how his experiences shaped his career path and the valuable lessons he gained along the way.

Cybersecurity is one of the fastest-growing fields in the tech industry, with countless opportunities for those who are passionate about protecting data and investigating potential security incidents. In this article, we'll explore the journey of Ethan, a computer science major who has dived deep into the world of cybersecurity during his time at the Department for Cybersecurity and Digital Trust. We'll uncover his experiences, the skills he's acquired, and the advice he has for aspiring cybersecurity professionals.

Ethan's Background and Role at DoIT

Ethan's journey into cybersecurity began with his major in computer science. His academic pursuit provided a strong foundation for understanding complex systems and the basics of cybersecurity. However, it was his position at the Cybersecurity Assurance and Digital Trust Group in DoIT that truly shaped his skills and interests.

Learning Cybersecurity Procedures

During his time at DoIT, Ethan learned extensively about cybersecurity procedures. These procedures are essential for identifying and mitigating security threats. Ethan's training allowed him to develop a methodical approach to thinking like a cybersecurity professional, which is crucial for effective threat detection and response.

Thinking Like a Cybersecurity Professional

One key aspect of Ethan's development was learning how to think like a cybersecurity professional. This involves a mindset geared towards investigating anomalies, understanding potential threats, and anticipating security incidents. Such cognitive training helps cybersecurity experts to be vigilant and proactive in safeguarding digital assets.

Discovering Interests in Cybersecurity

Ethan's exposure to various facets of cybersecurity helped him discover his specific interests within the field. He found a particular passion for investigating potential security incidents. This investigative nature is a cornerstone of cybersecurity, enabling professionals to uncover and analyze threats that could compromise sensitive information.

Investigative Skills

Investigating potential incidents requires a meticulous approach and a keen eye for detail. Ethan's experience at DoIT honed these skills, allowing him to specialize in areas that match his interests. This specialization not only enriches his career path but also contributes significantly to his effectiveness as a cybersecurity professional.

Memorable Experiences at DoIT

Ethan's time at DoIT wasn't just about learning and professional development; it also included creating memorable experiences and forming bonds with colleagues. One standout memory involved a light-hearted prank that brought humor and camaraderie to the work environment.

The Cup Stacking Prank

One particularly amusing memory Ethan shared involved stacking a huge number of cups on a coworker's desk while they were working remotely. This playful act fostered a fun and engaging atmosphere, highlighting the importance of friendship and teamwork in a professional setting.

Advice for New Students

Ethan's journey is filled with valuable insights for those aspiring to enter the field of cybersecurity. Based on his experiences, he offers some key advice to new students who are considering a career in this dynamic and challenging field.

1) Take Initiative

Ethan emphasizes the importance of taking initiative. Cybersecurity is a field rich with learning opportunities and experiences waiting to be discovered. By being proactive, students can make the most out of their time at institutions like DoIT, gaining vital hands-on experience that will serve them well in their future careers.

2) Maximizing Learning Experiences

Ethan encourages new students to seek out learning opportunities and experiences actively. Whether it's through internships, projects, or self-study, maximizing these opportunities can provide invaluable knowledge and practical skills that are highly sought after in the cybersecurity industry.

Transition to a Cybersecurity Career

Ethan's time at DoIT has paved the way for his transition into a professional cybersecurity career. Upon graduation, he will be joining MITRE as a cybersecurity engineer. This next step in his journey exemplifies the seamless transition from academic learning to professional application.

Joining MITRE

MITRE is renowned for its work in various sectors, including cybersecurity. Ethan's new role as a cybersecurity engineer at MITRE will enable him to apply the skills and knowledge he acquired at DoIT to real-world scenarios, contributing to the protection of critical data and infrastructure.

Conclusion

Ethan's journey through the field of cybersecurity is a testament to the importance of education, hands-on experience, and passion in shaping a successful career. His time at DoIT provided a solid foundation, rich learning experiences, and wonderful memories that will undoubtedly influence his professional path.

For aspiring cybersecurity professionals, Ethan's story highlights the significance of taking initiative, seeking out opportunities, and embracing the investigative nature of the field. As he transitions to his new role at MITRE, he carries with him a wealth of knowledge and experiences that will enable him to make meaningful contributions to the cybersecurity landscape.

Ethan will be graduating in May 2025 from UMBC, with a BS in Computer Science. Congratulations Ethan!

Watch his complete video here!

The first draft of the above announcement was generated using GenAI and edited by the Division of Information Technology Communications and IT teams.

Follow Anna Plass's journey in information systems and cybersecurity in the Division of Information Technology (DoIT), discovering the importance of professional skills, teamwork, and continuous learning in the field.

My Journey in Information Systems and Cybersecurity Assurance

Hello everyone, I’m Anna Plass, a senior currently advancing my education in Information Systems with a minor in Computer Science. I am also working in Cybersecurity Assurance and Digital Trust, focusing on safeguarding systems and data within a corporate environment. Through my experiences, I've developed a unique perspective on what it takes to thrive in this dynamic and ever-evolving field.

Starting Point: Joining DoIT

I embarked on my journey with DoIT in June 2024, a decision that marked the start of an exciting chapter in my educational and professional development. At DoIT, I've been fortunate to engage with numerous projects, particularly those that make extensive use of our various security tools.

The Puzzle of Cybersecurity

One of the most exhilarating aspects of working in cybersecurity is the investigative nature of the job. Often, you only have fragments of a story, and your task is to find the missing pieces and fit them together like a puzzle. This detective work keeps the job fascinating, as every day presents a new challenge or mystery to solve, ensuring that no two days are ever the same.

Professional Growth

Communication Skills

Working at DoIT has significantly impacted my future, offering me innumerable opportunities to hone essential professional skills. One of the key areas of growth has been in communication across different departments. Effective communication is critical in cybersecurity, as it ensures that everyone is on the same page regarding security protocols and threat assessments.

Technical Writing

Likewise, technical writing is another skill I’ve sharpened during my time here. Being able to document processes, write reports, and create clear instructions is vital in cybersecurity assurance. DoIT has provided a robust platform for me to develop these skills.

Time Management

Time management, often overlooked, is crucial in this field. Balancing multiple responsibilities, ensuring the timely completion of tasks, and effectively prioritizing work are all skills I’ve developed through my projects at DoIT.

Creating Memories

Apart from the professional growth, my time at DoIT has also been about creating memories with my colleagues. One of the most enjoyable traditions we've maintained involves getting lunch together frequently during summer and winter breaks. These moments away from the office foster a sense of camaraderie and bond us as a team, making the work environment supportive and enjoyable.

Advice for New Students

For any new student joining DoIT, my advice is simple: never be afraid to ask questions. When you first join, it’s likely you won't have extensive experience in the field. Recognize that you are in a learning phase, and the full-time staff are there to help you gain these essential skills and experiences. Asking questions enables you to understand better and perform your duties more effectively.

Looking Forward

As I look to the future, I plan on staying with DoIT over the summer. This extended period will allow me to thoroughly explore various job opportunities in cybersecurity. The additional time at DoIT will not only bolster my experience but also provide more chances to refine my skills further before stepping out into the broader job market.

Concluding Thoughts

Working at DoIT has been an incredibly rewarding experience, providing me with a solid foundation in cybersecurity. The skills I've developed, the puzzles I've solved, and the bonds I've formed will undoubtedly serve me well as I continue to pursue my passion for cybersecurity. I look forward to applying these experiences to future opportunities and continuing to grow within this thrilling and essential field.

Shout-out from DoIT!

Next on her journey, Anna will be graduating in May 2025 from the University of Maryland, Baltimore County, with a BS in Information Systems and a minor in Computer Science. Congratulations Anna!

Watch her complete video here!

The first draft of the above announcement was generated using AI and edited by the Division of Information Technology Communications and IT teams.

We are proud to announce thatmembers of the DoIT Instructional Technology team: Josh Abrams, Ben Amudzi, Peter Ariev, Susan Biro, Ada Crutchfield, Mariann Hawken, Collin Sullivan, and Tom Penniston have been awarded the April 2025 DoIT Gritty Awardfor their critical support of the Blackboard migration from Original or Classic to Ultra. This project significantly impacted faculty and students. The team did a great job and has earned a reputation for helping all faculty through the efficient and effective use of technology in teaching and learning. They are well-respected on campus, regionally, and nationally. They represent what's best about UMBC's can-do grit and grace. In addition to the April Gritty Award, the team is a nominee for a 2025 Catalyst Award in theLeading Changecategory.

The Gritty Award is in recognition of outstanding work within the Division. Full-time DoIT employees, DoIT student employees, and teams are eligible to be nominated for going above and beyond! Anyone in DoIT can nominate someone for the Gritty by completing this short Gritty Nomination Form. 

Image: The Instructional Team sitting on the steps on UMBC’s beautiful campus. Next to the group picture is the image of the DoIT Gritty Award dog trophy. The trophy states, “The Gritty Award, for outstanding contributions to the Division of Information Technology at UMBC”.

Outstanding Contributions

The entire Instructional Technology team provided extensive training and support to the campus community throughout the Ultra migration. However, we want to acknowledge and thank each of you for your extraordinary contributions to the success of this project!

Josh Abrams, Instructional Design Specialist, led the team’s Blackboard management, including critical systems, core third-party integrations, and digital accessibility, ensuring users were provided with high-touch service and detailed documentation.

Dr. Ben Amudzi, Instructional Technology Specialist, provided users with professional service in support of Ultra tools and third-party systems such as Microsoft Teams, CourseArc, Collaborate, and others.

Dr. Peter Ariev, Instructional Design Specialist, provided key support for VoiceThread and Panopto as well as course development and migration feedback to faculty as they transferred content to Ultra.

Dr. Susan Biro, Manager of Online Learning, planned and delivered faculty training about course migration pathways, leveraging Quality Matters Standards, and promoted digital accessibility with tools such as Ally to create or remediate content and presentations.

Ada Crutchfield, Instructional Design Specialist, developed digital accessibility resources and provided personalized support to faculty for Ultra migration and related third-party tools, including Google Meet and CourseArc.

Dr. Mariann Hawken, Director, coordinated the Ultra migration’s communication and engaged Anthology and Ultra developers to relay and prioritize UMBC faculty technical and pedagogical needs.

Dr. Tom Penniston, Coordinator of Learning Analytics, provided extensive data analysis on course archetypes, learner engagement, and training to better inform the team on current practices or next steps.

DoIT also thanks Collin Sullivan (Program Director, Digital Credential Innovation, DPS) for his contributions and support during his tenure as an Instructional Technology Specialist with the team.

The Blackboard Ultra Migration

The Blackboard Ultra migration was one of UMBC’s most significant instructional technology transformations, requiring a seamless transition for thousands of students and faculty. The project successfully balanced pedagogical, technical, and institutional needs while prioritizing the faculty and student experience.

Rather than mandate an abrupt change, Instructional Technology designed a phased, faculty-centered approach that empowered faculty to adopt Ultra on their own timeline while receiving comprehensive training and support. Despite significant challenges -- including initial faculty skepticism about Ultra’s readiness and migration disruption due to the COVID-19 pandemic -- their methodical approach resulted in a 99.5% adoption by the end of 2024. The pace was intentionally slow, allowing faculty the time and space to fully explore and become familiar with the new Blackboard. Learn more about how UMBC reached 99.6% Ultra adoption for Fall 2024 term

Celebrating Success Beyond UMBC: A Catalyst Award Nominee!

In addition to recognizing their work at UMBC, the Instructional Technology Team is officially a nominee for a 2025 Catalyst Award in the Leading Changecategory. Learn more about the Catalyst Awards here.

For all of your exceptional efforts and commitment to excellence, we are proud to present you all with the April DoIT Gritty Award. Congratulations! 

Thank you, Ada, Ben, Collin, Josh, Peter, Mariann, Susan, and Tom, for your dedication to academic success!

The DoIT Community & The DoIT Gritty Committee

Erica D’Eramo

Ally Hepp

Carlos McKinney

David Toothe

Dondre Hatef

Kashka Donaldson

Mariann Hawken (recused herself from voting) 

Nick Beech

Tony Finneran

Roy Prouty

Follow Joshua's story as he shares how connections made at DoIT have shaped his career aspirations. Discover the impact of friendships and networking in his journey towards becoming a cybersecurity expert.

Image: Josh carrying a laptop in the AV workspace with tech supplies in the background. 

At the heart of any dynamic academic environment lies a myriad of opportunities for growth, both personal and professional. Joshua Cheeks, a senior computer science major at the University of Maryland, Baltimore County (UMBC), is a testament to this fact. His journey through academia, coupled with his role at the Division of Information Technology (DoIT), exemplifies how university experiences can profoundly shape one's career trajectory and personal development.

Joining the AV Department

Joshua Cheeks’s time at UMBC has been complemented by his work at the AV department under DoIT. For close to two years, he has immersed himself in the daily operations that keep the department running smoothly. This position has not only allowed him to apply his computer science knowledge in practical settings but has also rendered every day an enjoyable and rewarding experience.

Building Meaningful Connections

One of the most impactful aspects of Joshua's journey has been the relationships he has built during his time at DoIT. He emphasizes the importance of these connections, stating that the friends and networks he has established with both his co-workers and superiors have had a significant positive impact on his life. These relationships have not only made his work environment more enjoyable but also extended beyond professional boundaries, fostering personal growth and development.

Team Bonding Moments

In recounting his experiences, Joshua highlights a fond memory: his team watching a movie in PAHB 132 after completing a project. Such moments of camaraderie underscore the importance of teamwork and the bonds formed in the collaborative efforts required in the AV department.

Advice for New Employees

Joshua has valuable advice for newcomers to the DoIT student workforce. He encourages them to engage actively with their colleagues and supervisors. Making connections, he notes, is crucial as these relationships can be beneficial in the future. The friendly and approachable environment at DoIT, according to him, is conducive to fostering these exchanges.

Pursuing Higher Education

Looking ahead, Joshua aspires to further his education by pursuing a master's degree in cybersecurity. This advanced study will equip him with the specialized knowledge and skills necessary to navigate the complexities of the cybersecurity landscape.

Career Goals

Joshua’s ultimate career goal is to become a Security Operations Center (SOC) analyst in the cybersecurity field. This role involves monitoring and analyzing an organization's security systems to detect and mitigate threats. It is a critical position within the cybersecurity domain, requiring a keen eye for detail, analytical skills, and a deep understanding of cyber threats and defense mechanisms.

The Impact of UMBC and DoIT

1. Personal and Professional Growth: Joshua attributes much of his personal and professional growth to his time at UMBC and his involvement with DoIT. The university environment has challenged him to become a better person and a more diligent worker, pushing him to strive for excellence in all his endeavors.

1. Networking Opportunities: The connections he has formed with a diverse group of individuals, from fellow students to faculty and staff at DoIT, have broadened his perspective and provided him with a supportive network that he can rely on as he advances in his career.

1. Skill Development:His responsibilities at the AV department have allowed Joshua to develop a range of skills that are directly applicable to his future career goals. From technical proficiencies in managing audio-visual equipment to soft skills like effective communication and teamwork, Joshua has gained a holistic set of competencies that will serve him well in his future roles.

Joshua Cheeks’s journey at UMBC and the Division of Information Technology is a prime example of how university experiences can play a pivotal role in shaping one's career and personal development. His story illustrates the value of seizing opportunities, building meaningful relationships, and continually striving for growth. As Joshua looks to the future, with aspirations of becoming a SOC analyst and obtaining a master's degree in cybersecurity, it is evident that the foundations laid during his time at UMBC and DoIT will continue to support and guide him.

Next on his journey, Josh will be graduating in May 2025 from the University of Maryland, Baltimore County, with a BS in Computer Science. Congratulations Joshua!

Watch his complete video here!

In early February, the myUMBC team launched my UMBC Answers, an AI-driven search bar to improve experiences for students, faculty, and staff while ensuring security and privacy. Now, all campus members have been enrolled in this new feature! It helps provide fast, accurate answers to common student questions. The common questions focus on the student experience, but future updates will incorporate resources for faculty and staff. There is an option to opt out if users prefer. 

Interactive Feedback Loop:A sophisticated mechanism allows users to contribute qualitative assessments of answer accuracy. University technology architect Collier Jones emphasizes a critical advisory: "While our AI system provides remarkable support, it is not infallible. Students must exercise due diligence by independently verifying critical information."

Privacy and Security: The system has been meticulously designed with privacy protocols, ensuring the protection of sensitive student information throughout every interaction.

What can it do?

The platform empowers students by providing rapid, secure access to essential personal information, including:

• Academic performance records

• Financial billing statements

• Retriever Card balance details

Additional Resources

• Privacy Information: https://privacy.umbc.edu/myumbc-data/

• System Overview: https://my3.my.umbc.edu/groups/doit/posts/147188

The AI-powered answers system exemplifies UMBC's commitment to leveraging cutting-edge technology to enhance student support and institutional efficiency.

The following images show some examples of questions that MyUMBC’s Answers:

Image: A search bar with the question “What’s the last day of classes?” and underneath the question shows a toggle bar with myUMBC Answers “ON” and a disclaimer “Answers aren’t always accurate, double-check anything important.” The answer to the question is displayed as “May 13, 2025 is the last day of classes for the Spring 2025 semester.” Users can click to indicate if the answer provided was helpful.