Today UMBC was the victim of a targeted spamming attack that overwhelmed our e-mail environment. Our staff are working to address the issues but it has been challenging as all of the spam is originating from compromised UMBC accounts. At this time the delivery delays are not nearly as severe as last weekend but you can expect to see some messages take up to several hours to be delivered. Users who are on UMBC's Google Mail system are currently not experiencing delays. ]]>

Today UMBC was the victim of a targeted spamming attack that overwhelmed our e-mail environment. Our staff are working to address the issues but it has been challenging as all of the spam is...

http://www.umbc.edu/blogs/oit-news/archives/2012/06/june_1_2012_mai.html https://my3.my.umbc.edu/api/v0/pixel/news/15172/guest@my.umbc.edu/4ec6792e5341a0ba99c1e66feab7a330/api/pixel news Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology 0 0 false Fri, 01 Jun 2012 21:04:14 -0400 As part of its annual assessment plan, the Division of Information Technology (DoIT) invites the campus community to complete the following annual survey of information technology services. http://umbc.edu/go/doitusersurvey This brief (10 minute), anonymous survey will help us in our planning for academic year 2012-2013 and provides important feedback to understand what technology services are important to you and how well we are meeting your needs. Note: if you are prompted to login, this is ONLY to limit access to the survey to the UMBC community. The survey itself is anonymous. If you have any questions about this survey or need more information, please contact our Technology Support Center located on the first floor of the library or call 410.455.3838. Thank you in advance for your cooperation and assistance. Jack Suess VP of Information Technology and CIO ]]>

As part of its annual assessment plan, the Division of Information Technology (DoIT) invites the campus community to complete the following annual survey of information technology services....

http://www.umbc.edu/blogs/oit-news/archives/2012/04/doit_launches_a.html https://my3.my.umbc.edu/api/v0/pixel/news/14739/guest@my.umbc.edu/3615799132c68a30f756194f8dd312d6/api/pixel news Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology 1 0 false Mon, 30 Apr 2012 08:37:26 -0400 In preparation for the campus wide power outage scheduled on Sunday, April 29th, DoIT will be shutting down one of our two campus data centers. During the power outage there will be no backup cooling available to the Public Policy (PUP) Building data center so a shutdown of the hardware in this location is necessary. Beginning at 4:00pm on Friday, April 27th the PUP data center will be shut down. There are two services that will be unavailable during this time (April 27 4:00pm through Noon, April 30th). All other services will be unaffected. Affected Services: * iStrategy (REX) Finance Only - (Student Will Remain Available) * Peoplesoft Development We anticipate having the PUP data center and all associated services fully restored by noon, April 30th. On a positive note we have a new data center lease agreement with Allegis in UMBC’s research park. DoIT will begin moving many of our production systems currently hosted in the PUP data center to the new data center late this summer. The new data center has fully redundant power and cooling which will enhance UMBC’s redundancy and disaster recovery. ]]>

In preparation for the campus wide power outage scheduled on Sunday, April 29th, DoIT will be shutting down one of our two campus data centers. During the power outage there will be no backup...

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The Technology Support Center (previously known as the Help Desk) began receiving reports around 1:15pm today that UMBC's Gmail system was not working. This does not appear to be affecting all...

http://www.umbc.edu/blogs/oit-news/archives/2012/04/gmail_service_d.html https://my3.my.umbc.edu/api/v0/pixel/news/13856/guest@my.umbc.edu/4646cd555e341e4a629fec9825821d27/api/pixel news Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology 0 0 false Tue, 17 Apr 2012 14:33:18 -0400 In 2011, the campus transitioned to Google Calendar as the campus-wide calendaring solution. Incorporated in the use of Google Calendar is the need identify when the campus observes holidays within each year. As a result, you will now see a new calendar named UMBC Holidays which represents the official University holiday observances. The new calendar will appear in the "Other calendars" section of your calendar. Official holidays will appear at the top of your calendar as a note. Beginning March 30, 2012 the new UMBC Holidays calendar will be added to your UMBC Google calendar. HR will continue to post the hard copy schedule as we have in previous years. The holiday calendar within Google is an additional feature for your convenience. Each year, the calendar will be updated with the University's observance dates for your convenience. Should you have any questions, please feel free to contact Sherrell McNamara at mcnamara@umbc.edu or ext. 5-3646. ]]>

In 2011, the campus transitioned to Google Calendar as the campus-wide calendaring solution. Incorporated in the use of Google Calendar is the need identify when the campus observes holidays...

http://www.umbc.edu/blogs/oit-news/archives/2012/03/human_resources.html https://my3.my.umbc.edu/api/v0/pixel/news/13110/guest@my.umbc.edu/92d6fe299933e75f40d1d8f867bd4ab6/api/pixel news Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology 0 0 false Wed, 21 Mar 2012 21:48:21 -0400 Wed, 21 Mar 2012 21:48:21 -0400 Over the weekend, DoIT has received several reports of intermittent login failures using myUMBC, Blackboard and even the RT (Request Tracker) ticketing system The problem is actually not with these systems, but appears to be one of the campus authentication servers, which DoIT is addressing. In the meantime, if you encounter this error (depicted by the images below), a possible work around is to access these campus systems AFTER first logging in through UMBC's Virtual Private Network (or VPN) at http://vpn.umbc.edu. For help in using the VPN, visit the following FAQ entry: How Do I Connect via VPN? https://wiki.umbc.edu/x/boAc ]]>

Over the weekend, DoIT has received several reports of intermittent login failures using myUMBC, Blackboard and even the RT (Request Tracker) ticketing system The problem is actually not with...

http://www.umbc.edu/blogs/oit-news/archives/2012/03/known_issue_int.html https://my3.my.umbc.edu/api/v0/pixel/news/13064/guest@my.umbc.edu/e59e77b8cb2178f3973281d7db92be54/api/pixel general news Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology 0 0 false Mon, 19 Mar 2012 08:08:33 -0400 Mon, 19 Mar 2012 08:08:33 -0400 Starting the week of March 26th the Division of Information Technology (DoIT) will begin phasing out McAfee as our antivirus (AV) software and moving to Microsoft’s AV software named Forefront. This is being done to provide the campus with better virus and malware protection. DoIT has been testing Microsoft’s Forefront software for eight (8) months and it has consistently exceeded McAfee detection and removal capabilities. You do not need to do anything to get this software if your machine is in Active Directory as it will be installed automatically. If you have any questions please contact the technology support center at x53838. Why is this being done? Microsoft antivirus/antimalware software (name Forefront) offers superior protection over McAfee. There is also the added benefit of Forefront being less expensive than McAfee What about my home computer? For our customers using McAfee at home we recommend installing Microsoft Security Essentials which is the home version of the client we will be using on campus. It is a free download and will remove McAfee cleanly upon installation. Security Essentials will automatically be updated every day as well as when you install your monthly system updates from Microsoft. http://windows.microsoft.com/en-US/windows/products/security-essentials I’m a Mac user, what does this mean for me? For our Mac users we recommend using one of the free antivirus software packages listed below. http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition/faqs.aspx http://www.clamxav.com/ Do I need to install anything on my work computer? No, if your computer is part of UMBC’s Active Directory this software will be automatically installed for you and McAfee will be automatically removed. If you have a PC and are not joined to Active Directory please see our software downloads page for the Forefront installer http://www.umbc.edu/downloads/mcafee/ When is this happening? DoIT will begin installing Forefront the week of March 26th. Several departments will get the software each day with a completion date of April 27th for the entire campus to be moved over. Will I notice anything? Yes, during the installation you will see the McAfee v-shield icon disappear and be replaced by a shield enclosed in a green box. You can continue to use your computer while DoIT installs the software as we have not seen any noticeable performance impact on the desktop PC. I’m not comfortable updating my computer, can I get help? Yes, please contact our technology support center and one of our staff would be happy to walk you through the installation process I don’t want to switch right now, can I keep using McAfee? Yes, your current version will continue to receive updates from McAfee but DoIT strongly recommends you change your antivirus software as soon as time permits. ]]>

Starting the week of March 26th the Division of Information Technology (DoIT) will begin phasing out McAfee as our antivirus (AV) software and moving to Microsoft’s AV software named Forefront....

http://www.umbc.edu/blogs/oit-news/archives/2012/03/mcafee_to_be_re.html https://my3.my.umbc.edu/api/v0/pixel/news/12831/guest@my.umbc.edu/c5b337cb1d3c5c8eda08066e2abd52be/api/pixel news Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology 4 0 false Wed, 07 Mar 2012 10:31:46 -0500 UPDATE: 1/24/12 As of 10:30 a.m. today, course enrollment updates are now occurring hourly. Current SA to Bb Update Schedule:

New user updates - top of the hour

New enrollment updates - bottom of the hour

New course updates - daily at 2:15 a.m.

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As reported previously, there have been a number of issues with auto creation and enrollment of Blackboard courses since the December 23 upgrade: 12/29/11: Spring 2012 Bb courses were auto created but auto enrollment is still once a day 12/28/11: Bb auto enrollment changed from every two hours to once a day 12/26/11: Winter 2012 courses were manually created by hand, not auto created Basically, DoIT has had to completely re-engineer Bb's integration with the Student Administration (SA) system, a project we'd planned for Summer 2012. Good news? It is nearly completed and appears to be working. Bad news? It is not fully tested.

]]>

UPDATE: 1/24/12 As of 10:30 a.m. today, course enrollment updates are now occurring hourly. Current SA to Bb Update Schedule: New user updates - top of the hour New enrollment updates -...

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DoIT has received several reports of sluggish performance of the RT (Request Tracker) ticketing system. Initial attempts to adjust the system memory resources have not been successful, so DoIT staff members are exploring possible hardware issues. The Technology Support Center (TSC) can still be reached at 410.455.3838, but RT's current issues will affect the TSC staff's ability to update existing tickets. Meanwhile, several IT-related frequently asked questions (FAQs) are available from the myUMBC help menu or directly at www.umbc.edu/faq. DoIT will update the campus when we know more. ]]>

UPDATE DoIT staff have identified an issue with the system storage which has been fixed. Please contact DoIT if you are still experiencing the slowness identified earlier today. DoIT has...

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Following yesterday's announcement of a new "snapshot" data synchronization process between SA and Blackboard, DoIT reports that a Bb course shell has been auto created and enrolled for all Spring...

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