Virtual Desktop Environment (VDE) Downtime VDE Unavailable March 14th and 15th
The provider of our campus Virtual Desktop Environment (VDE) will be relocating their data center the weekend of March 14th and 15th.  As a result the GenLab, Modeling, and GenStaff VDE pools will be unavailable for use.  The systems will be down from 9:00 AM Saturday, March 14th through 7:00 AM Monday, March 16th.  
We apologize for any inconvenience.
Thank you

]]> The provider of our campus Virtual Desktop Environment (VDE) will be relocating their data center the weekend of March 14th and 15th.  As a result the GenLab, Modeling, and GenStaff VDE pools will... https://my3.my.umbc.edu/api/v0/pixel/news/91214/guest@my.umbc.edu/60ef14ad06325b282037bef0311317e3/api/pixel Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 0 0 false Wed, 11 Mar 2020 08:42:03 -0400 Using Respondus Tools to Address Integrity of Online Tests EHS prof calls Monitor “a game-changer” Over the past year, Respondus Monitor, a companion tool to Respondus Lockdown Browser (LDB), has been used by one faculty member to address inherent academic integrity concerns of online learning. Gary Williams, Jr., Clinical Coordinator for the Department of Emergency Health Services, has taught eight courses using Monitor in 100-400 level courses that range in enrollment from 20-160 students.

As a reminder, Respondus LDB is similar to a traditional web browser, with the exception that its customization locks users into a Blackboard test and will not allow them to keep other windows open, take screencasts or screenshots, maintain a VPN, or otherwise engage in academic misconduct that wouldn't be detected in a traditional face-to-face setting. Respondus Monitor adds another level of security by leveraging a student’s laptop webcam to observe them while taking an assessment.

Built into Respondus LDB, Monitor leverages a student’s web-camera along with integrated artificial intelligence to detect and flag questionable behavioral patterns, such as the user leaving the testing environment or reviewing notes. “I would say it is less than 2 percent of the class that I have to check each time I use the system,” says Williams. “It is very minimal and not a major time commitment at all.” He states the requirement and directions for students to download and use Respondus LDB and Monitor on his syllabus.

Williams has been teaching for 12 years, and exam security has always been a concern. In addition to reducing the possibility of cheating on in-person exams using LDB, Williams’s EMT students complete their national paramedic exams by computer, and using this tool therefore has an added benefit of approximating the environment in which they will ultimately be evaluated for their professional credentialing. “So, I'm also using it in the aspect of getting them used to taking exams on a computer because that's what they're gonna have to do to become officially certified."

Williams initially heard about Respondus as an Ultra Ambassador. "I knew we had LockDown Browser and... I was like, 'Hmm, this is definitely something I've been looking for and wanting.'" He has found it very easy to setup and particularly beneficial for low stakes, formative assessments in his face-to-face course. Williams uses a flipped classroom design for the presentation of his content, and had discovered a pattern whereby students were acing the online quizzes, but these high marks weren't being realized on the course exams. The use of Monitor, therefore, became a means to assure students were actually completing their pre-coursework to better understand the material, and “this has been a little bit of a game-changer” says Williams.

Faculty can enable Respondus LDB in both Original and Ultra tests with just a few clicks. The Respondus LDB FAQ will provide users with great directions to get started using this suite of tools and enabling Monitor, and there are also instructor resources built into the tool interface within Blackboard. The most important tip for faculty to remember is to always have a low-stakes practice test before deploying an actual assessment in the wild.

“I absolutely would recommend it especially if you are using exams in an online environment to assist with exam security” says Williams.

As always, the Instructional Technology Team is here to help. ]]> Over the past year, Respondus Monitor, a companion tool to Respondus Lockdown Browser (LDB), has been used by one faculty member to address inherent academic integrity concerns of online learning.... https://doit.umbc.edu/ https://my3.my.umbc.edu/api/v0/pixel/news/91035/guest@my.umbc.edu/019d740ad6169ad87e40da4c4754f4d3/api/pixel academic-continuity integrity monitor respondus rldb Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) https://assets3-my.umbc.edu/system/shared/thumbnails/news/000/091/035/ffd6d7a3aa7665b48099dd64ed4031ed/xxlarge.jpg?1583424736 https://assets1-my.umbc.edu/system/shared/thumbnails/news/000/091/035/ffd6d7a3aa7665b48099dd64ed4031ed/xlarge.jpg?1583424736 https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/091/035/ffd6d7a3aa7665b48099dd64ed4031ed/large.jpg?1583424736 https://assets4-my.umbc.edu/system/shared/thumbnails/news/000/091/035/ffd6d7a3aa7665b48099dd64ed4031ed/medium.jpg?1583424736 https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/091/035/ffd6d7a3aa7665b48099dd64ed4031ed/small.jpg?1583424736 https://assets3-my.umbc.edu/system/shared/thumbnails/news/000/091/035/ffd6d7a3aa7665b48099dd64ed4031ed/xsmall.jpg?1583424736 https://assets1-my.umbc.edu/system/shared/thumbnails/news/000/091/035/ffd6d7a3aa7665b48099dd64ed4031ed/xxsmall.jpg?1583424736 6 0 true Thu, 05 Mar 2020 11:16:55 -0500 Thu, 05 Mar 2020 11:30:05 -0500 Quarterly patching downtime on 2/21/2020 and 2/22/2020

As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday, February 21st and Saturday, February 22nd.  While many of the systems will be patched without any service disruption, there are some systems which require the downtime of key services.  The schedule below outlines which key services will be offline and for how long.

Friday, 02/21/2020 between 4pm and 8pm (most systems will only be down for a short period during this time): 

Saturday, 02/22/2020 between 9am and 11am(most systems will only be down for a short period during this time):


Please let us know if you have any concerns or questions.

Thanks!

Tim Champ

Manager of Unix Infrastructure

UMBC DoIT

]]> As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday, February 21st and Saturday, February 22nd.  While many of... https://my3.my.umbc.edu/api/v0/pixel/news/90372/guest@my.umbc.edu/738f009b03901c1c2c55091ce054c3e1/api/pixel Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 0 0 false Wed, 12 Feb 2020 10:02:45 -0500 Legacy Campus TV System Replaced by YouTube TV Starting in Feb departments should use YouTube TV services

After completing the deployment of a new Comcast television streaming service for resident students during the fall 2019 semester, the campus is discontinuing the Direct-TV service we had in place. Unfortunately, the Comcast service license only applies to resident students and is not cost-effective to license for departments. DoIT has worked with procurement to select an internet streaming service, Youtube TV, that departments can purchase for their spaces. Youtube TV allows for cloud recording, a channel guide and HDTV among other new features. DoIT and procurement have worked together to provide easy access to YouTube TV that can be purchased with a departmental P-card. For more information please see our CATV FAQ. To ease the transition to a new service DoIT will continue to serve local channels over the legacy TV system through Spring 2020 semester for administrative and academic departments. 


For additional questions or assistance setting up your YouTube TV subscription you may contact DoIT through our TSC at 410-455-3838 or https://doit.umbc.edu/tsc/.


 ]]> After completing the deployment of a new Comcast television streaming service for resident students during the fall 2019 semester, the campus is discontinuing the Direct-TV service we had in... https://my3.my.umbc.edu/api/v0/pixel/news/89936/guest@my.umbc.edu/53e19bb3da12b99e59c1caf28861d93f/api/pixel Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 0 0 true Tue, 28 Jan 2020 13:28:36 -0500 DoIT's Technology Support Center Hiring for the Spring Are you looking for an on campus job? Come work for us!

The DoIT Technology Support Center is looking to hire additional consultants to work during the Spring semester and beyond. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search for TSC Student Consultant.) The application will be open until January 15th.

We're specifically looking for students available to work during the following hours:

  • Mondays 12pm-6pm
  • Tuesdays 2pm-6pm
  • Wednesdays 4pm-8pm
  • Fridays 8am-2pm

TSC Student Consultant Job Description

Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.

Responsibilities include, but are not limited to the following:

  • Provide technical assistance to users by phone, online and in person;
  • Answer TSC phones in a professional and courteous manner;
  • Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
  • Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
  • Provide direct assistance to users on technical issues they cannot easily resolve on their own;
  • Complete in-person or online training about quality support as defined in umbc.edu/go/ticketrubric;
  • Respond to all work-related communications in a timely manner;
  • Escalate urgent problems to the Full-Time staff, as appropriate.

Required Skills and Experience

  • Demonstrated ability to effectively communicate by phone or in person.
  • Demonstrated writing ability.
  • Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
  • Demonstrated analytical and troubleshooting skills.
  • Ability & willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.
 ]]> The DoIT Technology Support Center is looking to hire additional consultants to work during the Spring semester and beyond. Please see our job description below and visit our job posting on... http://doit.umbc.edu/tsc/ https://my3.my.umbc.edu/api/v0/pixel/news/89486/guest@my.umbc.edu/7e4abd0e3249fcc311caf5dd6336e1ea/api/pixel job tsc Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/089/486/41605643dbea85d3e30a035633452c25/xxlarge.jpg?1578489436 https://assets1-my.umbc.edu/system/shared/thumbnails/news/000/089/486/41605643dbea85d3e30a035633452c25/xlarge.jpg?1578489436 https://assets3-my.umbc.edu/system/shared/thumbnails/news/000/089/486/41605643dbea85d3e30a035633452c25/large.jpg?1578489436 https://assets4-my.umbc.edu/system/shared/thumbnails/news/000/089/486/41605643dbea85d3e30a035633452c25/medium.jpg?1578489436 https://assets1-my.umbc.edu/system/shared/thumbnails/news/000/089/486/41605643dbea85d3e30a035633452c25/small.jpg?1578489436 https://assets2-my.umbc.edu/system/shared/thumbnails/news/000/089/486/41605643dbea85d3e30a035633452c25/xsmall.jpg?1578489436 https://assets1-my.umbc.edu/system/shared/thumbnails/news/000/089/486/41605643dbea85d3e30a035633452c25/xxsmall.jpg?1578489436 0 0 false Wed, 08 Jan 2020 08:18:31 -0500 New VPN to Replace PulseSecure VPN Tomorrow New GlobalProtect VPN will replace PulseSecure VPN tomorrow

In December we announced a new VPN system, named GlobalProtect, is now available to the campus to enable access to restricted services from off-campus. Global Protect is scheduled to replace the current VPN, PulseSecure, tomorrow January 7th 2020. The GlobalProtect VPN is fully operational and users are encouraged to migrate to the new client now as the legacy VPN system will no longer be operational starting tomorrow.

The GlobalProtect VPN has the same access and permissions as our existing VPN, and the client works with the latest versions of Windows, Mac, and Linux, as well as iOS and Android mobile platforms.

For more information on getting started with GlobalProtect please see the FAQ here. If you have additional questions or would like assistance please submit a help request through the TSC here or via phone at 410-455-3838.

Thank you,
Ray Soellner
rays1@umbc.edu
Associate Director Telecommunications
DoIT - UMBC

]]> In December we announced a new VPN system, named GlobalProtect, is now available to the campus to enable access to restricted services from off-campus. Global Protect is scheduled to replace the... https://my3.my.umbc.edu/api/v0/pixel/news/89436/guest@my.umbc.edu/13f79540dc3f124ce36a65019816b213/api/pixel Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 3 0 true Mon, 06 Jan 2020 11:43:29 -0500 Mon, 06 Jan 2020 13:16:11 -0500 WT2020 Instructional Technology Update

UMBC Blackboard Update is provided by the Division of Information Technology for students, faculty and staff. If you have questions or need help, please consult the Blackboard Help FAQs or directly at www.umbc.edu/blackboard/help.  You can also contact the Technology Support Center at 410.455.3838 or submit an RT (Request Tracker) ticket via the myUMBC Help Menu or directly at my.umbc.edu/help.

HEADLINES

What’s New 

Training & Professional Development (view all events)

Other DoIT News

As always, if you have any questions, please consider the following options: 

Keep up with Ultra: umbc.edu/go/ultra 


]]> UMBC Blackboard Update is provided by the Division of Information Technology for students, faculty and staff. If you have questions or need help, please consult the Blackboard Help FAQs or... https://my3.my.umbc.edu/groups/doit/posts/89297 https://my3.my.umbc.edu/api/v0/pixel/news/89297/guest@my.umbc.edu/37596f3c3d5173ac810ec7ddba311046/api/pixel instructional-technology update wt2020 Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 0 0 true Thu, 19 Dec 2019 08:04:34 -0500 Thu, 19 Dec 2019 08:05:00 -0500 RT - NEW tagging option for tickets RT ticket tagging
Whether it's a blog, a wiki, or even Twitter, when you have a system with a lot of information, some method of tagging that information with easy-to-remember words or phrases makes it much easier to find. RT (Request Tracker) already provides a large amount of metadata to categorize and find tickets including the queue they are in, various dates associated with ticket activity, status, and content like the subject and correspondence. But often you want some way to categorize tickets within a queue into sensible groups.

You can add custom fields to track well-defined attributes and many users add multiple fields to fully describe and categorize tickets. But in some cases a defined drop down list may not be flexible enough. You can allow free-form entry, but that can result in many different variations on what are really the same value, like bug, bugs, issue, and defect all to categorize a bug ticket.

BestPractical, our RT vendor, has released a new extension for tagging which DoIT has applied. This new extension will provide a simple tagging mechanism that solves both issues. It provides free-form entry, but with autocomplete so as you start typing you can see similar values that may already exist. If you do need a new value, just type it in and RT will recognize that it's new and add it to the list so other users will now see it via autocomplete in the future. And once the values are added, they become links making them available for search and reporting. 

Please note that tags are only available to support staff for the queue. It is an optional entry but if you do chose to add a tag it is delimited by a space. For example CamelCase would be a single tag whereas Camel Case would be considered two tags. Below is an example of tags being added to a ticket.

For your convenience I am including the faq's already in place for RT below.
https://wiki.umbc.edu/display/faq/RT+for+Support+Staff



Please contact me if you have any questions or suggestions.

Joe Kirby
AVP DoIT Business Systems

]]> Whether it's a blog, a wiki, or even Twitter, when you have a system with a lot of information, some method of tagging that information with easy-to-remember words or phrases makes it much easier... https://my3.my.umbc.edu/api/v0/pixel/news/89274/guest@my.umbc.edu/953b5940c209fe5665ba347780c169c5/api/pixel bsg rt Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 2 0 true Wed, 18 Dec 2019 06:22:33 -0500 Wed, 18 Dec 2019 06:25:01 -0500 New campus VPN system available now DoIT has released a new VPN system to replace PulseSecure

A new VPN system, named GlobalProtect, is now available to the campus to enable access to restricted services from off-campus. Global Protect is scheduled to replace the current VPN, PulseSecure, in January 2020. The GlobalProtect VPN is fully operational and users are encouraged to migrate to the new client ahead of the January date. 


The GlobalProtect VPN has the same access and permissions as our existing VPN, and the client works with the latest versions of Windows, Mac, and Linux, as well as iOS and Android mobile platforms. 


For more information on getting started with GlobalProtect please see the FAQ here.


Ray Soellner

rays1@umbc.edu

Associate Director Telecommunications

DoIT - UMBC


 ]]> A new VPN system, named GlobalProtect, is now available to the campus to enable access to restricted services from off-campus. Global Protect is scheduled to replace the current VPN, PulseSecure,... https://my3.my.umbc.edu/api/v0/pixel/news/88925/guest@my.umbc.edu/580bbc954097212952483f7b15d1b20e/api/pixel Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 2 0 true Tue, 03 Dec 2019 15:47:38 -0500 Quarterly patching downtime on 11/15/2019 & 11/16/2019

As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday, November 15th and Saturday, November 16th.  While many of the systems will be patched without any service disruption, there are some systems which require the downtime of key services.  The schedule below outlines which key services will be offline and for how long.

Friday, 11/15/2019 between 4pm and 10pm (most systems will only be down for a short period during this time): 

Saturday, 11/16/2019 between 9am and 11am(most systems will only be down for a short period during this time):


Please let us know if you have any concerns or questions.

Thanks!

Tim Champ

Manager of Unix Infrastructure

UMBC DoIT

]]> As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday, November 15th and Saturday, November 16th.  While many of... https://my3.my.umbc.edu/api/v0/pixel/news/88206/guest@my.umbc.edu/09a6122d205f694f51681fef0c54dcb0/api/pixel Division of Information Technology (DoIT) https://my3.my.umbc.edu/groups/doit https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 0 0 true Wed, 06 Nov 2019 10:02:44 -0500 Wed, 06 Nov 2019 13:01:55 -0500